I normally go to this chipotle after work but today was definitely my last time going. To start, I don't care for spicy chicken or beans and both were in my bowl. When I opened it I thought I was seeing things so I did a little mixing and they definitely messed up. I attached a photo showing how bad they messed up my order. The cherry on top was when I tried to call to resolve this problem no one answered. So I am now leaving a review... read more

Chipotle Mexican Grill - Very disgusting bowl that I did not order - Mexican Near Me - Minnetonka, Minnesota

The way I was treated today I won't forget. Thank you! Also the two young men and the young lady with the pink hair working at chipotle were very nice to me despite my situation and treated me with respect, kindness and dignity. Like I said previously I won't forget it and more people should learn from these people because you never know who's day your going to make. read more

The quality of the items is good however, the whole American Mexican concept I don't like it. I only ate a chipotle four times in my life the more you mix the non- tasty it gets. I go authentic Mexican when I get a chance. read more

Terrible customer service from the moment I ordered. The young girl working there clearly does not want to be there. Horrible attitude, did not even address me or the lady before me and did not say one word. She really should not be in customer service industry. Won't be visiting this location again. read more

The absolute worst order I have had Ordered online website 2 burrito bowls one soda one side tortilla and was just delivered the nastiest less than bowl and half no soda and no tortilla! Wrong protein in bowl and the hottest hot sauce one No guacamole that was ordered and paid for Completely uncomsumable I understand staffing issues but simple follow instructions should not be this difficult Spent the next 20 minutes chatting with a useless bot That offered me chips SMH Can not speak to anyone about this Will be sharing this fyi read more

Chipotle Mexican Grill - Nasty not what we ordered Too hot no sour cream no guacamole and chicken not Barbacoa - Mexican Near Me - Minnetonka, Minnesota

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my guac was cold and frozen, had too mych salt therefore making my bowl unjustly, not enjoyable, day ruining,fart out my butt, sad.........

How much do you spend on getting chubby or staying chubby each year? That's your Chub-outlay. This food isn't good for you, and will contribute to your chub. This Chipotle is built into a pretty large and not too busy mall way out in the west suburbs of Minneapolis - in Minnetonka to be exact. It's a nice location and the girl serving me was friendly. My Minneapolis BFF said it was much better than she thought it would be because she usually doesn't come to this mall and seems to think that Chipotles in malls are the worst. I'm like - how can anything be worse than the regular Chipotle? I didn't like it. She did. read more

Chipotle Mexican Grill - Spot the chipotle - Mexican Near Me - Minnetonka, Minnesota

This chipotle is consistently terrible. I have never once been to a chipotle that has not disappointed me in one way or another. My theory about chipotle is that every time you get food it will dissatisfy you in a new way. This location is no different. They give out meat like they are in the midst of the great depression and the building has an off putting aura every time I am there. This chipotle is like an abusive husband- I keep going back hoping that this time it will be better than the last, thinking about all the good times i've had and how even though my order may be wrong it is always delicious. It will never be better. Maybe I have some sort of battered woman syndrome, or maybe chipotle has something special that forces me to come back. I don't know. Either way, I know I will come back home to the ridgedale mall chipotle. read more

My boyfriend tried to order queso not pico, he didn't realize they put pico until he went to take a bite. Still got charged for queso but no queso was on it. I tried to go in and get his order fixed and Tyrone created a huge scene raising his voice at me so I walked out. Very rude and disrespectful customer service. read more

Zero customer service and folks working there have no intention of serving. It's like they are forced to work there against their will! Food quantities were bad. Grossed out experience at this place. Stay clear!! read more

This location is absolutely horrible. I have ordered twice from them in the last couple of weeks as I am located near them short term. The 1st order for pickup they couldn't locate, until I pointed out the order to them, mind you the whole staff maybe 5 people were all standing in circle talking as customers were looking for help. Today I ordered DoorDash. I ordered a burrito bowl with chicken, extra white rice, extra pico, corn salsa, extra sour cream and cheese xtra cheese. The picture is what was made by this location. Not worth it. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Minnetonka, Minnesota

This is a fingernail. I chewed on it. It was in my last bite of my steak bowl. I didn't order it. It's not on the menu. read more

Chipotle Mexican Grill - This is a fingernail. - Mexican Near Me - Minnetonka, Minnesota

god awful service. do not order online. they will forget your queso and still charge you, they will half fill your bowl and still charge you full price, would do 0 stars if i could read more

Keeps getting worse. First thing I see on the door "Masks required". Currently required in Minnetonka. But manager and two employees not wearing masks. Counters were dirty and spread with food all over. Sauces in sour cream. Soda counter was a mess with garbage and soda spilled all over. Cabinet was open at the bottom. No one ever says Thank you for coming. Just herding people through. And the manager was loudly saying "this is why I don't like being the manager here"..... wow, great example for others. read more

First off we are typically big fans of Chipotle. However this was the worst experience. Everyone behind the counter was extremely rude to us. And the guy ringing up our purchase was hi off his ass. He spent more time screwing around then just finishing us. And the garbage was overloaded and they lacked utensils. If they were busy I could understand. But it was just us three and 5-6 other people.Now we know where not go! read more

Chipotle Mexican Grill - Mexican Near Me - Minnetonka, Minnesota

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I ordered double meat, and they gave me sooooo much extra. They didn't even charge me for it (this probably usually won't happen though). It was awesome. Amazing value. read more

Terrible service. The guy taking my order acted as if my presence was an inconvenience to him. Super rude. He sad there shaking his head & sighing while I was politely ordering. The music was also blasting an an uncomfortable level. read more

Just can't win with Chipotle in Minnesota I guess. I don't understand how such a good company has such bad food at every location in this state. read more

Generally have good experiences here but recently their quality of service has gone down a lot. They are often out of items on their prep line and the workers seem very disorganized. Everyone is nice and I generally have good experiences here but lately things have not been very smooth like they used to be. They were even completely out of forks. read more

THIS CHIPOTLE SERIOUSLY NEEDS TO BE CLOSED IMMEDIATELY!! Staff is always a bunch of teens goofing off or yelling at each other. If there's an adult manager somewhere they clearly don't know how to run the place. My burrito was burnt and made horribly wrong. The music is so loud the employees can't hear the customers and yell at them from over the glass counter. All over the place and an embarrassing mess. read more

NO STARS I've never had such consistent bad service. Every single time they screw up easy food. Today a woman decided my tacos needed sour cream for no reason. When I saw her reach for it, I said NO SOUR CREAM, she did it anyway, while looking right at me. When I had them remake the whole thing, she refused to listen to her boss tell her to wrap the tacos up so he had to go get gloves and do it himself. She was rude to not only her boss but also all customers in line. The manger did what he could for us, which we were grateful for, but still definitely fucked up our lunch read more

I decided to try this location again after some months of staying away. Still not impressed. The young people working there don't act like they want to be there. I order a bowl and as I was saying toppings the young man out the cover on before I was dont and missed two options I requested. I asked for a bag of chips and was giving something that tastes like it's been sitting for days. Small, broken, stale chips. Sorry I came back. Won't return. Also, one of my coworkers just returned with his order and same things. Chips are stale and all broken up.... read more

The service was pretty bad and the server had an attitude which I didn't condone with but I think it was the manager that made a little better. read more

I'm never going here again. The attitude of the guys working is really off putting. The meat is flavorless. The lettuce is horrid every time. I tried these guys a few times same results each time. I try to find positives in places but this time I can't. Just find another chipotle to go to. read more

I've been to this location multiple times and it seems to always be understaffed. One person should not be taking orders and trying to run the cash register. Last time I went, I ordered online. It was targeted to be done in 15 minutes, I showed up in 20. They hadn't even looked at the online order yet. Waited another 25 minutes because it was busy and to top it all off, my order was completely wrong. I love Chipotle don't get me wrong but this location needs work. read more

Everyone inside was so pleasant but I have to point out that Kendra who attended us, she was so professional and sweet. She truly deserves employee of the month, a raise and all of the above. Thank you. Very professional staff and caring! read more

I would think twice before ordering from this Chipotle location. The delivery driver was 10 minutes late. They forgot all of the bowls, forks, napkins and utensils for our catered event for 40 people. They also forgot one of our meat options and the chips (the best part). I thought the delivery driver left to bring up the rest of the order but after 10 minutes I called Chipotle to ask if they could contact the driver, maybe he forgot a box in his car. No luck, they sent someone to bring the chips and utensils an hour later but they didn't even bring the items to our suite to apologize, they left them at the security desk. Nobody notified me that they were delivered. I have never been so disappointed. Plus we never recieved our second meat option for our buffet! read more

Walked in, and everything was sad. From the employees to the food. You all need some upbeat music or something. You can try smiling every once in while too. Smiling increases dopamine levels in your brain. I know days can get tiring and long but keep your head up. You got this! If you're truly unhappy, maybe it's time to move on and reinvent yourself. "Life's a garden, dig it" read more

We've ordered twice from here and it has been horrible. Once with door dash and once carry out. Both orders have been made incorrectly and after being re made our meals have been sub par. We won't be going back. read more

Keep driving! Poor service. Always seem to be out of something. Guacamole once. Tortillas the next time! Now the entire service was down and said come back in 20 min! So poorly managed. For a mall restaurant they should be On Point! Put another restaurant in this spot! One that can Serve the food that's on the menu! read more

This is worst chipotle ever! One day they put more chicken one day they don't. One day they charged me double chicken. Everything is changing by daily. The workers don't seem to much hygienically. No more chipotle. read more

Easily the worst Chipotle burrito bowl I've ever eaten. Frankly, this is my first ever Yelp review because it was so distasteful that I felt I should give out a warning to others. The fajita veggies were way over cooked and gave off a strong burnt taste. Carnitas wasn't cooked right. The taste was just so off compared to all other burrito bowls I have gotten with the same ingredients. Train your food preparers better! This was far from it's universal original taste from all the other Chipotles I've been to in my lifetime!! read more

Had the most disappointing burrito of my life. The girl who scooped my beans left so much liquid in it that my burrito dripped and got soggy. I have had chipotle 100 times in my life and it has NEVER bee this bad. I am so disappointed. Had to unwrap it and put it in a bowl because it was legit all water. SO BAD read more

Disgusting, unsafe food handling. Lack of training and compliance. Employee, wearing the plastic gloves, handled money and an unknown payment method/coupon - then returned to putting meat into burrito bowls with the now contaminated plastic gloves. Clearly lack of training and compliance because two (2) other front line employees looked at the same payment method/coupon and didn't stop her. They didn't ring up the order either. Gave free guacamole because the girl pouted. Chipotle is going down the tubes because their food handling practices cannot keep up with the exaggerated marketing stories. That's why customers are getting sick. It's the food safety, silly! read more

Bland guacamole. Extremely slow line workers. Nobody can roll burritos. Don't go at lunch time unless you have a spare 45 minutes.

Something has been going on here the last couple weeks. Last week my black beans were sour and almost unbearable to eat. Tonight they are so dry and bland. Fairly inconsistent at this location but it's close to home for me and generally have a good experience tonight, however, i just bit into a chicken bone. Bone. My tooth is now aching and obviously only 3 bites in, I am not eating any more. Really bummed about this. Ouch! read more

Don't waste your time with online ordering. Most often they haven't even started making food until after you arrive. My last visit the employees blamed each other and couldn't have cared less that I was wasting my lunch break. Truly poor customer service. read more

No signs, no clear process, no efficiency, no hospitality to compensate for NO WALK UP ordering. The manager came out to take orders--took one at a time and took a credit card that was only given back 20 minutes later when the order was ready. I'll not be back. read more

When you ask for extra rice but then get none? Literally you all should be fired. This is the worst chipotle iVe been to. And I've been so some bad Chipotle's. CAn we get some staff meme vets who actually give a shit? Thanks for ruining my day. read more

I have a gluten allergy did awesome job with allergy protocol!! Washed hands, changed gloves. Made sure to have one person complete my entire order. awesome job and this celiac feels great the next day. Really terrific staff at this location, Tarasa (I think her name is) was very careful and went above and beyond. read more