At the Woodford Brothers web site I requested help with a sagging porch and they set me up with an…read moreappointment. I received a call before the appointment and heard two things that suggested they weren't the right company for me. First, during the phone call I was encouraged to read the material they'd sent me in the mail describing in detail the specific services they offered. That was a red flag for me because we had not yet established what specific service would be the best solution for my specific need. In fact, during the visit, the Woodford person ended up proposing a contract for a service that did not match the pre-printed material they'd wanted me to read. In other words, the company was initially focused on specific solutions before they had determined the problem. Second, during the call the 5% discount for same-day signing of the contract at the time of the visit was mentioned. That was also a red flag for me because it indicated that they didn't want the kind of customer who evaluates multiple options and then selects the best fit. During the visit, the Woodford person made it clear that he was not familiar with the three or four sentences I had written at the Woodford web site to describe my problem in the first place. That seemed to indicate a basic flaw in the operation of the business. I would be wary of this company.

READ THIS POST BEFORE DOING BUSINESS WITH WOODFORD BROS…read more They were retained to replace my sister's gutters for $10.3K. They wanted a $3.1K deposit which she had to pay in cash because their "credit card reader failed". This amount turned out to be excessive and in violation of NY law. The work was schedule for December of last year. Without notifying her, they rescheduled the installation for March of this year... without her consent. However, my sister who signed the contract became seriously ill... is in the hospital... and would not be available to supervise the work at that later date... a date they rescheduled to do the work without my sister's consent or knowledge. As such, a demand for return of the full deposit was made and refused by Woodford. We will be taking further action. UPDATE While it was inexcusable to have withheld the deposit, Woodford is making a full refund of the remaining deposit and promised to send it certified mail the same day. My thanks to Eric for his prompt response to this matter.

0 stars He changed his name on profile and failed to complete the work. I gave him money for…read moresupplies, then another payment when he started. Then he just kept stringing me along.

Contracted services with 50 percent down payment paid 11/25/24. Services yet to be started. To…read moredate, no communication from HFC or refund. I am open to resolve, call Ron at 413 427-8424

Dwayne came to look at the foundation of our 150 year old barn conversion which has some minimal…read morebut noticeable water intrusion and hydrostatic water pressure. After taking a look at the exterior and interior Dwyane told me that a good gutter system could solve most if not all of the water intrusion and preserve what is already a solid foundation. I'm thankful to have gotten honest feedback and not to have been told I need extensive and expensive foundation work. Dwyane was also responsive, professional and just a all around nice person to deal with. Definitely recommend based on integrity alone!

Mr James and his team has done a great job for us! He was…read moreeasy to get a hold of, and got to work very quickly on our foundation. He even started earlier than planned because the weather allowed On top of all that, his price is very reasonable. He has been a saint and helped with odd jobs that came up while he was working here. I can't say enough about how happy we are with him. We will definitely use him in the future for all our projects.

Wow! What a truly great experience working with this local family company. My husband and I knew…read morethat we needed to redo the insulation and drainage in our basement and researched local companies. We were impressed with what we heard and read about Wilcox Basement Systems so contacted them for an estimate. After a very thorough inspection of our basement and a very detailed explanation of options, we decided to schedule them to redo the insulation in our basement with the basement to beautiful system. We also had a dehumidifier and a new sump pump with drainage added. One thing I loved about them is they showed up when they said they would, on time, and put in full days to make sure the job was getting done in a timely manner. Anne kept me up-to-date by text every single day to let me know what they'd completed and what was next in the queue. All interactions I had with every member of the family who worked at my home was genuine and pleasant. Additionally, even though they ran into an unexpectedly thick basement floor and had to use a special tool for the trench in the basement, they still somehow managed to finish on time.. Another thing I found very impressive is they actually left any space they used cleaner than they found it. My basement floor and the basement windows were immaculate when the job was finished. They used our garage to cut the insulation boards on a day when it was quite rainy and swept out our entire garage; not just any insulation bits that happened to fall on the floor...the entire floor! There's always a certain level of mess when you're having any type of renovation done, especially if you have cement jackhammered, but the amount of cleaning I had to do afterwards was minimal in part due to the fact that they took precautions to try to keep the rest of my house as clean as possible, and contain the mess to only the basement (which they then cleaned as soon as the job was done). I can't recommend this company highly enough! I know we will be enjoying the work they did for many many years to come and I appreciate the quality job they did.

From the owner: Servicing Utica, New Hartford, Whitesboro, New York Mills, Westmoreland, Mohawk, Oneida, Rome,…read moreFrankfort, Dolgeville, Oriskany, Marcy, Paris,, Sauquoit, Canastota, Cazenovia, Brookfield, Kirkville, Clinton, East Syracuse, Minoa, Manlius, Fayetteville, Jamesville, Syracuse, and surrounding towns. Specializing in basement waterproofing; sump pump and drainage installation, crawlspace encapsulation, dehumidification. FREE, no obligation estimates: 315-896-3979.

Wow! Amazing! Incredible! Superior work done by an outstanding team led by Tom…read more My crawl space continued to be damp and I went through 3 sump pumps in 1 year. Couldn't take that anymore and called Tom and asked for a solution. In 2 and 1/2 days my crawl space was transformed into a clean space and today it is dry. Fast forward to this weekend. Tom after he and his team transformed my crawl space to clean space in the fall he came out and checked on everything. If you are in the need for what Southern Tier Basement can do; pick the phone up and call. YOU WILL BE SATISFIED! Fair price - excellent workmanship and pride from that team.

Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Eddie's Masonry provided wonderful service from start to finish! Eddie repaired my chimney--fixing…read moreseveral spalling bricks as well as chipped and cracked mortar--and finished the entire job in just one day. They were extremely honest with their initial estimate, went above and beyond the estimated service at no extra charge, and left absolutely no mess behind. I highly recommend them for their excellent work, integrity, and outstanding customer service.

I was more than pleased with Mr. Murphy's prompt and professional service. My project was…read morecompleted within two days of my acceptance of the very reasonable quote. The repair was expertly performed and the worksite was left tidier than he found it. He was more than willing to expand his service area to include me.