I never write reviews because I don't like to damage people's businesses, and it's not my intention in this case either, but after reading the other 1 star reviews I could relate to the pain of that people and finally decided to do it... A summary of my experience: * Mistakes: A year after filing with Choice Tax, we found a considerable discrepancy in my favor from the reports that they prepared, that my new accountant could fortunately amend (It took me 1+ years to get a refund). I initially thought it was due to the complexity of my case, but some mistakes were part of the standard process and could have been perfectly avoided. * Bad customer service: No customer friendly. She sounds arrogant and not very tolerant with questions from someone not well versed in US tax stuff (as I was). Now, If she makes one mistake she'll probably blame you. She also charged me an extra hour for something that I thought was just part of my standard return (I had already payed $720, so I ended up paying more than 1K). Not big deal, but I wasn't expecting that and would have preferred to know upfront. * International assets: I didn't find her knowledgeable enough on things like stocks and/or foreign assets (especially if you have a cross-border or cross-state situation). Most of the time I was on my own on figuring things out or asking questions to my company's HR department, and potentially making mistakes because of lack of guidance. If she had worked on a single case of a person perceiving salary in part in stock and relocating internationally or across states, I wouldn't have to do that or incurred in over-reporting. I thought that my case was quite complex or unique, but after working with other professionals I found out that it wasn't uncommon at all (especially in NYC which is a common relocation destination for employees of big corporations). I see a lot of 5 star reviews, so, as another reviewer said: maybe she's good for US returns but not so much for international and complicated company returns, like mine. I give the benefit of the doubt, but that doesn't take away how bad my experience was. read more

I've already reviewed the horrible experience I had with Abby. It gets better though. She was so injured by my negative review, that she refuses to provide copies of my returns. To be clear, she did provide me a downloadable document last month, but I did not have access to a printer. She locked me out of her system and refuses to provide copies for 3 returns she finished last month. I just want to be done with this office and would be if they sent me my 3 returns, but instead they have chosen to be spiteful. I have literally paid them $2500 and am walking away with 2 returns. I explained that I don't want to take this further and just want my returns that I paid for, but her office wrote: Your request has been reviewed.  Since all the paperwork (returns, etc.) and status have already been provided to you, and as you have been terminated as a client, your request is denied. Not having a printer does not mean you did not receive the tax returns.  Apparently you lost or deleted them in error, especially since you confirmed receipt of them and advised Abby that you were reviewing them. As your case has been closed with this office, there is no further obligation to be involved in your case. Your subsequent tax person(s) will be responsible for assisting you. Regards, Accounting Department - Attn: Ardis Gillan CHOICE TAX SOLUTIONS INC. Licensed to Practice before the IRS140 Broadway                  |  200 Broadhollow Road, Suite 207New York, NY  10005      | Melville, NY  11747Tel.  347.598.0111 | Fax  347.438.3113Visit our website:  www.choice-tax.com read more

Are you bad at math? Does reading tax code make your brain hurt? Does TurboTax claim you owe more money to the federal government than you've ever even had in your bank account?* Call Abby. She may make blonde jokes about herself, she may talk a mile-a-minute, but this born and bred Brooklyn sweetheart is SHARP, and she knows her shit when it comes to taxes. The minute you walk into her office, you know she's on your side immediately. She'll give you great advice and keep your best interests in mind as she relieves you of all your tax-related headaches for a nominal fee. 100% worth it. _____________ *Admittedly, this isn't saying much for me. read more

It's almost TAX time of year and I look forward to meeting my Tax consultant Abby Eisenkraft who I first met when another account messed up my taxes and the IRS came asking me for money I did not really owe. The previous accountant wanted me to pay the 20K I didn't even have and refused to acknowledge that he incorrectly submitted my taxes related to share sales. Phew! -that was tough. I have been using Abby for over 15 years since and although the process is extremely time consuming on my end giving every little detail, it helps me sleep well at night that everything is done ABSOLUTELY perfectly. I later recommended Abby to my friend who needed to fix a complex international tax issue -again another example of correcting what someone else messed up. If you want no issues arising in the future, and do it right from the begining - work with Abby from Choice Tax Solutions. read more

Bottom line is that Abby has her stuff together, works fast, is accommodating to your schedule and charges very reasonable fees for the services she provides. I don't have the most complex tax situation in the world, but I don't have the easiest either: Income from multiple states, stock options, business gains/loss, tax extensions, etc. She handled all of this smoothly and completed everything under the gun as we were rushing to meet the October extension deadlines and I hand't yet received some paperwork from an old employer. Also, I should note that she works very well "virtually" and can accommodate your questions//requests easily via phone or email. She posts all documentation and returns securely online so you have access to everything regardless of where you are. For a busy guy, like, me, who travels 150+ days a year, this is priceless. read more

I came to Abby with a semi-complicated case (and a lot of anxiety) because of my corporation. She broke down exactly what we needed to do and took care of it as painless as possible. I am impressed with her promptness, directness and competence. I've already highly recommended her to many of my friends. read more

I first began working with Abby at Choice in 2015. She amended my return and I got back a ton of money I wouldn't have otherwise. I've used her services every year since. What sets Abby apart is really two things: first is her promptness in responding to emails and requests. The second is her competence. She really is the best accountant I've ever used and I highly recommend Choice. read more

I've made two mistakes when moving to the US; buying an underpowered AC unit and using Abby Eisenkraft as my (professional) accountant. Rude, abrasive, and also to be honest not entirely on planet earth I've had everything from accusations that I insinuated she should commit tax evasion for me (really?) to her informing me the day before a final deadline that a form needed to be filed or I'd get a $2500 US fine (a 'tag, you're it' approach. Whenever it was her fault in correspondence, well actually, it was mine apparently. Rather than solving problems together, she'd get flustered and accusative. When my UK accountant had no idea about some of the US accounting terms she was using rather than explaining them, she just moved onto the next point with a 'his problem... not mine...' attitude in correspondence. Seeing a mix of one star and five star reviews for choice taxes it makes me think; either she treats some people differently, or she's good for US returns but beyond awful for international and complicated company returns (mine being a case in point). The big question is; do you really want to leave your tax returns up to the whims of which side of the fence you end up on with Abby? I fully expect a counter-reply from Abby to try and duck and weave out of what I've written, because let's not mince words, she's built a professional business from it. My new accountant in contrast is professional, courteous and a joy. Choice Taxes is a distant memory. Goodbye Abby (I feel happy saying that). read more

Thank God for Abby! The IRS sent me a notice that I owed $118K in taxes, interest and penalties. Abby re-did my taxes, and got me a $1500 tax **REFUND**. It doesn't get any better than that. She amended my returns promptly so that we were able to respond to the IRS within the deadline that it set for me to pay the $118K. You cannot imagine how terrifying it was to get a letter from the IRS that I owed so much money. Abby is a really caring person and did so much to calm my fears from the moment I first spoke to her. I recommend her without reservation. read more

Abby is a BAD ASS! I have a small biz and employees and I have been working with her since 2006. I came to her in quite a bind and scared. She helped me out AND made me laugh. Which is hard to do when you are dealing with the IRS. She is straight forward and knows her shit. She has funny anecdotes and is lightning fast at responding to any questions through out the year. (her phone must be glued to her face). I have recommended her to 5 or 6 friends who still use her as far as I know. read more

So I use to get my taxes filed by an accounting firm in Syracuse, NY (where I use to live) and after learning that I would get charged $350 for my 2010 returns -- I decided to look elsewhere. I live in NYC after all, so I should have done this sooner. Abby Eisenkraft was recommended to me by a friend of a friend and I have to say, she's amazing! I made an appointment in February, brought some forms I pre-filled out, answered some simple questions and received my returns the very next day (note: it was a Saturday). Abby's straightforward, easy to work with and fast. I'm definitely going to her for next year's tax returns! read more

Are you KIDDING?!? SHE IS THE BEST!!! I have been going to her for three years now, she is professional, efficient and has a great personality (uncommon for a tax professional). I often have unique and honestly pretty demanding questions throughout the year for her. All I have to do is send her an email and she is back to me before the end of the day with an answer. She has amazing customer service, is very reliable, honest, and knows how to work hard for her clients. Her rates are pretty reasonable $60-90 per tax preparation for non standard filings. I believe the few extra dollars is well spent knowing you have a person who knows their stuff advising you. If everyone involved in our tax system worked the way she does, we wouldn't have a soaring national debt, fiscal cliff and rampant tax fraud. Go to Abby, she is the best help I have ever had. read more

I searched for help with my taxes after moving to NYC and trying to complete the required forms with a popular online tax preparation program. Needless to say it failed miserably to correctly calculate all the part year resident stuff. I made an appointment with Abby and she calmly and professionally guided me out of my tax woes and even identified a refund opportunity I overlooked! I have also used her expertise for tax planning. It PAYS to have a professional in your corner! THANKS ABBY!! read more

Abby helped my wife prepare her taxes for many years and my wife cannot stop raving about not only Abby's expertise but her professionalism, and caring personality. Abby corrected poorly filed tax returns from other tax accountants, and helped my wife get a return from IRS instead of paying thousands to the IRS. We are filing with Abby again this year, and it is a seamless process. Thank you so much, Abby for making filing taxes a stressless, and headache free experience! You are the best!! read more

Abby really knows her way around taxes. She was quick and efficient, did my taxes while I waited and it was pretty much done before I knew it. She has a no-nonsense no short cuts approach to taxes, so you know that you are covered and can rest easy. She also has great business advice for getting your finances in order and tying together all the loose ends so you know where your money is. And her fee is reasonable. She's great! read more

This is several years late. We worked with abby maybe 6 years ago. I found her through all these reviews on yelp. It was a one time deal. IN retrospect now, being more educated, I realized that she didn't even know how to file a backdoor Roth and then blamed us for giving her the wrong paperwork. We were both in our 30s at the time. When we caught the mistake on our review of the taxes (bad on us for not realizing that this should have been a screening question for us), she charged us extra to fix it and was super abrasive. I'm also going to add for we paid for an hour of her time for "tax preparation" advice. That was a huge waste of time. We met in her office, she was dressed professionally but It was a meandering conversation, non-focused. I'm not even sure she reviewed our information before we got there b/c she was so vague and non specific. My husband and I kept trying to redirect her to give us concrete advice given that we were paying a hefty fee. We left with no additional tips. read more

Abby was very professional, easy to talk to, and an absolute ROCKSTAR when it comes to doing taxes. After a short interview and filling out a few documents, she took the reigns. She can even handle everything electronically, so you don't have to shlep downtown to her office. Made my life easy and had great advice. Wondering if she'll get money back for you? Can't say anything about your situation, but in my case, my refund was PLENTY more than I though possible. More than covered her fee. Completely worth it. read more

Abby is simply the best. I had been receiving very alarming certified letters from the IRS saying that I owed about $7,000. I decided that it was time to go to a professional. Abby quickly discovered that my identity had been stolen and someone had filed for a tax return using my social security number. She was able to quickly and expertly guide me through the necessary steps to resolving it. What could have been an extremely painful process was easy and clearly defined by Abby. I not only resolved the identity theft issue, I actually received more money from my rectified tax return than I expected..thanks to Abby. She's extremely pleasant to work with, she has a real empathy for her clients and unlike most businesses..she proactively follows up with you on her own accord. I will be going to Abby from now on because she makes it easy, her service is affordable and I feel very secure working with her. read more

Abby is a knowledgeable professional. She is calm and cool and gives sound tax advice. There isn't a question or challenge she can't handle and I highly recommend her services. read more

. In regard to Ms. Eisencraft's January 18, 2015 response to an unflattering review in connection with a case we have become familiar with, she exhibits what can best be described as an extraordinarily flexible relationship with facts that are fully documented. It is not at all fictional, as Ms. Eisencraft claims, that each of the following took place: 1. Months after signing a retainer agreement with this client, Ms. Eisenkraft tried to intimidate the client into signing a second retainer that included, buried in the paperwork, a $50 increase in her hourly rate, to which she didn't bother calling attention. She then abandoned this client for refusing to accede to this type of "bait and switch." 2. After the client had paid Ms. Eisencraft close to $1,000 in hourly charges beyond her original estimate, and was then asked to pay hundreds of dollars more, Ms. Eisencraft refused to provide the client with any records, not even a written summary, of the work she claimed to have done on the client's behalf during this time. 3. In support of the client's attempt to obtain these records, their credit card issuer advised Ms. Eisencraft that some prior payments made to her were being contested, but that the client wanted only documentation, such as a log or summary, of the work she had done for them. Ms. Eisencraft never provided this. The card issuer responded by refunding the payments in question. As credit card users realize, other than for negligible amounts of money, card issuers only take this step when they are convinced that their clients have been the victims of dishonest or fraudulent practices. 4. Although Ms. Eisencraft had told her client that IRS officers normally wrap up tax payer audits within a week or less of meeting with her, and rarely or never in her experience take more than four to six weeks, this client waited more than a year for a determination. Despite the client's repeated requests, Ms. Eisencraft refused to escalate the case beyond the level of the auditor's supervisor, who later acknowledged to the client that she was powerless to move things along. The client had been requesting their records from Ms. Eisencraft in support of their own efforts to get their case resolved. 5. Working without the benefit of records, the client himself, with no prior involvement with IRS audits and procedures, reached an IRS official with enough seniority to get the audit finalized within three business days, without involving Ms. Eisencraft. As per her reaction to the other unflattering reviews on this website, Ms. Eisencraft will likely do her best to attack and discredit this client once again by resorting to false generalities while hiding behind her supposed regard for the client's privacy. read more

It is disappointing but not not surprising that Ms. Eisencroft would dismiss the 1/18/2015 review as an "incoherent rant" in which "every word" after the lauditory paragraph is "untrue." Readers can judge the coherence of the review for themselves. They can likewise judge for themselves whether someone out to produce a "rant" would begin by describing Ms. Eisencroft as "extremely knowledgeable ... about federal and state tax codes." I can attest that every word and sentence in the review is truthful. I still have the email exchanges, through our last contact with Ms. Eisencroft, that document this. Based on their investigation of this matter, our credit card issuer refunded our payments for work that Ms. Eisencroft claimed to have done but wouldn't or couldn't document. read more

I'm still in the process of actually filing my taxes, but I wanted to call out Abby Eisenkraft for having excellent customer service skills. She's super personable, willing to help however she can, and quick to share insightful information. They're currently slammed with the tax extension deadline around the corner and while she admitted it was going to be an incredibly busy next couple days, she was willing to help however she could--including wanting to meet after the tax deadline to prepare me for next year's taxes. Oh! And the gal who answered the phone--whoever you are--you were fantastic as well. Great customer service is so very appreciated! read more

I used Yelp to help me find a tax professional for an amended return. I am so glad I found Abby -- she is sweet, friendly, professional, fast --- just plain great. Her fee was very reasonable. If you need a wonderful tax professional I highly recommend Abby!! read more

I'm SOO glad I found Abby through Yelp. I used to work with another CPA in her same building and I paid twice as much for half the service. My old CPA did a good job with my taxes but he never helped me make sense of it as much as Abby did. She told me what I was doing wrong, what I was doing right and was super patient with me even though I'm absolutely clueless about finances. Aside from being super knowledgeable, she was just so nice! She made me not dread doing my taxes... well too much anyway. =) I called for an appointment and a week later I went in. One hour later, I was all set for the year... so painless! read more

Hi All, I must admit, before meeting Abby at Choice Tax Solutions, my tax and money situation was in a chronic state of disarray, to put it mildly. in my mind, I was just not a person who could 'do money'. Abby really showed me the light and gave me the motivation and the confidence I needed to start making things right. She is also a skilled negotiator, really amazing in fact, when you need someone to fight for you. One of the coolest things about her I think is the respect she has for the tax system. She is brilliant with taxes because she understands the system. And I must add that she's saved me a bunch. read more

I used yelp this year to find a tax professional that could help me with my complicated tax return and Abby was the perfect solution. Abby is fast, organized, knowledgeable, and professional. I'm self employed with multiple business expenses and I also had to do NJ and NY returns this year. She walked me through it all and made sure I got the most out of my federal and state returns. I'm definitely using her next year and hopefully for years to come. read more

Abby has the most professional and helpful service I have ever experienced. I have been going to her for two years and will be going to her again with my Fiance this year. All throughout the year she is available to answer detailed questions for me quickly and knowledgeably. I wish more people in the business world were as passionate and competent as her. She has saved me about 3k over the last 2 years and always been able to guide me to making the best decisions with taxes. read more

My finances were in a state of disarray, to put it mildly, chaotic and disorderly. The moment I meant Abby I felt comfortable, as though all my problems, though extremely difficult, would be resolved. I was not disappointed. Abby is a consummate professional, caring, calm and brilliant. If not for Abby I would have been in real trouble. Abby is extremely knowledgeable and has a style that is hardline with the authorities and soft spoken with her clients. Simply put, Abby is brilliant. Joan F. read more

To say that Abby is a great tax expert, consultant and advisor does not begin to describe her and the expertise she offers. Like others, my husband and I found Abby on the Internet: divine intervention, indeed. Self-employed, I was facing TWO years of tax audits with stiff penalties I simply would not be able to pay: I was more than a little freaking out and losing sleep. A completely disorganized individual, my paperwork for those years was a complete disaster. I could only imagine debtors' prison. I entered Abby's office embarrassed and ashamed; she listened to me without a hint of judgment or dismay. Abby greeted every suggestion of fear and despair with a knowing, confident expression of "I really can help you; you WILL be able to find appropriate paperwork; we will go from there and IT WILL BE OKAY!!!! This is my expertise -- and you wouldn't believe some of the other cases I've handled successfully! I listened to Abby. But I found MINIMAL paperwork (which she treated as a mother lode). She and her amazing assistant Ardis put together my paperwork in some utterly expert manner that helped my case when Abby went to the IRS. What I then remember was a call from Abby after her IRS visit on my behalf with the news that my debt to the IRS was extremely minimized ... I believe she was so happy for ME that she called me from the IRS office, ecstatic on my behalf! To this day I am stunned at the result Abby reached for me. And imagine: a professional whom you hire, who works day, night and weekends to be so empathic on behalf of one client. And that working style continues to this day, as we turn to Abby for all of our tax work and occasional financial assistance. Our situation is hardly straightforward, but nothing daunts Abby. She is, as you can imagine, unbelievably organized, and when you enter her office, she's already put your paperwork together, asking you to submit that paperwork early so she can minimize your fee. One more important detail: even my reduced debt to the IRS was more than I could afford. In about five minutes, Abby worked out a monthly payment schedule for me, which, as you might imagine, is doable without causing undue financial pain. There is one thing about working with Abby that is scary. Whether you call her or send an email, you have a response that seems to come before you send the request. Whatever it is. My fellow New Yorkers will be in awe when I say that Abby's response arrives faster than an order of Chinese food! It is not an overstatement to say that I love having Abby in my life; it completely frees me up to worry about other non-financial matters! Read no further: call her now with any tax issues/problems that you have, you will sleep better immediately. read more

Abby was responsive, professional and put my mind at ease in the first 30 minutes of our initial consultation. She handled my tax situation (including a required amended return and wage garnishment) inside of one week and was available over the weekend for correspondence. She was even able to deal with my lack of general organization with only mild (good mannered and well deserved) ribbing in response. I don't feel its appropriate to discuss her fees but will say that she was well worth every penny I gave her. She will definitely be handling my taxes next spring. read more

I'm a highly satisfied customer of Abby for the past three years. As a self employed individual, I've been using her services for advice on nuanced tax issues as well as tax planning. Abby's expert knowledge has been of tremendous help in both tax return preparation and planning. Her answers are precise and clear, and her insight has helped uncover significant tax savings. Yet the advice has always remained balanced in that she has not hesitated to point out how certain deductions I was planning would be disallowed or at the very least raise a red flag. Over and above expertise, Abby's customer orientation and responsiveness are outstanding. There was more than one occasion when I had to contact her out of the blue for urgent answers and her response was immediate. On those occasions it was most comforting to know there was an expert available on the other end of the line when you needed them. As a result of my highly satisfactory experience, I have no hesitation to recommend Abby to my friends and acquaintances or for that matter anyone. read more

I cannot understand the reviews where Ms Eisenkraft is lauded for her helpfulness or sorting out a mess. In my experience Ms Eisenkraft was unhelpful and abrasive. I wanted to find a new tax accountant as the one I had worked with for a few years made a number of errors that I could easily spot, which made me uncomfortable with what errors I was unable to spot. I first chose Choice Tax because she has such good reviews. I find these questionable and they did not match up with my experience. My first warning sign was her manner -- not customer service friendly at all. If I look back now I can say that she was honest with me when she told me that she was not going to do all the work, I had to organize everything, fill out all the forms and then she would file. She was abrasive from the start, so I should have left before I got myself in any deeper. I am accustomed to adding up the expenses, categorizing them and providing them to an accountant. I do not want to wade through sets of forms -- this is what I want to pay someone to do for me, otherwise I would just do it myself. Ms EisenKraft delayed and delayed filing my taxes until she told me that she was filing an extension. After the extension I repeatedly asked what I should do to complete my taxes (other than doing it myself) -- she then decided she was not going to complete my taxes, but demanded that I pay her anyway!! I found a tax accountant who was pleasant, customer-service oriented, helpful and completed my taxes without causing stress or unpleasantness. read more

I agree with reviewer BA. I am certainly confused about all the great reviews since going to her I had to pay back so much money to the IRS!!! My taxes are pretty straight forward, nothing complicated and yet she charged around $300. I've been to better tax professionals and I would definitely never ever use her again. read more

Skip. Use a professional services company. The price is still the same.

There are not enough words to explain how Abby helped me with my tax problems. I found her through a friend and that was 6 years ago (more or less.) I walked into her office scared, taxes in a mess from years of freelancing, and the IRS down my back, it was a very scary time. Abby made me feel so much better! Her calm and positive demeanor made me feel that I was going to get through this. She never judged me for the mess I created, she always made me feel that there is nothing we cannot fix. She took over my power of attorney, dealt directly with the IRS and fought for me. She fought so hard, the Federal Gov't backed down and accepted her request for a reasonable monthly installment plan that would not break me financially. She did the same for State and now I am all paid up with all back state taxes, I am in a great installment plan with the IRS and I can sleep at night. I also know that she has my back which is is a rarity in her field. She has a great sense of humor which puts one at ease right away. So no matter how tough you think your tax situation is, Abby will fix it. She literally saved my sanity and I cannot recommend her enough! read more

Abby is the best! She saved me from a CPA who just made stuff up and kept saying, "don't worry kid, I've got your back," who I knew was going to get me audited. I called her right away, and she revised my taxes for me and actually got me a refund, the first one ever in my whole life. I'm a freelance artist, with a few different freelance day jobs, and she doesn't bat an eyelash over how complicated my life is. She won't let you do anything fishy, and she stands behind you all the way. She's really the best thing that ever happened to me besides my man, my dog, and my own good sense. read more

Abby was so rude that I didn't even have a chance to tell her what my issue is. She almost hung up the phone on me. Not only she was not helpful, rather rude and made me feel really uncomfortable. read more

Abby is by far the best CPA I've ever worked with. It's absolutely telling that she has so many glowing reviews here. She is extremely approachable and available and gives wonderful advice. She makes dealing with the monstrosity that is the IRS as pleasant as it could possibly be. I wouldn't dream of going to another accountant. read more

Abby is the best. I decided to try Choice Tax Solutions after having a very complicated tax year in 2012 (multiple states, self-employment, etc) and Abby got me sorted out, and she has taken care of my taxes since. I've never had a tax experience that's been so efficient, informative, and helpful. I needed a professional to give me advice and Abby saved the day. read more

Moving cross country, lived in multiple states and working as a freelancer, I was recommended to Abby by a group of my friends in NYC as the go-to CPA. Abby works seamlessly, efficiently, organized and makes everything that seems complicated to be a piece of cake. Her work is accurate and she will never allow you do anything fishy. My friends were right, Abby is the go-to CPA! read more