Run. Don't walk. Run. I had to cancel my surgery because Carroll's admin staff are too…read moreincompetent and rude to handle the basic functional aspects of running an office, and I don't have time to deal with repeated calls that I cannot return due to problems with the office phone system and receptionists who hang up on you. All this just to try to resolve mistakes made by staff! Carroll's staff did not process my referral and were too disorganized to return calls about the problem. I thought in advance to make a special trip to my student health services to get the referral (this took over an hour). I thought to call in advance of my appointment with Carroll to ask if I could e-mail the referral, but I was told that the office has a policy against receiving e-mails from patients. I brought the referral with me to the first appointment, but I was told by the front desk staff that the referral wasn't necessary and that they didn't need a copy. They scheduled my surgery without the referral, and then (as I expected) heard from my insurance during pre-certification that a referral would be needed. Fast forward to last week when I started getting repeat messages--not just one, two or three, but FOUR messages about the referral. With each message I tried to return the call to see how I could e-mail or fax over the referral, which I had in my wallet knowing this problem would arise. Karen in pre-cert takes never ending lunch breaks at odd times like 3 pm in the afternoon and can't receive messages because her VM is full. But even if she were at her desk, I couldn't return her call because the phone system isn't working and I get repeatedly transferred to the wrong people. It took 30 min of bad transfers and lengthy holds just to reach a the voice mail, which was full. Then I got a message about the insurance problem and need for a referral from Katie in the doctor's office. But when I called back, the receptionist hung up on me when I insisted on speaking to Katie, not the receptionist. The receptionist really thought she could help, but she was one of the staff who refused the referral in the first place, and she didn't understand the problem when I tried to explain it. I tried to call back later, but the next receptionist insisted on my birthday and other personal details before she would transfer me to Katie, and as I was in an Uber, I couldn't give out personal info. I asked to cancel my surgery and receptionist #2 hung up on me. I sent several emails to the address on their website to cancel, but each e-mail bounced back as undeliverable. Now the site is entirely down. Sketchy. Who in their right mind would let this man cut them open? Months after canceling, I am still getting calls from the River North Surgery Center about my upcoming surgery. Creepy that they can schedule you for surgery at an outpatient facility without your permission and despite your repeated attempts to cancel surgery and decline care. When I told Dorothy at River North that I had cancelled, she said there was no record of the cancellation. I asked Dorothy for a written e-mail indicating that I was still scheduled for surgery despite the cancellation. She declined. I said that I was entitled to written information about any surgery that involved my body, billing, and name. She hung up on me. I have spent hours of my precious time and data during international travel calling staff only to be put on hold, disconnected, and hung up on. I have spent at least an hour on the phone with my insurance as well. This is all in an attempt to remove a small piece of lead from my hand that has been there for years. I can have the lead removed for free at student services but thought I would find a specialist to minimize scaring given that my insurance covers the procedure with a referral. I haven't even been able to verify the cost of surgery because staff can't handle the necessary other basics. I am also being over charged for the visit because staff didn't submit the referral with the claim to insurance. They are also trying to bill me for the co-pay, which I payed on site during the first visit.

I am writing this review based on MY experience with Dr. Carroll in regards to my boyfriend's…read morebroken wrist. Dr. Carroll is very sweet, very approachable and very knowledgeable. After a few different casts, by boyfriend was recommended for wrist surgery because the bone was broken straight through and healing improperly. Dr. Carroll performed the surgery himself and prior to the surgery came in with a skeleton of a hand and allowed us to see the screw being put in, touch it, ask questions, see a demonstration of how it wil be done etc. Afterwards, Dr. Carroll came out to the waiting room and explained to me how it went and what he had to do and allowed me to ask any questions. I particularly liked that he didn't treat me like a kid and didn't undermine my (unmarried) relationship with my boyfriend. He was very articulate and very serious but was still personable. He waited until long after the surgery (once my boyfriend was fully out of anesthesia) to speak to my boyfriend and field any questions he had. While the road to recovery is still ongoing, I am very pleased with the level of care received with Dr. Carroll.

On time, in my experience, very friendly, knowledgeable, actually looks at your face while talking…read moreand pays attention! Saw for "frozen shoulder" and :fingers crossed: have seen improvement; no meds, no surgery...Will go again for next arm/shoulder injury because there will be one eventually.

Hopefully you'll never need an orthopedic surgeon, but if you ever do, check out Dr. Giannoulias!…read more He is one of the best! I have been seeing Dr. G for a few years for reoccurring knee issues. I was sad in 2012 when I had to switch him out because I had to be seen quickly and I didn't want to fit him in. His back up doc was a great replacement but Dr. G has the best bedside manner and has been painfully truthfully with my diagnosis and how I can get better. Now I insist to only see him. He'll fit me in therefore I should be able to fit him into my schedule as well. I've seen him a few times already in 2013 and honestly feel so much better knowing that I'm getting the best possible care. He's honest and kind and speaks to me as if we're on the same level, as if! He's the best. If you need anyone to care for your ortho needs, Dr. G is the way to go.

Knee replacement. Dr. Burt did an Amazing job. I would give…read morehim more than 5 stars if I could. He is so professional and treats you as his top priority. Dr. Burt is up on all the latest technology. He explained everything in detail and answered all my questions. If you need a replacement I would Highly Recommend Dr. Burt. His office staff is wonderful as well.

Dr Burt has taken incredible care of me. He has worked on both of my knees, which feel and work as…read moreif they are brand new. He is very responsive to any issues or concerns I had both before and after the surgery. He has worked on 4 close friends / coworkers of mine as well and they are all very pleased with him. I would definitely recommend him to anyone looking to have knee or shoulder surgery.

There are not a lot of doctors out there that are truly compassionate about there patients let…read morealone there job!!!DR T.WRIGHT is the best DOCTOR!!!!!!on the west side !!!!!!I have been an RN for over 10years and have see it and heard it all about how egotistical DOCTORS can be .!go to his office for checkup !!he is absolutely thorough ,very kind,gentle ,and explains everything to his patients to make them feel comfortable and he also makes sure his patient 's are knowledgeable about there meds and the importance of follow-ups!!!!He runs his office like a well oiled machine .!!he saved my life when COVID first hit !!Came to my home when no one could get near me and made me feel less scared and helped my symptoms improve!!Dr Wright is an angel !

Ive been seeing Doctor Wright for 3 years..I have a lot of respect for this dr. Hes helpful, he…read morelistens, and hell definitely do what he can for you on your visits to his office..and best of all no appointment required.

Be careful. This was one of the worst experiences I have ever had at a doctors office. If you…read morechoose to go here bring someone who can be your advocate. Do not go alone. Dr. Frank was condescending and irritable from the moment he walked in. He spent less than 10 minutes with me. He did not listen or explain anything. The appointment was extremely rushed. He refused to offer me an opinion. I practically had to beg for him to slow down to hear anything I said. When I became tearful because he was so dismissive he closed the door on me as a was speaking. I don't want anyone else who is in need of help to experience the total disregard that I did today. Please do not subject your loved ones to this. Most of the reviews say that he listened well but my experience was the exact opposite. I cannot imagine the person I saw today as a caring doctor. Please reconsider if you are thinking about seeing him.

Dr. Frank referred me to a physical therapist, Jeannie Howe--she works out of Elmhurst Medical…read moreCenter and also out of her home. This woman is a godsend! I am amazed by her treatment, which has done SO much to help with my pain. She has set up a plan to keep me strong and as back-pain-free as I can get for life. There are no words for how much I appreciate her, and appreciate Dr. Frank for referring me to her! I am so very pleased with the treatment he has made available to me. I recommend him to anyone suffering from back pain for years.

I have been in pain for many years and have been examined by many doctors. Dr. Butler was the only…read moreone that took the time to listen to me, actually spending 40 minutes talking to me and showing me what was wrong on my MRI. He was the only doctor that believed me. I had surgery and now I am back to normal being a normal person. my pain is gone. Thank you Dr. Butler I will definitely recommended you to my friends.

I was sent from California to Chicago to See Dr. Jesse P. Butler for an I.M.E. for an…read moreoccupational injury by my claims adjuster. Dr. Butler was supposed to assess my medical records/MRIs etc... and physical conditions objectively and in an unbiased fashion. He said he didn't see anything of interest on my MRIs and I told him about the pain in my neck/back and numb/tingling sensation in my left arm and asked how his opinion could differ so greatly from my doctors. He stated that "Doctors dealing in W/C cases in California only get paid about 13 cents on the dollar." Implying that they have to operate in a turnstile manner. He also stated that "many of them are older and at the end of their career." I'm not sure if he had a genuine prejudice against California/older Physicians, has an over-inflated ego, or if he was in some way influenced by the insurance company that pays him to do these exams. Either way, I feel it was unethical for him to make these statements. I would recommend caution when dealing with Dr. Butler and if yo have a choice, find a different doctor.

So overrated. I felt like a piece of meat when I was in his office…read more I came in complaining about a strained hamstring, and I was pushed and prodded, without much explanation. He then wrote me a physical therapy prescription for something completely unrelated to my hamstring, and then when I mentioned my hamstring, he wrote me an anti-inflammatory. I guess that will help mask the pain, but didn't help with the reason I went to him in the first place.

Dr. Natarajan is probably the best doctor I've ever been to - probably one of the smartest and also…read morepossessing the best bedside manner. I saw him for a serious break and ruptured tendon in 2007, for a couple of minor aches since then and after I was assaulted last year. I have always received a very thorough examination and both doctor and PA Wes (who also rocks) have had appropriate demeanor for the issue at hand. I cannot say enough positive things about this doctor. I would highly recommend Dr. Natarajan to anyone if they want thorough care and they want to get to the root of their issue. note - I would discount ANY review indicating he should lose his license! Especially without providing any information about the experience whatsoever. Some people will be unhappy with the experience no matter what.

After being told by another doctor that waiting for a knee replacement was my only option at 31…read moreyears old, I went to see Dr. Cole and his team. After meeting with him and reviewing my scans and information, he said I was a candidate for an osteochondral allograft and meniscal allograft transplant. He took into consideration my questions and thoughts and gave me options rather than just telling me what to do. His and his team's knowledge and care for patients definitely show in his practice. Throughout the appointments, surgery, and follow ups I always felt I had the support and knowledge I needed for my treatment to be successful and it has been! Dr. Cole and his team have given me my active lifestyle back and I am grateful for that!

Dr Cole is the best orthopedic surgeon ever. He repaired my meniscus tear back in 2022 and in just…read morea few months I was able to regain full mobility of my knee. I've been snowboarding and skating as much as I used to like if I never had a knee surgery. But the most important thing is that he's the most knowledgeable Orthopedist I've ever met in my life. I had a problem with my knee locking since I was kid and I went through so many Orthopedist. Not a single doctor was able to tell what was going on and after chatting with Dr. Cole for just a few minutes he gave me that diagnosis that changed my life. Now I know exactly what happened all those times I was clueless and now I can be prepared to protect my knee from certain movements and understand why it hurts sometimes. I am so happy that I choose Dr. Cole for my surgery and as my orthopedic doctor. My surgery went so perfect. I recommend a call for anyone with a knee problem. Another reason why I am so happy I chose him is his Bedside manners. The first time I met him he listened to me very carefully and he reassured me that he was going to help me and cure me. An indeed he did. Dr Cole is was blessing for me, and at all times I felt so comfortable and taken care of by him. He's the absolute best. Also his entire team of Orthopedists and assistants and nurses were amazing. They responded to my thousands of questions very respect respectfully and clearly. They were always there to help me with anything I needed. Answering mails day and night. Give me useful information and checking on me after the surgery. Thank you, Dr. Cole and team for being the best orthopedic surgeon I ever had.