My experience with Southeast Pain and Spine was very negative. See below -…read more 1. I had a double lumbar fusion in 2017. I've been in pain management for four years as I suffer from significant lower back pain and nerve pain in my legs on a daily basis 2. I saw Kevin Costello for first time last week. He said only treatment he could offer me is a Spinal Cord Stimulator surgery and was not receptive to any other treatments. This was disappointing as there are other modalities out there to treat lower back pain that are less costly and less invasive. Also, my insurance will not cover a Spinal Cord Stimulator surgery until other treatment options have been exhausted. 3. In summary, I felt Kevin Costello and his staff dismissed me as I am young (35 years old) and failed to offer fundamental pain management services. I could not have been more insulted and will never recommend this guy or Southeast Pain and Spine to anyone suffering from chronic pain.

My primary care physician referred me to this medical practice for interventional pain management…read moreand a representative called me promptly to schedule an appointment. Two days ago I got a call from a representative at the practice telling me they were no longer in my insurance provider network. I called my insurance carrier and got information about how to proceed to submit an urgent request for prior authorization and get the practice paid as if it were still in network. I have been trying since then to get someone to give me the common courtesy of a return phone call. Someone from the appointment scheduling department called me back. I waited on hold for some time while she searched for the number of someone who would be able to help. The representative gave me a number and it turned out to be the business office at the practice's corporate headquarters. The person to whom I spoke was unfamiliar with prior authorization. I asked what I should do now and the person to whom I spoke said, "I can't tell you what to do." If this is a representative sample of the practice's professionalism I don't know if I would be comfortable having any sort of procedure done there.

This is a pain clinic and i will be going on Thursday morning to get help for my lower back pain. I…read morethink its sad that they tell u they want get anything for the pain so i will stay sick no my stomach and not be able to eat.

I have been waiting almost a month for follow up from this office. First MRI was scheduled for…read moreUniversity CMC then radiology contacted me and said they only had a mobile unit and was unable to schedule MRI. Radiology contacted me and scheduled it to Pineville. Then had to get a release from my cardiologist for procedure and then the order was changed to a Cat scan without contacting me. After several calls from radiology there still has not been anything done. This is unbelievable. As a patient I deserve better. Pain management as of yesterday said they would take care of this and contact me. Nothing!!!!!

Rip off. 15 minute office visit which included 2 injections into my spine. $15,000.00. Yes 15…read moreThousand dollars. Most patients require multiple injections for chronic back pain. Injections are called MBN. They wouldn't tell me the cost before I was treated. I had already had my second appt. when I finally got the bill. I was shocked. I never went back.

The lady at the front just tells people there's a 2 hour wait and they are not busy at all, she…read moremakes it her job to make as many people leave as possible she is absolutely terrible

When I went to the doctor, they were quick and very efficient but when I tried to get my lab…read moreresults, they did not have them ready. The front desk rep said that it would be 2 to 3 days I called on the third day and was told that the results were in but a nurse had to call me back to tell me information. No one ever called me back and I don't think that I should have to call several times just to get lab results. I have not been feeling well and it derailed my time of treatment if anything is going on because I'm not told if there's any results or if there will be medication given or anything like that. It is upsetting that I am not getting proper care in a timely manner. Someone should be returning calls to patients as results are coming in.

The acupuncturist I want to warn everyone to avoid -- Dr. Cherie Torrence, Acupuncture Of Mallard…read moreCreek, 10400 Mallard Creek Rd. I tried her because her practice is walking distance from my home. Her site said she specializes in chronic pain and seniors, and her listed reviews gave her five stars from five reviewers (though if I had done deeper online research I probably would have found less satisfied reviews). It was $25 for the assessment appointment, which I thought incredibly reasonable. The receptionist wouldn't give a price for a session because she said it varied with the conditions. At the assessment Dr Torrence asked me questions and had me move in various ways. That seemed fine, normal (I've done acupuncture before in Brooklyn, NY). But then she told me she thought I needed to come two to three times a week for three months. While I'm sure frequent treatments would be helpful -- I'm very concerned about price and if I can afford it. She told me it would be $3,000 for the three months of treatment, with half the amount paid upfront. I said that was well beyond what I could afford. Then she said, 'Well, what can you do ?' Now if it was a $100 session in question, and I said I couldn't afford it, and she said, 'what can you do ?' -- I would have taken her as someone who cared and was willing to do sliding scale to accommodate me. But we're talking $3,000 -- and the woman had told me nothing about her qualifications or about the actual treat of what points she thought I needed. I felt like she was trying to shake me down for as much as she could get. I told her -- I don't even know if I'd like your work -- I have liked some acupuncturist more than others. Then she said I could do one session with her to find out --- for $160 ! All I got from her was she was about $$$, and not any caring or information on her qualifications. Avoid this practice !

From the owner: At Acupuncture of Mallard Creek, healing is personal. Our Charlotte clinic blends time-honored…read moreEastern medicine with compassionate, one-on-one care to help you feel seen, supported, and restored. From pain relief to stress reduction, every treatment is tailored to your unique needs— because your wellness journey deserves a practitioner who listens just as deeply as they heal.

I had an appointment for 2pm. I was the first into the office when they unlocked the door. I…read morewaited and waited and waited. I picked up a pamphlet on knee exercises. I pointed out to the 3 staff there were errors and misinformation. They knew about it but - gave me the corrected one, but weren't bothered that patients had been getting the wrong information. I wondered if they cared about my treatment the same way! Eventually after 2:35 - with no communication as to why I wasn't being looked after, I was fed up waiting and left! The whole place was VERY unprofessional and it just didn't feel right! I'll find a practitioner who offers better service. Gerry Wood

Great experience! The Doctor and the PA were so helpful and I am now out of paiN! I highly…read morerecommend!

Saw Dr. Hamm who was just fine. Yes, another 6 weeks of PT was ordered though none of that has…read morehelped the pain in my hips and lower back before, but okay, sure. 6 weeks later no improvement (and in many ways the pain was worse after PT.) So he shuffles me over to Dr. Haines. One aspect of my treatment is that no doctor wishes to view my issues for their complexity. Every doctor decides "It's the left hip!", as the only one with a replacement, and ignores the rest. Marvelous. Same thing here but cool, we try again. Haines is okay, except she seems highly disorganized. She promised to call after she viewed my xrays. She did not. Still haven't heard from her. I insisted that small bore MRIs aren't something I can use(nobody should, they're horrible), large bore or open MRIs only. She promised she would take care of that. She did not. Some scheduler called to set me up with a small bore and I refused, told her I explicitly told the doctor no small bore. The scheduler said she wasn't informed of that. So she transfers me somewhere for an Open MRI that ends up being in Rock Hill SC. Surely there is an Open MRI or large bore inside Charlotte. In fact, a search shows there are 5 or 6. So why, pray tell, am I being forced to drive to SC for an MRI? Not only that but some other scheduler is leaving me messages for an MRA appointment....but the return call number rings four times and hangs up. So how many schedulers did Dr Haines set me up with? What is going on here? None of the schedulers even know who ordered the MRI or the difference between large and small bore MRIs. Yes, I could use The Magical Portal I guess, though even my husband is sick of having to invent new passwords every time he tries to use it since the old ones disappear. At this point, I'd have 7-10 portals to juggle which I refuse to do. If someone wants to pay me to input patient information into some off-sight database where it can be hacked or shared with multitudes, they can do that. I get the feeling that Atrium Health Musculoskeletal Institute Sports Medicine really doesn't want me as a patient. I was hoping for an alternative to The Bone Yard of OrthCarolina but sadly this is not it. Wish we had access to a teaching hospitals and practices like Duke and Bowman-Grey, in Charlotte, rather than these hedge fund managed clinics.

I arrived 10 minutes before my scheduled time. The secretary ignored me until I said "excuse me"…read more She was so engrossed in watching her phone she did not realize I was there. She told me she would check me in at my scheduled time and to take a seat in the waiting area (suggesting the family waiting area). I decided I would wait in the patient waiting area as I was not confident she would remember I was there. Another patient came in and she rudely told her to come back in 5 minutes because she was on her lunch break and would not be checking anyone in until 1 PM. Without a beat she turned back to her phone and continued watching her phone. She was so rude. What a poor representation of this office! I say that because as soon as you get called back your experience changes. Everyone from the CNA who takes your vitals and blood sugar to the nurses and MD in the procedure through post procedure are all AMAZING. Everyone of them are professional yet so personable. They tell you what to expect as you are in the procedure and do a great job with the discharge instructions. The nurse even calls to check on you the next day! Now, that is excellent care and support! Dr Thakur is excellent. I highly recommend him for both in office evaluation and for your procedure. I feel 100% safe with Dr. Thakur's expertise. I would not go anywhere else. Don't let your front office experience alter your opinion of the care you will get when it really matters.

Our first visit, my daughter had such a positive experience. David was so nice and made her feel at…read moreease. He's easy to talk to and clearly explains expectations. Great facility.

From the owner: BenchMark Physical Therapy located in Charlotte is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I was here recently for a bartholian gland cyst, embarrassing case for me but they made me feel…read morecomfortable and cared for. The nurse was very knowledgeable and gave me care options and I was able to get relief from the pain by the next day :) Not to mention the service was so quick and smooth, I was in and out within an hour maybe? 2-3 pm

Caring providers and staff! Excellent service and staff!! Great Lab techs Thanks so much!!read more