I've been coming to Cici's Pizza for quite some time, and to be honest, there was a period where things really went downhill. Under the previous management, the experience was disappointing--cleanliness was an issue, customer service felt unfriendly, and the buffet was almost always lacking. Many times there would only be one pizza out, and even then, it didn't feel fresh. It got to the point where I stopped coming altogether. I decided to give it another try today and found out they're now under new management--and the difference is night and day. The restaurant was noticeably cleaner, the buffet was fully stocked with fresh options, and the overall atmosphere felt welcoming again. What stood out the most was the manager. I had the chance to speak with him and he was incredibly respectful, humble, and genuinely appreciative of feedback. You can tell he cares about both the customers and the quality of the establishment. It's clear that the new management is putting in the effort to turn things around, and it shows. I'm really glad I gave Cici's Pizza another chance--this is the experience I remember and hoped to see again. Thank you for the improvements and for creating a much better environment for your customers. read more

Fresh food, phenomenal service, cozy, family oriented ambience. It's always a great dinning experience here. The staff is very professional and very sincere. The pizza... you think it they'll make it fresh! read more

Food was warm. Staff was exceptionally nice. And it was news to me kids under 3 eat free. read more

Cicis food is cicis food so I won't say anything else. BUT this staff is quite exceptional. There was a very nice lady who greeted me and made this small place feel very homey. She even came and got some plates off our table. So huge shoutout to her and the rest of the staff! read more

They need to update their time on Google I came here at 8:30 doors were locked and looked at google and says they closed at 10:00pm very upset read more

Cold food and dirty even for a Cici's. And for some odd reason they had the music so loud you couldn't even have a conversation with the person at your table. read more

Customer service is the best here! Staff is friendly and helpful and willing to go above and beyond to make our day. And the food is delish! Thanks for adding a fun story to our vacation read more

Nasty is an understatement. I don't understand how this place hasn't been shut down. It's decrepit and dirty. The cashier (that I had to look for after standing at the register for several minutes) was unkempt. The contents of the salad bar looked old and wilted. The utensil holder had stains and who knows what stuck to it. The floors, chairs and tables were dirty even though the restaurant was mostly empty. A young guy only came out once to remove dishes. The bathroom is a nightmare. There is actually something furry growing on the wall! The stall doors and walls are sticky both inside and out and there is mold or mildew alongside the sink. The owner of this location should be ashamed! read more

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The food is edible but that is about as good as it gets. We ordered the wings and they are extremely tiny and lack sauce and flavor. The hot wings taste like basic chicken with little sauce. The pasta section is very very small and was not available when I visited. The pizza was cold and not flavorful, very basic quality. The salad bar was ok and had the basics. In all not the best lunch option. read more

Absolutely the worst ever. They lost our business I have never felt so embarrassed by having to get up and leave. read more

Cicis Pizza - Pizza Near Me - Colonial Heights, Virginia

My little brother wanted CiCis pizza in Colonial Heights last night and my parents decided to take him after his basketball tournament. Against my better judgement, I decided I would meet them there since my little brother chooses to eat there very frequently. I walk in and the place smelled a little off. Let it go and proceeded to make my way to their table. My parents said the cashier wasn't up there so I had gone to the kitchen window and let them know that we were going to pay whenever they got a chance. The girl rudely said "okay" and didn't even look up from what she was doing. So, I decided to go to wash my hands and sent my SO to the register to pay. On the way to the bathroom I noticed trash all over the floor and a nasty smell as I got closer. I opened the door and a terrible smell came out of the women's room and it was disgusting! I decided to quickly wash my hands - no chance was I actually using the bathroom there. With that gross display, on top of the less than satisfactory appearance of the dining room, I decided I was not eating here. I came back up front and asked my SO if he had already paid and he said yes but he would get the money back for my part as I wasn't going to eat. I told him to let them know I would pay for a drink if that was okay. I sat down at my parents table explaining why I wasn't eating and they said it was fine with them. My SO came and told me that they wouldn't refund the money because I had access to the food. My mother and I went over to the managers who were sitting at a table in front of the buffet and explained my reasoning for not wanting to eat there and that I had done nothing but wash my hands. The younger girl said that everyone in the dining room had to pay even if they weren't eating. I get it, but it doesn't say that on the door or anywhere in plain sight. Or at all in their establishment. I explained that I wasn't paying to wash my hands and that I would buy a drink but I didn't want to eat there based off of the cleanliness. She argued for a second and my mother said they wouldn't come and they eat there often to appease my brother. Finally, the older manager said they would refund it this time but to keep in mind that they don't do that for next time. I assured her, there would NOT be a next time. read more

The Lady in front is a disgusting, Grimy, rude, and selfish about her money Definitely will not be coming back to this store.Not letting me sit to hang with friends that we're eating, I didn't even want nothing . And she wouldn't let me. read more

CiCi's is a buffet that serves many varieties of pizza. If you are unable to find a pizza that they have you can ask them and they will make one for you. They also offer salad and soup and pasta. As well as cinnamon buns. They have a few offers of dessert pizza as well. read more

Grandchildren love pizza place needs to clean the floors and wipe down the tables and chairs. Staff was friendly. Lots of food on buffet.

For the money, you can't go wrong. Quick and convenient. The place is clean, and the employees friendly. read more

This cici's pizza is just okay. The staff does a good job of replenishing what's missing. The pizza are good but the pasta is over cooked.

I was always the kid at the all you can eat buffet that ate mostly the fake, waxy cheese pizza and the Ragu doused spaghetti, so imagine my pleasure at discovering Cici's, an all you can eat buffet consisting entirely of pizza and pasta (and soup and salad) for $5 a person. It's a carboholic's dream. read more

It is amazing. They have so many choices. They also have cheese sticks and cinnamon rolls. They also have brownies.

Call before you go and make sure it's not a school fundraiser night or they have 3 or 4 birthday parties scheduled! We have been here many times only to find we had to wait for seating. This cici's is smaller than some others. The food is like any other CiCi's, cheap and has weird topping pizza that nobody eats. You would think they would make more of the regular pizzas since those are the ones that everybody is standing around for. I wish they'd put more toppings/cheese on their pizzas and go up on the price a little. Maybe folks wouldn't waste it so much. Because after the first 2 bites, the cheese and toppings are gone and since the crust is cheap, no one really eats it. Upgrade CiCi's, please. read more

It was pretty good. I like the salad bar but far as the pizzas they were ok nothing to memorable. But you do get your money's worth tho of food. Btw wings are separate from the price read more

It was okay I mean like it was tasty and good like the pizza was good but this one girl she put her hands all over the pizza so I decided not to get that pizza cuz I want her dirty hands in my food so and then in their eyes and has black stuff in it it might be mold so read more

Meh. My family loves this place because it is affordable, but I never cared for it. There is a decent selection of pizzas, but they are often weird ones like mac & cheese pizza, buffalo chicken pizza, etc instead of anything good. The food is edible though. It is cheap so I don't expect it to be but so great. The staff at this location gets the job done. They walk around with their ipods and headphones in and are not overly friendly, but they are efficient. Someone will come around to take your used plates, but that is about the only cleaning I could see being done. My family arrived and we sat at the only table large enough to seat us all. We had to get some napkins and clean the table ourselves. There were also spills near the soda fountain and children running around the building. Overall, if you want a somewhat cheap place for edible pizza, this is ok. But I would prefer to pay a couple bucks extra and get pizza from...pretty much anywhere else. It depends on your needs...for a large group this is affordable, but you get what you pay for. read more

I use to l8w this place as a kid . As I got older the food and the service has went down hill, it's a great place to have a little kids parties read more

cant beat the price and the food was good too!! they even noticed i was looking for a certain pizza (mac and cheese) i wasnt going to ask because of our power being out i didnt want to seem ungrateful for anything but they asked me first so i was very thankful for their kindness to me:) read more

It has been a long time since I've been to cici's so I was impressed by the wide selection. Wider than the last time I went. The employees were also really friendly. Only 3 stars though because the cleanliness was not what it should have been. The booths were dirty. We had to wipe ours off. The floor and counters were dirty and sticky. The drink machine was sticky. The salad bar was dirty with some stuff having fallen into others. For example I saw several olives in with the banana peppers. There was also one young lady, a customer, wearing a t-shirt and then boxers as shorts. They were quite clearly boxers, but I was surprised the staff let her in like that. Seems gross to be eating with someone in their underwear. The person that was supposed to clear the tables only came around once the whole time we were there. They didn't bother with an "excuse me" while they reached for our plates either. We were trying to gather them to give to him but he seemed really impatient. The food wasn't bad but the service could have been better. read more

My grandkids love this place... it is very reasonable. They will make up a pizza of your choice and there is a good variety. They try hard. read more

I had to wait about a week to write this review. I'm still STEAMED!!!! A one star was earned for turning us away because a bus was expected and that seats MAY be available TWO HOURS LATER!!! Really!!!! Turn away your regulars for a bus?????? It may sound like good business to you, but it really sucks when we were looking for a quick bite while out shopping. Drove past nearly an hour later and it looked like a ghost town inside. It would have only taken my wife and I less than an hour to eat. We might even have been finishing up when the purported bus arrived. We had things to do and weren't going to camp out all night! Oh well, it was your decision to lose a local that eats there about 6-8 times a month between lunches and dinners. We're only two that will give feedback, I'm sure you really made some others just as 'happy'. I enjoy Cici's product (most of the time) and this location is not the only one around. I'll definitely go elsewhere. read more

I stopped going here because they REPEATEDLY burn the pizzas...and to make matters worse, the manager didn't even seem to care. Go to the Chester location, further out...but at least you aren't eating charcoal. read more

ate at cici's colonial heights. price is good. had special pizza made. didn't turn out great asked for hot peppers they were not crispy like they should be. they were out of a jar vinegar taste. took peppers off. pizza was very good. tea was very good. but i asked for some garlic. the cook looked at me like i was crazy. gralic in a fax italian place you must be nuts. i mean really they don't use the stuff. just made me wonder what do they use instead. read more

we bought chicken pizza from colonial heights va location in temple avenue. we found hair and olives in pizza, when we called for this they offered to exchange it, we exchanged it. at home we found piece of pork in the chicken pizza!!!!!!! how disgusting!!!!!!n we never touch pork and had eaten a pizza with pork in it???? disgusting!!!!!!!!!!!!!!!!!!!! after one complaint the situation should have been handled carefully . the situation was handled very very carelessly and they made a bad situation to worse!!!! very bad customer experience i will never get or suggest cicis to anyone. they lost a customer. very very careless service!!!!! very bad experience!!!!!! how do we trust what was inside the other ingredients? if something got mixed while making and it may not be appropriate for my health? as noteciably at cici's in colonial hieghts va 23834 they are definitely not handling the things right? is this how they play carelessly with customers health? need the situation to be handled properly and not carelessly. read more