Well, here we go again. Finally reached a customer representative on the phone after scores of…read moreattempts, and learned that Citibank in Thornwood remains closed still, without prior notice or explanation to the depositors. And of course, no notice as to when it will re-open, not even an anticipated re-opening date. Even if my suspicion is true that they may have closed for a Covid cleanup it does not take an entire month to perform the job. Other banks have been hit with Covid issues in their branches, but none have taken months to recover. It's plainly obvious to me that Citibank doesn't give a damn about individual small customers. Weren't not for the fact I intend to sell my business in the next 12 months, I would end all affiliations with Citibank immediately.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

The most friendly and helpful customer service! Always greeted with a smile and eager to help.read more

I am appalled at the customer service I received when I visited this branch over the weekend. I…read moretook some coins in I had found laying around my house and asked if they could be put into my account. The rude boy - (didn't know how to act like a man clearly) proceeded to make ME COUNT my own money and made me feel like I was a big hassle, I was the only customer in the branch at the time. Once I started getting it out of the bag he sat back in his chair as if he were enjoying what he made me do. This took way longer than it should have if the staff had of done it like they are supposed to - it's their job right? I do not suggest going there for any help, visit the one down the road next to Walgreens.

Any reason why no one on Tompkins Mahopac Bank social media crew hasn't added ALL the branches…read morehere?! When a search is conducted on Yelp it shows ONE BRANCH. Not even the home office. If you know someone who works at this bank can you tell them to GET THEIR ACT TOGETHER?

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I've done my banking at chase bank for a long time and my mom is a private client. She told me a…read morefew weeks ago that she went to this location and people refused to help her and forced her to use the machine after she asked repeatedly to speak with someone instead. It was not crowded and people were available. She told me the customer service was terrible and I should've listened. We went back in and I had my infant with me and told them I wanted to open an account for him. They told me to wait a few minutes, which actually turned into almost an hour. During my wait, a man said to make sure I had the baby's social security number etc, which I made sure I had. Then, after spending an hour waiting on such a nice day, a woman said sorry someone very sick was in here so we had to let the office air out. This made me extremely uncomfortable. Not to mention, she then said I needed other documents that the other person didn't mention, so she couldn't help me. Not that I wanted to sit around in that germ infested office anyway, but come on. After an hour wait? What a waste.