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    Chu Benjamin I MD

    5.0 (1 review)

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    4 years ago

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    Tri Valley Primary Care - View from the road

    Tri Valley Primary Care

    2.7(7 reviews)
    1.8 mi

    The front desk staff is inexperienced and untrained. The phone is often on a revolving loop you…read morecan't seem to penetrate and when it is answered you are put on hold indefinitely. Unfortunately, the bigger problem is that the staff, including the so-called office manager, is absolutely clueless and has no idea how to navigate the insurance industry or what it takes to get approvals for necessary testing. They can't seem to follow even the simplest of instructions. When you bring it to their attention, they are rude and nasty.

    A friendly office staff, this practice is growing! The number of new patient phone calls they…read morereceived as I filled out my paperwork in reception was impressive. Even two new patient "walk-ins" while I was there. I attribute some of this to their newest doc, Andrew Rosner. I heard his name mentioned on at least three of the calls as office staff noted his name, practice expertise and that he had just joined a few weeks prior. The office is clean, accommodating and easy to find. More importantly, the staff are very welcoming and speak to you like you are an actual person and not someone there to interrupt their day; that's not always the case at some medical practices. If you're looking for a good doctor, ask for Dr. Rosner. If you want a doctor's office that will make you feel welcome and has its act together, TriValley Primary Care in Lansdale is the place to go. We'll worth the drive.

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    Tri Valley Primary Care - Entrance from the parking lot

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    Entrance from the parking lot

    Chu Benjamin I MD - physicians - Updated May 2026

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