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Chipotle Mexican Grill

3.1 (24 reviews)
InexpensiveMexican, Fast Food
Open • 10:45 am - 11:00 pm
Updated 1 month ago

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I went here with my friend and this was the funniest experience I have ever had one hr before closing. I wanted steak on my bowl and the lady with a piercing said she didn't have any so I got double chicken. Keep in mind there was still a lot of chicken left in there end. My friend was next to order. All of a sudden they brought out steak for my friend but hid the chicken from him saying they just ran out. I put them on blast saying they were hiding it from you but they didn't care. I don't know if they wanted to take the left overs home or something but damn at least do this 20 mins before closing not a whole hour

The rice to protein ratio is so off They will load your bowl/burrito with fillers instead of protein

"Well this is how we wrap burritos here at chipotle" -Grecia the manager
Isaiah R.

Team member name was Grecia and apparently she was the manager. Order starts out fine she's making me my burrito but on a little tiny piece of tinfoil with the majority of the tortilla being on the dirty counter. I make a comment during the making of it and point out that it's on the counter and say "idk how I feel about that being in the counter" she continues on asking me what I want on the burrito. When we get to the end she is wrapping the burrito and the contents go onto the counter. After which she scoops it back into the burrito, wraps it and hands it to the gentlemen who will ring me up. I ask him if I could have the burrito re-made because it was on the counter. He kindly re-directs me back to the beginning of the process where she is and she says what's the problem. I tell her I don't mean to be a bother but if I could have the burrito re-made I didn't like that it was being drug across the counter (which was dirty) during the making of it and my food was on the counter. She then stated she'd give me a new tortilla and put the contents of this one in the new tortilla. I then say well the food came out and went onto the counter and you scooped it up and put it back in so I'd rather just have it re-made. She then tells me well that she's going to charge me for another burrito then. I say "what? I don't think it's too much to ask to not want to eat food that has been on a counter" she responded with "well we clean our counters so you're good" I ask it to be re-made again. She's upset but reluctantly throws the burrito away and starts again with no burrito on the counter this time! Yay! Except now when we get to the end she just smooshes the "burrito" into a ball and wraps the tinfoil around it and passes me to the register guy again. I pay and ask him if he can re-wrap my "burrito" she comes over asks what the problem is and I tell her the same thing. That I already paid I was just wondering if it could be re-wrapped. She refuses and I say I don't understand what the big deal is I'm just asking if you can re-wrap the burrito I mean it doesn't even look like one look at it. I ask the lady next to me "I mean am I crazy?" And she smiles and nods her head and sleepily says "no I'd want it re-wrapped too" in which Grecia's response was "well this is how we wrap burritos here at chipotle" I pull out my phone and ask her to say that again in camera (which she wouldn't) so instead I just took a photo of it which will be attached. I then ask the guy who rang me up where the manager was when he horrifingly replied with "she is the manager" this person needs to be fired. I've never had anything negative to say about chipotle I go every day after the gym. I didn't think it would be too much to ask from a place known for its burritos to actually make me one, not whatever it is that I got.

Noe M.

This chipotle service was good. The locale wasn't as busy as other chipotles I've been to. Near this area, there are a lot of other attractions to attend, since it is located in a plaza. The place is small and cold, so bring a sweater if you get cold easily. The restroom is hidden and out of sight, as a customer walked around the place and couldn't find it until she asked where it was. My wife and I both had burritos with chicken, white rice, black beans, and cheese. Can't complain about the burritos. We also had chips and salsa. The problem was the salsa chips. Because they have been bagged earlier in the day, getting a bag of chips around 4:00 meant that our bagged chips were now soggy and not crunchy. I don't know how they could correct that. Other than that, we had a good meal.

Jacque' A.

Nice people, great food, and fast service! We came here for a quick lunch break. No complaints here!

Justin B.

Good service but they served me the smallest bowl I've ever had at a chipotle, probably won't go back. Not used to half filled bowls, disappointing.

Kristell S.

Perfect Tex-Mex food. I love that you can made your own burrito, salad, bowl. Tip: the salsas should be a little more spicy.

Steak salad @ Chipotle (Pharr, TX)
Diana H.

Very clean, fresh ingredients & SUPER friendly/attentive/quick service! Even the manager was helping make the meals, super AWESOME! The meals were very well served, enough for 2 meals! Also, I really appreciate them for helping out our local female football team (South Texas Generals)...Thank you!!!

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3 months ago

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2 years ago

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9 years ago

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6 years ago

Clean. Same setup. Good to find something that is a bit healthy. Quick and easy. Don't disappoint.

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3 years ago

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Great to hear this. Thanks for sharing. -Alex

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8 years ago

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8 years ago

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5 years ago

For some reason this place doesn't offer discount to ems only to police and firefighters it's absurd.

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8 years ago

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McDonald's - This McDonald's is ass asf shitty customer service

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(6 reviews)

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Whatever you do, DO NOT order for curbside pickup at this location. I came a few weeks ago…read moreaccidentally selecting curbside instead of drive through. I waited for no joke 25 minutes. I felt rude getting out of my car, but after watching people be helped quickly through the drive thru I had enough. My food was sitting in the back, even my ice was super melted. I asked them to remake the drink because there was a layer of water and the employees body language was so mad but it wasn't fair for me. Came back yesterday to get pancakes for my daughter, this time through the drive thru. Unfortunately I didn't see they didn't include half my order so I had to pull off, take my daughter out of the car, and went inside. There are no employees there for the customers, they expect you to do everything on the electronic kiosk. It took so long to flag an employee down, but before I could another person who had been waiting 45 MINUTES (she showed me her app) at curbside came in and at was the same story, she had been waiting almost an hour. She asked to speak to a manager and the employee was beating around the bush about it, so I guess they don't have managers either? Such a weird experience. TL/DR don't waste your time inside or at curbside and always check your bag before pulling off.

extremely rude from the get go, both Martin and Ingrid Sanchez were rude to me and my 76 year old…read moremother. We asked to exchange a unopened toy still in box and both of them gave us attitude and aggressive behavior especially Martin who handed me the box with a very ugly tone.

Chipotle Mexican Grill - mexican - Updated May 2026

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