I wouldn't know where to start. The dentist and her office manager are horrible and rude. Do not go…read moreto this dentist!

I've had nothing but good experiences here. I have a lot of anxiety regarding dental procedures and…read morethey have always been extremely understanding and accommodating.

I just had my first dental appointment here today and they absolutely made my day! My dental…read morehygienist was SO sweet and the cleaning did not hurt at all! She explained everything she was doing and took her time. She didn't find any cavities or suggest anything I didn't need (unlike the last place I went). The doctor was also amazing and told me I have beautiful teeth- which I have always been self conscious about- so I was literally on the verge of tears. I am definitely bringing my baby here when he's old enough and would recommend this place to any friends or family.

Rip off. Come to this place to have my teeth cleaned, instead they want an X-ray then tell me they…read morecannot clean my teeth this round, charged me 350$ for the x ray which I didn't even need, then goes on to tell me they want 1400$ to just "clean" my teeth. Will not return here again.

I questioned whether a molar needed extraction because another dentist had previously recommended…read moreextraction. I was told it only needed a crown. Shortly after the crown, I developed severe pain, was referred for endodontic evaluation, and the tooth was ultimately extracted by another dentist. When I raised concerns and requested review/reimbursement, I received a certified dismissal letter and later a short denial stating the treatment was appropriate. I have transferred care.

I went there...after the hygienist did the x-rays and exam I told the dentist my concerns. I had…read morepain and burning in my gums. She said no I didn't. She said it was all in my head. She said she looked at my x-ray and I had no abscess so I had no pain. She never even looked in my mouth. I have a cat scan from Laughlin ordered by Dr. Roberts that states "Mild lucency is seen adjacent to the tooth roots of the posterior left and right mandibular molars. Recommend dental evaluation for evidence of infection." I wouldn't take my dog there.

New to Greeneville and needed a dentist. Could not have found a better dental practice than TDC at…read morethe Church St. location. Dr. Penland and her staff are simply amazing. First-rate care with an engaging chair-side manner....which is important to me considering my irrational fear of dentistry in general. Seamless communication and insurance/billing. Highly recommended.

This place was absolutely wonderful! Friendly staff and lovely dentist…read more I went in for a sore tooth and they found it needed less than an overhaul. T hey don't try to "upsell" or do more than is necessary. They have a type of insurance (Smile Club)for those of us with no dental insurance. They radiate trust.

Moving to a new area can prove to be intimidating when selecting a new dentist. Especially when…read morethere's a problem needing immediate attention. Looking for a 3rd opinion on treatment solutions for a loose front crown, we found the person answering the phone for to be professional & personable, yet kind and sympathetic to our situation. The recommended treatment plan with Dr Chad Johnson ended up being a fraction of the cost (and time) of the other 2 opinions we'd gotten. I am very pleased with his work. The hygienist are thorough, gentle, professional and kind. We feel blessed to have found our dentist in the Tri-Cities and recommend Dr Chad Johnson and his team to anyone looking for a dentist they can trust.

I am a 61 year old with health issues. I was dismissed from the business do to cancellations the…read moreday of, this was held against me and they terminated services without a warning.

I do not care for their policies. Finding a good dentist is like finding a good automatic, some are…read morein it for the money not the service. I've never been to a dentist that forces additional expenses treatment beyond a standard cleaning. I understand recommending and offering, but forcing patients to pay for hundreds of dollars of services they do not want is unethical. My first appointment I just believed them that I really needed it and paid (I often put off stuff for myself), but my entire family just so happens to also need all this expensive additional service and no option to choose a standard cleaning. I will take my business to a more ethical practice. I've spoken to other practices in town who agree this isn't right.

I wanted to take time to leave a review This place is amazing I have always been scared of going to…read morethe dentist once I started going here I feel at ease the whole staff is friendly, wonderful, make you feel like your part of the family. So going to the dentist no longer is a scary thing Thank you so much for your kind gentle caring that you provide to the patients!!

First visit for a cleaning. Never again. Was advised that dentist was authorized provider (asked…read moretwice) and he was not. Initial visits were $500 each. Loaded us with additional xrays and did not explain that it was all running up the tab. Cleaning was good, no problem with dentist, just the total bills and misinformation on authorized provider which led to excessive out of pocket. Note: office manager did adjust bills for the dentist portion. For two people we are still out $700.

My dentist retired and I was looking for a dentist my husband goes to Ridgeview and he told me how…read morepleased he was there. I called and was given an appointment with Gracie. Gracie is my hygienist and when I had my teeth cleaned the first time by her, I was amazed, she took her time, gave me a very thorough cleaning unlike I had ever had. She then checked ever tooth and my gums for any receding which was a first for me! She answers questions and is very knowledgeabl. There is a huge tv-monitor hanging from the ceiling and there is always something interesting showing and it is very relaxing. Dr. Trey Lunsford is my dentist and he is so nice, explains everything and answers any questions that you have and takes his time with you. The ladies at the front desk are very nice and always ready to help and if you need anything and they have to return your call, they are very prompt in doing so. I can't say enough good things about this dentistry , in my opinion, they are the best. Patricia Gerard

Update: Lakeway Dental is permanently closing, effective mid-January 2026. I was told the dentist…read moremay reopen in another location in the future, but it appears that isn't guaranteed and may be a long time. Customers are being advised to find a new dentist.