My primary care physician referred me to this medical practice for interventional pain management…read moreand a representative called me promptly to schedule an appointment. Two days ago I got a call from a representative at the practice telling me they were no longer in my insurance provider network. I called my insurance carrier and got information about how to proceed to submit an urgent request for prior authorization and get the practice paid as if it were still in network. I have been trying since then to get someone to give me the common courtesy of a return phone call. Someone from the appointment scheduling department called me back. I waited on hold for some time while she searched for the number of someone who would be able to help. The representative gave me a number and it turned out to be the business office at the practice's corporate headquarters. The person to whom I spoke was unfamiliar with prior authorization. I asked what I should do now and the person to whom I spoke said, "I can't tell you what to do." If this is a representative sample of the practice's professionalism I don't know if I would be comfortable having any sort of procedure done there.

My experience with Southeast Pain and Spine was very negative. See below -…read more 1. I had a double lumbar fusion in 2017. I've been in pain management for four years as I suffer from significant lower back pain and nerve pain in my legs on a daily basis 2. I saw Kevin Costello for first time last week. He said only treatment he could offer me is a Spinal Cord Stimulator surgery and was not receptive to any other treatments. This was disappointing as there are other modalities out there to treat lower back pain that are less costly and less invasive. Also, my insurance will not cover a Spinal Cord Stimulator surgery until other treatment options have been exhausted. 3. In summary, I felt Kevin Costello and his staff dismissed me as I am young (35 years old) and failed to offer fundamental pain management services. I could not have been more insulted and will never recommend this guy or Southeast Pain and Spine to anyone suffering from chronic pain.

I recently had a medical issue and have become dehydrated. FLO provides a healthy alternative. I am…read moreable to boost my immune system, hydrate, and saturate my cells with a direct vitamin infusion. They offer other services too but this is what was best suited for me. It was a professional experience and efficient.

I've been seeing Dr Veronica for years now and im a 64 year old white female and I think alot of…read moremiss Veronica for I think she is a very Good and caring and understanding Dr.

I am a patient of SEP&SC...I have been seeing Dr. Heil the whole time about 4 to 5 yrs now I…read morethink. Maybe longer. I have read all of the previous reviews rating this Pain Center 1 star and cannot really believe this sort of thing happened to all these people. My first visit was probably 1 hour and Dr. Heil and Katrina could not have been better. I have had many treatments with Dr. Heil and he is always kind and compassionate. He sits and thinks and then tells me what he feels might be the reason and what he would like to do to see if he can remove some of the pain. Having Fibromyalgia on to of all the spine issues only makes my pain worse. One thing I don't think a lot of people know is how the politicians and government have started a literal war against pain management. The reason is idiots that want to get high off of street drugs NOT OPIODS or other medications used to control chronic pain. Now the pain docs are caught between the patient and the government. The new laws put into place by the CDC and other agencies actually make chronic pain patients worse. The pain docs will loose their licenses to practice ANY type of medicine if they try to do anything different. Now that Carolinas Medical Center has taken control of Southeast Pain the staff is NOT the same. I don't like it but that is the way. Just found out that now Alliance has taken control of the Medical Center and now all ancillary help like transportation has been REMOVED. This means the nurses have to go to the hospital to bring the pain pts over to the office! How stupid is that??? Guess the new administration is promised a great bonus if they start cutting out the little wages....since that is going to save the hospital so much. Anyway, the whole point I am making is sometimes there is misunderstandings between drs, staff and patients esp when you are in pain. Again, I have never heard or seen anyone be rude to a patient in the long time I have been associated with this clinic. Yes, the front desk people are new and the one time I had a problem I immediately brought it to EVERYONES attention! Maybe because of the fact I am a nurse (but not working) I have no trouble telling a dr what I think. I don't really think a patient will be "kicked out" just because a spouse asks questions... If that were the case I would have been kicked to the curb on my second visit. Dr. Heil, Katrina and the nurses I deal with are super. I get tired of only negative about medical offices. Melissa in the Insurance dept is a great person too and she will help you until any issue is fixed. As far as the person said that their ins approved the facility BUT not Dr. Heil I have to take offense. If the facility is approved then so are the providers. If you don't see the Dr name then why not speak with your ins carrier and ask for explanation? A "facility" cannot provide care. Just saying. I want everyone to know that this IS A GOOD PAIN PRACTICE. If you are having a problem with communication you have to keep trying. We all are in a quagmire right now with the gov intruding TOO MUCH so we have to fight for ourselves. Thanks I am off

Began as a patient of Dr. Heil and received excellent care. When he moved to Texas I was…read moretransferred to Dr. Costello following an ACDF surgery. 4 months after surgery I was in a great deal of pain and suffering from debilitating headaches. I was prescribed several brands of Immitrex that offered little relief and led to a referral with a headache specialist with whom I had a single visit. She reported back to Dr. Costello that I was addicted to Immitrex after which he would no longer see me as a patient. Mayo clinic later determined my surgery never fused, several of my screws had broken, and I had a retropulsed vertbrae fracture impinging on my spinal cord. This was only after my entire left and dominant arm fell completely limp and numb causing me to lose use of it.

Dr V (Vujicic) is by far the most talented PHYSICIAN in NC/SC that Ive seen over the past 6 long…read moreyears. I injured my SI JOINTS and have lived with non-stop relentless stabbing pain since 2013-2019. Life-changing. I recently made an appt with Dr V for medication management of hydrocodone. I'm a new patient so he pulled all of my records since 2013 (including top specialists at Duke!) And he gave me a VERY thorough and rigorous exam. When complete, I was surprised because he said " I think I can help you" Impossible I said.. every Dr I've seen (more than 18 specialists) says it's inoperable and I'll have to live with the constant pain. Today this patient, caring, competent Dr and staff gave me 6 nerve blocks to see if it would reduce the pain. To my disbelief. IT DID!! Thank you so much Dr V for giving me relief today and HOPE FOR THE FUTURE. Maybe he could tell in my first visit I had finally given up all hope. I wish anyone else that's suffering and exhausted from seeing so many 'specialists' telling you there is no hope...please try one more time and get a true answer. I wish that you see my review and contact this highly experienced competent Dr. This team has 100% of my trust and appreciation. Lisa in Ballantyne

This great doctor saved me from my agony. I have degenerative bone disease and a pinched nerve in…read moremy lower back resulting in tremendous pain. Forget walking. I was given an MRI immediately the next day. Found the problem and gave me the first steroid injection in my back. After two appointments I am pain free!!! Cannot thank and recommend him enough! Go see Dr V and let him help you. Ten stars!

I highly recommend Carolina Specialty Care, especially Melissa Bellamy, ARN. She's a ray of…read moresunshine in the medical field and will listen. (Always a plus.) The office is clean and bright, and every worker I've encountered, from the front desk, the lab workers, to the medical assistants, have been friendly and helpful. I have never had any issues getting Rx refilled. They are always busy, but not crowded, thankfully, and if you need to get in between regular checkups, you won't have a problem.

This is the most disorganized, uncaring office I have ever dealt with. I would not recommend them…read moreat all. They can't keep staff and they switch appointments without consulting you and will not return phone calls when you call.

All I have to say is thank you for being an understanding doctor. I'll admit in the beginning I was…read moreterrified to go to this office. It didn't give that doctor office feel it felt like you were a criminal. However years later seeing dr.A, I couldn't be more thankful for a doctor who listens, works to find a solution, and cares for his patients. My issues will never get better they will get worse as I age. I'm almost 40 but still want to live and because of Dr.A, I can do that with tolerable pain. I dread the day I ever have to find someone else. That is my biggest fear. THANK YOU for being awesome I appreciate you!

Dr. Aronoff was a good doctor 5 years ago when I started seeing him he is not any more. He's…read morecondescending, arrogant, set in his ways, and prone to take his anger with life out on his patients. When I seeing him regularly and not just because of his PA couldn't see me he immediately started acting like I was a lier. He told me to tell him what hurt when he touched me. When I started responding he got mad at me and snapped that he only wanted to know if it was unbearably painful not just uncomfortable. I still told him all the places that hurt but when I tried to explain the variances in pain he said he just wanted a yes or no not my feelings. The whole thing was degrading and demoralizing. He got worse as time went on. I could only talk about one aspect of my pain. He would always cut me off. He cut my medication by 2/3rds and refused to give me anything for withdrawal. I was assaulted and asked for a female doctor or a referral to somewhere with a female doctor. He said he had a female doctor. I saw her once and she told me she was only helping out for a few weeks. He completely lied there was no female doctor. I was scheduled back with him. I asked for a referral and he refused to give it to me. Since starting there he's gone through at least three dozen nurses and office staff and close to a dozen PAs. All he cares about is money. His office manager routinely gives out medical advices even though she has no medical training. They will tell you if something doesn't work to call and they'll change it. They never do. The office staff never gives messages to the PAs. It's just an awful toxic environment.

I had an appointment for 2pm. I was the first into the office when they unlocked the door. I…read morewaited and waited and waited. I picked up a pamphlet on knee exercises. I pointed out to the 3 staff there were errors and misinformation. They knew about it but - gave me the corrected one, but weren't bothered that patients had been getting the wrong information. I wondered if they cared about my treatment the same way! Eventually after 2:35 - with no communication as to why I wasn't being looked after, I was fed up waiting and left! The whole place was VERY unprofessional and it just didn't feel right! I'll find a practitioner who offers better service. Gerry Wood

Great experience! The Doctor and the PA were so helpful and I am now out of paiN! I highly…read morerecommend!

Starting with the front desk, Connie is incredible. She always greets you with a smile and is…read morealways willing to help. Sara, well she is a great PT Assistant, knowledgable, patient and caring. Her patients seem to thrive. Then there is Kari. Well she is in a league of her own. She knows how to correct your problem with the right amount of exercise, therapy, toughness and tenderness to get you healed. I wouldn't go any where else.

I recently started going here due to my bum ankles. I'm klutzy and carry way more weight then I…read moreshould which has resulted in incredibly weak ankles. This is one of the only places that is open Saturday's. Yay! I am really pleased with the staff. Both desk staff and therapists are great. I especially like my therapist Leanne. She is just so sweet. I am new to physical therapy, so it was a surprise to me that they book multiple patients at one time. For instance I usually share my appointment with a lady who is going for back rehab. Even with that you get good attention and I am making progress. The only reason I did not give five stars is because of my first appointment. I had a fill in therapist and she really didn't explain how things operated and I felt a bit of a hard sell on coming more than once a week. And I get that is for my benefit, but there was no explanation of what my course of treatment would be and it felt a bit like chiropractors.....come as often as possible so we can bill insurance. Ultimately my copy is too high for me to come twice a week and due to my schedule I struggle to make it once a week.