I have been a Kookai customer for more than 10 years now, I used to love the quality and originality of the products. Unfortunately, things seem to have deteriorated quickly and quality of the products as well as customer service (French customer service in particular) is TERRIBLE! I have just ordered some products, one of them (for which I paid full price and which I only got to wear once) is completely RUINED after washing (the nice - red - colors of the embroidery on the chest are now all over the sweater) and NOBODY AT KOOKAI FRANCE cares!!! Nobody answers the phone, too! I wrote them an email in English and they replied in French pretending like my order was not online/e-boutique (which it was) so they said they weren't responsible (of course they were)! Worst customer service ever, I am so disappointed, remembering what Kookai used to be... now it's just CHEAP quality (made in India, China) with the same (quite high for the bad quality) prices. Think twice before you spend money on their products, it is NOT worth it and NOBODY WILL CARE about your complaints. read more