This is my daughters favorite restaurant so we frequent very often. This is becoming a more and more reoccurring issue, (I generally get a chicken quesadilla) they don't take time to spread the ingredients out and then don't cook it long enough to melt the cheese. Last night after I told the clerk that my food was ice cold bc the cheese wasn't melted the remade a second one and it was worse than the 1st bc they were busy and didn't care about quality. Side note-- they were also out of coke syrup in the machine and sweet tea... Paying for drinks that they didn't take the time to fix while we were there was just the cherry on the top for a awful experience. read more

Chipotle Mexican Grill - Both with unmelted cheese on the quesadilla - Mexican Near Me - Spartanburg, South Carolina

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-5 stars worst chipotle ever! 2nd time here, tried to give them another chance, but this is the worst location I've ever been to. I know for a fact other chipotle standards are way higher than the bar they set at the Ezell Blvd Spartanburg,SC location. Crunchy burnt chicken, serving and meal areas are dirty and they were out of the vinaigrette both times. Customer service doesn't exist here. They had about 4 employees one in the lobby talking, and the other three playing behind the counter. We waited 15 mins before they even asked what we wanted, very rude read more

Chipotle Mexican Grill - Burnt chicken - Mexican Near Me - Spartanburg, South Carolina

Where to start? The ambiance is set with the mobile security cameras outside and the security officer by the door. Once you make your way up to order your food, don't be surprised if they are out of nearly everything you could possibly want (example from my order: brown rice, guac, sour cream, veggies). If that doesn't deter you then maybe the scowling faces will. Best to avoid this place unless you're looking to be disappointed or injured. Not really sure what happened, but this once was a nice place we would eat at regularly. read more

Do not come here!!!! They now charge $1.50 extra if you say, I want more sour cream or shredded cheese, which are supposed to be free! Then the general manager came out being so angry at me because I wanted to see the rules because I'm looking on the website and it does say it's free and you can ask for extra. Plus, I wish I did take a picture of my bowl. It was barely any cheese and when I asked her to give me a little bit more, she barely even got a pinch more of cheese. Then on top of that, our steak was super cold and over burnt. I tried to prove my point and this manager hid in her office because I want proof read more

The food is always cold and old. Dry tasteless chicken, stale rice, cold beans. Service: they treat you like you shouldn't be there. Steal money from you (charging for things you didn't get) and complaining when confronted about missing something. Ambiance: the place is trash, it's always nasty with paper spilled drinks and just everything scattered around. Truly the worst chipotle I've ever visited. Tiny edit: the 5 star reviews are 100% fake this place is bad, and only gets business because it says "chipotle" outside, they should change the sign to "chipotle Mexican grill" cause this place is just a front for rage bait. read more

BEWARE! If you order catering and pay for delivery, they will cancel your delivery and expect you to pick up the order, and here is the best part, they will not even tell you your delivery has been cancelled. Bonus! They will still charge you the delivery fee. This is the most unethical service I have ever received. So, thanks Chipotle for ruining my associate's luncheon and scamming me! After looking at their reviews, I should have never ordered from here in the first place! read more

What a disgusting group of people that are running this place. THE WORSE customer service I have ever experienced. Wish I could give ZERO stars. We were rushed in placing our order and had our bags closed up on us before we were done putting everything on our food. And the employee REFUSED to put what was missing on my meal and told us we were holding up the line. If I wasn't in complete shock about what had just happened I wouldn't have even paid. I filed a complaint with their corporate number. I hope this place gets shut down because these employees are obviously miserable. read more

Chipotle Mexican Grill - Wrapping skills on point - Mexican Near Me - Spartanburg, South Carolina

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I ordered three steak tacos & a steak burrito. The steak was burnt, crispy black. This is unacceptable. read more

Chipotle Mexican Grill - Burnt steak! - Mexican Near Me - Spartanburg, South Carolina

Came at 7:20 to get dinner, dining was empty. Employees said they are doing online orders only, had to go to the car and order online thru app. Said will be ready in 10 min. Waited over 30 minutes while watching the employees stand around. No one was working on getting the orders fulfilled. Employees were there but not getting any work done. Had other customers very disappointed and waiting much longer than what online was saying order will be ready. No reason for this delay and dining in closed early on a Saturday night. read more

I went Monday April 21st, around 6:30 pm after a long work shift. I don't know her name, but whoever made my bowls were so SOOO rude. She was rushing me, very impatient, had an attitude and it literally triggered my anxiety because I couldn't get my thoughts together after a long day. She complained aggressively to her coworkers when I kindly asked for a side of guacamole. Not to mention she was stingy with the servings. read more

Store opens at 10:45...but not if they don't feel like it. Once again this location continues to disappoint... So I actually started that first part of the review a month ago and then I changed my mind because I thought "don't be a jerk." That same day they served me fajita vegetables that hadn't been cooked at all which I didn't care. It was still good, but when I told them about it just to bring it to their attention, the manager let me know that I was wrong as her employees looked at her half smiling at why she would want to argue that. Don't believe my lying eyes, I guess. Today I get here at lunchtime and there's a sign on the door that says "we're closed due to low inventory of food." This is like the 10th strike with this particular location. It is constantly a mess at this place. Very rarely have they gotten everything right. I think this particular chipotle location is cursed. read more

1) the beef that has been featured in their national TV ads not available...2) while the burrito I ordered was good, they had no plastic knives, also out, so I had to eat it like a sandwich. Very messy.3) up tempo disco music was a bit loud for a restaurant 4) steak was over cooked and chewy. This was the 2d time I have been there and the last. read more

They must be taking the protein home because all I had was a bowl of rice..beans and sour cream. Smh Yea. I'd recommend another location. This isn't a good one. read more

Chipotle Mexican Grill - Was supposed to have chicken in there somewhere - Mexican Near Me - Spartanburg, South Carolina

Just got yelled at for not telling the counter person I am ordering 2 meals. Unbelievably attitude. I would say I am embarrassed but she made a fool of herself. read more

Chipotle Mexican Grill - Rude person - Mexican Near Me - Spartanburg, South Carolina

This place has a bad rep for seemingly no reason, it was fine. Only docking a star because some of the chips were burned but it's just like any other chipotle I've been to as far as everything else and the service. read more

If I could put -stars I would, they are the worst Chipotle I have ever been to, always low on everything, never have the vinaigrette, and just poorly managed. I've always wanted to give them the benefit of the doubt. I ordered a burrito bowl, through Grubhub, and it looked like crap, taste like crap, and the chips I paid for were so salty, I couldn't eat them. There was barely any food in my bowl, a few pieces of lettuce, and just really poorly cooked and prepared. I am so mad because I stopped going there, but someone said the service had gotten better, IT HAS NOT. read more

We have been going to this place for a few years now and the food is amazing. The service is amazing too. And the ambiance is amazing too. This location of Chipotle is amazing out of the Chipotles we have gone too. read more

This is the worst Chipotle ever Workers are lazy and they always don't have anything The management needs to get involved in this place read more

Same old garbage as I remembered. Burrito consisted of about 7 pieces of chicken, brown guac, half scoop of rice , and then basically balled up like a toddler. Anything you called out as being a poor portion size was met with attitude and then trying to charge for double portions. Never seen a charge for double rice, beans, salas until this place. I walked out at the register without paying and happily left my poor excuse for lunch sitting there. I'm not paying for this garbage and I'm not dealing with the pathetic attitudes from EVERY employee. Everyone at this location needs to be fired or just shut it down! read more

Tables, floor, and their kitchen work countertop are dirty. Staff was otherwise professional and courteous. Seriously, tables need to be cleaned and finish sweeping, don't leave a pile of swept up messin the middle of the aisle. Food looks and smells good! read more

Chipotle Mexican Grill - Interior dining area - Mexican Near Me - Spartanburg, South Carolina

This is my 3rd time to this chipotle and have had horrible experiences every time. They have NEVER had brown rice. They always say that there are out of salad dressing. I saw the cashier yelling at another customer, bad service all around. Overall the restaurant was dirty and not enjoyable. I will not be returning. GO THE EAST MAIN CHIPOTLE INSTEAD read more

First off, the customer service is AWFUL, workers at cash register are rude and rushed us while ordering our meal. The Inside was very unpleasant (dirty) so we decided we were gonna eat outside on the patio, halfway through our food worker comes out and tell us the patio is closed. There was no sign in the door was opened. I'll try to finish up he said that we had to go now and not take our time. This place and the workers are a JOKE. Happy to say I will not be stepping a foot back in there. read more

One of the workers were terrible and kept giving dirty looks also was terrible customer service. Worker had an attitude and called my friend a Karen for ordering. Worker also yelled at coworker instead of asking nicely. read more

I walked in to get a bowl, I always got a side of tortilla on the side. I was told that I couldn't get it because I didn't ask at the beginning of my order lol. The employees look like they want to fight you, no customer service at all. Also, the place is always dirty. I think this is the worst location in the whole SC. read more

This location is sadly terrible. They had food all over the counter, no ice, trash everywhere. We love chipotle, but will not return. Workers look completely exhausted. Tables were very dirty. read more

Worst chipotle I've been to by far. The employees are gross there were cups dipped in dirty water that they were still going to serve no gloves with a guy picking his nose the chicken is burnt and they don't even mix the rice they just put the cilantro on top so when it gets to the bottom there is none they are also out of steak every time I come here and they give you tiny portions even more so then the other locations read more

Dirty and short staffed. Turned away at 8pm. Put up a sign maybe? Don't shout rudely at people walking in that are unaware of your inability to have workers show up. read more

Adding another review for this Chipotle 7 months after my last one simply because it's been getting exponentially worse. They overcharge us almost every time. Today we got a side tortilla and two bowls. They didn't tell us that it's extra to get both rices, we just got that surprise at the register. They charged us for two sides and a tortilla, even tho we got 1 tortilla. The large side tortillas are $0.50 each, a side is $1.50. They charged us $3.50 for what should been $0.50. When we brought it up they got defensive and said "blame corporate" but corporate doesn't add extra sides to an order to charge you for things you didn't get. Walking in they seemed very angry even tho it wasn't that busy. 3 people on line, 1 on cash, and someone in the back. Speaking to customers with a lot of attitude. It was a manager that didn't tell us that extra rice was extra and there's no signage anywhere. The drink and utensil station wasn't stocked, it's dirty, idk how this place is still in business. The chicken looked overcooked and like tiny pieces of burnt crust when he put it in my bowl. The manager tried to give me a ripped and stale tortilla for my side and I asked for a whole one that wasn't ripped and he rolled his eyes at me as he warmed up my tortilla and then crumpled it in his hands as he put it into the foil for my side. I used to work at Chipotle a few years back so I know how it gets when it's busy. I used to work at the Sunnyside Rd location in Happy Valley, OR. We would get very busy there and yet the straws would be stocked, utensils were stocked, we were kind, trash was taken care of, tables clean. So digusting and disappointing to come to a location like this. Would recommend getting someone from corporate to come and manage this place. Fire who needs to be fired and hire people who will make this location thrive. I do partially blame corporate for what seems like the neglect of this location. read more

It's 9:25 pm, and they don't want to put more food out, and the business closes at 10 pm! That is bad business.

They don't know how to wrap a burrito.... Guac was fully brown, very slow service even though there's like 5 of them there... no customer service skills in general.. read more

Chipotle Mexican Grill - Mexican Near Me - Spartanburg, South Carolina

Well, I should've looked at this listing before I went to chipotle in Spartanburg. First, I'll say I ordered a chicken bowl there was more rice than anything else. I had to tell him to quit putting rice in. A few pieces of chicken when I got home and started to eat I had trouble finding chicken. The guacamole which I paid extra for had too much vinegar in it or God helped me. I hope it wasn't spoiled. I will not eat there again. Which is interesting because I tried chipotle in Florida when I was on vacation and everywhere that we ate at a chipotle across the state from Orlando to Sarasota they were all excellent. That's what led me to walk into this one is Spartanburg blind. But if you read this, please stay away they need to straighten their selves out. read more

I don't like sitting and writing reviews, especially bad ones. but this place definitely needs me to go out of my way and just say how bad it is. They never greet you or even look at you and they give you half scoops every time. I'm typing this while I'm in right now debating if I should eat the rest of my bland rice with veggies and maybe 3 pieces of chicken. This place needs to take out their current employees and management and the whole building itself to build another one. I don't know how I still give this place a chance, thinking the next visit will be better. It actually gets worse. read more

The start is only for the chicken being fresh they are RUDE ASF!!!! I would literally not recommend.. i literally just walked out of this place the other day because the manager was arguing with a customer. Decided to try them out again today they're literally just rude for absolutely no reason. Didn't even receive my food I just walked out again for the second time. read more

This location has some issues to overcome. Not accepting electric payments for starters which is a small issue relative to the other issues which mostly related to customer service and dirty eating area. Trash cans by the exit door were completely full. There were no trash cans at the drinking area and consequently you could see trash all over the floor under the drink station where kids and debris were thrown by people unaware of the lack of a can. No tables were being whiped down and floors had the appearance of not being swept or mopped in days. Food items everywhere on the floor and leaves had blown in through the door and were scattered everywhere. Service could best be described as intimidating....like hurry up and order so I can be done with you. Obnoxious behavior between co-workers. Food was tolerable but certainly not worth $40. Not going to that location again. read more

Terrible portions I barley got any meat she scooped some out of my bowl and gave me a half scoop of rice then when I asked for more she told me it was extra even though I didn't receive a full Portion I go to chipotle all the time but this place is awful read more

the whole experience was awful. i have been to many chipotles and have never experienced such nasty attitude & nasty food & dirty lobby. the lady at the front was talking super quiet to where i couldn't hear her. i work in food service too and do understand it isn't fun, but should never treat a customer like they are an inconvenience. needless to say.. we will not be back. they gave us 3 peices of chicken on our bowl we paid $12 for... insane. read more

Not clean, people cooking while their hair hangs down over the food, lots of food was missing from the bar. Honestly would never come back

This place is awful. Steak is always over cooked. Guacamole is not fresh and employees always rude. Not sure how they are still in business.

Every time i order online and come here (which is about every other week), my guacamole is always brown. It is ridiculous. read more

Chipotle Mexican Grill - This is the guacamole i got on July 28th at 12:20 - Mexican Near Me - Spartanburg, South Carolina

So I went to the Chipotle on the west side let me tell you something those little young children that work in that place are very rude! Oh and why when you walk in the first thing you see is how dirty that place is! Omg the floor, the tables, behind the counter where they work and the trash is running over! Man come on y'all need to do better! Oh and when you are handing food you need to wash your hands and change your gloves when handling money also! That is ridiculous!! People do not want to come in a restaurant that is nasty! Get somebody to get that place together! I gave you a star but you don't deserve that! read more