From the owner: Magasin de vélo dédié au trekking et à la mobilité douce. Vélos Cargos, vélos de rando, Gravel,…read moreBike packing, vélos urbains Fitness et VTC... et surtout tous les accessoires rendants ces pratiques agréables: Casques Casco, éclairages, textile, bagagerie Ortlieb... Et les services qui vont bien: Atelier, assurance et paiement jusque 30 fois sans frais !

When you need an another bike a return one the app don't work anymore. Probably because the credit…read morecard company needs a couple of days to process the money. so if you rent a bike, keep it all the way

We are a family of 5 and rented these bikes for few hours on May 5. It cost us 82 euros for 130…read moremins. We have never used Velov bikes and the system before and we never will again. What a nightmare. I have spent hours dealing with this. They charged my credit card 3 times after for different amounts and we all rode together!! They charged us the day we used them May 5, but also May 12 and then again May 23 for an extra 35 euros. why the extra 35 Euros ?? I emailed them and they took weeks to provide details and then told us too bad so sad that you did not park one of the bikes correctly so it continued to charge us up to the max of 35 Euros per day for one bike that we did not use. I finally had to lodge a complaint with my credit card company for the May 23 charge and cancel my credit card to prevent them from taking another charge. For tourists who have never used these systems it is actually complicated the first time with all the rules and technical aspects of parking the bikes. There are going to be mistakes especially when there are 5 new users. The problem is that Velov has access to your credit card. This is the problem with using apps and associated credit cards for time rental activities . There is no human telling or checking that it wasn't done properly. Now they hide behind email and rules and technical features and basically say too bad so sad you made a mistake because you did not park the bike properly !!! but we got your money already so too bad so sad again !! This is no way to run a business for a city. I run an insurance business and we have a human touch explaining everything and when people make mistakes we don't penalize them. We give them the benefit of the doubt and make it right. Be very careful and do not expect leniency and or understanding for mistakes! Better yet do not give them your credit card if possible.

From the owner: Avec notre Atelier Mobile, nous venons faire les réparations et l'entretien de votre bicyclette…read more Du lundi au dimanche, nous nous déplaçons jusqu'à votre vélo. Besoin d'améliorer votre vélo? Profitez de nos packs d'équipements. Par téléphone ou via le site web, nous sommes là pour répondre à toutes vos questions.

The bikes were great and ready for us when we got there. Frank one of the owners was informative…read moreprofessional and very helpful. We had a beautiful two hour ride along the Rhine River and the Lyon park. It couldn't have been a better experience.

In Lyon I was unable to locate bike tour operators that could accommodate my child who knows how to…read moreride but isn't wait old enough to manage a 3 hour bike right on her own. say 6 and 14. So we went to Cycle Veran, who were only too eager to rent us their ebikes. I guess we could have tried to hook up with a tour company after securing our bikes, but we decided to do our own guided tour, which turned out great. We managed about 17 miles in 2 hours, and were very happy to return the bikes after even tho we had them until 19:00. After a big rain storm we decided we had our fill, and were only too happy to finish, plus my rear was developing a saddle sore. The city of Lyon, the Rhöne and the neighboring Saöne have lovely bike trails. Very friendly. It's not always easy to figure out which side of the road to bike on and or where the bike trail leads, but with a little bit of patience you will figure it out. We biked up to the Basilica and I was sure glad to have an ebike. I appreciate local business like this working with tourists. We were charged 70 euro for two ebikes which would could have used from 10am to 7pm which was very reasonable.

Do not do business with these people. I received a damaged bike after waiting 5 months for…read moredelivery. They told me they would take care of the problem refund my money and I purchased insurance with the cost of shipping. Instead they have stolen my $6000 and have done nothing to reconcile the problem. It has been 6 weeks now and they have only given empty promises. WARNING DO NOT DO BUSINESS WITH THESE THEIVES. They are nothing but liars and do not do what they say. AGAIN STAY FAR AWAY! I had $6000 stolen from their unethical illegal actions.