I have been a patient of Dr Rennard for years and years. When he is not available I am able to…read morequickly get in touch with the on call Dr and get the help I need. Although I rarely use the on call, it is phenomenal. These Doctors truly care about their patients and Dr Rennard is genuinely interested in me and my family. HE listens and answers my questions and he has a very very good "bedside" manner. HE has encouraged me in my health in ways no other physician has taken the time to do. I think this practice is a gem in WNC. So thankful for them.

Dr Bailes and ?alisha are wonderful Great personal care and…read moreresponses I felt well cared for in our new to Asheville experience

My doctor of many years retired and I was assigned to a PA who said that my care would be a "team…read moreapproach " now. I went into review my latest bone density with her, which was fine but I was expecting a discussion on new treatment option after I had completed two years of medication prescribed by my original doctor. When this PA called me back, I was told ask my primary care or my OB/GYN for further treatment options. she proceeded to tell my to stop taking a medication that I wasn't taking at all and then talked about my diagnosis which was also wrong. it was so obvious to me that she had not even read my chart before she called! I absolutely do NOT feel confident that my osteoporosis would be treated properly with this approach. Could it be a cutback of Medicare patients??

Dr Ellison smith is a wonderful doctor. He and his staff goes above and beyond. Only thing I…read moredislike is the lady that draws blood. She can be pretty rude.

Currently being treated for GI issues, hopefully about to be taken care of. When she broke her…read moreleg they was so great with her cast and they made sure she was never scared.

""So..." Two…read moreemployees of Olson Huff said that word to me. But I'm getting ahead of myself. My daughter's video chats went fine. She had one right before Thanksgiving. But sometime in mid-December, I realized that they never emailed me a date for a follow up appointment. That, and they did not renew her medication prescription. How does a patient just get forgotten like that? I bet the people that forgot to follow up didn't forget to pay their electric bill or feed their dog. I called up- mid-December- to make my kid's next video appointment. I was told that it may have to be in-person, and to call back the day before it to see if it was video or in-person. I said that I would call a week before. Most people can't get extra time off from a job with less than a day's notice. A video call requires less time than an in-person one. The appointment was booked for very early March. I wanted to say that my kid had been forgotte; could I get an earlier one as restitution? I called back a week before the appointment in order to see if it would be in-person or video. I was told that the woman who dealt with that stuff would call me on Friday or Monday. The woman called me on Thursday to tell me that Olson was not doing video appointments anymore. Her delay did not allow my husband to take time off for my daughter's appointment with such short notice. The appointment was rescheduled for mid-April. That was not my decision. That is what we were given. I was told that my daughter would have to come in to get blood work to monitor her meds' effects on her body. I understand that. She was last checked in 2019. I started to worry about the meds' effects. I called back to see if we could do the blood work locally, as we go to Mission Haywood. I was told that since our primary care doctor did not order it, we could not. Can't our Olson nurse just get that order over to a practice that is affiliated with Mission? They are within the same system... I was not jazzed at that point. Especially because they did not seem to care anymore. A bright spot: I was put on a call list in case anyone else canceled that allowed us to get in earlier. They do honor that. There's more. A few years ago, my daughter attended two or three therapy sessions at Olson. We were told that she could only have those few, as we could not commit to weekly ones due to travel from a rural community. Recently, with the increased use of telemedicine, I had an epiphany about therapy for kids that live in rural areas and need help. Yeah, I think that all medical practices that have therapeutic services should allow access to such care via telemedicine if possible. Heck, there was even an article including an interview with Dr. Rebecca Baum, a doctor employed at Olson Huff, in which she stated, "A bright spot of the pandemic is that behavioral health services have adapted well to telehealth, and we want to continue to rely on this type of treatment for help with coping skills and stress reduction."* I think that pandemic or no pandemic, telemedicine should be embraced and progressed. Some people are rural, some are poor, some are time-strapped. Social standing is relevant to some doctors. Not to mention, we are still experiencing a pandemic. Social distancing is key to halting it, and if you can avoid a public place, then that is good. A doctor looked at my tick bite during a video visit and acccurately diagnosed me. (He said it was not infected and he was right.) So, back to "so". I believe that the "so"s that I got were a signal for me to process transferred info in order to hurry things along. They wanted me to shut up. I have never had two professionals, much less two from the same business, say "so" to me while having a conversation. It is rude. I'm sorry, but these women work for a medical institution. Investigating this phenomena, I discovered that there is or was a Facebook page: "I Hate People Who End Their Sentences with 'So' ". The "so" speaker feels "important, intellectual." Speaking "so" like that makes the so-er less credible, as they are hiding something that is troubling and complicated. That is interesting. One of my so-ers was sorta denying the dangers of a pandemic while working from home. The other was refusing a request. I think that the "so"s were multipurpose. I realized that I use "so" often in my reviews. Anyway, Olson does engage in disease prevention procedures. Some practices do not. So, there you have it. So be it. *AAP News, "Developmental Pediatrician to Take Anxiety Out of Psychopharmacology", Carla Kemp, September 22, 2020

I went there in April for a strained back muscle and had excellent care with no wait. Going again…read moretoday for strained leg muscle. I think my body is trying to tell me to slow down :). And always on a weekend.

Got a PA ( which usually means good care) who had zero compassion/empathy. He did nothing but…read morecomplain about the care I was given earlier in the week. I sliced a dime sized piece of skin off my finger. When he left the room to get a shot prepared, I realized I didn't want him touching me. I walked out after meeting him in the hallway and giving him an evaluation of his care, holding a piece of gauze on my finger, dripping blood down my arm and onto the floor. The very caring receptionist asked me to wait while she got the manager, who got me another provider to help me out. I still refused the shot and they offered me a less invasive treatment. The manager got me some water and graham crackers, good idea as that much panic could case shock. Thus a mixed review.