Analogy: I take my car to an automobile service centre for an oil & filter change. At promise time, my car is ready for pick up. I get there, pay for the service and go. When I get home, I decide to check the oil. To my dismay, I find the oil is still black. I take the car back to the service centre to show them. They tell me to leave it with them for a day so they may change the oil and filter. They also tell me they will contact me when ready. I wait a day but no contact. I give them an extra day then on the 3rd day I get to service centre to pick up my car. With no apology, they check the oil in my presence to show me it has now been changed. Now they request payment for the 2nd oil filter.
Reality: My experience at Christopher's Dry Cleaning. I was told by a friend, Christopher's also performs alterations. I purchased two new trousers that required hemming and waist take-in. I dropped off on a Monday and was told pick up on Friday. I put on the trousers for measurements and did remind the lady no more than 1.5" waist take-in both pairs. I picked up the trousers the following Monday (My fault for being late to pick up). On Wednesday I decide to wear one of the trousers. To my dismay, the trousers were tight on the waist and seat. I checked measurements only to find the waists were each taken in by almost 3". The length was fine. I take them back the same day. With no apology, the lady at Christopher's said it would take 3 days to re-alter. They will contact when ready. 3 days later, I receive no call from Christopher's. I allowed 2 more business days then decided to drop in to pick up. Trousers were ready. I hand the receipt to the lady at the counter. She brings up the trousers and tells me there will be an additional charge for the re-alteration. I couldn't believe what I heard. They wanted to charge me an additional $10.50 on top of the $80 I already paid. It's not the amount I was outraged with but the principle. The counter lady said she could hold on to the trousers and I can take it up with the owner when they are in next day. Life is too short to argue about nickel and diming & THIEVERY. I paid and told her I will NEVER do business with Christopher's Dry Cleaning and will DEFINITELY let the whole world know. read more