4 solid star. Cinemark Monterey 13 is a good option for a theater experience. Located right in Del Monte Center, parking is easy, and it's surrounded by plenty of spots to grab a bite before or after the film. Inside, the theater is consistently clean, and the auditoriums feature big, comfortable seats with crisp projection and great sound quality. The staff is nice. Solid place overall. read more

Cinemark Monterey 13 - Cinema Near Me - Monterey, California

Very disappointed with the service here. My husband went to get a large bag of popcorn. There were two guys at the concession stand and both acted like it was a huge inconvenience. One of them said do you want anything extra and he said no just add some butter but they did not add butter. Then another guy came over and looked at my husband, like it was a pain that he wanted a bag. Someone behind my husband said ooh. I want to get a bag of popcorn, and the second guy said to the customer behind my husband, I'm sorry these bags are only that to go bags. My husband felt like he was bothering the workers and left without getting the butter on my popcorn, which I was extremely upset about. I didn't learn that. There was no extra butter in the popcorn until my husband brought it to me. I said believe me, if it had been me, I wouldn't be writing this yelp review because I would've told the guys that I wasn't leaving until I got butter on the popcorn. So the movies may be great at the theater, but be warned about lackadaisical service. read more

Super clean theater. I came in for a December screening. Great spot for an early morning show.

Well solid movie theater still but have never been huge fan or 1 mens and women's bathrooms on opposite sides. Makes it tough for a quick mid movie run to the bathroom. Also the candy section is gone it's just single serving, you're just egging me on to hit 7/11 now and bring the big sweatshirt. All good tho will be back just prepared this time read more

The theatre itself was nice, updated, but the numbering of the theatres was confusing but wasn't difficult to find our movie. We saw the new Superman movie which was ok. It's was the last showing of the night we had a good time. If we were back in town we would see another movie there I'm sure. read more

Don't believe any of the bad reviews of this theater. Exceptionally friendly staff, clean bathrooms, clean theater. My only complaint is they don't serve alcohol like the theater in Salinas, a beer would've been nice. The snack bar was clean and fully stocked, enjoyed a pizza, and delicious freshly brewed coffee. read more

The movie theater was sooooo cold . Asked three people employees to warm up the temperature and they kept it cold. read more

Cinemark Monterey 13 - Theater - Cinema Near Me - Monterey, California

The sound was way too loud, I was developing ear pain within 20 mins of the movie starting so I walked out. The chairs are okay, don't recline much. Location is convenient. The theater kind of smelled. Previews lasted 10 mins. read more

love that this theater is by the mall but not by the mall. they are sticklers for snacks :( they even have a shelf up front that has peoples drinks / snacks to pick up afterwards lol clean and well kept for an older theater. read more

The good: Lots of free parking, milkshakes, new hot sandwiches, Chipotle chicken quesadilla, chicken pesto caprese sandwich and spicy chicken sandwich, all coming soon. The sound seems louder here. The bad: No reclining chairs. No table on chairs. Very limited drink selection. Expensive pizza. No extra butter available. No French fries. No alcohol, No Starbucks. read more

Cinemark Monterey 13 - Cinema Near Me - Monterey, California

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I would like to leave a review for a specific Cinemark employee named Jennifer. I arrived late for my showing (which was the last showing of the day) and she went above and beyond to still give exceptional service. Very kind attitude, patient, and great customer service over all. Will return to this theater. read more

Clean theater. Plenty of parking. Staff was friendly. Usual snacks available. Love that they have kettle corn!!! Didn't love the 15 mins of commercials followed by 15-20 mins of trailers....especially since wicked is almost a 3 hour movie already. Ugh. But aside from that was a lovely experience. read more

First off I would like to say I am normally happy with this theater, I am fifteen but have seen many R movies here with no problem! However I am leaving for Albania and was hoping to see obsession since it's not offered in that country. All my friends have seen this movie (also fifteen) and said it was amazing! I already bought tickets but when I showed up the workers were very rude and said me and my friend could not watch it. I explained to them that I've seen many R movies and that they let my friends watch it. They sent me to several people to get a refund all who were rude and unkind. I will not be coming back to this theater ever again. I don't know why this has now become a problem. I would also like to add the theater is not very sanitary and the workers look like they hate their jobs! I would advise everyone to go to the Marina theater instead since the staff is nice and welcoming and the seats are very comfortable. I can see why the Albanians don't like this country! read more

Nice! It's clean and well maintained. The concessions area is well stocked and in order. So much better than the Maya theater in old town Salinas. We also got a few real smiles from the help which goes along ways with most people. We all got tickets, snacks, settled and out without any problems, hold up's or setbacks. Last words...a pleasure. read more

Pretty nice theater, good snacks and amenities, but the sound is so loud that we have decided to stop going to the place. I have talked to employees many times to turn down the painful and earsplitting sound but I've gotten a bit frustrated at having to do this just about every time. We're looking for a more comfortable venue for moviegoing. Too bad as the DMC has some decent restaurants so it's easy to do a dinner-and-movie night. read more

Recently visited Cinemark theater while in the area. The movie we wanted to watch had a lot of showings to choose from. We ordered our tickets ahead of time (Fandango), chose our seats, and on arrival we get our tickets scanned at the main entrance. Wish this theater had the nice reclinable seats. But, at least the seats are comfy. I also thought it was strange that men and women bathrooms are on opposite sides. Concession stands are well stocked and have a good variety of treats to choose from. read more

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Had our grandson's birthday party here. Staff was very helpful and space worked out great. Food cost for a bunch of kids hit the wallet hard but it was worth it. After short party, the kids all went and watched movie that worked out great! Pleasant surprise on a venue that was different than other places. read more

One of the smaller theaters in the area. But they have plenty of showings of any of the popular movies. $8.50 for matinee and $6.50 Tuesdays or $6 for members. It is weird that the Women's restroom is on the right side and Men's restroom on the left side. They don't have a huge parking lot but shouldn't be too much trouble finding a spot. read more

Beautiful, clean movie theater. Lots of theaters so many choices of movies. Popcorn was good. Highly recommend

Nice theater, comfortable chairs, but no refills on popcorn or sodas. I thought that was kind of odd since everywhere else offers them. The kid at the concession stand said "inflation". Nevertheless though, we still had a fun time. The only reason for 4 stars instead of 5 is the condition of the bathrooms. They were dirty, and some stalls didn't have any toilet paper. read more

This was a smaller theater. It was clean. It didn't have the recliners that I was used to. The women's restroom was on the opposite side of where we were. I'm a disabled person, so it was a walk for me. read more

Great location! Great service! Comfortable seats. We were from out of town and loved the location.

It's a small movie theater not many options to watch different movies. it wasn't great, but it wasn't bad either. It was all right.

Went to see Deadpool and Wolverine on Senior Day with the Hubs! Best decision ever! The theatre was clean, popcorn was fresh and delicious, seats were amazingly comfortable, great customer service! Enjoyed the show with sparkling wine -- yum! Our new go-to theatre!!! Can't wait for our next Date Night there! read more

This movie theater is located at the Del Monte shopping center therefore it shares the seemingly always full parking lot. The concession are abundant as a plus but my biggest problem the seats, they are sooo uncomfortable, at this point it should be standard movie theater policy to have recliners. Final thing to note if you're thinking about going here is that it is very cold in there so dress warm. P.S. Heard they have strict bag policies! read more

Cinemark Monterey 13 - Cinema Near Me - Monterey, California

i am writing an OK review due to the atrocities of a worker named Drake with curly hair. I was absolutely thrown off by his comfortability of such loose vernacular of cuss words, especially towards the public making them feel uncomfortable. I hope I don't sound out of line but isn't the customer always right when all they want is to see a movie? I will be going to the other local theaters to surpass this unfortunate event, yet I love the movies and hope this will be resolved. Thank you. read more

This is a great movie theatre! Nice staff, great clean theater. It's a great experience every time. Been going there since 2004!

Join the basic movie theater club for free and be eligible for $6 all day Tuesday deal. The big screen movie is still a great escape for me and many others, so enjoy! I do not have the space or interest to have a huge television screen invasion at my house...so going to the movie theater on occasion is perfect. Nice theater with many screens, so great options to choose from. Food is standard fare. read more

Yes this theater is old and yes the bathrooms were dirty.. I can agree with all the other reviews on that. I am particularly annoyed at this establishment because of their new bag policy.. you're only allowed to have a 12x12 purse. Well I did have a 12x12 pliable purse that I used to put my scarf and make up in etc. The lady checking tickets at the door was rude and humiliating when she made me compare my purse to the sample size they provide. My purse was just the right size .. I could even make it more compact as it was not full.. but this employee still would not let me through. She was very rude about the ordeal and dishonest.. my bag was of the size limitations. Anyways I had to leave my bag in my car.. stuff my wallet, keys, make up, winter clothes all on my person just make it into the movie.. all the while feeling like a bulky mess. I understand safety is an issue.. but then just ask to look in my bag.. don't make me feel like an undervalued customer. Anyways.. I'll never be back here.. but I don't recommend this place to anyone else. read more

The theater always has great seats available and easy to get into and well behaved customers.

I paid for our tickets. We had to watch 24 minutes of HORROR previews! They were rated grisly, extreme violence, etc. Our movie we CHOSE to watch was a comedy! I am angry to be subjected to things that I did not want to see!!!! Pitiful!! read more

All time worst movie theater at Del Monte Mall in Monterey. Staff don't listen, sound level catastrophic, paid $8.50 for Sunday matinee of Bob Marley biopic, lights in theater turned on twenty minutes into the movie (after 40 minutes blasting adverts and previews). No one in theater, but manager threw me out for no reason. Unbelievably toxic, will NEVER return, will warn men in my local branch 28 of SIR. Marley movie seemed pretty great, but a truly horrific experience. Be aware Cinemark is run by compplete idiots and you may get a taste of awful customer service if you go there. read more

Average mall theater. Situated in an outdoor mall area, this theater is located surrounded by a parking lot. On a Monday night with light mall attendance, I easily found a spot in front of the theater and bought tickets without wait. Pricing was average. There were discounted prices for children and seniors. The theater entrance was at the center of the building with the snack bar in the center and theaters on the left and right wings. Thought it was a good layout until I discovered the men's restroom was located in the left wing, the women's in the right, and my movie was on the right side. Not convenient at all especially since I had to walk around the snack bar to get the restroom. Consolation was that the snack bar was very nice. Restrooms were clean enough. The theater I was in had stadium seating so there's really no bad seat unless someone really tall sits in front you or you're stuck in the first three rows (neck cramp zone). Customer service was also average. Decent place to catch a movie if you live close or are at the mall. I wouldn't go out of my way to drive far to get here. read more

On our trip to Monterey my honey wanted to catch the movie Kong so we found a theatre. It was an easy drive from Cannery Row and an easy find. I wish we would have come earlier because the theatre is right next to the mall. Parking was easy and well lit because we got a late night showing. We walked up to the window of the theatre where my husband said hello but was greeted back with an ugly stare, after he started to order our tickets the rude lady turned on her speaker so he repeated our order. She gave us the price and we paid, I believe those were her only words. She was rude and uninviting. The guy at the snack bar was super nice, helped and said more 3 words to us! The popcorn alley was full with pre-made popcorn, so ours wasn't fresh, but I sure enjoyed it. I'm pregnant, so that might make a difference to you popcorn snobs. The ICEE was even more delicious! The theatre was clean and not crowded at all, which was good but also kind of creepy because it was kind of dark to me. Not very many lights. Of course I had to use the restroom so I went before the movie started. As soon as I walked out I ran straight in to a men's room, so of course I thought the woman's restroom was right next door or nearby. NOPE!!!! It was alllllllllllllllllllllllll the way on the other wing! So naturally I was glad I went before the movie started! That just didn't make any sense to me! 1 star for the rude lady. 2 stars for the not so fresh popcorn. 4 stars for cleanliness and 1 star for the hidden ladies room. read more

Cinemark Monterey 13 - Men's room in the dark hallway and the ladies room allllllllllllll the wayyyyyyyyyyyy on the other side! - Cinema Near Me - Monterey, California

One hit wonder for me. We were enjoying our long weekend in Monterey and decided that seeing Logan was a must. This was one of the only theaters near us that was showing it. It was great for us. The pop corn wasn't that great, which was disappointing. Everyone goes for the pop corn, come on! The staff and the theater were great. Nothing to complain about at all. It wasn't some magical experience, but it was enjoyable for a random decision to go see a movie in a small town on a weekend evening. Parking was full, but that is because they share their lot with the mall. Don't let that be an indicator of how full you think your movie will be, you'll be mistaken. It's an average Century, just with slightly less good popcorn. read more

5 stars for Conner at consessions. I mistakenly grabbed kettle corn and I hate kettle corn. I didn't know the process because where I'm from didn't have this type of consessions. He switched it for me and was so kind. Thank you Conner will return. read more

I agree with other reviews.... place is a pig sty.... I went to a 930 show on a friggin Sunday night, hardly anyone there and employees just standing around. Really... you can't take five seconds and wipe off a counter that is ten feet from where ur standing??!!! There was also popcorn all over the floors in several places. Wife used the facilities and had the same comments another reviewer had.... plugged/dirty toilets, overflowing trash cans, no seat liners. The other review with these comments was four months ago so this is an ongoing issue that nobody gives a shit about!! (no pun intended) CLEARLY management doesn't care... Oh wait... maybe there is no management!!! Cinemark should be ashamed!! read more

Cinemark Monterey 13 - filthy counters, filthy floors, filthy bathrooms.... might as well turn this place into a porn palace!!! - Cinema Near Me - Monterey, California

Good area. My main focus on this review is to thank the young lady who took her time to find my wallet. I watched a movie last night and my wallet fell out of my pocket during the last viewing. It was late, almost midnight, and the gal that was working that night went out of her way to find my wallet and returned it to me late at night. It was much appreciated, and I wanted to a knowledge the effort, and point out that she made a great impression on me, and represented this business to the the fullest. Thank you so much! read more

This is a nice theatre, would love to see the seats upgrade to the recliners but the snack bar & currents seats are still nice

This theater really blew me away with its quality. Extremely clean, quiet, granite (possibly fake) everywhere, amazing bathrooms, standard prices.. every thing was perfect in my eyes. I would of liked a cheaper matinee price but maybe I am used to Ohio prices, being a newcomer to California, everything is more expensive, should just know this by now! I will come here for my movies from now on if I have the time to make the drive all the way from Salinas, without a doubt! read more