If there was an option that I could give this Circle K location a zero or negative rating, I would. My mother and I were passing through the Denver Metro Area mid-afternoon on our drive cross-country with a truck of my grandmother's old posessions she no longer has room for and has given away to us. So after we ate lunch nearby, we stopped here at this Circle K/Shell to fill up on gas. I was first in line behind this woman who was preparing to pull away from the gas pump and the manager, Mike, comes out and from the start acts physically threatening and verbally abusive towards my mother. He yelled at us repeatedly to pull around to the other side of the pumps, not once asking us politely, because his reason is that we were blocking other vehicles from coming in. The reasoning is absolute bull because 1) There were plenty of other pumps that people could pull up to and wait in line for, and 2) It's not my fault nor responsibility other drivers are impatient and breaking the law of blocking the intersection to begin with. And when I pulled up to the pump with my mother, the pick-up driver at the pump in front of us refused to move despite the fact he had been finished fueling. Why couldn't Mike ask him to move so my mother and I could pull all the way in? So after I began finally filling up the truck with gas, Mike shuts it off in the middle of the fill up, so I go into the store, and he yells at me that he shut off the pump and that my mother and I need to leave, as he is refusing to continue service for us. I tried being civil with him but he continued to verbally abuse me and threatened to call the police on me and my mother if we did not leave. I tried filing a complaint to Circle K's corporate office, but one answered, so I'm gonna have to e-mail them and try calling again on Monday. Will not be doing business with that Circle K location next time I'm in Denver, let alone in general if corporate does not help solve the issue, despite Circle K's pledges for great customer service.
Update: I finally got a hold of Circle K's corporate office a few days for the region Colorado is in for their franchises rather quickly once I got a quick acknowledgement after sending the complaint to their Facebook page after multiple attempts to reach them over the phone. They apologized for all the inconveniences and made me aware that this was at least the third complaint against Mike for unruly conduct, and that the morning of them getting back to me (which I hope is true) that his employment had been terminated. Thank you Circle K for finally getting back to us and helping to resolve the issue. read more
