Josie helped us and she was great! Very thorough, very knowledgeable and helpful. Easy to change…read moreall of our insurance over to State Farm.

I have been a customer with Kim Duke for over 20 years and during that time, they have always been…read morewonderful with service for my insurance needs. Recently, Josie helped me with making sure I was taken special care of during an especially difficult time. I cannot say enough about the personal service you will receive when using Kim Duke and her agents as your insurance agent. Thank you Josie and Kim and your team for being there for me!

This agency (Josh Fuselier State Farm) made a serious mistake with my auto coverage. I specifically…read morerequested that they cancel coverage on my old 2009 Lexus, but they mistakenly dropped coverage on both my old and new car. Instead of admitting the error and correcting it, they've been trying to charge me over $1,800 for the seven months I was unknowingly uninsured. During this time I never received a bill via email, mail, or phone. Nothing. I attached a screenshot where they confirmed canceling my old Lexus policy, but nothing about my new car, which was supposed to remain covered. When I reached out directly to Josh Fuselier, he wasn't able to help. I eventually went to a local State Farm office here in Austin (Casey Clark's office), and they confirmed this situation was not handled properly. They are working to correct the issue, but it has now been nearly two months since I first raised this. I don't leave reviews lightly, but the way this was handled has been unacceptable. Customers deserve honesty, accountability, and quick resolution when mistakes are made, rather than gas lighting them.

I have had my insurance with Josh Fuselier for several years. The office staff is the best!!! Last…read moreweek my car began to smoke & run hot in a drive-thru line. This was a very stressful situation. I called to verify that I did indeed have roadside assistance. Ashlyn answered the phone, verified that I did, called them for me & within 5 minutes I received a text to begin the process of getting my car towed. She was the biggest help to me & her attitude was so wonderful!! I am so grateful to have an agency that truly cares about me as a person & doesn't treat me just like another customer. Thank you Ashlyn, you are amazing!!!

absolutely the worst company by far. They dropped my homeowners insurance because I made a claim…read more They don't want to do what they are designed to do. Pathetic excuse for company.

If you'd like to be treated like an insignificant piece of garbage and have to call multiple times…read moreto fix something as simple as your mailing address (and Jesus help you if you call to cancel your policy), look no farther than Pam Accardo - State Farm Insurance Agent. Patsy and Amanda are the rudest people I've ever encountered and don't know how to speak to customers. The ONLY help I was able to get in a courteous manner was from Laurie. This is the 2nd time I've left State Farm, so lesson learned. The attitudes are astounding! When your customer isn't happy, you don't get to be self-righteous. When you charge higher premiums than every other agency because you're providing so-called premium customer service, you better deliver that service with a Coke and a smile. I truly do not know how they are still in business. It's unbelievable!

Very Professional. Great Job! Tori helped me by comparing my current policies & coverages. We…read moretook advantage of "bundling" and she helped to reduce my costs, Effortless! I really appreciate their help. Thanks.

Paulen has been my agent for more than 5 years. We chose her office after our agent passed away…read more Her team, Amelia & Sonjia are always so quick to answer any small questions or concerns I may have even via email since I work in an office where we have limited phone time. Amelia recently SAVED us money by alerting me that we were fixing to lose a discount that we were entitled to. I love their location and the feeling they are truly sincere with any of questions. Thanks Paulen, Amelia, Sonjia, and the other team members for always being there for us!

Love this place. Best rates in town. Been here for years. They are easy to work with. I have my…read morehome insurance through them as well...Bundle Discount!

They are very friendly and professional they are very nice people and they help you out if you…read moredon't understand what they are talking about