It's a beautiful place with great staff. They're accommodating and friendly. Breakfast is great. It…read morewas a bit hard to find b/c google map doesn't send you to the proper entrance. I would highly recommend a stay here.

This is the place where the sisters Tatin accidentally 'invented' the tarte Tatin…read more The place today is a hotel (Logis de France), chambre d'hote (gite de France), restaurant and café. They also have a nice garden where you can enjoy your piece of cake. You can also buy a whole tarte for 21 EUR. But if you don't care for originality, you may also go to the café down the road and pay only 17 EUR for a tarte Tatin.

Spending a night at a real abbaye with a fantastic staff, not to mention dinner prepares by a…read moreMichelin awarded chef cooked over a wood fire followed by breakfast prepared by local nuns. Can it get any better, oh did I mention that it overlooks the Loire river, I think not!!!!

Great little relais et chateaux. Very continent to stay there and visit the Loire valley and its…read morechateaux. The staff is ver friendly and very well trained. We had a room with balcony. The hotel is an old house which was always been a hotel since the 17th century. Remorantin is a very small town, almost a village but is very cove ineptly located. If you go there at least spend one night at the restaurant. Fabulous food. Very pricey, not for the deal seekers.

Very disappointing. Rooms are tiny family of 4 in two double rooms we could not all be together…read morein one room with any comfort (squashed, standing between bed & wall). En-suite shower (no bath). VERY thin walls and other guests who kept different times to us. Had to walk through restuarant to get to & from rooms. Restuarant smelled of sewage when we arrived, of cabbage & boiled fish later in the day & then of stale food with lingering sewage odours as we ate breakfast. Breakfast disappointing. Coffee sitting in thermos flask on the side was poor. No cereal, yoghurt or fruit. Ration of a croissant (both good) & one third of a baguette & some prepackaged, metal containerd, 'jam'. Wi-fi intermittent and unreliable, TV not working.

I've stayed at many Relais & Chateau (R&C), three in the past two weeks. This is my first ever…read morecomplaint. It concerns Les Hauts de Loire in Onzain, France. The site is advertised as having air conditioning and a Michelin two star restaurant. Still today their web site claims both. One area on your R&C site does say one star. We booked 5 nights in a suite, about 800€ a night. We get there and, as I have asthma, I need an air conditioner. We could not get it to work. We went to the lobby and were informed that air conditioning is not needed or available and is turned off. Turned off and unavailable, yes, not needed, no. It makes no sense. It costs nothing to leave it available; if no one needs it, they won't turn it on. But if it is needed, it is not available. But it was advertised as available. We were met with a shrug. Obviously it was a cost saving move. Not available--it won't be used. Room value to me was less than half of what was charged. Ridiculous price. And false advertising. I later expressed my concern to Eric, the manager, who stopped by our table and asked how our stay was. Another shrug. It's not available. A heel turn and he was gone. The room air was stifling and there was no air exchange. Windows had no screens against insects and were not opened. We sweated all night. Each night. Management did not care, did not sympathize, did not resolve the issue, and did not compensate or even acknowledge it to be an issue. As for the room, furniture is dated, blue rug throughout tacky. It was not up to R&C standards. As for the two star Michelin restaurant, it's been downgraded to one star and the website stills advertises two. Appointments are incredibly dated. Affinage on the cheese cart was not great, served a couple not yet ripe fromages. Continuing, the wine list shames Michelin. The first three wines I ordered were "out of stock." Two days later, they were still listed as available, yet still out of stock. In an era of computers and photocopiers, it is completely inexcusable that a wine list is not maintained accurately, especially when such a list is a draw to a restaurant. It's a fake wine list. Michelin should check the cellar, not trust the restaurant. The "wide selection of [actually available] excellent wines" is shameful for a Michelin restaurant. My opinion, after eating at multiple two and three star restaurants in just the past two weeks, is that this Les Hauts de Loire restaurant deserves none. The one bright spot of our stay was the bistro. Service was warm and gracious, food good quality. We really enjoyed the cuisine and the staff, felt like family, incredibly gracious. We did not receive any hotel request for a rating, and I'm not surprised. Other R&C hotels often ask after departure for a rating. This one does not. No surprise there. Why ask for a beating?

I have no idea why or how the other reviews are five stars. We stayed here for three nights and…read morewere basically treated like second class citizens the whole time. I've traveled all over the world, and I've ever experienced a staff that is more unaccommodating and rude in my entire life. I'll never go back here, nor would I recommend anyone stay here. It's quite upsetting to be spending so much on your stay and have an arrogant staff kill the entire vibe. The food is great and the place itself is nice, though the blow dryer in my room did not work. The issue is the staff. They don't care about their guests at all and when you ask for something, they consider it an imposition. I asked the hotel concierge if they could make us a reservation at a nearby restaurant, and they told me they couldn't do it (WHY NOT?!) and suggested I email them myself because the restaurant never answers the phone. A simple google search revealed that the restaurant wasn't even open that day. Another night, we had asked to reserve a table at one of two restaurants on site, which the receptionist confirmed 24 hours before the supposed reservation. We arrived at the restaurant where they told us that they did not have room for us and did not have our name on the list. We had to wait an hour and a half to eat something (it was pouring rain and we didn't have a car or know of any other restaurants in the area). The receptionist and the restaurant host went back and forth blaming each other for the fact that they didn't have room for us, and no one made even the smallest effort to rectify their error. This is also after we've been eating at the hotel for the previous two nights and spent over $1,000 just on the food there. You think they'd be a bit more accommodating for hotel guests instead of turning us away in the pouring rain when we had actually made a reservation. It made us so uncomfortable that we were happy to leave the next day after spending thousands of dollars at the hotel. It's really a shame that such a beautiful place employs such ugly people.