TLDR: Inconsiderate staff made me take 3 hours off work and drive my disabled 75 year father across town twice to do a task that takes the teller 4 minutes. Long version: I took 40 minutes off work to help my 75-year-old grandfather who can't walk without crutches come here to close an account. We arrived 25 minutes before closing time and they turned the him away because they had cut the line off for the tellers "5 minutes prior". Seriously, a disabled elderly man isn't worth adding 1 freaking person to the line??? So I called CIBC and the customer service agent apologized for the inconvenience. He said it takes an average of 5 minutes per customer. Went there again the following day at lunch. This time I waited in line about an hour. I was curious so I started a timer when there were only a few people in front of me outside just like the day before. From that moment until I got to the teller was 21 minutes and 18 seconds. That's including the guy in front of me that decided to have a conversation with the teller. To withdraw the money and close the account took about additional 4 minutes. That means that the entire "we cut the line off" spiel was a load of crap and they turned us away for nothing. I generally don't like giving negative reviews but hell if turning away a disabled person and making someone miss 3 hours of work to save yourself 4 minutes doesn't qualify as legitimately bad service then I don't know what would. read more

I have to give this CIBC a big thumbs up. After going to TD and asking to set up a very basic account, there were no openings to seeing a banking officer until later in the afternoon, and at a different bank in Peterborough. Unfortunately, the suggested meeting time ended up not being a good time for me. I then went to this CIBC on Monaghan Rd where the wait was short and I received very friendly service. I felt the banking officer was someone that was kind and caring and actually saw a person sitting in front of her instead of just a number. She suggested different baking choices but was not pushy in any way, she just wanted me to be aware of what was available through CIBC. She took me to the bank machine to select my pins and walked me through setting my banking up online. If you are looking for a bank that provides good service I suggest you check out this CIBC. read more