The food is pretty good actually but the some members of the staff need a bit of training in customer service! Unfriendly, distracted and disinterested especially on the register today. I'm not really sure I got what I paid for. read more

John and even are so amazing helpful sweet kind and patient I really enjoyed my food and the experience. The lobby was clean and the food was delicious hot and fresh. I came in super close to closing, and they didn't make me feel bad at all. I love this chipotle read more

I've had a few good experiences at this Chipotle, and specifically want to shout out the guy who made my lunch bowl today for recommending I not get the steak that he said had been sitting there overnight. Obviously that's not what you want to hear in general, but it was good looking out on his part and much appreciated. read more

Came by at 7 said they were making more chips come back at 9 and there are still no chips they had no ice in the machine no veggies barely anything for your bowls or burritos don't go to wards rd chipotle!!! read more

My wife and I had lunch today at Timberlake Rd location in Lynchburg. Our food was luke warm at best. The steak was overcooked. Was told that glaut would be extra $2.95. Over priced. Will not be back read more

Ordered 9/29 online for lunch time pickup! Food was cold and several items missing from order. This is a pattern.

Of all chipotles I've ever been to this one consistently has issues. Waited 30 min for chicken to be made. They only ever have one person serving the whole scooping station. My wife is allergic to dairy and consistently finds pieces of cheese in guac and other parts of her meal. Multiple staff members are wandering around doing nothing while 2 or 3 of them are doing all the work. One member made jokes about my wife having hearing aids. The list could continue but the point is already made. Not sure if it's bad management or just how chipotle is but they could do way better. read more

Food was good. Same as every chipotle. Service was quick, there was no one in the place hardly. It was clean. It's a lot of food, very filling. $14 for a bowl is high but for the quantity of food it's not bad. read more

Make sure never to order from this location. They obviously do not portion your food right when you put extra on everything literally within your Mobile Order. I bring my order back inside and show him what a small burrito it is (having specifically wrote EXTRA ON EVERYTHING IN THE APP) and the lazy dude that was making it proceeds to lie and said he put extra everything and refuses to remake it. Don't ever order from this location because they will screw you over and customer service takes way too long to give you back your money. Horrible. read more

Chipotle Mexican Grill - Does this look like a burrito with extra anything on it? - Mexican Near Me - Lynchburg, Virginia

The employee didn't pay attention to what my husband had ordered. My "chicken bowl" had no chicken, no guac, and no lettuce. My son's meal also was missing the kid chips side. We're new to the area and won't be back to this location. read more

Pro: Portions are really huge. Cons: The chips were stale and way too salty. Salsa and cheese sauce too spicy as well. read more

Always Skimps on food in my bowl. Employees are rude once you ask for more and charge extra on top of the already raised prices read more

Went here 5/5/24 and this was the look of the dining room. Everything was dirty and a lot of staff were on their phones. How can one feel comfortable that the food is ok when the dining room area looks like this read more

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Very pleased with the customer service!! I placed a mobile order on a road trip and grabbed my bag as soon as I arrived. On my way out the door the bottom of the bag busted (these things happen) and spilled everywhere. They immediately came out and grabbed my receipt and refilled my order very quickly. Everyone was very friendly and kind! Great experience! read more

Still garbage. I haven't been back since my review but my wife just put in a order was supposed to be ready at 3:10. I showed up at 3:20 order wasn't ready, was told brisket wasn't ready. Didn't receive order until 3:35, 25 minutes late. At least got a sorry for your wait this time but the food should of been free or a bag of chips free. On top of it after waiting 25 minutes for the brisket it wasn't even hot when I got home 10 minutes later. Go to Moe's. read more

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I came to this chipotle multiple times while living here in Lynchburg. Never once ran into any issues. Even on Halloween when they have $3 burritos they still got through the line quickly! Staff here is friendly and they do a good job keeping the restaurant clean. This review is aimed toward this particular location but in general I'm a huge fan of chipotle. If you haven't tried their sofritas yet do it even if you are a meat lover! read more

I have never been a fan of chipotle for years, but I took a chance at this location because I was really wanting brown rice and beans for lunch. I was so impressed with the quality! I'm not sure if this location was just significantly better than others or if chipotle changed the way they do things in the last year, but I will definitely go here again. It was also super easy to order online and pickup (didn't have to wait long at all and also have the option of scheduling pickup for later). Usually, I've noticed that Chipotle often doesn't taste fresh and the burrito bowls are watery and flavorless, but I didn't encounter those problems at all here. The store was also clean, though the workers didn't greet me at all when I came in. They still get 5 stars for the added surprise factor of me not expecting much at all. Lots of great options for vegetarians and the those on a diet due to customizable entrees! read more

Chipotle Mexican Grill - Sofritas burrito bowl with guacamole, corn salsa, brown rice, black beans, and fajita veggies - Mexican Near Me - Lynchburg, Virginia

This is probably the worst chipotle I have ever been to. The service was mediocre, the hygiene questionable (the way the staff handle the food ) and to be honest even the food was very disappointing. we had to ask for someone to come wipe the table that obviously hadn't been sanitized in a while. We are in the middle of a pandemic and it really didn't look like they were putting any effort into keeping the place clean. I usually love chipotle but this location is bad!! read more

I ordered the same thing I always get which is a half chicken, half steak, rice, lettuce, cheese, queso burrito and it was somehow $18. I've never paid that much at any chipotle, including this one, for that exact burrito. On top of that it wasn't even rolled properly and broke so the lettuce and cheese went everywhere. Something was going on with the music inside as well, it kept stuttering and they didn't even bother cutting it off. The food taste good but overall it was a bad experience. read more

i'm going to be quite honest as i always am on my chipotle reviews. fck this fcking ass location i would honestly recommend eating the gum off the bottom of my shoe before eating here. skimpy ass portions & dumb ass staff. white boy was rude as a mfer & barely scooped me any meat fck. every time i come in here it's always something holy shit. i will recommend this chipotle when hell freezes over holy shit. do yourself a favor & go to the far superior timberlake or forest locations man this shit is ass read more

If you go to this location, I advise you not to place pick up orders. You're better off going in line and waiting. At least you can see that they aren't cheating you on the portion size. Also, I placed a pick up order yesterday and waited 10 minutes after the promised time. They forgot certain items in my order. While I was waiting, the whole line was able to place their orders, and the line was completely clear. Personally, I prefer the Old Forest Rd location. read more

Worst chipotle ever. I would rather get Taco Bell any day. I mobile ordered and got the bowl with everything that was supposed to be on it with my name as well. After opening the bowl there was no meat and no rice. I will drive to Forrest everyday before I go to Wards Road ever again. read more

Everytime I eat here lately the rice is hard and disgsiting. I tried to give them a few chances but I will no longer eat at this location.

Went in to eat at 2:45 the place was a disaster. Every table was covered in food. They were missing half the ingredients on the bar. No grilled vegies, no beans, and worst of all no forks. When I asked, "there is a Walmart right there but some forms" the girl said Chipotle won't let them. Then when I said can I get some guacamole I place of all the stuff you don't have they said it was extra. What a wreck! I hope chipotle figures the out. read more

I placed an order on the Chipotle app. I ordered a chicken bowl with brown rice, black beans, cheese and sour cream and a steak bowl with brown rice, black beans, fajita veggies, fresh tomato salsa, guacamole, romaine lettuce and sour cream. I also ordered a side of chips and guacamole. Upon arriving at the store, there were signs posted on both doors. The signs read that this store was out of black beans, tortillas, and chips. I headed to the register and confirmed my order. The employee handed me my order and I asked if all items on the sign were not in stock. The employee said that the only thing they were out of was black beans. I then left the store with my food. When I arrived at home, I checked each meal I ordered and all the toppings except the black beans were in there. After eating my meal, I noticed that the bag of chips was a 1/3 of the way full which I was also not happy about. I used the app to chat with Chipotles customer service about the issues with my order and I received two free drinks for my $34 meal that did not have all the ingredients with it. Chipotle needs to work on their app and website to make sure that the customer is able to order exactly what they want. I usually don't have any issues with this store, but the lack of communication about ingredients being 86'd would have been nice to know when I ordered. read more

This was the dirtiest Chipotle I've ever been in. They were also out of lettuce and peppers. Lettuce really tops off the bowl. Hi can you be out of lettuce???? When I'm traveling I always look for a Chipotle because I know I can get a nice and healthy meal. I don't plan to return to this one. read more

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So tonight my daughter and I decided to eat at chipotle we had never been more excited to try something new. It took 3 1/2 minutes before anyone even acknowledged that we were standing there however once they asked for our order the girl behind the counter was extremely rude to us. We have never been before so we weren't really sure what to order or how to order it and was reading the sign to guide us. There was no one else in the restaurant when we walked in but the girl behind the counter acted as if we were wasting her time somehow because it took us a moment to decide what we wanted. When we finally got our food the rice was cold the chicken was so overcooked and dry that we couldn't even eat it I wasted $27.20 tonight going to chipotle. Our first and last time ever eating at this restaurant not only was the staff rude but the food was disgusting. read more

Surrounded by restaurants that would gladly seat me to a table and allow me to dine-in, Chipotle continues to serve their customers take-out only. This goes beyond Covid safety measures and is just downright lousy customer service. If Taco Bell allows me to dine-in, why is Chipotle kicking there customers to the curb? COVID safety measures taken too far... read more

First off if I could give negative stars i would. This place was terrible. Went in a place was packed just thought hey there busy. But no the place is slow an poorly ran. Looked like there was at least 6 people working. One at register one makeing the food the others wondering around. Well if this wasn't bad enough they wait till you get to the counter to tell you we have no lettuce. How do they not have lettuce every grocery store in lynchburg has lettuce go buy some. read more

This is a nice chipotle with good seating and quality food. But the only downfall for this restaurant is that the kitchen is a disaster, there is food, gloves and utensils scattered all over the floor. It makes you think wow the food I'm eating right now was made in there! read more

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This chipotle does not allow people to have veggies unless you do a mobile order. When I stood in line and tried to get food, the guy said he wouldn't give me veggies unless I ordered from the app. I downloaded the app and tried to order but there was no veggie option for this location. read more

I had an awful experience here! Food slopped together..missing items for to go order...went to counter...rude and unbothered. NEVER AGAIN

my burrito was rolled into a ball, no white rice mid chipotle. overall i was unhappy with the lack of food that was available. would not recommend. 2. just came at 10:15 because it says open till 11. and everything is already being taken away. horrible chipotle read more

0-5 stars. This chipotle has consistently been terrible! They are always out of stuff and tonight I was told by an employee that the manager said "I don't give a F*ck people can either get what we have or leave!" Severely mismanaged! Chipotle you need to do better! This location is pathetic! read more

absolutely THE WORST! they were out of most items at noon on a monday??!!!! the garlic guajillo they gave me was grey and barely found in my burrito. it was nasty looking and they barely gave me even a scoop of it. not worth an additional $10 for extra protein. i had to ask for extra rice because the scoop they gave me barely even made a line in my burrito. i ordered extra steak, extra rice, extra lettuce and extra salsa and it was the thinnest burrito i've ever gotten from there and they didn't give me a bag or even completely wrap it lol. SAVE YOUR MONEY!!! NOT WORTH IT!!! THIS LOCATION IS A JOKE! read more

Chipotle Mexican Grill - a pathetic burrito - Mexican Near Me - Lynchburg, Virginia

The people are very nice and friendly. However, I have never waited so long at another Chipotle. The length of the line was standard to any evening, but I waited 30 mins to even order my food. Once again, I want to reiterate that the staff was very friendly/professional. Just seemed like they take a lot longer. read more

This chipotle has a reputation of being terrible, and it's accurate. My directors decided to treat the office to lunch yesterday - we all completed our orders and everyone was pumped about delicious free lunch. When it arrived, almost everyone's orders were wrong. No fajita veggies were to be found at all, though I asked for extra. My coworker ordered a veggie bowl and literally got lettuce beans and rice. We mostly just got a lot of rice. I'm assuming that they were out of most things, but if so - mark things as unavailable / let people know and don't just send orders completely wrong. It was a disappointing week and we were looking forward to a nice lunch - just a little frustrating. I do not recommend this chipotle. read more

The service was absolutely horrible. The food was not bad. But all employees had a very poor attitude.

As someone who have been in Lynchburg since 2015, I have eaten here many times. However, the past few months the flavor and quality has drastically improved. The lime, bay leaf, and cilantro pop way more. I don't know who they hired recently but they deserve a raise! read more

i was walking in SO excited to eat chipoltle because i hadn't had it in forever. I walk in to a very chaotic environment with chaotic workers. Before i even reached the beginning of the line a worker yelled at me asking me what i wanted to eat. she was very rushed and stressed out which stressed me out & triggered my anxiety to the MAX. she acted as if there was a long line & there was absolutely not. Then looking at the food i wanted guacamole and it looked like it had been sitting there for days... brown, and moldy looking. when i got my chips they were stale along with others eating with me. when i asked for a refund the same worker that was chaotic and rude told the guy not to give me one. thankfully a sweet guy came from the back and gave me a refund!! I am greatly disappointed with my experience. read more