Food was good, but the customer service and workers were awful. Completely disrespectful for no reason. Will not be coming back.

Worst Chipotle EVER! Too much attitude and too little food. Like literally they run out of proteins every time I'm here, and everyone working is just straight up angry. Tonight was buy a burrito and get an entree free and the staff couldn't keep up with the line that was nearly out the door. I understand that it's easy to get into the weeds when there's a promo like this, but consider finding a way to warn people who've been standing in line for a half hour that you've run out of carne asada...and carnitas...and steak...and that they'll have to wait 15 more minutes for more chicken. Sorry, I didn't come in for a veggie burrito. I would say: "Get your shit together, Chipotle!" But I won't ever be back to this location, so it doesn't matter. Hopefully the new one on Aramingo can figure it out. read more

UPDATE: I reached out to Customer Service Team as requested. This location needs to be stopped from cheating customers. I hope others follow up with the Customer Care team as well. I arrived 40 mins after opening and they hardly had any ingredients prepared. Their pans of food were bare and the server treated our meals as such. I received the bare minimum in my bowl. My food was so rationed like it was the end of the world and there was no more food to give. I have been given better experience numerous times at this location before and that is why I returned. This trip was the worse! read more

Chipotle Mexican Grill - Fast Food Near Me - Philadelphia, Pennsylvania

I thought how can the ratings of a chipotle be sooo low and then I came here. We ordered $35 worth of food and I left a $3 tip. 5 minutes later I realized I had a reward for a free guac. I showed the employee the voucher and he said I had to wait in line after I just waited in line previously. So I waited in line and then asked for the guac. Employee told me that I had to scan the code and when I scanned it said I have to spend at least $5. I said I just spect $35 and he said that I didn't use the voucher then so to use it I would have to order something else that cost at least $5. I asked to speak to the manager and to my surprise he said that's me. I mean the manager couldn't figure out a way to help me redeem the voucher without having to spend $5 more. Totally ridiculous!!! read more

Chipotle is Chipotle. Nothing more, nothing less. I've been to this location a few times. I've received decent service from the employees. They do not seem to be skimpy on the food. I enjoyed my burrito bowl with chicken, white rice, black beans, pico de gallo, corn, sour cream, and cheese. Yummy! Chipotle is one of those franchises that's somewhat consistent everywhere you go. read more

Chipotle Mexican Grill - the exterior of a chipotle store - Fast Food Near Me - Philadelphia, Pennsylvania

Not skimpy with the food when I've been here! Fast service and fresh guac! And fresh chicken!

Today my partner and I went to this location for lunch. We are Police officers and were in full uniform. When we approached the counter a young man working the counter serving (TALL, DARK SKIN, LONG LOCS, BEARD) stated "I DON'T FUCK WITH YAL" my partner asked him "You don't F with the Police?" He stated again "I DON'T FUCK WITH YAL" "You want a bowl" "YAL MAD AS SHIT". We frequent this location often and so do other Police officers in the area. The behavior of that staff member was UNACCEPTABLE and poor representation of Chipotle. Chipotle if you do not support the Police hang a sign on the door. read more

The workers in here have such bad attitudes for no reason. You just walk in and you're instantly met with unpleasant demeanor. The quality of the bowls they make match their attitudes. Worst chipotle I've ever been too read more

Went to try them out today door said 10.45 I went inside and the 2 girls inside were sitting down eating they looked at me funny and mumbling with food hanging out there mouths were not open. I'm Like doesn't the sign say 10.45 they looked each other continuing to eat and seemed confused and looked at me and rolled there eyelashes lol and said sometimes we do open that time sometimes we don't. I'm Like wtf I left. U guys should be closed or get better people to work there read more

Chipotle Mexican Grill - Fast Food Near Me - Philadelphia, Pennsylvania

This has to be the worst Chipotle in the country. Used to be a totally fine location until about 3 months ago. Since, the staff has gotten rude, when they run out of an item they refuse to make more. They don't sell you chips, they make you order them online which is hilarious because all of their chips are located right behind the register. Its always dirty inside the restaurant. They also cant fold a burrito for shit. Which is what it is, but chipotle is not cheap, and they are a**holes. They need a new manager ASAP. Did I mention the staff is rude? read more

Subpar. Portions: 2/10 * Taste: 2/10 Temperature: 2/10 Presentation: 2/10 Drink: 9/10 ** Tastes like rubber: 10/10 Overall: 4.45/10 I'll be honest that's just the math if I had to rate it myself it would be overall 2/10. The portions would have been enough for a small child IF it didn't taste like a tire with seasoning. I'm sure the temperature was good off the rip, but somewhere along my way home (a 10 min journey) this dog food got cold asl. Like, real cold. Packaging insulation is not on point. Like this is cold to the touch. If my girl brought me this meal I'd be convinced it was from the day before or something. Anyways, just look at it, that's enough on presentation. Fast forward to the drink option and you can't go wrong with Pibb Xtra. To sum up, statistically it's a 4.45/10, but my opinion is 2/10. * see attached image ** attached image of drink choice read more

Chipotle Mexican Grill - Portions 2/10 - Fast Food Near Me - Philadelphia, Pennsylvania

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The freaking MORONS working at this Chipolte have sent my last, THREE deliveries with at least 1 item missing. Can the management there please do something about this? read more

The young man helping me was not well trained. I asked for extra queso and he tried to charge me twice for it. He said since he put 2 scoops on he had to charge for both. I asked if one scoop came with the bowl and he said yes. I tried to explain to him them I should not be charged for 2, as one is an included item. He did not understand, he said since he put 2 scoops on he HAD to charge for 2. Is this just poor training, or a way to rip customers off? I am so ready to give up on Chipolte! Could we pleas get a Moes in Philly???? read more

I'm already lukewarm on chipotle and this experience turned me off to any chipotle ever anywhere. If you do choose to go, make sure you are crazy explicit about the ingredients and how much they're putting in as you go. It appears no one actually taught anyone on the line to make any of the products with the right proportions. The experience was honestly confusing. Just don't bother. read more

Awful they get orders wrong and no human will answer the phone. They force you to chat with a robot chat agent. Such an awful company and experience. read more

Running out of sour cream, lettuce and corn but still charging full price is ridiculous! This isn't acceptable! I'd rather take my money somewhere else from now on. read more

This Chipotle was pretty decent when it first opened. I'm not sure what happened, but it's nasty now. The place is filthy. It needs new management to set better standards. No one wears a hair net. The one worker had a long beard with nothing preventing it from falling in my food. Another time the girl's apron went into my bowl as she was making it. I can't stomach this place read more

Ridiculous smartazz condescending employees. They're not even open for business bc they're supposedly understaffed but you can order in their mobile app which I was trying to do when one of your unprofessional employees came outside to let me know just that yeah already doing it and that if I was having a problem with the app he couldn't help me. Uhmmm I wasn't but thanks for your non help you smartazz child. Why on earth would I ever spend a dollar there to be treated this way. I wouldn't. Ridiculous. It's no wonder you're a one star review location...clearly I'm not the only one who has had an awful experience here. read more

By far, the worst chipotle. Customer service was trash, food was bland, portion sizes were small, it was 5p on a Saturday and they were out of menu items! read more

The guy running the food line who mocked and made fun of me for having a dairy allergy should consider a different career. Customer service is not for him. read more

Hello, it's a shame. I had to put another review in and I don't put reviews in for anything chipotle can check my account I spent over $150 easily a week at aboutthree or four different locations also in Europe as well. I took a week off. I'm going into Columbia Blvd Chipotle restaurant. It's very convenient in the city. As soon as I walked up to the counter, I saw the same very individuals who are so vicious and nasty towards customers at the counter, ready to serve me. I turned around, got back in my vehicle to head up towards Center City and deal with the You can check my account and verify how much money I spend at chipotle a week but particularly that one on Columbus Boulevard 50 $60 easily for years there. I will not be going there anymore. The people in Center City are so very nice. The other restaurants Chipotle in Jersey are very, very nice even in Europe. They were very very nice. I don't know what it is about that south Philadelphia location. Those Hood rats down there with the weaves all down past their behind eyelashes looking like tree branches chains hanging from their nose going down to the belly on their phones yes and I witnessed this yesterday and I'm like you know what I'm out of here. Yes, managers or whoever verifies these accounts check my account and you can see as spent thousands of dollars over the years which chipotle I'm sorry I did not purchase the stock when it was at 300 but another thing though they are getting very very skimpy with the food very skimpy and what really made me upset about Philadelphia is they know I come in there regularly and you're gonna start giving me less OK I mean you see how much money I spend in here it's ridiculous but that's OK. I will continue on going to other locations. I won't be back down in the More and it's a shame because I know they have other good workers there but it's just some individuals there who they really need to get rid of. read more

Tables dirty. Staff has attitude. Bean, rice... not ready when ordering. Zero passion for their job. I love this chain but this location continues to really under perform!!!! Not just my opinion, see people leaving the store as well on numerous occasions. Get some real management in this store please. read more

My wife and I have ordered delivery from this location over a times and they have delivered us a completely wrong meal at least half of the time. It has gotten so bad that we swore never to order again. Multiple times I have driven to the location after my delivery came because it was so ridiculous that a human being could make such a cacophony of errors on a single order. I love chipotle but I warn you: do NOT go to this location. read more

This place is the absolute worst. Dirty always & the staff is nasty. Don't waste your time going in there if they close in anything less than two hours because they purposely stop making food so customers get turned away. Girls behind the counter are rude & awful to deal with. Just go to the chipotle on broad & Washington. Don't waste your time with this one. read more

They denied service to my friend and i for not wearing a mask. All While serving 3 individuals in front of us without mask. The girl taking the order was not wearing a mask also. read more

Worst customer service I've ever encountered. I have went there multiple times because it's in my area and every time it gets worse and worse read more