I don't believe anyone looks up hospital reviews before they find themselves at the hospital. But I…read morelike to think this review will help if someone thinks their incident at the hospital is isolated or exclusive to them. I was here for six days to be with my mother. Our biggest gripe was that she was not fed for hours on end. We kept inquiring, but we were told it was doctor's orders because she would be testing soon. We had arrived in the middle of the night, fine. But she wasn't able to get a room and was relegated to an ER curtained space for about nine hours. When she was finally moved to a room within the hospital, we inquired about breakfast as it was now 10am. To make a long story short, someone dropped the ball on communications, and our nurse was finally able to get my mother food that night around 6pm -- her first time eating since the day before at 4pm. Yes, I had outside food (i.e. apples and persimmons), but they kept saying she wasn't allowed to eat. Then, no one was able to confirm why that wasn't the case after all. I will never understand why it took so much effort to get her fed. Thankfully, there were no further issues with meals after that. She had to move rooms four times because of her fluctuating condition. The hospital is currently under renovation. Her room on the 4th floor and in the intensive care unit (ICU) were new and spacious, with digital boards. In fact, we were able to fit three recliners in her room in ICU. Her rooms on the 6th floor were old and significantly smaller, to the point where only the bed could fit comfortably. Also, we actually saw a roach outside the first room. Nevertheless, the support staff and nurses were phenomenal, as were the neurologists. There is free valet parking, a Starbucks inside, and a pianist played the grand piano in the lobby one day. He played holiday music since it was days before Christmas. I truly appreciated the thoughtful touches during such a high-stress time.

I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

While on a trip from Massachusetts to SC, I was seen at Chesapeake Regional ER in the early morning…read morehours of 10/13/22; after falling and injuring my wrist and elbow. Reception personnel were very efficient and friendly. The ER was busy yet the intake team was able to see to the initial needs of their patients in a very timely manner. Shortly after arrival, I was in X-ray. Again, very professional and concerned technicians. Thereafter, I was re-located to a treatment cubicle. I was immediately seen by a very wonderful nurse and then by an NP who explained that she, the Doctor and the Radiologist were heading to review the x-rays. In a few minutes, the Doctor came to tell me that I had broken wrist and elbow. She completely explained the nature of the injuries and recommended follow up actions. After casting, I was discharged. The quality of care that I received from the ER Team was superb.They are clearly a dedicated group of professionals.

Great hospital! They took care of my mom right away ! I would highly recommend this hospital!read more

I have 2 Specialists in this Complex. I see Dr. Shah for hand issues and Dr. Diaz for foot care…read more There are 2 other Specialists that have check in, in the same large and very spacious lobby. Parking is plentiful with a good amount of handicap spots.

Centara Careplex in Chesapeake consists of two buildings on the east side of Volvo Parkway, just…read moresouth of its intersection with Volvo. In the two building complex you'll find just about any (if not all) of Sentara's Medical practices. Most Sentara specialists practice at more than one, but not all, locations. So you may not find your favorite doctor at this medical complex. The location isn't convenient for me. But it's the only place my Sentara Foot Surgeon practices. My Sentara Cardiologist also practices at both this Medical Center & one on the Sentara Norfolk General Campus. I normally see him at the closer Norfolk location. But if I can get a quicker appointment, I have gone to his office in Chesapeake. The office personnel at all the practices I've seen at the Careplex have been friendly & pleasant. The availability of care from most types of specialists is quite convenient for those who live in Chesapeake and SW Virginia Beach. A Sentara Physical Therapy Center is located in the Careplex. There are also non Sentara practices in the center, including both Pediatrics & Family Practice. Both buildings are meticulously maintained & have large parking lots. Handicapped parking spaces are located near the entrance to each building. Shopping & eateries are in close proximity.

Staff seems like they only who their department's info…read more -the online times is mostly for the clinic itself but different departments close earlier than 4pm. -for most services you have to have an appointment, no walk ins here. -walked all around the clinic to get information when front desk could have assisted a little better. -their sickness appointment availability is really good. For dependent services only.

The fastest, most seamless pharmacy experience. I've consistently been in and out in about 15-20…read moreminutes tops.

My wife has multiple blood clots in her leg and it's three times the size! We waited for 6 hours in…read morepain to try and receive treatment and when I asked if we would be seen soon I was told that we could leave! So we did! The absolute worst treatment I have ever experienced in my life! If you want treatment don't go to this Emergency Room! The quality of care is laughable at this emergency room!

Treatment of patients and their families was horrible! No one in there cares except for the money…read moreand that is not what healthcare should be about! I experienced first hand so I know what I am talking about! I have. Ever seen anyone treated as badly as my family member was. Had I known he was going there I would have stopped him.

If you were experiencing difficulty getting individuals to assist you with specialty referrals, or…read moreif you're unable to receive any of the services that you need know that there are patient advocates that you can ask for assistance. You can also take your medical records upon request to another location if you're referred out to a specialty care provider not at the Naval Medical Center get a copy on disc. You can also give feedback via the ICE interactive comment and evaluation forms that are on the website listed

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. This review is based only on my experience with the cafeteria inside the medical center. The cafeteria is located on the second floor of the main entrance. They have great breakfast at an even greater price. If you go anywhere else for breakfast you will pay double the price you will pay at this medical center. I didn't visit this medical center for nothing else other than a hot meal for breakfast!. I will recommend and return here again in the future!.

The most dangerous hospital in Hampton Roads. Stay far away. Leadership is terrible. Patient safety…read moreis on the line every minute of the day. It's called Murder View for a reason..

My son has been coming here since he was born 4 years ago and I am so happy I chose them. I usually…read morego to Chesapeake Pediatrics on Hanbury since that office is closest to my home and work, but whenever my son is sick I have to go to this office for sick walk in. There is plenty of parking, the whole building is always so clean. The employees are always so nice and welcoming. The waiting room on the 3rd floor has televisions for the children that is always playing a disney movie. The wait time is always under 5 minutes or so. The doctors are was so nice with the children. I recommend this place for all parents with children.

All of chkd is great!! This is a good building in a great location! You can come here for almost…read moreall of your needs!! They have helped us with check up appointments, having a cast taken off, and hearing test. All staff is amazing and very helpful! You can trust them with your kids!

In the last month my wife has been to 15 of their offices/hospitals/clinics.... (She has newly…read morediagnosed cancer.) Thus far we have received and paid about 8 of the bills.... Every bill starts with, "Previous Balance" and some date that does not have anything to do with the date of service. Nowhere on the bill is any indication of what the bill is for nor when the service was provided not the location where the event took place.......just "Previous Balance" (By the way, there is no running balance in her account. But every (new) bill says......you guessed it....) Talked to their people on several separate occasions about this business practice........I could recite their standard spiel about ...."call us and we will be happy to send a detailed inventory of the charges"...... because you hear it multiple times when you try to reason with "customer service" ALL I WANT IS A BILL THAT SAYS WHERE OR WHEN............. Not.....Previous Balance..... And --- patient focused, right? These 8 bills we have thus far have 6 different account numbers........all for the same lady.

Here's a copy of my latest correspondence to Sentara Health Plans. I work for the City of Virginia…read moreBeach and Sentara took over Optima. Since then my insurance has been a nightmare. I regularly see a doctor who is out of network and I have to submit the claims directly to my insurance because I pay for the entire visit each time. Over two years now and they have yet to actually process any of them correctly. I understand that the deductible wasn't met, but this is out of network, and I met my OOP Max. Why did I get refunded for the other 3 visits at the same provider for the same benefit year, if I hadn't met my deductible? I'm sorry, but that makes no sense. I will fill out this appeal form and send it in, but I really wish that you guys would note this as an issue and try to address it. I've had Sentara Health Plans for 2 years now and I have never once had an OON claim processed correctly. Every. Single. Time. I have to mail the documents, remind myself a month later to check on it, it's NEVER showing online, so then I have to e-mail or call you guys. Then, you tell me that you don't take e-mailed claims and that I have to mail them. I have to explain every time that I have already mailed the physical documents, usually more than once, before anyone will even answer me via email. The only reason I ever got the check for $380.00 earlier this year was because I kept getting passed around on the telephone. Everyone who answered my call and heard my issue said I had called the wrong department and they would get me to who I needed to talk to. Finally, after probably the 4th person, I was transferred to a woman who was definitely not the person I needed, however, she actually took the time to listen to me and heard that I had been trying to resolve my issue with no success. Even though it wasn't her job, she took my information and made sure that my check was processed and mailed out. She then CALLED ME BACK and left me a message stating that she took care of it. I wish I could remember her name to give her Kudos. But my point here is, this is unacceptable. I understand that in the beginning, when you bought out Optima, you had some growing pains. It's now almost a full 2 years later and you still: - Don't offer online claim submission - Don't process claims that are mailed - Apparently have no tracking system for member-submitted claims - Apparently don't give your call center staff access to the appropriate information...? Or something? - Even after meeting my Out of Pocket Max for 2025, and even after you processed a reimbursement for me for 3 other visits at the same provider for the same benefit year, you recently "applied my out of pocket payment of $140.00 to my deductible." I'm sorry...what deductible??? I met my Out of Pocket Max for the year! After a few months in business, you should have been able to address these issues, yet they continue. Please address this. I will be posting this message to a public review forum to bring more attention to this matter, as you clearly have failed to address it thus far.