I had stopped into the Citi Trends store located in Hinesville and noticed that several of the items I had placed on layaway at the Waycross store had been marked down. On the day that I decide to pick up my layaway I address the matter with the sales clerk who refers me to the store manager. The manager offered me no recourse other than to say to purchase the items. I decided I wanted to return the products back to the store and repurchase them if I had to in order to get the mark down prices. The manager stated that I could not do that. Me, on the other hand I strongly disagreed with her. Citi Trend has a return policy. The policy states that layaway items can be returned and a store credit will be issued. I had no argument with getting a store credit. I would be getting more for my monies. In the end, I returned the items and purchased more items with my credit. However, the sales clerk and the manager were so angry that it became personal. All employees chose not to be courteous or professional. When I approached the register, the sales clerk, another employee and the manager were engaged in a conversation about a garment lying on the counter. I waited and finally had to ask one of them to ring me up. The manager must turn the key for returns. While the manager was turning the key, the sales clerk walked away from the register and onto the floor. I had to wait for her to come back and finish the transaction. I asked for the number to the corporate office and was told they do not have the number to give out. I asked for the district manager's number and the sales clerk pointed to the wall (where there is a picture frame hanging). At first, I did not understand her actions. When I did I asked for a pen to write down the information which she reluctantly gave me. I placed the call to the district manager. Since the transaction took place on a weekend, I assumed I would get a call back during the following week. To date, I have never received a call. I have not been back to Citi Trend since that transaction over 2 months ago. The reason why I chose to submit this review at such a late stage is because I just found out about this site through a marketing course.
Keep looking out for me. I knew there had to be a recourse for poor customer service that would reach large audiences. I am an avid shopper that truly believes in quality customer service and customer relations.
Thanks. read more
