Nicest employees. Usually the same people. Great service. Great location. Great tasting food. Don't get why there are so many low review. Great ambiance. read more

5 stars, friendly service, food was delicious and clean area. Thank you Daniel. He attended to our order. I had the burrito/veg bowl with steak, half and half white and brown rice, pinto and black beans, fresh tomato and tomatillo green chilli salsa and sour cream with the vinaigrette on the side. So delicious!! My husband had the steak burrito also delicious and it was huge! Go here, great price, great service and food is of course delicious. read more

Chipotle Mexican Grill - Mexican Near Me - Sacramento, California

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Horrible service!!! Who ever runs this store needs to staff better. How is there only one person taking care of all the customers. The line was all the way to the door. It happens very often. I wasn't able to stay and wait for the long wait time read more

Chipotle Mexican Grill - Line - Mexican Near Me - Sacramento, California

Considering that there are thousands of "Chipotle" locations saturated across the United States as well as Canada and Europe, it is definitely not difficult to find one. The location I am reviewing is in Foothill Farms which is a census-designated community of Sacramento. Located directly at the corner of Madison Ave. & Auburn Blvd., this Chipotle has been around since the early-2010s and is the closest to where I live (in nearby Citrus Heights). As far as the location itself, it neighbors an "Ono Hawaiian BBQ" and nearby a "McDonald's". However, the parking situation can be very limited as the majority of spots are directly to the right when you park angular. Otherwise, there are only 3 dedicated spots in front of the restaurant. This is also not a big location and seating is quite limited (only large enough to fit about 20 people max). There are a few outdoor tables but on numerous occasions, I have found many of the tables to be quite filthy with food residue. I've probably been here a few dozen times; mainly for picking up to-go orders but sometimes I dine-in. The layout is similar to other Chipotle's but way smaller than many locations. Even the line can sometimes snake all the way to the main entrance/exit doors. Most of the time, many people pick up their food to-go as well as DoorDash pickups. Since I like to actually see them add my rice, beans, proteins, and sides, I know exactly what I will be getting. As many people know, prices ever since 2021-22 have skyrocketed (and depending when you read this review), they've probably gone up even more. Therefore, I have been ordering their "Kids 2-Taco Plate". This consists of two tortillas (flour or corn), side of rice, side of beans, and one protein. You can also opt for one side of your choice (cheese, pico de gallo, sour cream) and with the plate, you also get one small bag of tortilla chips and one small drink. Total price for this is only around $7 + tax. Not a bad deal if you're looking for something smaller than their burritos, rice bowls, and tortilla bowls. All in all, the Foothill Farms "Chipotle" has been consistently good in the numerous times I've eaten here. The service is average while they have gotten my orders correct at least 95% of the time. With that said and done, I am giving this Chipotle an above average four star rating. read more

Chipotle Mexican Grill - Kids meal - Al Pastor, cilantro lime rice, black beans, corn tortillas, chips, shredded cheese, and a drink - Mexican Near Me - Sacramento, California

Horribly rude horribly slow parking lot is ridiculous to try getting in and out of not good for doordashers either will never go there again

I come here out of convenience because it's a quick way for me to stick to my keto diet. Staff is generally friendly but man sometimes I feel like their portions are just ridiculous. So the other day I came and ordered a salad got like 12 pieces of lettuce... so this time I ask for extra lettuce and got maybe 10 more pieces lol. I love the food flavors but I just wish their portions also kept up with the price. The o Ly saving grace is that u can ask for extra and not get totally ripped off. Ughh I complain but I know I'll be back read more

Chipotle Mexican Grill - Half and half chicken and carnitas. - Mexican Near Me - Sacramento, California

Always fresh ! Chipotle is always generous with their portions! With this order my chips were fresh and the Honey Chicken... Loved it. !! read more

Chipotle Mexican Grill - Burrito Bowl ( Honey Chicken) - Mexican Near Me - Sacramento, California

Saturday, 10/14/2023 - Tried Chipotle. Address is 5040 Auburn Blvd, Ste A, Sacramento, CA 95841. They are located between Ono Hawaii BBQ and MacDonald. When we arrived, there were only 2 people in line ahead of us. We were the last in line. By the time we went across the front counter to get our meal, I turned around and the line was out the door! Wow. That was quick. There was plenty of parking here. At least we didn't have any trouble. But our food was pretty good. We got the carne asada bowl: half with rice and half salad, with guacamole, tomatoes, etc. The only thing was.....sadly... the beef was pretty chewy and on the plain side. I was bummed. The picture looked better than how it tasted. The queso blanco was delicious. The chips were good. But it's like $4.80 for a small bag of chips and small queso. The staffs were nice. The cashier was friendly and smiling. Chipotle wasn't too bad. read more

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Service When I arrived, I patiently waited over 5-10 minutes to be served while the staff prioritized online orders. Eventually, a team member informed me they would assist me shortly, but only after I waited further and was not acknowledged by the employee at the counter assisting walk-in customers. When I was finally helped, I was told that the store was out of small tortillas. I responded politely and requested a "Build Your Own" kids meal and asked if I could substitute a regular-size tortilla. The staff member responded with an unprofessional attitude, stating that I could not have a tortilla unless I ordered a quesadilla, which I did not want. I calmly explained that I was only requesting a simple substitution due to the item being unavailable. I brought this issue to the attention of the manager, expressing that I felt disrespected, especially after waiting patiently. The manager apologized for the employee's attitude. However, during this time, another customer began verbally harassing me, accusing me of trying to get something for free--which I never asked for. The employee laughed, and the manager failed to intervene or de-escalate the situation. I felt humiliated and unsafe, especially as a woman being targeted by a male customer in front of staff who did nothing to help. To make matters worse, I was overcharged--being told by the manager I had to pay extra for a kids veggie queso meal, even though this is not typically the case with online orders or at other locations. After all the other situation the manager said I could just order online then. At that point, I simply asked the manager to complete the order so I could leave, as the hostile customer continued to insult me while staff and manager remained unresponsive. I did not even receive my receipt nor the full kids meal, the chips and drink were missing. I left the store visibly shaken, upset, and without even receiving a receipt for my order. The entire situation was distressing and could have been prevented with basic courtesy and managerial intervention. I have worked in customer service for over 20 years and fully understand both the customer and employee perspectives. I remained patient and respectfully raised my concerns with the staff. However, I was then verbally harassed by another customer who misunderstood the situation, while the manager stood by, the staff laughed, and no one intervened. As a woman being publicly humiliated by a male customer, the lack of support from the team was deeply disappointing and inhumane. Despite the experience, I paid for my meals--was even overcharged--and left without receiving part of my order or a receipt. As a paying customer, I have every right to calmly address an issue and ask for a substitution when an item is unavailable. A manager should be equipped to handle such situations professionally and respectfully. I sincerely hope Chipotle takes this matter seriously and follows up. I will no longer support this location. read more

How much I appreciate cleanliness! Thank you for keeping the service area super clean. I have walked out of chipotles for being nasty on the serving table. read more

Chipotle Mexican Grill - Food counter - Mexican Near Me - Sacramento, California

My husband went in to buy me a bowl since I had an awful day. I can't eat dairy, however sour cream was put on the bowl. My husband asked for it to be remade, and was told he needed to go back in line. So now I can't eat this bowl because of the sour cream. As someone who worked and works in food service, this service is just disappointing. read more

Their food just doesn't do it. Last time I went to chipotle we just left. The food looked old the employees weren't interested. It doesn't feel like a safe clean environment. read more

Chipotle Mexican Grill - Mexican Near Me - Sacramento, California

They don't like to give you extra rice even when you ask for no beans. They are out of the ranch 3 days of the week (why not make more?!) And the restaurant is always dirty with no napkins or forks. read more

The first time I came here, I had a terrible experience. 1. The customer service from front end is horrible. Everyone on the line including cashier has an attitude from simple requests. 2. I paid for double honey chicken and they did not give me full portion scoops amounting to 4oz each. I am literally paying for extra-$4 EXTRA, why are they being so stingy!!! I wanted to give them another chance and it was still horrible. Again, the front end is still terribly rude. There's no hospitality nor acknowledgement of asking a customer who is clearly waiting for assistance if they are needing help with an order or a simple "How can I help you" "What can I help you with" "I'll be right with you" "I'll get someone available to help you in a moment". These are basic service manners. I noticed that people who have been waiting for mobile orders have to stand there and interrupt workers that they are waiting for a mobile order. The front line never stopped to acknowledge them or ask them if they needed help. Lastly, I asked the cashier a simple question to which she quickly tried to brush me off and said no to my question. I later called a customer representative to get assistance with my question. Turns out the cashier was able to help me with my question but didn't want to so she just told me no. The general manager, the leads, the front end all need retraining. I'm not sure what the general manager is doing or the leads to take of this store, it's so horrible. read more

This place is ridiculous! I walked in and immediately knew I would not be staying by the food presentation. The tins their ingredients are kept in were all disgusting, as if they don't clean as they go. There is no way that I would ever recommend this Chipotle location to any of my friends, family or colleagues. In fact, I would discourage anybody from visiting this spot on the corner of Madison and Auburn. It would be a waste of time and your money. read more

Chipotle's food is consistently fresh, flavorful, and customizable, making it a reliable fast-casual option. The meats are well-seasoned, the rice and toppings taste fresh, and everything comes together in a satisfying way. The downside? They've gotten really stingy with portions. One small scoop of meat, barely any rice, and they act like guac is gold. For the price, you expect more. Great food, but they need to be more generous. read more

Was craving chipotle and dropped by for dine in. The service was good. The people behind the counter were friendly. I opted for a burrito bowl with white rice and chicken al pastor while my husband got the steak instead. We had the same order except for the meat we chose yet my bowl portion seemed more than his with exactly the same toppings. Nevertheless, we both enjoyed our meal. I just hope they didn't cut his bowl portion size. As for the branch, all the tables and chairs were clean. read more

Chipotle Mexican Grill - Mexican Near Me - Sacramento, California

Missing item once again... I PAID for a small bag of chips but they weren't in the bag! This is technically a theft! If I attempted to steal a bag from behind the counter they would consider it theft... my bowl was soppy wet like a stew... it's like they're actively hating their customers. I can't imagine the damage this one store is doing to the Chipotle brand... I'm so sorry I gave them one more try... they DO.NOT.CARE! read more

They are extremely stingy with their meat section. The girl putting together the food today had 2 peoples orders wrong in one line - also had the nerve to give an attitude when putting in the wrong vegetable option. If you want the real amount Chipotle offers DO NOT go to this location. It's ridiculous, train your employees better. read more

Yeah this is the most poorly run chipotle I have ever visited. Customer service is okay. Workers are slow. The portions are small. Avoid this location if you can. read more

Food is good, and ingredients taste fresh. Don't order delivery though. For the prices charged you would think you would get your money's worth both in person and for delivery, but in delivery orders you get shorted. Ordered a couple of salads with Chipotle-Honey vinaigrette dressing, the toppings were on the very light side, and the dressing was barely there in the container sent. Total waste of a container to barely fill it. read more

Chipotle Mexican Grill - Partially filled Chipotle-Honey vinaigrette dressing. - Mexican Near Me - Sacramento, California

Came in at 9:30 waited 15 minutes just to select my rice and beans and be told they are out of every meat except chicken and carnitas. No steak or carne asada that was supposed to be brought back. read more

I would not recommend this location. We have ordered on the website multiple times. They always say...we are making your order. It will be a bit. Ok se we wait 10-15 mins and they ask the name again and say either they didn't get the order or it's not in our system! Then why did I wait 15 mins. After calling them out they panic and say, are you sure you ordered from her or let me see your confirmation. Why wasn't that done first and foremost?? Then, don't send me in the back of the line because you don't know what to do with me! It's your website I am using, you fix this mess. Bad attitude from the workers and no word of kindness or customer service skill or not even a have a good day and we are sorry for the mix up!! read more

This Chipotle is consistently bad. I've never been a huge Chipotle fan. I had been going to the Doco location recently and quickly changed my mind with how good their food is. Gave this location a try and now I realize it's the location that made me not like Chipotle not necessarily their menu. I ordered a quesadilla that didn't have the cheese fully melted. Our chips were stale. Now I know better. read more

Worst service I've ever had in my entire life being at chipotle. Unfortunately, they don't wear name tags so I don't know exactly who it was but as I came into the store and ordered a double wrapped burrito, it was the worst wrap I've ever seen. I asked kindly for her to redo my burrito as she did just to wrap it with the most awful wrap I've ever seen again with this time attitude and being rude . I then asked for a manager, and she told me she was, I asked for a higher up, and she told me they are not there, and all I received was a card to make a formal complaint . I then tried to ask for a discount because it was such a bad wrap, and the cashier lady Said that I was being rude and said they will not be giving us a discount. We did not take the food. I have contacted management and am making a formal complaint. read more

Chipotle Mexican Grill - CASHIER^^ - Mexican Near Me - Sacramento, California

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They skimp now more than ever. I bought a bowl and a burrito and they barely filled the bowl up half way. I had to ask for more rice and beans and meat and veggies. They barely put one spoon each in to begin with. The same with the burrito. But wanted $28? I'll start going to a mom and pops mexican spot they doesn't do this to their customers. read more

Got the biggest stomach flu (both me and my wife) 24 hours after eating here. Probably an employee did not wash his hands? Not sure but it was so bad, we were both throwing up and had crazy diarrhea. This place is probably not hygenic at all. Avoid at all costs read more

Every time I have came to this location I've experienced issues with the online order. I had an order placed for 10:50 and had to wait over 20 minutes to receive the order passed the time I selected. read more

Food was okay. I had a burrito for the first time here and to be fair, i was a little disappointed. The burrito was so good, only problem was the cilantro. They were cut up not so well, and i'm not a fan of that. The meat was also pretty chewy which was sad. Another problem was the guacamole and sour cream was towards the bottom, which made half of it really dry (i know i could've asked for more guacamole and sour cream, but a girls broke). Overall I give this a 3 star. Next time i'll definitely be getting my bowl. But staffs were really nice!! read more

This place sucks my sister was in front on me we got the same stuff her lid wouldn't close because of how much stuff the put but yet mine was less then half way and I told them to put and actual serving and he said he was going to have to charge me this my second time coming NEVER GO TO THIS LOCATION read more

I have come here multiple times and always disappoint. They either "miss" my online order or they accidentally give it to the wrong person. Chipotle always tries to make up for it my giving me 50% off next order but this is annoying. I come weekly and it's always something that goes wrong or the order is just incorrect and don't realize it until we get home. read more

Went in tonight the girl who was working the line was rude kept giving attitude because I kept asking for extra I wouldn't have to ask for extra if you would do a whole scoop. Then get down to veggies and there lettuce is brown and have no sour cream. I left with no food because that was disgusting!! read more

The manager who's name just happens to be Karen, is literally a Karen. I can tell she is over her position as a manager and gets annoyed at people that have any questions about Door Dash. Really quick to pass any responsibility to Door Dash as she doesn't explain what the issue might be, lacks any empathy. Can't wait for the day that robots take over jobs, at least with them the lack of empathy is expected. Looking at other reviews, this business does not have a good track record with online ordering. You've been warned. There's another chipotle down the street. read more

Every time I come in to pick up an online order at there are employees that will look at me and then just walk right past me so they don't help me. They will just ignore me and anyone else picking up an online order. They do this every single time I order so I know it's not just a one time thing or a bad day. It to the point I will stop coming to this location. read more

This is my favorite location for chipotle. They know how to spread out the ingredients in your bowl and season their food. Hoping to give 5 stars at this location eventually as we had to stop going to a different one due to missing ingredients or entirely too salty meals. Here's to hoping this location holds up read more

TERRIBLE COSTUMER SERVICE! asked politely for a burrito to be re-rapped! and was given attitude about it the second time around! the asked for a discount for the unprofessional quality, treatment! worse experience, I have had with a Chipotle in my LIFE! i have gone to many chipotle's and not once have i had that kinda service. i feel disrespected and DO NOT RECOMMEND GOING TO THIS STORE. THE MANAGER was the one giving terrible customer service! i'm not keeping quite about this I WILL BE HEARD! read more

Probably the worst chipotle location I've ever been to, in terms of the location. It's on the corner of a busy street with a small parking lot. It was not fun to travel to, but I got my food and got out. I ordered for pick-up an hour prior and my order was ready when I arrived. My meal was pretty standard, except for the fact that my bowl was a bit dry. I felt like they skipped out on the salsa and most of my bowl was lettuce and corn salsa. Luckily the steak was well portioned and wasn't overly chewy. I also enjoyed my side tortilla. The restaurant is a bit small for a chipotle, with not much inside seating. However, they do have some seating available outside that could be nice on a warm day. I'm not sure if I'd risk driving to the location during my lunch break again, door dash seems like a better plan to avoid the awful location. read more

Chipotle Mexican Grill - Mexican Near Me - Sacramento, California

Absolutely the worst chipotle I ever eat in 23 years , and I have lived in few different states and always try chipotle everywhere. The steak taste horrible, nothing tastes right it tasted like old food And different recipes then the actual chipotle. read more

Love coming to this location for my lunch. Service is great and lines are very short. Food always comes out fresh and yummy. Overall the restaurant is clean and the staff if friendly, not the biggest fan of their parking lot. read more

I have mixed feelings about this place. I love the food. I Love that chipotle is careful with the ingredients they purchase. I love that they have meat substitute, plant based sofritos that is so good I don't feel like I'm sacrificing. I also love that I can order online with the intention of a quick pick up. The staff are also generally polite. Lastly I love their chips; they are light and flavorful. I think they use a lime flavored salt. This chipotle loses stars for two main reasons. One: ordering online means showing up at the designated pick time and still having to wait. Of the many times I've ordered for pick up, only once was my order waiting for me. I've had to wait as long as 20 minutes past my pick up time while watching staff stand around and chatting in the kitchen. The second reason for losing stars is that I pay $2.05 for chips and salsa. They give a decent amount of chips but give a salsa in a fairly small container. During my most recent visit, that container was only half full. The staff all wear masks and there is no inside dining. The restaurant is pretty good at allowing for social distancing. They have a small patio that I've brought my dog to dine, pre-Covid. They also offer coke products and have lots of other non soda options. I like that they offer unsweetened iced tea. read more

Chipotle Mexican Grill - Tomatillo red chili salsa that was under filled by half - Mexican Near Me - Sacramento, California