My mom entered Heritage in September, 2022. Lynn helped with so much of the transition to…read moreHeritage. When you enter heritage you might think you are entering grandmas house. Lace curtains, flowered carpet all add to the charm. Mom's room was nice size. We were able to add our personal touches. Big window. The staff has been there for a long time. Everyone we met was kind, caring and concerned. We knew mom was in good hands. When something happened, the nursing staff reached out to let us know. We always felt like we were well informed. Lynn also helped provide resources for funding and financing. We really appreciate everyone. Mom passed away in December, 2022.

$14,000/month should at least get you a private room but the shared room is really my only…read morecomplaint. He lives in a space half the size of my bedroom. They have no storage areas for residents as many other homes do so he can only have what fits in his room. Most of the staff is very friendly. They all know my dad and always tell me how sweet he is. He had an issue with one worker, I called in for something else and mentioned this to the person I was talking to, and the next day the administrator and the head nurse had addressed it and called me to update. They label all his clothes I bring in for him and do laundry there every week or so. Everything is included. The coordinator Rochelle who sets up his appointments and transportation when needed is wonderful. She also helps him when he has a video appointment. The food seems decent and they come by every day to set up his meals for the next day. If he doesn't like something that's scheduled he can order an alternative like a cheeseburger or something else. I bought him a fridge so he can have his Coke in his room but they also have a vending machine for pop and snacks. I haven't been able to visit as often as I like due to my own health and disability but they keep me updated and he likes participating in the activities they have for patients like bingo and different crafts. I know it's a hard transition for most people to lose their independence and most nursing homes are not ideal unless you are a millionaire. But if you're on Medicaid (which they will help you apply for) it's not bad and my dad seems happy most of the time. All his income goes to the facility and MA covers the rest. He gets ~$130 a month for incidentals but I try to provide him with what he needs.

The campus was in a lovely area and this facility was a very close second but my positive…read moreexperience is worth mentioning. My Mom's final choice really came down to wanting to be in the city center vs somewhere more peaceful. Amy could not have been more kind, helpful, and professional. She was clear in communications which I am grateful for as this was a complicated move with all the emotions and demands on my personal life. She really helped lead the way on next steps in a collaborative way that made my life easier and really improved my confidence in our steps as a family and in this team and facility. Also, the connection to Fairview is very positive for us as it is deeply embedded in Minnesota as a care provider which is also important.

Excellent compassionate care here today. The therapist, Pam explained what we were going to do and…read morewhat to expect. She was very supportive and knowledgeable about my PT care. This building houses many different specialties including an Urgent Care, Pediatrics, Family Medicine. Part of the Woodwinds Hospital Complex.

My grandma had the pleasure of living here for 16 months and we are so glad she was able to call…read moreAmira home. The people here (residents and staff) truly care for the residents. Thank you to everyone who made this a great place for families to come to visit and always feel welcome. It doesn't go unnoticed!

They are so gentle and caring. A good amount of nurses took the time to answer our questions and…read moresoothe our worries. The rooms are immaculate and we felt as comfortable as possible.

My wife received home care services from Our Lady of Peace. The nurses and the physical therapists…read morewere so kind and professional. They helped us through a very difficult time. We feel very blessed to have had their care.

Honestly this place is terrible no words can explain how bad it is. I wouldn't even give it a one…read morestar. The staff is overworked, underpaid, hard-work goes unnoticed and unappreciated. Management is terrible, they expect all these expectations/high quality services from staff and employees but cant seem to notice that they're over working us. We are so tired trying to keep up with the pace of the work load. Doing our very best in every possible way to provide the best quality care for our residents. We love our job, thats why we tend to stay here so long and work for our residents. Please higher more people to put on the floor or give us a raise. So it seems like our work is actually worth something because the work load and pay isn't balanced. Additionally, instead of providing all these educational learning resources, because of how many warnings this building has gone through. Maybe we should look at why it even happened that way in the first place. Because literally everything we do is in a time crunch, of course accidents are bound to happen. Like it would be nicer if you hired more people to work, the work will be evenly distributed. There would be less of a rush and for things to be done correctly/accurately. But that int a topic y'all are ready to talk about because we know y'all can afford to hire more people to work but choose not to. Lastly, standing up for staff and employees. We are usually the first people to get accused of something and not even our own employer stands up for us. Which is why so many people leave. For example, one staff member that used to work there was accused of abusing a resident and was interrogated by police officers. After the interrogation they literally begged her to stay and work because they were so short staffed. When she was supposed to go on leave due to the allegations, and for an investigation. It was probably so traumatic for her but they just expected her to continue working. When her livelihood was on the line. Which just demonstrates that there is no support for their staff and employees. So furthermore, do a better job, there is a lot of improvements that need to be made. Im even surprised this place is still running and operating when administration is doing bare minimum and it just trickles down to all of us.

The most wonderful health care facility around, my family member lived there for seven years - they…read moretook exceptional care of him.

Our family is forever grateful to The Glenn Hopkins for the wonderful care, love and support shown…read moreto our Dad and family. When our Dad made the difficult decision to sell his condo and move to a Senior Living location, we visited multiple Senior Living homes but kept returning to The Glenn Hopkins. Scott and the wonderful Marketing Team were very patient, allowing us to visit multiple times as they understood this was a major decision for our Dad and family. Dad chose The Glenn because it felt like home and we knew he would be cared for very well. Dad spent the first five months in The Towers. He was so happy with his one bedroom w/den and couldn't get over the fact that he was being served meals in a dining room with white linen tablecloths. It felt like he was dining out every day. In June, Dad had to move to The Terraces Assisted Living where he lived for the next 10 months. Sandra, Julie, and Jen were so fantastic and accommodating as he required many schedule changes based on his changing health. Dad formed many friendships with the other residents during his time at The Glenn. They looked out for each other and we are thankful for his wonderful neighbors. He also made many friendships with the staff who cared for him. It takes very special people to do all that the nurses and aides do every day and to do it with love and patience. Dad made the choice that if something happened he did not want to go to the hospital. Instead, after suffering a stroke, he spent his final days in his home being cared for by the people who knew him and cared about him. Our family is OVERWHELMED by the love and support that was shown to our Dad and us during his final days, and the days that followed as we planned his service and moved his belongings out of his apartment. It was a steady stream of staff and neighbors who came to show their love for him and say goodbye. The staff also provided so much comfort and support to our family each day. They shared stories of their family members, gave us lots of hugs, and told us "we cared for your Dad how we would want our Dad to be treated". It was very touching when some of the staff took their personal time and came to the funeral service. The Glenn was an extension of our family and we knew Dad was loved and received exceptional care every day. Dad frequently said "God brought me to The Glenn". We are thankful this is where he lived and thankful to everyone who touched his and our family's lives. We would highly recommend The Glenn Hopkins to anyone looking for a Senior, Assisted Living or Memory Care home. Family of Al Carlson

I heartily agree that The Glenn Hopkins is a wonderful place to live. My reasons may be a bit…read moredifferent from most others, however. Two years ago I decided I wanted to live closer to my children and to downtown Minneapolis, so I sold my town home in Elk River. I no longer wanted to own real estate, thought about finding an apartment, but I'm 84 and knew I'd need services at some point even though I don't now. I have 8 children and the thought of their trying to decide "what to do with Mother" made me feel I should be the one to decide. I shopped around a lot and found the Glenn by far the most appealing senior residence. I still don't NEED any of their services, but I use the shuttle a lot, have learned to navigate the Metro buses and can get around so easily that I sold my car six months ago. What pleases me most is 1) the opportunity to volunteer here as much or little as I wish, 2) the ability to be as social (or not) as I like and to my great surprise 3) the wooded surroundings and splendidly maintain grounds. I like to walk and never tire of this area. And don't get me started on the city of Hopkins! It puts Elk River to shame, with many good restaurants, a movie theater, an art center with concerts and events for all ages, a grocery store, hardware store, drug store that delivers, specialty shops and a half dozen antique shops as well as a branch of the Hennepin Library system. (We have a fine library in our own building, too, with quarterly deliveries of books from the Hennepin system as well as hundreds of books that have been donated to us.) I am Catholic and was delighted to find a "church home" here. Last of all (perhaps it should be first) the entire staff is not only competent but very, very kind. Every one I've met will go many extra miles to be helpful.

The last thing I expected was to need rotator cuff surgery during a pandemic, and believe me, I was…read morenot happy to be going in person to see doctors, but this clinic is doing everything right, and I do feel as safe as I think is possible these days when I have to go to see my surgeon or my physical therapists. I agree with everything Leah O. said in her review about Dr. Aimee Klapach, and indeed, Leah's review is a big part of what led me to Dr. Klapach. Some people might think it's strange to find a doctor on Yelp, but I trust my Yelpers!! Before I went to see Dr. Klapach, I had been seeing doctors at FairView University for the better part of last year. I wish I had gone to see Dr. Klapach right away. I doubt she would have made me wait 8 months and jump through numerous hoops before telling me that surgery was inevitable. I can't ever get those eight months back, but thanks to Dr. Klapach, I am slowly getting back my range of motion, and I believe my pain is already less than it was before surgery, most of the time. I just had the surgery in December (which went great, by the way! They do it in an orthopedic facility, not a hospital, so my Covid fears were lessened), so it has only been a short time, and recovery for rotator cuff surgery is notoriously slow. But Dr. Klapach and her assistant Bradley are with you every step of the way, going above and beyond, to the point where the surgeon will actually pick up a phone and call you. Yes, I just about fell on the floor the first time that happened. Dr. Klapach really cares, and so do her staff. I am also really happy with the physical therapists on site. They do a great job, and are available by phone or email if you have questions about the exercises. Side note: They have recently re-branded to Allina Orthopaedics, but they are still the same great clinic with the same caring staff.

Look, I'm not gonna waste your time with all of my injury details. If you're looking at this page,…read moreyou're probably broken and vulnerable, and you just need to know the facts. Fact: "Expert" doesn't begin to describe Dr. Aimee Klapach, MD. She does 270 knee surgeries a year, a fact I kept repeating to myself when I was having anxiety spin-outs in the weeks before my ACL reconstruction surgery. That depth of experience matters when you're literally trusting someone with your limbs. Fact: She's a super conservative surgeon, bless her heart. She never tells me what I want to hear. She tells me what I need to hear. I don't want a risk-taking, skydiving bro giving me health advice. I want someone who's gonna tell me that "If it were my sister, I wouldn't do it" when I ask if I can fly to a wedding a few weeks after surgery because there's a small chance I could get DVT and die. She obviously didn't love disappointing me. But she takes her job seriously enough to be a firm advocate for my healing and my body, and at the end of the day that's what I need. Fact: Her work is excellent. I'm 9 weeks out from surgery and my knee is healing beautifully. I followed her directions and the result is that nothing has gone wrong: no infections, no mistakes, no risks, no mishaps. Just steady improvements day after day, which is all I can really ask for. Fact: She has an incredible team working with her. They called me the evening after my surgery to check in- which at the time felt like an incredible kindness- and when I have questions they always call me back within a few hours. Her scheduler was wonderful, and made sure we had everything we needed to prepare for surgery. I've always found it easy to book appointments, and Dr. Klapach goes to a variety of locations, making it easy to find a time and place that works with my schedule. I feel so lucky that I landed in her care, and can't recommend her enough.