Honestly, I had the best customer service here! Alfredo was the banker that helped me. He was very…read morenice, friendly and professional. He made sure my experience went smoothly. The wait can be long. Especially, if you walk in without an appointment. That's what I did. I waited about an hour before it was my turn. No big deal. I didn't have an appointment and knew I'd have to wait. I was able to accomplish everything I had hoped for during my visit.

Not sure of the location... Online they are horrible, trying to sign in horrible, using app to…read moreverify horrible... I am not to graceful when talking, I swear when I'm pissed and I just got through watching my credit score drop over 40 points because of their BS!!! Then telling me not to swear, really, who hell are you MF...! I was swearing at the situation and to get talked down to and told I was being unprofessional? Not doing business with these Aholes, No excuses anymore !!!!

Worst customer service ever. We went to get information to open a new account. A representative…read morecalled Andrea was really rude. After waiting for more than 15 min in line. When another customer and I tried to get their attention because they were chatting. She started telling us that we need to wait more. She didn't let us talk at all and she was yelling at us. We decided to leave.

This bank is pretty inconvenient…read more Parking Structure: there is a parking lot with free parking for Wells Fargo customers. You can get parking validated for 20 minutes and then after 20 minutes you need to pay. If you need to see the teller or a banker, you will most likely surpass the 20 minutes of free parking. Street Parking: you can also get street parking if you come early enough for parking or get luck with spots. Bank Tellers: the person that helped me moved extremely slow. I wish I could use the ATM machines, although I needed to see the teller for this specific visit. When i asked to validate my parking, it took about 5 minutes. No Bathroom: they don't have a public bathroom, so hopefully you don't have to go!

Drive through was full of people who were doing anything but banking!!!…read more It took forever, it was very irritating. They have a tandem drive thru but somebody parked in the front spot??? Really????

Terrible branch. They usually only have one teller working so even if the line is small it takes…read moreforever to get out of there. I once went in and they told me they had NO quameters...lol it's unbelievable.

I was told by customer service to visit a branch because they needed to confirm my identity since…read moresomething in their system was not matching. I went, and there were two tellers and zero bankers. I was told no one could help and to drive to the next bank. So I did, only to be told at that second back I would need to wait at least one hour to get help.

All the negative reviews are correct. My wife just need to cash an insurance check and was treated…read morehorribly. Manager Karen had a terrible attitude and does not have any manners whatsoever. Their policies sudden changed when we wanted to cash this check and was very frustrating and took 2 hours to "verify". Then wanted to get an escalation number and that took another 15 minutes to do that when the lady was obviously stalling so we would leave. This branch was very unprofessional and there employees need to be held accountable.

I use East West Bank more than 20 years, their customer services has very well kept above the…read morestandard.

Just wanted to update. The next couple days later the manager called me to apoloize and told me…read morethey found my dollar in one of the machines... At that time I was very fustrated because my dad gave me a certain amount and I had to tell him he was wrong. And course I felt really bad.. However, I'll give them one more star because they knew they were wrong but the person who through a fit at me did not apologize herself. However my dad still gives high hopes for this bank but I moved on to Chase. Even if I look young I'm still a customer. "Don't judge it's book by it's cover" Side note: The funny thing is since this is an Asian bank I thought I would get bad customer service because their may be some misunderstanding but the person who helped me was (I believe was Hispanic-American) who spoke perfect English but lacks customer service and can't even admit she was wrong.

I'm honestly emotional even writing this, but I feel compelled to share my experience. I've been…read morefeeling incredibly overwhelmed with all of my loan payments (my fault obviously) as My dad is currently going through radiation treatments, and my grandfather is in hospice care. Life feels unbearably heavy right now. All I was trying to do was consolidate my loans and credit card into one manageable monthly payment to simplify things during this difficult time. Instead, I was denied because my dad is a co-signer on one of my loans. The hard part is that he actually needs to be removed from that loan, he has cancer and should be focused on his health and his own responsibilities, not tied to my debt. I understand that banks follow policies and procedures, and I know personal circumstances don't always factor into decisions. Still, this experience left me feeling helpless for him and deeply discouraged at a time when I'm already stretched thin so thin with so many responsibilities. I just wish there had been a little more understanding or flexibility.

It's not my credit union, and there's a location closer to where my parents live--I have no idea…read morewhether SchoolsFirst Federal Credit Union has any Bay Area locations--but it's fun to come here when I'm nearby to luxuriate in the fact that I can use its ATMs for free and get my cash money in fives, twenties, and hundreds. No singles, no tens, no fifties; just fives, twenties, and hundreds. The other location I've seen is also in a mall. This one is in the middle of a mall parking lot, but it doesn't share its building with any other business. It also has four outdoor ATMs, more than I've seen in a very long time. (There might be some inside as well, but I haven't been inside.) Fee-free money in denominations other than twenties is great. I wish more Bay Area credit-union ATMs did this.

I don't get to come often into this location, but every time I do, the branch is extremely clean…read moreand they always have someone upfront that is able to help. I will say that they probably should get more tellers as there is always one or two max and the location can get pretty Busy at times. However, aside from that that location is amazing. It's very convenient and they even have a safety deposit box should you ever need that service

Terrible customer service! Very disappointed! They keep you for a long time. Never recommend this…read morebranch.

This lobby closes at 4 pm. We arrived at 3:59 and the doors were already locked. We wanted to open…read morean account to pay our new credit card. Already haven't been much of a fan of Bank of America so far, and now I'm really not.

It's Friday 12:43 in the afternoon and there's only one teller!! This is ridiculous 30m wait to get…read moreto a teller!!

Kelly Ann Cote (branch manager) doesn't know how to run a business. I am not a Wells Fargo member…read morebut I had a Wells Fargo check. I went to cash out it to the nearest Wells Fargo from home and she was being rude saying I couldn't cash my check because the check is under my business account and I am not a member there. Mind you I was there last week and they had no problem cashing it there for a larger amount. I ended up going to a different Wells Fargo and they cashed it out again no problem. It looks like she had eyes on me since the beginning I walked in because I was Hispanic. Someone needs to have a talk with her this is not okay.

I love Wells Fargo bank. It's been my bank for many many years. I wish they would come up with a…read morewindow with the people that know exactly what they're doing. I always get caught up with the people that need statements. Don't know what or what they're doing. they should have a minimum of five minutes and then make that person stand in line again I know that'll never happen but it's just a thought. They should have an Express Lane for people that just need cash or cash a check. I don't need to stand in line with people that need statements from three years ago. Also, I wish she didn't have to make an appointment to see a banker that is ridiculous. Also, I wish that the people that were walking around asking if they could help you or just go behind the counter and help me instead of just asking me if they could help me on the other side of the counter also the banking should know their hours that they are busy nothing worse than standing in line on a Friday with 35 people in line and only two tellers. If you have to make an appointment to see a teller maybe they shouldn't make appointments during rush hours or times of the day when they're busy all hands on deck during busy hours