We were in theater room number 8 and the seats were great but the sound/noise level of the movie was WAY TOO HIGH. (June 14, 2025). I still have a migraine and I wore EARPLUGS the whole time. Even my husband agreed that it was too loud and nothing bothers him. I understand the surround sound effects but that was just too much. Concession is SLOW and way too expensive. read more

I just had a great experience at the Cinemark 12 Theater in Victoria, Texas. I went to see the 'Melania' movie which was great. The scenes from the inaugural balls were beautiful. I am glad to know that heaven will be a million times grander than that. Anyway, the reason for the review is that my husband and I were well treated by the staff-everyone was professional and very friendly. Most importantly, I left my prescription glasses which must have fallen from my purse when I reached for my cellphone to make sure it was turned off prior to the movie. I knew they had to be left at the theater when I could not find them. I thought they would be thrown away but decided to go back and ask if they had a lost and found. A very nice young man asked if my glasses were all black and I said yes. He said, "Just a moment," and went and got my glasses and brought them back to me. I am so grateful. My glasses are only a few weeks old and I really need them. So, I highly recommend this theater! Thank you so much for not throwing away my glasses! Respectfully, Vanessa read more

All the other reviews are mostly liars by making it sound worse than it is. I went and got there 20 minutes early since it was the new how to train your dragon movie and I was able to get popcorn and a drink and make it to my seat even before the adds at the beginning started. They only had a few worker and the concessions and movie ticket and they worked good. The seats were over all pretty nice tho I bet some rooms are worse than others read more

We went to see Moana over the weekend and knew it would probably be busy so got there 35 mins early. The lines for the snacks were outrageous (45 mins) and a lot of people in line were missing the beginning of their movies. They had 2 lines open and there was another person working who was for pickups and refills only (which only had 2-3 people at a time). They should have staffed better knowing it would be a popular weekend. There was no urgency. Ordered a blue icee and was handed a coke icee and was told this is all we have because we are busy regardless of if I wanted coke or not. We had a manager working our line and the ticket machine stopped printing so she had to leave to go fix it or our line just had to wait for her to come back. Not organized or staffed to handle a big movie release. read more

I am cracking up. So there are new seats yet they are only 16 inches wide. The water bottle you see is only 10 inches and there is about 3 inches on either side of that. I am not a large woman at all and I could not put my arms between my body and the armrests as there was no room. I've never seen such small movie seats. They are child size. They are not the seats of other Cinemark theaters. The seats in Houston are really large and recline. You could almost fit two people in them. These seats do not recline at all. You sit straight up in a 90 degree angle. Completely uncomfortable. Not quite sure why they did this. They could have installed chairs twice as wide and accommodated the number of people in the theater at any given time. I have never been in their movie theater to watch any movie where there were 10 people in the theater at one time. I felt badly for this larger woman who had the arm rest up to use two seats and still had to sit somewhat sideways. It did not look comfortable to me at all. read more

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We waited in line for over 20 minutes to purchase 2 drinks and a box of candy. The young lady helping us set down our second drink and walked off with a spray bottle and a towel without collecting payment. Thankfully I was able to catch another employee's attention to complete our purchase. There were at least 15 people in line behind us. We go to the movies almost every weekend and the concession lines and wait time get longer each time. Management needs to step up service drastically. read more

The restroom stunk so bad, stank as soon as the door was opened. Carpet was disgusting, shampoo needed bad! They need to update to 2000s and install recline seats read more

My husband and I saw Avatar. It was a good movie , but the seats were uncomfortable. They're new leather seats but it's a tight fit and don't recline. I don't know if they have recliners in that theater. Oh well popcorn was good read more

I'm watching a movie at 10.30am BECAUSE I just flew in from Denver & my car broke down. The sour faced manager glared at me waiting outside the glass doors & told the girl at concession to not let me bring my backpack into the movie hall. I don't have a car or anywhere else to put my backpack since I'm traveling. I asked to speak to her but she wouldn't come out of the office to talk to me like a scared little coward that she is. She sent a message with the kid working that She doesn't care, she's not going to let me leave my backpack with anybody . The staff seemed surprised because she hadn't stopped any other customers from bringing their bags. Clearly a case of targeted discrimination. I checked your policies. There's nothing about no backpacks. Movie starts at 10.30am & she watched us all freezing outside including little kids but would not open the front door till 10 minutes before movie. WTF! Who hired this useless ninny to be a manager? Haliegh looks like a very unhappy person & is taking it out on customers and staff. On the other hand the rest of the staff were courteous & helpful. It's too bad they are being supervised by this behemoth with a bad attitude. Go eat a donut or 40 biatch & leave people alone! read more

Went in for a quick lunch, steak was a little over cooked, but great none the less. The fries were wayyyy too salty, but to each their own. I would maybe come here again if I was starving, but not bad for a movie theatre! read more

Cinemark 12 - Cinema Near Me - Victoria, Texas

They got new seats and they are TINY and they do not recline or arm rest go up at all! I am 6'2" and 300 + lbs. they are so small my fat rolls covered the drink holder and I am not joking. and it was the most uncomfortable time I have ever had at a movie. If you are plus size STAY AWAY how do you go backwards in todays time c'mon man! Make the trip to a bigger city to get the comfy leather recliner to get a true movie experience. BIG BOY PROBLEMS read more

This Cinemark 12 Place is very awesome. I go to Cinemark 12 on my vacation time from Stephenville Texas to South Texas and Southeast Texas Every once or twice year to see good movies and independent movies. I get to get good popcorn, drink and candy at movies every Tuesday's on my vacation time to see movie. Very good people, very good employees, very good service. read more

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Really happy with the remodeling you can now have stuff brought to your chair through an app there's Cinemark app you can play games on the screen while you're waiting for the movie just needs to be an improvement in the quality of food and what is offered read more

Management is completely oblivious to schedule effectiveness or service. High ticket movies and only 2 people at concession stands. People walking out of their lines just to get to their movie on time. There are 6 registers. Rediculous. This is what to expect when you come here. Theatre is old, old tech, but only one in town. No excuse for not making service a priority especially around the commodity that brings in your profits (concessions). read more

Cinemark 12 - Big movie, 2 registers open. - Cinema Near Me - Victoria, Texas

This is just a standard theater. The pricing is in line with every other place in the US plus or minus a buck. I live in Rhode Island and am subject to $8.00 matinee tickets with popcorn at 7.50 and a drink at $5.00. So I was happy to go here. The theater itself is simply middle of the road. It is comfortable and the view is unobstructed. This is not a posh place, but then again, if you are going to be offended at $7.50 per ticket, you should not really expect a posh theater. read more

I've put up with the fact they never actually clean this place for years because I wanted to support the only theater Victoria has and I still enjoyed the whole experience of going to the movies. Now even for a mostly empty showing they force you to blindly pick a seat off a screen when you buy your ticket, and then they enforce it. It confuses everyone trying to even find the place in the dark and causea huge delays in the line. (You can no longer just your card to buy a ticket from the machine there.) For a busier showing you idea who you and your kids will be sitting next to, so I hope you enjoy watching movies next to people on their phones, people with hacking coughs, and people you'd normally cross the street to avoid. They've started selling alcohol now too, which should really improve the behavior and quality of the random people you're now forced to sit beside. Walked out and I won't be going back. I used to think it sad that theaters were becoming obsolete and going out of business, but in this case that's what any business plans that cares so little about its customers' experience deserves. read more

Went to see the new Spider-Man movie last night at 9:20pm, and the guy at the snack counter was extremely RUDE and had the worst ATTITUDE. As I was picking my 2 drinks he yelled and me and asked which one I wanted with a stuck up face. And when I tried grabbing a straw because I was not provided with one, I reached my hand out to get one and told me NO. The whole time when I was making my selections, he was looking at me very ugly and I was very uncomfortable. At the moment I was shocked with the behavior and bit my tongue. Worst service ever and ruined my night. Not coming here EVER again. read more

Management needs to step it up. New release movies and only one ticket counter open, yet you have three available. Reminds me of WalMart's checkouts with 20 plus registers and only 3 or 4 cashiers. What was worse was the self-serve ticket system was out of order which only made the lines longer. This is when the manager in charge needs to step in and open another ticket counter to get the customers taken care of. That's just basic customer service, which the management seems to lack. read more

I don't understand why you quit advertising in the paper. Now it is difficult to find out what is showing and when. It used to be easy. Do you just not care about customers being able to access your information? read more

Decent move theater. We travel from Cuero to watch our movies here. Staff don't obviously care about their jobs and they have no customer service. Really rude staff but overall the place is nice to sit down and relax and enjoy a movie. They also redid the seats and now allow alcoholic drinks to be purchased. The mini arcade room is a nice little distraction if you're waiting around for your film. I always stop by the stand to get my red slush before the film starts. The only problem I ever have with this movie theater if there is Loud obnoxious people talking or on their phones or crying baby's or children with no manners. Other then that it's decent. read more

On a Tuesday!!! One concession line! Ridiculous!!! And one ticket line!! Happens all the time. Need another theater in Victoria. And the hand dryers in women's restroom are so old! Don't work. Replace them! Rating 0! read more

Lines are too long. The concession line is the worst. The liquid "butter" for the popcorn has no butter taste to it, just colored oil. Horrible. I have tried three times to contact the theater in the past week to let them know, and I have never had the call answered. read more

Pros: No problem with Fandango online purchases, typical concession prices, good air conditioning, comfortable seating and decent parking. Cons: I have not heard such a inadequate sound system since the 70's. I have better sound from my laptop! Can't spring for decent surround? The lack of sound ruined the movie unfortunately. How about placing the name of the movie over the auditorium door like most cinemas in the free world? Luckily I knew where I was going, however I watched at least 10 customers wandering aimlessly looking for the correct auditorium. Overall disappointed, but it is the only game in town and I bet they have no incentive for improvements. read more

You'd think that since concessions are the primary revenue for theatres that they'd be good at it, but they're not; not even close. Take a peek behind the counter - its filthy back there. And the employees don't seem to give a hoot about their jobs or are poorly trained; or both. It can take about 3-5 minutes to wait on a single customer - with just three people in front of you, that's almost 10 minutes to a full 15 minutes to get up to the counter and another few minutes to get any goodies. Also, in what world is it okay to plop a popcorn bag or tub down on top of fresh popcorn in the machine when refilling a customer's bag or tub - it's been sitting on their nasty floors and they just plop it right down on top of popcorn that they will serve to others. That's nasty. This place needs a consultant to come in and clean it up and it needs it real bad! read more

Only movie theatre located in Victoria. Adult tickets are $7.50 and child (1-11) /Senior (62+) tickets are $5.50. Not the best movie theatre, I've definitely been to better. The movie theatre had a funky, musky smell throughout the whole place. read more

We went to watch 10 Cloverfield Lane and they charged me for my 1 year old daughter! That is ridiculous. Also this was around 10:30 pm so she was asleep already. Other then that everything is just ok, nothing special read more

7.50 for a friday night ticket? 3 star worthy for that reason alone.

This has Got to be the most understaffed theater, smells musty. Should fire manager and hire one who knows how to manage a theater. Being the only theater in town they got u by the short and curlys. read more

When I went it was SUPER dead. Paid at the concession stand, got a drink, and walked to my theatre. There was only a couple when I sat down, and when the movie started, 3 more people joined. The theatre was very clean! The seating was definitely roomy, and comfy! Wasn't too cold or hot, just right. The sound was a little quiet, would've enjoyed a louder system. When the movie was over and everyone walked out the theatre, there was no workers to be seen and the lobby had been shut down already. The movie was at 8, and was only about an hour and a half. Seemed odd they would be closed so early. I've been here before and when it's super busy, and even then it's a good choice; typical movie theatre pricing on everything, long lines, etc. Quick servicing and help overall though even at busy times. Not too shabby since it's the only real theatre in Victoria. Show times are somewhat inconvenient though. Very few showings. If you wanna see a good movie, make sure it's good before you go pay for it though! read more

Am glad to have it here but I wish the staff was more polite. Have had times where the theater was quite filthy, even at an early showing. read more

I bought two tickets to see the Hobbit. The box office attendant was very rude and did not tell me that the theater was already full. Then, the usher took both of my ticket stubs. So, when I realized I wanted a refund because my friend and I had no where to sit, I was told that I could not get my money back because I did not have a ticket stub. I had a receipt proving that I had purchased tickets, but they would not give me a refund. I called for a manager and he gave me the same excuse. I asked for a rain check and he said he could give me a rain check but only if I saw a later showing of the Hobbit that day. I worked for Cinemark all through college and high school at a different location and this was not a policy I was familiar with. It is my understanding that rain checks are good for any time you want to see a show. Although this is the only movie theater in town and I'm a huge movie buff, I will never be returning because I was treated so poorly. read more

Staff was rude condescending and discourteous, manger wouldn't even speak to me. Theater was disgusting and dirty, queing creates an unsafe environment blocking three of the five exists in the main building. read more

It was Saturday, the line to the one and only ticket cashier was backed up into the street. It was hot, very hot, the sun stung my skin. There was an elderly woman who looked like she was not doing well waiting in the sun. The line moved very very slow. That whole scenario was WRONG! I spoke with the Assistant manager and asked her why they didn't open up another register and she said "the girl who comes in at 2:00 didn't show"..I said what about you? why cant you get out there to help speed up the line and get people out of the sun, she said, I can't, im the only manager here and I have to be inside. Im like, how conveniently stupid that answer was. I will not go to the movies there ever again. These people don't care about their customers, the place is dirty and stinky, the employees don't care about their job, its just terrible. I cannot understand how people continue going there....save your money and make the drive elsewhere...these people don't care about you, they should be boycotted until they clean up that place and replace every single manager. who do they think they are? People have a choice to continue going there and be treated like third world patrons.....or not. Things don't change until people demand respect. They won't hear your voices and complaints, but don't give them your money, and they'll sit up and listen. read more

It's all we have. Some of the small towns in the region have tiny movie theaters. But we're a captive audience in the Crossroads/Golden Crescent. read more