This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

SUZANNE FLORES was very helpful and very cooperative. She is veey knowlegable on subject matter…read more Thanks Lingan

Suzanne Flores is very knowledgeable and her service rendered was excellent. she is very…read moreknowledgeable on the subject matter. thanks Lingan

I had a great experience working with Jaime on my umbrella insurance. Jaime took the time to answer…read moremy questions (20+ question through 5-6 email conversations) clearly and helped me get the coverage set up correctly. I really appreciated Jaime's help and would definitely recommend her.

We have been trying to reach someone for months about our policies. No one answers. I was able to…read morefinally reach someone last week who provided our new agents name and email and my husband called and alo sent an email. No response! I am leaving a yelp review in hopes this will cause someone to reach out or provide a number that someone will answer. I see the owners message but there is no way to reach him by selecting his profile. Marc if you see that please contact me.

My family has been with Catherine for many, many years. We have all of our car insurance, our home…read moreinsurance, earthquake insurance and life insurance here and it is just wonderful. Catherine is always willing to help you if you have any questions regarding your policies. She also does annual policy reviews with you to make sure your insurance coverage is still appropriate. There is always someone answering the phone during business hours. Even if they miss your call, if you just leave a message someone is bound to call you back within a few hours. The ladies/staff who answer the phones are very knowledgeable and really really nice! I feel comfortable asking them questions and am confident that they are giving me the right answers and/or explanations. I would definitely recommend Catherine Chen's office for insurance needs! :)

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Wenwei has been incredibly helpful with the process to get insurance! Initially, I reached out…read morebecause I had an inquiry about my submission. She went above and beyond in helping me despite not initially being assigned to me. Wenwei was very fast at responding, communicative, detailed, and very kind. This was my first time ever getting car insurance and I am so thankful to have had her guide me, I had no clue where to start lol. She made it stress-free for me, and I cannot thank her enough. I truly recommend Wenwei!!

I was involved in a hit and run and was extremely upset with the situation considering the car was…read morenew. I was helped by one of the agents, Thuan Tran, who calmly helped me with the issue and made sure I was taken care of. He explained the process that needed to be done and answered all the questions I had. Throughout the process of fixing my car and dealing with the estimator, Thuan would call in to check in to see how I was doing and see if I needed help with anything. I thought that was really nice of him. If you guys want a professional and caring agent who makes all these stressful situations become stress free, I recommend to go with him.

Outstanding service! The team at Los Gatos State Farm is extraordinarily professional, helpful,…read moreattentive and always available. Every time I reach out by phone or email, I get a prompt response back the very same day. I have multiple policies and vehicles insured through them, and they handle everything seamlessly in one shot. They always take the time to patiently explain policy options and key differences so I clearly understand my coverage, and they are incredibly accommodating with all of my frequent policy changes and adjustments. Highly recommend them to anyone looking for an agency that truly puts clients first!

I recently met with Laurie, who will be our new State Farm agent. Our former agent retired after…read moremany years, and both my parents and I had been with him for a long time. His staff was wonderful, so I was naturally a bit concerned when State Farm informed us that we would be transitioning to a new agent. Christy reached out and invited me to meet in person to review our policies and discuss any questions or concerns we might have. During my visit, I met with members of Laurie's team, Maria and Kim. They immediately made me feel welcome and were both friendly and personable. Maria carefully reviewed my policies and suggested a few changes that could be beneficial. There was absolutely no pressure to make any adjustments, which I appreciated. She also let me know that my auto insurance rates would be decreasing, which was great news. After our meeting, she promptly followed up by email to answer questions I had about jewelry coverage and provided links to companies that specialize in insuring jewelry. Overall, I am very happy with my new agent and the entire team. The professionalism, responsiveness, and personal attention I received made the transition seamless. I look forward to working with Laurie and her team for many years to come

Once again, the absolute best insurance agent. Driving home…read morelast night on Hwy 101 a rock hit and cracked my windshield (have had my car only 8 months). Ugh! Called first thing this morning and Bridget handled my request immediately. Set up claim and put me in touch with repair company within 30 minutes. The customer service and personal care they provide is amazing. Will continue to refer more friends to Aaron Sessions and StateFarm.

Such a Amazing staff ,, Friendly ,,helpful in every…read more Thing you need for your insurance.

Robert Ju Insurance Agency is the best insurance agency I have come across. I am very impressed…read more The service is excellent and I will highly recommend this company. Mr. Ju helps with clients himself, he treats his clients' needs as though they are his family. Ms. Quincy Fan, one of his insurance specialist, provided me with excellent customer service. She was knowledgeable, efficient, friendly and ultimately provided me with the best service. This company offer a wide range of insurance products. We are very happy here and highly recommend it. Thank you Quincy and Robert !!

knowing Mr. Robert Ju for years always admire he's wonderful working skills, today i made a call to…read moreask few questions, Mr. Ju answered my calls, not only he's so professional he's also super friendly too he answered all my questions very detailed, i 100% recommended anyone who's looking for a good insurance agency to contact Mr Ju's office.

EXCELLENT CUSTOMER SERVICE!!!…read more Here's why: My vehicle was an innocent bystander during a shoot out infront of my home. It was literally riddled with bullets...after only having it for only a month! The whole ordeal was like from a movie...two sides shooting at one another, bullets everywhere, innocent people being hurt and yelling out for help. Yup, all in a night in Potrero Hill. Good ol' San Francisco. I couldn't make this up if I tried. After my car gets towed for "evidence", to SFPD lot, I contact State Farm, and speak with Evie and Ricardo. They helped calm me down and answered my thousands of questions about the process, what it means, how to get through it. Their compassion was like a real friend. I felt like I mattered and not just another client. It meant most considering the events that had taken place. I would highly recommend this duo for all insurance needs.

had my homeowners insurance through farmers already address my auto and saved money! Alicia was so…read moregreat!

my home insurance is doubling again this year and I am calling around to check if there is better…read morecoverage and premium. Carey picked up the phone right the way and patiently they cannot find coverage from the companies they represented and give me advice on what caused the cost increases and what is my options.

From the very beginning of our working relationship, Carey has gone above and above to provide top…read morenotch customer care. I say customer care because she goes above and beyond service. She truly cares about her customers and it shows in all she does. To anyone in need of an insurance agent, Carey gets my highest endorsement! Thank-you, Carey!