Lady that answers the phone is rude and has a smart mouth. I canceled my insurance over a year ago,…read moreand on the 4th they randomly STOLE $45 out of my account, hoping I wouldn't notice! I called multiple times for an answer, and they finally said they'll send a check out on the 16th, which is unacceptable! You STEAL my money and then make me wait for it?! My attorney will be looking into it thoroughly!

From the owner: Specializing in: - Homeowners Insurance…read more- Life Insurance - Health Insurance - Annuities & Retirement Insurance Plans - Auto Insurance - Insurance - Long Term Care Insurance - Property & Casualty Insurance

The reason I am leaving a review has nothing to do with insurance. It has to do with human…read morecompassion. While traveling cross country (FL to AZ) with my dog -- and taking back roads to avoid DFW in TX I got lost. This was not a mistake or coincidence...it was divine intervention that brought me to the Blake Wheelis State Farm office. Things could have ended very differently. It was very hot and I was truly distraught. Employees Allison, Brittany and Cole spent probably close to an hour calming me down and printing directions for me to find I-40 without going through DFW. These employees offered me water, allowed my dog to come inside where it was cool and provided tissues to wipe my tears. Additionally, they printed out numerous pages of directions for me. That was only the beginning. Allison got my phone number and called or texted me every day to make sure I was okay until I reached Arizona. Once I got to I-40 west I was home free as it took me directly to my destination in AZ. The employees at Wheelis Insurance went above and beyond and provided true southern hospitality and a caring attitude. If not for them, I am not sure what would have happened. Such humanity is not common these days. They are to be commended highly. Thank you, Allison, Cole and Brittany from me and Bubba (my dog). Hopefully we will meet again someday under different circumstances.

As usual; great customer support, great rates, & very friendly people. I would definitely recommend…read moreBlake Wheelis' agency for auto, home, boat, & life.

This agency (Josh Fuselier State Farm) made a serious mistake with my auto coverage. I specifically…read morerequested that they cancel coverage on my old 2009 Lexus, but they mistakenly dropped coverage on both my old and new car. Instead of admitting the error and correcting it, they've been trying to charge me over $1,800 for the seven months I was unknowingly uninsured. During this time I never received a bill via email, mail, or phone. Nothing. I attached a screenshot where they confirmed canceling my old Lexus policy, but nothing about my new car, which was supposed to remain covered. When I reached out directly to Josh Fuselier, he wasn't able to help. I eventually went to a local State Farm office here in Austin (Casey Clark's office), and they confirmed this situation was not handled properly. They are working to correct the issue, but it has now been nearly two months since I first raised this. I don't leave reviews lightly, but the way this was handled has been unacceptable. Customers deserve honesty, accountability, and quick resolution when mistakes are made, rather than gas lighting them.

I have had my insurance with Josh Fuselier for several years. The office staff is the best!!! Last…read moreweek my car began to smoke & run hot in a drive-thru line. This was a very stressful situation. I called to verify that I did indeed have roadside assistance. Ashlyn answered the phone, verified that I did, called them for me & within 5 minutes I received a text to begin the process of getting my car towed. She was the biggest help to me & her attitude was so wonderful!! I am so grateful to have an agency that truly cares about me as a person & doesn't treat me just like another customer. Thank you Ashlyn, you are amazing!!!

I have been completely satisfied with our service with the Kirksey Agency. Jennifer Cockerham is…read morethe sweet and the hardest worker I have ever had work for us. She is always doing anything possible to help me in anyway. She goes out of her way to make sure we are completely satisfied.

From the owner: The Kirksey Agency admires integrity, hard work and commitment to customer service and incorporates…read morethese values into everything that is said and done. The agency wants employees who share these values and standards because they will be happier here than with an organization run by people with different values. The Kirksey Agency's attitude is one that places client's needs first! This not only requires an energetic commitment to service but a respect of others as well. The pursuit of excellent customer service is what sets the agency apart in the industry. Each employee takes pride in maintaining the reputation of providing quality service since 1980.

Josie helped us and she was great! Very thorough, very knowledgeable and helpful. Easy to change…read moreall of our insurance over to State Farm.

I have been a customer with Kim Duke for over 20 years and during that time, they have always been…read morewonderful with service for my insurance needs. Recently, Josie helped me with making sure I was taken special care of during an especially difficult time. I cannot say enough about the personal service you will receive when using Kim Duke and her agents as your insurance agent. Thank you Josie and Kim and your team for being there for me!