The food was exactly how I wanted it, though I would've liked a little more in the bowl. Grace was super nice and made the visit a good experience overall. Honestly, one of the best workers I've come across at Chipotle. She was easy to talk to and made me feel welcome. Could've used another scoop, but no complaints about Grace. I'd definitely come back. read more

Chipotle Mexican Grill - Fast Food Near Me - San Antonio, Texas

I had an amazing experience at Chipotle thanks to Tee and Jackie. Even though I arrived just 5 minutes before closing, they still welcomed me with a positive attitude and provided excellent customer service. They never made me feel rushed and took the time to make sure my order was prepared correctly. Tee went above and beyond with professionalism, leadership, and a great attitude. Based on the service I received, I truly believe Tee deserves a promotion to manager and a raise. Employees like Tee are the reason customers keep coming back. Jackie was also incredibly friendly, helpful, and hardworking. Both Tee and Jackie showed outstanding dedication to their customers, even at the end of a long workday. Thank you, Tee and Jackie, for providing such exceptional service. Chipotle is lucky to have team members like you! read more

This was an in and out situation. WORTH IT! I wanna start this off by giving credit where credit is due. "Avery" was the only guy manning the front. Employees must have called out or something.... but there was not much traffic at 2pm on a Saturday so it all worked out. However, Avery was on POINT! My sister and I both ordered the "Chipotle Honey Chicken" bowls and holy cheez-its it was delish!! I have never tried it before. It has to be better than the brisket in my opinion. Avery took our orders and kept pace with every selection we made and he never fell behind. Kudos to his trainers and to Avery for being quick and efficient. read more

My husband has an avocado allergy, yet avocado was put in his bowl. When I returned it, Maryah said, "I didn't even charge you for avocado." I showed her the avocado, but she did not apologize or show any concern. Dismissing a food allergy because the item was not charged is unacceptable and unprofessional. Customer health and safety should be the priority. I expect this incident to be addressed and food allergies to be handled with the seriousness they require. read more

Was celebrating National Burrito Day and using a Double Protein award I won from the Chipotle Burrito Vault game the other day. I ordered a salad with double Carnitas Protein, Cheese (Extra), Fresh Tomato Salsa, Fajita Veggies (Extra), Tomatillo-Green Chili Salsa (Side), Sour Cream (Side), Chipotle-Honey Vinaigrette, Roasted Chili-Corn Salsa (Extra), No Beans and White Rice. Lots of people were there of course and this is my favorite location as it's conveniently located off Hwy 281. I usually enjoy their food but today the salad was salty?? I noticed that in my first bite and I don't know if it was the meat or corn salsa but it was as if they sprinkled salt on the top?? Also, the cilantro on top and within the salad were soggy and wilted into a shriveled, sad clump. I also found a burnt solid green pepper and there was no extra cheese as requested. I've had no problems before and I don't know if this was an oversight with the employees being National Burrito Day but it was about 3:30pm which is past the lunch rush? I used the sour cream and sweet vinaigrette to counter the saltiness. Other than that, the veggies were crunchy as was the corn salsa, rice wasn't soggy and the portion was enough for 2 meals for me. I'll taste the salad in my car the next time I go so I can return it if it's salty and have them remake it properly. read more

Chipotle Mexican Grill - Soggy Cilantro and burnt, crispy Green Pepper - Fast Food Near Me - San Antonio, Texas

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This location is constantly playing with me. It seems every time I order something to go or be delivered, they purposefully mess up my order because they know that they won't have face-to-face contact with you. This is my second time reviewing this specific location because it truly is that shittyyyy! If you want half of your food missing or only half of your quesadilla come to this location! read more

Chipotle Mexican Grill - My "extra" rice and beans - Fast Food Near Me - San Antonio, Texas

Can someone with a GED work at this location??? For the love god?!!! They're out of meat every day and telling people the grills down. Lol get some people who can prep some god damn food read more

Horrible management strategy. Let's have a line out the door with only one person making orders slow as hell oh and let's have that same person responsible for checking out the customers as well. Oh and let's have 20 other employees playing w Lettuce and making door dash orders just watching the line grow. Place has gone downhill and isn't run efficiently to account for customers lunch break time. read more

I was not happy with amount of food provided. i ended up going somewhere else to get food after eating. read more

I asked for condiments on the side and this is what I get LOL crashing the f^k out right now. read more

Chipotle Mexican Grill - Fast Food Near Me - San Antonio, Texas

I come here regularly and today was not it. Normally I don't care but chipotle last few years has gone downhill. The workers are super nice but the food today was a waste of money. My guac was brown, my tomato was weird looking and don't get me started in my lettuce it was brown and nasty. Definitely makes me question why do I come here. read more

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My daughter and I were in line ordering and a worker was preparing our bowls. Another worker came over and used a disposable plastic condiment cup to scoop white rice from the hotel pan holding the rice. That worker then ate the cup of rice (like a drink or a shot, straight from the cup). Then another one came over, used a spoon to fill his cup with rice, and ate it. Then he wiped his mouth with his hand, and immediately returned to the island/counter to chop white meat chicken (no gloves, no handwashing). I informed the worker making our bowls what we just saw and he shrugged and said, "sorry." Then a third worker came and also scooped rice and ate it. Then the second worker filled a hotel pan with the chopped chicken, came to the service line, and dumped the contaminated chicken into what was already on the service line. Next, a woman worker came to the line and took our bowls and said she was going to remake them. She then announced to the rest of the line that they were going to pause service because they had tasted the rice and it was too salty. They were going to remake it and asked everyone to wait. We informed her what we had seen with the chicken contamination and informed her we would be leaving due to the unsanitary conditions. She just stood there-- she had zero confidence and zero ability to manage the situation and correct the health & safety issue. I emailed Chipotle customer service (at the same link they will auto-respond to this review with) and I received an AI response, masquerading as a human. I responded to that, indicating it didn't address the issue, and received another AI response. Then that happened a third time. So not only is this location absolutely horrible, their corporate HQ actually doesn't care on bit to address it. I can't stomach the idea of ever eating here again. read more

Worst service I've ever received at chipotle the workers were too busy distracted, messing around with each other when I had asked for something on my ball, the guy didn't show me and put something I did not want my boyfriend had to tell him something overall just not a good experience and did not have anything sucked up with dirty read more

Food was fresh and hot. Dining area was clean. Person making my meal was nice and made my meal fresh and it was nice and hot. Great location near stone oak. read more

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Food is ok, but what was really interesting (since I was waiting for my pick up order) was seeing two chipotle employees use the restroom and visibly be able to tell that the men's restroom was disgusting. Two employees, back to back, used the restroom before me and did absolutely nothing to clean or mention the restroom needing attention and resumed working the line. There were 7 people working and only 3 people in line so I feel priority could have been made to address this, but as a customer something as simple as this reflects poorly on the management and staff that they don't prioritize cleanliness. It's a shame. Also, tables were pretty disgusting. Please figure this out as there aren't many options but many love chipotle - this is disappointing. Just imagine if the same care is put into the food. read more

Chipotle Mexican Grill - The toilet paper and floor looks dope. - Fast Food Near Me - San Antonio, Texas

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I used to come once a week with my family, but will no longer be doing that. Something has changed within the last few months. The portions have diminished, the food quality is bad- I have gone home with rice that was not fully cooked, dry and gristled chicken, and extremely dry carnitas. I watched them put newly cooked food in the old, grimy containers. It took me about 15-20 minutes to wait in line (2 people were in front of me- only ordering one entree), order, and checkout. When I asked if they had more queso (they were out) he rudely replied "don't know" and did not attempt to find out (I had a coupon for queso, which was the main reason I was giving this chipotle one last shot). The cashier was not friendly- she is usually the one working the register when I go. I have heard her say incredibly rude things about customers to her coworkers when I have gone, loud enough for those in line ordering to hear, including how she would "jump over this counter and show her what's up" because she did not "want to deal with that today". When I told her I needed these entrees to be on 2 separate orders, she rolled her eyes. We ended up not eating our 2 entrees last night due to the hard/crunchy rice, inedible chicken, the dry carnitas, and it being cold (6 minute drive from chipotle to my house). I love chipotle, and thought I would give this location another try- I will not be doing that again. I have lived in the area for 4 years and never had a poor experience until these last few months, which is why I say something must have changed. I would like to say that I witnessed to online ordering line displays incredible customer service to those waiting to pick up their order. My experience was not with them, unfortunately. read more

I usually get a burrito and am usually pretty satisfied with my meal. My wife always gets a bowl and it always seems like she gets more food than me. So this time I decided to get a bowl as well and both of our bowls contained barely enough food to really consider it a "meal". This is the first time I've eaten at Chipotle and was disatisfied with the food. I'm very disappointed, especially for the price. Each side of my food wasn't even touching the edge of the bowl. read more

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What a dirty dirty dump. Walked out when all the tables were dirty. Napkins all over the floor.

This place should just close down, all the workers hate their life and show it in customer service. By far the worst location I've been to and would suggest some serious restructuring. read more

I've been a customer at this Chipotle restaurant for nine years. Not sure what is going on, but the quality of service has really gone downhill. Sad to say, but this will most likely be the last time I eat at this location. My burrito builder, completely left out the beans on both orders, she made me feel very rushed, and there was no other customers ahead of me or behind me. The serving size of chicken was abysmal and barely covered the serving ladle. I would expect the serving size to be proportional to the price paid. This location managed to lose six frequent customers. Do yourself a favor drive to an alternate location for Chipotle read more

The big girl that was working the night shift on 9/10 has an attitude that is uncalled for. Swear the service here gets worse and worse. I gave this spot the benefit of the doubt and i was disappointed but not surprised read more

First things first sister off by saying that I love the service that I get every time I come here they go above and beyond for me they listen to my wants and they walk me through it on my first time so now when I come back, I actually know how to order Nikita is absolutely wonderful just attentive great customer service like probably one main reasons why I come back i like this location no complaints honestly. It's not too quiet not too loud. I like that you can sit inside or outside and enjoy the weather. read more

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honestly best chipotle location i've been to, clean, food is well seasoned, and the guy making the food was in flow state. 10/10

I got food poisoning after eating food from this location Tuesday night. Needless to say, I don't think I'll be eating here again. Totally ruined chipotle for me. read more

so sad! i got a free side of queso reward and decide to order it on the app along with another one I PURCHASED. there should've been 2 queso's in that bag when it arrived on my doorstep, but no. NO QUESO FOUND! i'm so upset i used my reward for free queso and bought one, but got none? then when i call, they can't help me because it's an online order even though i ordered on the app. then the app gave me only a free drink? my whole meals was ruined because no queso and all i got was a free drink? will not be returning to this location ever! read more

Ordered tacos with lettuce cheese and salsa, but when I got home this is what I was given. Chipotle also put very little beans and rice in the tray. read more

Chipotle Mexican Grill - Fast Food Near Me - San Antonio, Texas

The staff here is horrible literally a joke and the restaurant is a mess. They also give very small portions of food compared to other chipotles. Don't waste your time coming here. read more

Food wasn't fresh. Meat was Dry with no flavor. Rice was hard. First time I've ever gone to Chipotle what a disappointment

I ventured into the newly opened Chipotle location 6302 FM 78 in Converse, Tx. Everything was decent. The staff extremely friendly and accommodating. My Veggie Bowl was about the Best I've ever had. However, when adding Chips & Guacamoles at checkout. My Chips were surprisingly STALE. And I mean to the point of No crunch. Other than that....pretty good. I'll return. read more

Chipotle Mexican Grill - Veggie Bowl, with Chips & Guacamole. - Fast Food Near Me - San Antonio, Texas

Awful stale chips. Customer service is not helpful in any way. Calling doesn't help either.

Very stingy with the serving sizes and workers don't care at all literally got a bowl of rice and they didn't even put skit of rice

Place is extremely dirty. Not one empty table was clean. Floor was not swept. I was the lone table being used inside and no one cleaned anything in the customer area. I can only imagine what you can't see in the kitchen. Don't think anyone could get as dirty as Taco Bell next door, I was wrong. read more

Eek. Small portions. Don't have any chicken available for selection today around 2 pm. Isn't that the most popular protein? Tables were all messy and they don't have enough staff to service everyone. Line was near the door they were quite slow. read more

Very disappointed in this Chipotle! I order from this location all the time and this is the second time they have done this to me. Are we not taking online orders seriously? This would of never happened if I ordered face to face. The previous time I ordered last week, I received the same thing but I didn't write a review because I figured it was just a mess up, but this is the second time. This is absolutely ridiculous. read more

Chipotle Mexican Grill - Salad w/ steak and cheese? $12? Ok. - Fast Food Near Me - San Antonio, Texas

I was waiting in line what felt like forever since it was nearly out the door. After finally getting to eating the food, I see why! It's so damn good. My bowl was packed to the top and flavors were popping. Worth the wait in store. I can't imagine ordering it to be delivered, wouldn't be as fresh. Definitely worth the wait if you make time for it. @330pm Sunday read more

Terrible service! We were told no cheese, no corn salsa, no tomato salsa, steak would be done in 5 minutes....we waited 20 minutes. Customers had to provide direction. Rude and slow....stay away!!! This deserves zero stars!!!! read more

This is the worst Chipotle location. This place has messed up my order the last two times I've ordered online here. And the order is never ready by the time on the app. If you can, go to the location on Blanco and 1604. They have employees that help each other with take out orders and it's always on time. read more

I paid $18 for a burrito bowl because "double chicken" is two full scoops but the lady only put a half scoop thus why I ordered the extra chicken - pretty dumb! Also it's $2 or something to add guacamole. Overall the bowl was good but not worth $18. The $18 doesn't include a drink or chips. This was my first time at a Chipotle and I will not be coming back. read more

Ordered the highly awaited Keithadilla today. Subbed the steak for chicken. This can only be ordered on the app so don't walk in expecting to order off the menu. My order was ready to the minute it was promised which I appreciate. Staff is always on point. As expected, my order was neatly arranged on the to go rack and easy to find. This restaurant is always clean with plenty of to go utensils and napkins. I was in and out quickly and my order was right. This featured item is a 10/10. Make sure you mix the vinaigrette with the sour cream for a perfect dipping sauce. This needs to be a permanent menu addition. read more

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Why does the food suck so bad at chipotle now? Thick beans, undercooked rice, poorly seasoned chicken. You can't go to two chipotle's and find the same consistency, it's literally impossible. read more