Love this theatre - especially the VIP section. No kids (age restriction 19+) and comfy leather recliners. The wait staff only takes orders at your seat until the movie starts then you need to order from the bar. The food was ok. Popcorn was yummy Beer, wine, and cocktails available The only thing that would have made it better is if the recliners go further back and the ability to order from your seat during the movie (like they do at AMC theatres in the USA). read more

Cineplex Cinemas Kitchener and VIP - Cinema Near Me - Kitchener, Ontario

I visited this location for the Sept 3 for their $3 tickets for any seat. So I went in for the Spider Man movie and booked DBOX seats. The location was lively at the 10pm seating. When you walk in there's an automated kiosk on the left and you can take escalator, elevator or stairs. Extremely accessible. You are welcomed by the food options and the washroom is on the right with plenty of stalls. On the right was where you can go to the auditoriums and my room was 1. One mistake I made was I booked the seat 23 and 24 which was on the opposite side. The seats didn't incline but you can adjust the intensity. I would say the DBOX programming was okay but not amazing, my mother criticized how some moments the chair randomly shook. It was my first time experiencing DBOX. I was sort of expecting it similar to my experience at Universal/Adventure island muffets show. Sadly it was quite muted for an experience. Having tried the regular theatre, the 4dx and the dbox, I would say dbox prevents you from snoozing for sure. Still a fan of the Netflix and Disney plus. But certainly another way to enjoy yourself and be amused. read more

I wanted to see Kingsman 2: The Golden Circle. My original thought was to hit my favourite Starbucks in Waterloo, fill my car's gas tank, and head over to Conestoga Mall to watch the movie at the Cineplex Galaxy. The problem? The show was at 12:30 pm. I had 1.5 hours to kill. Instead of going shopping and possibly buying more than I should, I took a leisurely drive, wandering around, trying to figure where everything is. I ended up seeing this Cineplex and VIP theatre. I turned in and parked. There were about thirty geese holding a conference on the lawn. I parked, pulled out my Cineplex app, and found out that my movie at this location begins at noon. It was 11:30 am. Perfect! I walked in. No one was physically at the ticketing area. I went to a kiosk and paid for my ticket. I then took the escalator upstairs. The VIP theatres, including the lounge, are on the right. I just wanted a snack and opted to go into the regular theatre in the left. The concession stands only had two people. It was slow. Finally, a third person came over and helped me with my order. I ended up with a hot dog, nachos, and a Diet Coke. The one detail that I don't like about VIP theatres is that you have to show your ticket before you get access to the washroom. I prefer to hit the washroom first, get my food, and then go into the theatre. Instead, I got my food, showed my ticket (thank goodness the male employee snatched my ticket between my fingers holding my food), went to the proper theatre number, put down my food, took off my hoodie, and proceeded to the women's washroom. Kingsman 2 runs for 2.5 hours. Yes, my bladder insists on stopping at the washroom before and after the flick. The washroom had a mirror with ads when you are walking in. It's cool. The washroom is clean and bright. The seats are comfy. They are blue leather. I loved that the headrest cradled my head nicely. I could also recline. My food was okay. The nachos tasted a bit stale. There were only four of us in the theatre. It was perfect. We were all quiet, other than munching on loud food. I commend how clear and bright the theatre numbers are. You can't miss them! This Cineplex VIP is probably my favourite one. It's designed nicely, is modern, and has plenty of legroom. The one in Markham could learn about proper design from this one. I also liked how the staff member in charge of cleaning up the theatre after the movie extended his blue bin over to me. He wanted me to dispose of my empty tray and drink. I thanked him. He wished me a good day. I reciprocated. It was a nice touch. I'd come back here. Next time, I'll give the VIP experience a try. (216) read more

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this movie theater was fantastic! the movie we watched was great and the seats were comfy, my girlfriend of 6 years left me after though, aside from that it was really nice but i might not return because of my haunting memories, love from cochrane‍ read more

Aside from food poisoning my wife got from their salad last night Nice seat.nevwr order the salad it was awful and made a very good night turn into a very bad night sincerely Poppa don read more

Thought we'd try out VIP. Big mistake. We bought tickets which went smooth and then went to the lounge where we waited 10 minutes for acknowledgement plus 5 more to order a drink. Doesn't feel like VIP to me. Now we don't have time to eat before the movie. read more

My favourite place to see movies. The seats are comfortable and the food is usually great. Sometimes it is cold, though, which is not the VIP experience you expect. One thing that can be improved is the customer service/wait times for ordering. There are often 5+ servers in a theatre, and 2 or 3 just standing around chatting while you are obviously waiting to order. read more

Me and my aunt went to go see it chapter 2 today. the movie was funny and the bigger cups were nice but my aunt bought a hotdog and the bun was stale. She told me it was stale and it was cold. It was probably just made to and we didn't take that long getting it and eating it so what was that about. read more

I'm completely blown away right now. I can't believe a national company has the guts, the creativity, the class to pull something like the VIP experience off. Seriously good times all around. My wife and I went all in for our first VIP movie. Showed up early and had drinks first. I had a Shocktop and she had a Cherry Collins. Great selection of cocktails, the drafts were a little bit limited, but far far better than I expected. This is a movie theatre. I was expecting one step below Jack Astors. We split a calamari first. Super tender, nice light breading, chipotle mayo. We had 3 or 4 whole baby squids! I love that. My wife said "this calamari is crazy!!" We split a pulled pork sandwich. Sweet with heat served on a brioche bun topped with cole slaw. The fries were good. This is a movie theatre, how the hell are they making me this happy with food. What happened to stale popcorn and processed sugar and watery fountain pop? Gone. In its place is great food, cute atmosphere and awesome service. Oh my gosh! I almost forgot Chris, our server! You ever have a server who takes pride in their job and obviously loves interacting with people? Someone who's clearly focused on your good time? Chris delivered that in a big way. I Haden's enjoyed service like that in a long time. As a reminder, this is a fricken movie theatre I'm talking about. Crazy. So then, we enter the theatre. It's great. Huge leather recliners with motorized recliner action. Clever mini tables are built into the arm rests. Servers are working their way around taking drink orders. I had a second Beer and a meat platter to munch. I got an assortment of salami and prosciutto some crackers, pickles and mustard. My wife had a special coffee and a brownie that looked amazing. I asked if it was good and was told "ooohhh yeah". Legit. The screen is brighter, the sound is better. The seats are super comfy. I'm blown away. I'll never see a movie another way again. Well done, Cineplex. Well done. read more

Not the VIP part as it requires everyone to be 19 or older. Seats are leather and recline partially. It was absolutely dead on the Wednesday night (6 ish). They did have a lot of staff on sight though (saw at least 10 different employees) Very helpful staff and super clean environment, but that is to be expected on such a new building. They do have a small arcade game it's the basics. It's abnormal cinema with that something extra but too really enjoy the experience fully you will have to be 19+ and have more money to spend. Overall would return noisy because it's location and the awesome seats. read more

Cineplex Cinemas Kitchener and VIP - Upstairs Lobby - Cinema Near Me - Kitchener, Ontario

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My sister and I attended the Kitchener Cineplex VIP theatre for the 2018 AFC Championship. We were the only ones in the very front row and did not get ANY service all night from the servers inside the theatre. Not only did the servers not approach us for an order, we couldn't even make eye contact to wave them down. They were clearly serving everybody behind us as we saw them coming and going with drink trays regularly. When they weren't serving the people behind us, they were standing around watching the game. After not receiving any service in the theatre by half-time, we had to get our own drinks and snacks from the lounge. The servers in the VIP lounge were quite friendly and prompt with our orders. But it very much detracts from the whole VIP experience when you have to get your own food and drinks. I doubt I'll be back to this theatre. read more

I absolutely love VIP. I won't see a movie any other way. Why the three stars? I purchased dinner and a movie for 2 $80. Went in, and the Kitchen was closed because the water heater broke so they couldn't wash dishes. Ok, that sucks, but it is what it is. I "got a refund" and purchased two regular vip Tix. A week goes by and I do t see the refund. So I call and speak with the manager. He says it shows that it was "completed". Uhh no, no it hasn't. He he tells me to call my bank. So I do. They have no record of any refund attempt. So I call him and it's the same "it shows you got it". Look I have the bank statements showing that is a lie. And have no issues showing you them. I'm out $80 and had to end up paying another $95 for that evening(under the pretence of getting my original purchase back). So all in I saw "IT" that night with my GF for $175... The management won't admit their error, and I'm out $80. I mean, I don't care about getting the money back, we go there enough, a credit/Gift card would have been more than welcomed, but nope. Not a thing... I don't know where to go from here. read more

A little disappointed that you only have 2-3 movie options to be able to access the VIP area considering it's a 'VIP theatre and you only have 3 movies that are VIP'...the seats are comfortable but the standard theatre food is awful. Hopefully you will have a movie worth watching in your VIP area cause it seems cool.... read more

This theatre is of course the best theatre in the Region in terms of technology and comfort. A very comfortable VIP section well worth the spend. The negatives at this theatre is the staff has. Or been trained to cineplex standards. Standing at the box of for 15 minutes when the poor young man try's to figure out how to fix a mistake he made in printing was pretty bad. It what made it worse was when he radioed for a manager she didn't know how to fix it so she had to call another manager to come and show them how to do it. Like I said poor training. Be careful when looking up movie times as this theatre is both regular & VIP so your not sure which times are being advertised. The service in the actual theatre I found to be more on point the the outside service. Very friendly staff in the theatre that tries very hard to make sure you have everything you wanted. We had the classic platter, I wouldn't recommend it. The boneless chicken wings are pretty good. The best thing I enjoyed on the menu and always order is the apple blossom. It's a must try. read more

This is new Movie Theatre. We lost a cell phone and had to search for it under the seats. The garbage under there was disgusting. Does nobody clean? And another rant, not necessarily for Cineplex. How sad that movie goers cannot pick up their empty containers. Surely it's not that hard to take them and put them in the bins that are provided. read more