This review has 2 parts. Good service for repair/service work; don't call them for…read moreinstallation/renovation needs. Service work = 5 stars! Customer service (for installation) = n/a stars I had a leak in the water line to my bathtub. I called, easy conversation, scheduled 2 days later, service team arrived on time, fixed the leak. Great!! I paid by card. Simple! On the first call about the leak, I explained I was looking for further renovation services: install tub, toilet, and new double vanity instead of 1 sink existing. When the service team repaired the leak, they took photos of the bathroom. After calling the office to follow up, I was told to call back once I purchased all of the material and they could put me on the schedule. So that's what I did, 10 days later. The woman that answered the phone this time was not at all helpful and told me that they cannot do any of the installation work. She made a point to say I was not as important at the contracts that they have in place. I felt completely misled after 3 conversations with this team. It wasted my time and extended the time I was without a bathroom.

Came earlier than expected; finished running external line for portable gen in a few hours…read more Friendly, professional, had uniforms, legit company truck. Reasonable prices! Way impressed & will definitely use in future!

I hired Pokorn to do demo and framing on an interior condo renovation project. It is fortunate that…read moreI kept the initial contracts small. Thankfully, I wasn't stuck with them for the whole project. I have experience in renovation and historical restoration, and am detail oriented, and had high hopes for a successful professional relationship. On the plus side, they were always responsive to my communications, and seemed to understand what needed to be done. On the minus side, I don't know where to begin. All of the work, except management, on our project was handled by sub-contactors, not direct employees of Pokorn. Adding that additional layer of management inflated the cost of the job significantly. Too many generals, not enough soldiers. Their subs are of varying quality. For example, one subcontractor framed for a new closet in a way that partially obstructed an adjacent door because of a measurement mistake on the architect's plans. The sub didn't think "Oh look. Something's not right. I should ask how to proceed". They just went ahead and built it, even though the drawn plans showed no obstruction, necessitating tearing out the mistake and rebuilding. They also put the subfloors down in the bathrooms before the plumbing drain work was done. The plans clearly showed the fixtures being relocated within the rooms. Something else to tear out. When they removed the subfloor I saw that the bathroom vent duct for the bathroom below had very obviously been crushed (stepped on at the joist), which is why the bathroom vent below had no air flow. If the subfloor hadn't needed to be torn out, this air flow problem could have been difficult to diagnose and expensive to fix later on. Somehow all the generals didn't notice the substandard work. All these blunders would be comical if they weren't so frustrating. Pokorn did correct their mistakes after I pointed them out and asked them to, which is the only reason they got 2 stars. I should not have to do this work: it's their responsibility. Read their contract carefully before signing. It is written in a way that keeps too much power in their hands. They are strict about expecting payment within 72 hours of their submitting an invoice, even if they've screwed up and not yet corrected the work being invoiced. If you're late in paying, they can immediately stop work and require an extra $500 to start up again. You can make the payment "under protest", but then have to trust that they will fix the issue. To their credit, they always did, but I was upset that I had to trust a company that was messing up left and right. Why should this even have to happen in the first place? As is pretty standard, they ask for periodic payments as work progresses. They are the sole determiners of when a phase is substantially completed, which is not unusual, but ask for payment at a point when other contactors I've worked with (and I) would have considered the phase only partially completed. These examples do not exhaust the deficiencies or problems experienced during the short time I employed Pokorn. Let the buyer beware.

Let me start by saying that this company is fantastic and should be hired for your next project or…read morerepair. I have had the opportunity to work with them twice, once to do a small dryer vent repair/installation and once to replace all my major appliances, upgrade my home's electrical breaker boxes and repair/install new outlets. Both times, their professionalism, frequent communications, and monetary value for services provided were second to none! During projects things sometime do not go according to plan, but this company takes immediate action to correct any problem and to make sure things are set right. I will give you an example, during my appliance replacement, the microwave that was ordered from a vendor in NJ (I believe) was delivered to these folks and had sustained obvious damage during the shipment...not caused by them, but man, before lunch, they had procured the exact same make/model from a local provider which made sure that they did not fall behind schedule; their problem solving was done seamlessly, and took away all my worry about this major project. Really cannot say enough good things about this team....they are my go-to contractor when I need their expertise...do yourself a favor and make them your go-to contractor as well!!

Upon the recommendation of a friend, I contacted Clem's for a plumbing problem. The dispatcher…read morecontacted me and told me when plumber was coming. He arrived as scheduled, was very professional and cleared the problem within a short time. Also, the cost was less than I expected and the work is guaranteed for 30 days. Win-win.

Quick response, came the same day, very nice guys, great work!! Guaranteed work. Would recommend…read more100%

I walked in looking for a match for my existing flooring. Although they didn't have a match the…read morecustomer service I received here was better than any other store I went to while searching for flooring.

I walked in on a Saturday because we really need to redo the awful, peeling, hideous fake wood…read morelooking laminate the previous owner had installed in one of the bedrooms. I just can't stand looking at it anymore. Kevin was quick to greet me. I already had an idea of what I wanted, but he was a pro at narrowing it down until I was left with 3 gorgeous samples to decide between (which he let me take home so I can SEE THEM IN MY HOUSE!!). He also instantly made me feel comfortable with both his expertise and just his personality. I'll definitely be a back when I decide between the floor samples, and I may even come back to have our kitchen floor redone (sometime in the future). This was not the first place I went to to look at flooring samples, but it had the best selection, the most knowledgeable employee, and hands down the best customer service. If you go in, ask for Kevin. He is awesome.

Natal's just finished repairing a toilet for us. David was the service person sent to do the work…read more He was on time, extremely thorough, and willing to walk us through the problem, the required repair, and the cost. He finished quickly, meticulously cleaned the area, and answered all of our questions. The price was very reasonable and the service outstanding. Hire Natal's and never look back. 5 stars.

Have had Natal's do work on my house a number of times. Great prices for their work -- they are…read morevery thorough and professional. Yesterday I had Chas and Trey come and replace the duct work in my house and they were terrific. Did the job on time and finished early, cleaned up the job site so you couldn't even tell they had been here. Highly recommend!

Their service is terrible. They left a gaping hole under my front porch for over a week saying that…read moreICE had picked up their crew. When they eventually filled it in it was nothing but dirt because the Saint Augustine was all dead. I requested that they replace the grass the way it was when they ​ working and they refused to do so. My yard is now a mess.

I called with an issue. They had a plumber out the very next day. Fast and friendly. Competitive…read morepricing. Highly recommended.

Kevin was contracted by Lowe's to install toilet at my home and I could not be happier with his…read moreservice. He was on time and very professional and easy to talk to. I have an uneven toilet flange and he had his own extra wax rings to get it sealed. He and his worker with him had it knocked out fairly quickly and left the work area clean. Will definitely be calling him next time I have work I need done.

"Anything that has a smell is an extra charge." These people work for Choice Hone Warranty. But…read morethey will charge extra. They don't want to fill out the paperwork to get reimbursed. So they pass everything on to the customer. Fixed it myself. I would think as a plumber every fix would entail dealing with a smell but these people charge extra. So definitely do not call them if you plumbing problem has any smell whatsoever. They charge extra and aren't even shy about it over the phone. They had not even gotten here and were building out the upcharge. No thanks.

I got a quote the day after I called, and it seemed very reasonable. They installed a new sink and…read morefaucet for me, again, on the day after I called them. They didn't try to come up with reasons to Jack up the price, which is something other contractors have tried; I paid them what they had originally quoted. My new sink and faucet look great, and they work great. I'm very happy with my experience and will definitely call them for future plumbing needs.

My electric tankless water heater stopped working so I contacted David at Saia Plumbing based upon…read moretheir customer reviews. David brilliantly recommended that I have an electrician look at my unit before proceeding. My electrician wasn't available so he recommended his electrician. Brian, from B & R Electric, came out and he too was great. It turns out that when I checked the main breaker panel I only tripped one of two breakers so it never came back online. In my defense, only one breaker was labeled as "water heater," so I didn't know there were two. Brian started the heater up again and it worked just fine. If David didn't make the recommendation to have an electrician come out, I'd be well on my way to replacing a working unit. David was so kind and helpful! I now have a new plumber because he was so good. Thank you David and Saia Plumbing!!!