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Mount Pleasant, SC

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Chrysler Dodge Jeep Ram

3.0 (2 reviews)
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Essig Motors - Sales,Vance Young and happy new owner of a newTahoe!

Essig Motors

(7 reviews)

I debated between 2 or 3 stars. I think the combined total of working with them is "OK". I have 2…read moreexperiences with Essig, both small. 1. Bought a year old Chevy from a Honda Dealership in Burlington. They swapped the right, left and spare wheels and then realized the TPMS system tracks the position of the sensors. They couldn't fix and decided it would be easier to have me take care of it at a GM dealer under the warranty. I was dumb enough to believe it. Essig reminded me that the warranty does not cover Honda dealership decisions to play round robin with wheels and not keep the TPMS system operating correctly. Fair. They were gracious and used the GM tool to get the sensors responding correctly. It was easy, I know, but they really did not have to help if they wanted to be jerks. 2. A wheel bearing went out on my Ford Explorer. The closest Ford dealer is 20+ miles away. I called Ford and asked if they would allow a deviation from normal due to the distance. They grudgingly agreed. Essig confirmed the bad wheel bearing and say they suspected a 2nd bearing. When they called Ford to confirm they got paid for both bearings, Ford disagreed. I had to take it to a Ford dealer. Essig charged me $85+ for the diagnosis. The Ford dealer determined it was just 1 bearing and replaced it. A total charge of $360 vs $750 from Essig. Here is where I am surmising imprudence. They seem more motivated by money than by customer satisfaction. I suspect Ford would have allowed them to fix the single wheeling bearing, but because their estimate exceeded an outsource amount, Ford canned the operation. Essig's amount was more than 2x the necessary repair! Plus I lost 1/2 day due to the drive and repair time and I may or may not get the $85 diagnosis charge back. About that, Essigs diagnosis charge is $100/hr. Given the human condition to want more money, one can imagine they will generally charge in the $80-100 range. The 2 Ford dealers I have worked with have a fixed fee of $50 and $65. I'd be ok with $100/hr but only if they have a cap of $100. If they haven't figured it out in 1 hour, they should not be in business. In total, I can only given them 3 stars.

I bought a Chevy Tahoe last week. Vance Young is a great salesman, he was very knowledgeable and…read morehelpful!

Chrysler Dodge Jeep Ram - car_dealers - Updated October 2026

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