If there was someway to give them a -5, I would. I feel like I should warn everybody about. Yesterday at about 3:45 PM I went to the Circle K gas station. Located between New, York, Ave. and Denton on US 19 near the Viva Villas. I am used their automated payment system to program $45 of gas. The system seem to be acting up and on top of that it did not print a receipt for the $45 program. I told the attendant. She acknowledged the fact that I put $45 into the system. She said it wouldn't be a problem. If I pumped less than $45, I could go see her for my change. When I was done, pumping the gas the vehicle took $37. When I went in the attendant cannot retrieve my transaction. She said it was nowhere to be found in the system. Yet I could clearly see I pumped $37 into my vehicle. She claimed that I would have to come back this morning before 10 AM to speak to the manager. Who would look at the cc footage and retrieve my eight dollars change. Understand this is not about the eight dollars. When I went to see the manager this morning at 9:45 AM. She claimed that there was nothing she could do even with the $37 receipt in my hand that was printed after me arguing with the attendant yesterday. Upon inspecting the receipt the attendant printed a $37 receipt from someone else. It had credit card information on it. I usually fill up 2 to 3 vehicles a week at this location. I explain to the manager that I will never be buying gas again from them. She looked me in the eyes and said I don't care it's fine. Meaning they don't care about their customers. Somewhere in that system is eight dollars overage. That I'm sure the employees put in their pocket. Should this be allowed? It's not about the eight dollars. It's about being ripped off. It's about not being acknowledged. It's about the fact that Customer Service doesn't exist anymore. Circle K is working with shotty equipment and employees that just don't care about customer service or their customers. I was giving them hundreds of dollars a business a month. It didn't phase the manager that I wouldn't come back for eight dollars. read more
