We love Chrissy! She is always kind and professional when dealing with us. I have two fur babies, a Pyr/Golden mix and a Gordon Setter/Collie mix. The Gordon hates to get her nails done, even nips the Vet, but allows Chrissy do it with ease! In fact, the vet was preparing us for having to put her under anesthesia to cut her nails back. Thank god for Chrissy and her way with my dog; we avoided unnecessary surgery. Our girls always come home looking and smelling AMAZING! We have always had excellent service from Chrissy and her staff. Are they overwhelmed at drop off at 8am, of course, who wouldn't be, especially when a handful of dogs, who have never met eachother, get barking all at once. The staff treats my babies like their own. We had previously used K-9 Klippin and suddenly my dogs would become distressed when we would arrive there. They had to be dragged in, and we're obviously terrified. I don't know what they did to my girls over there (but I suspect it had something to do with their nails and why no one but Chrissy can cut them anymore)...but when we pull in to Chrissy's, my girls drag ME in! I should also mention, that I often drop my girls off in bad shape; matted from lots of lake swimming and sometimes flea ridden (thanks to our kitties and the 'friends' they bring home) etc. Yet Chrissy takes it all in stride. My Gordon is a very mouthy/yapper and can drive anyone to drink with her high pitched barking. Chrissy may have to correct my dogs from time to time, and that's understandable, in fact, it's imperative! When dogs are introduced to a new environment, they need to know that Chrissy is the pack leader and how to behave in her 'den'. My sister-in-law is an amazing dog trainer and has always taught us this. Top notch doggy salon, caring and honest staff...I would give ten stars if I could! read more