This bank is terrible…read more The only person who is decent is Tiffany. I came to this bank several times to handle an estate, some investment accounts, and some trust accounts. I had several issues over and over with them. Things that should have taken one visit, took 2-3 to accomplish. Their knowledge on their own accounts is minimal. They ended moving one of the main members and bringing in another person, because of the incompetence. He had potential, but in the end, the paperwork was wrong again. I don't live locally... I live overseas part of the year. Because of their incompetence, they told me that I had to buy an additional plane ticket and come back to do more paperwork. Of course I was unable to drop everything and pay $1000 to run back over and fill out paperwork that was the banks error. So instead, they just closed the trust accounts and sent a check. I love how everyone just apologizes, but none of them are laying my plane ticket to return to open new accounts. I would never deal with Chase again. Due to incompetence, I closed every Chase account I had... including a credit card I had since 2007. Please someone tell me a bank in the area with good, reliable, customer service?!?

As far as their ATM goes, I can say they have a pretty convenient set up. Even if you're not a…read moreChase customer, it runs smoothly.

Came in on a Saturday and was out in 30 minutes. Both the ladies running the show where absolutely…read moreFANTASTIC!! Very kind, gf attentive, and knowledgable. Definitely recommend and will use again if needed!! The Ruston La Branch on Farmerville Highway is definitely five star worthy!!!

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