Literally refused to make a quesadilla because the oven was down when the could have simply done it the old school way which we asked and the dumb manager refused too read more

We LOVE Chipotle! We prefer walking through the line to pre-ordering... always receive larger portions walking through, so we have two meals each rather than one! 99 percent of the time the servers are very attentive and build our burrito bowls to specs. Highly recommended! read more

I never saw this type of Chipotle or other restaurant. Very unpleasant place. Full of dirty and not cleaned . Tables are full of west food and tray,floors covered with napkins and poured drink left without cleaning. Food is not fresh and healthy. Service is very poor. Instead of doing their part texting and talking on phone. No any respect for customers. read more

The owner should be ashamed how far this place fell. It's repulsive being in there my shoe came off because it got stuck to the floor, the employees make you feel like you're wasting their time and they never have anything that you actually want to order, if you like questioning if your food comes with a side of Ebola this place is perfect read more

I've never had an issue with this Chipotle. I usually always order To Go, which my friend is hesitant to do because of the fear of them skimping on their products. However, every time I get my food, it's always packed to the brim. If I lived closer, this would definitely be my main Chipotle. read more

One of the WORST Chipotle's I've ever been to. AWFUL portions and NO FLAVOR ON ANYTHING. Manager gave me a half scoop of rice and beans, then when it came to my protein I was actually shocked at the tiniest line of meat that was added on top. I was forced to get double meat which I've RARELY ever done. The food was completely tasteless!!! No flavor in the beans or rice, couldn't taste my Barbacoa at all, fajita veggies, corn and sour cream just added more bland flavor. I would have gone to a nice restaurant for wasting $18 on ONE bowl. read more

My pickup order was ready and they had two people at the register yet only one was helping and she was checking out the people who were going through the line. Finally the manager who was just standing there decides to help and I tell him my name he gives me my order and I ask for vinaigrette he ignores me after looking in my face so I ask the girl she gets it for me then he says "next time order it online" so I replied you don't have the option to. He says you don't? I say no you don't and you should probably research that before telling someone what to do. Like why be an A hole ignore me then tell me I need to do it online.. when everyone knows you don't have the ability to add vinaigrette online for a burrito bowl. Jesus Christ people and their power trips are insane! After reading other reviews it seems like this manager is an ongoing issue. Any other time I've been here and haven't seen him everyone was sweet but this guy needs some sort or training or removed from the establishment in all. Chipotle you need to do better and find out some ways to get this location reputation back in the clear. read more

Great food as always and this particular location is clean and the customer service was a pleasant experience as well no complaints about this location thanks Lewisville chipotle and it seems like that they provided me with a little extra food well you know what they say everything is bigger in Texas read more

Chipotle Mexican Grill - Steak bowl with a extra tortilla - Mexican Near Me - Lewisville, Texas

The portion size issue at this chipotle is insane. Ordered this and wanted rice but they were out? How can chipotle be out of rice. Absolutely absurd. Horrible customer service horrible management. Just horrible read more

Chipotle Mexican Grill - Mexican Near Me - Lewisville, Texas

Normally chipotle does a good job for servings, not this location. Ordered double rice/double beans and the server gave two half scoops. Then proceeded to not wrap a tight burrito that fell completely apart after I unwrapped the foil. Might be the worst burrito I've ever ordered from a similar restaurant. read more

This chipotle is terrible. For one visit I saw the Manager cuss out a customer, who wasn't being rude at all and waited a long time for her order. Aside from that, they always nickel and dime me for sides of salsa, when I am buying 2 bowls along with Chips and Guacamole. I like chipotle and the woman on the salsa station is great. I used to work as a restauranteur Chipotle service manager, so I can understand how tough it can be as an employee, but this location just sucks. I'll go to the other location read more

Everything was good (better than most other locations) except the cashier (do not remember the name, a tall African -American guy) who was quite rude! read more

I guess chipotle locations in this area don't stock anything at night? I went an hour before close and there was no pico no corn no lids no forks and the portions were tiny. What's the point of being open if nothing is stocked and the employees are laughing not caring about service or inconveniences. I don't normally leave reviews read more

Let me tell you about the excellent service I had in Lewisville Chipotle. The store was clean. Bathroom cleanliness was awesome. Xavier cared about what I was ordering. Ashley's smile brightened the room. She greeted me promptly and asked if I needed anything else. If you keep the two of them together on a shift it is a key to success. I'll only go to this Chipotle now. read more

Just wanted a quick dinner and so I ordered pick up and I came in 6 minutes after the pickup time only to find out that my order was handed out to someone else. It seemed like they were very dismissive. I ended up staying for 30 minutes because there were customers and workers kinda fighting in the background so my order wasn't recooked until everything was settled. read more

This evening about 9:30PM my husband and I visited Chipotle and I wanted to order my usual : 2 crunchy meat and cheese tacos with guacamole and chips. We were greeted with " just wanna let yall know we don't have Shredded cheese , Pico , Guacamole (& some other items ). I told her I only eat meat and cheese and the female told me " well we have queso but you have to pay for it ". I shouldn't have to pay for cheese when it's included in my 3 tacos that I purchased. If you didn't have the correct cheese it's not the customer fault. My husband was on short time so I went ahead and ordered the chicken tacos with queso. The gentleman fixed my tacos sooooo sloppy and I am not saying this because I didn't want to pay. The meat was not in the tacos, he just spoon in the bowl and let it fall where the meat land. Very sloppy. Brandon rung me up and charged me $1.70 for queso. It was a very unprofessional and unpleasant experience. I will not return to this location. Tacos were cold and soggy ( live 5min away ). Both employees don't know what customer service means and a conversation with nightcrew is needed. I submitted feedback on chipotle website as well. read more

Chipotle Mexican Grill - Mexican Near Me - Lewisville, Texas

There aren't many times where I consider places 1 star but this is a health risk and a disgrace of an establishment. Workers don't clean and they sit on there phone while the line is out the door. truly sad. read more

I tried to use my free entrée coupon off of the app. They proceeded to double charge me because I got a half a spoon of extra chicken. I advised the manager that I wanted something different since the portions were not enough. He then instructed me that he was not gonna change my order. I proceeded not to purchase anything since he did not want to change my order and yet he still used my free entrée from the chipotle app when I returned to the store to confront him about it he told me to get out of his store and that was no longer going too serve me anything because I cost him money. I've been coming here about once a week for the last 3 months and this is how I get treated by your manager. While I was trying to resolve the issue he had an employee call the cops on me when I asked for what reason he started ignoring me(I waited for the cops). Long story short I just wanted my free entree back because your manager told stole it from me. Didn't know Chipotle was in business of stealing from the customers. read more

I went to get some food to eat at the restaurant the person who took my order told me he did not have enough Stake to make my order but I could get another meet to mix it with the order I was makI g. then immediately anothe rperson came and took over and told me that the portion I had already was enough unless I needed to pay extra for other type of food , clearly the portion on my plate was not even quarter of the normal given but the oerson who took over was very upset unhappy to be there and ready to close the store. he did not want to hear anything and proceeded to trash my plate before u even answer anything! extremelly disappointment the service is aweful!!! read more

This is my weekend cheat meal, I always eat at this location but I am not to sure if I will going forward. I ordered a veggie bowl with guacamole instead of meat and when I got to unbox my food I noticed the guacamole in my bowl had a smell and looked weird. I called to speak the manager and his reply was" I had other customers call and tell us the guacamole is bad" so I replied, why are y'all still serving it and putting us at risk of getting sick. This is disgusting and was a waste of a bowl I had to throw the whole thing away so I will not be eating there until they get fresh read more

Chipotle Mexican Grill - Spoiled guacamole - Mexican Near Me - Lewisville, Texas

I went in to order and the lady behind the counter was so unpleasant and didn't listen very well. I asked for a chicken quesadilla and she gave me just cheese. I didn't want to correct her because she seemed so annoyed already. She also didn't have anything on the line and had to keep going around the corner to make my bowls which I didn't like because I couldn't see where she was getting the food from or how she was preparing it. The whole experience was very unsettling. Won't be going back to that location again! read more

Terrible,terrible. services lady behind the counter was slamming my food around , got upset with me I wanted everything on the side .

the two ladies up front today 8/29 around 2!! y'all were so good and very demure !! very cutesy!! it was a lil busy but both did great and served a good portion!! read more

Chipotle is the best but the beans make you fart a lot, so yeah but it's OK I mean it's amazing like but except the part that you fart in Chipotle from beans beans make you fart so I recommend it except the fart hee hee read more

This place constantly either gets mobile orders wrong or doesn't have them in their system. there is always a long wait for pickup or delivery because they don't have anyone working the mobile orders. They are constantly out of forks and napkins, too read more

Very friendly service. Loved the atmosphere. Chips were so thin and good. However, I was disappointed with my chicken and steak fajitas. My friends taco salad looked awesome and said it was. Next time I will get that! read more

I love chipotle but I came here to get a bowl Togo while on a work trip and honestly I think my steak was under cooked. They said all of their steak was medium well but there was blood and red in several pieces so I picked the steak out of my bowl. Other than that it was great and fast service! read more

Always something! I always try to give this chipotle a chance! But they're ALWAYSSSSS missing something! Never have my order ready! Making me think I placed the wrong order ! When I'm fact they lost my receipt! I placed my order@ 7:45!! The site said my order would be ready @ 8:10 I arrive @ 8:30!!! & they argue with me saying they don't have my order! When I show them It was actually going to be ready @ 8:10 they're like " oh my bad" Customer service is HORRIBLE! They need new management. The cashier ALWAYS has an attitude. They all just act like they're jobs is horrible. I will literally drive an extra 20min for the next chipotle from now on. I could go on & on about other experiences I have had here but I just won't ever go back. read more

This has to be the WORST restaurant in its entire chain!!!! They mess up my order every single time and that is not an exaggeration. I order ahead I always end up waiting 30 minutes past my set pick up time. Also not an exaggeration, this happens literally every time. Will never go to this establishment again. read more

This location just never gets any better. I haven't been in a couple years. They were fairly busy with takeout during Covid but I wasn't surprised when I left to see there wasn't much lunch business right now. I told the server I wanted to veggie salad so his next question was what meat I wanted. Then he asked me if I wanted fajitas and I reminded him that I wanted a veggie salad. And he said, do you want the fajita veggies then he said the peppers and onions and I finally understood what he was saying really doesn't need to be this difficult. I told him it was to go, and when the next person rang me up. It wasn't covered to go, so she had to put on gloves in order to cover the container which I appreciated. She did walk back to the guy and remind him it was to go so he knew and she apologized to me which I appreciated. When she asked me if there was anything else I couldn't understand anything. She said she repeat it two more times and I finally figure it out. She was asking me if I wanted anything else like to drink or anything else. I've always had trouble being able to understand people what people are saying at this location. When I went to eat my salad later, I realized they didn't offer me a dressing. Food quality and portion was good. The floor was really dirty and there were no spoons and very little plastic ware even though there wasn't much business at 11:15am. It'll probably be another couple years before I go back again. read more

I eat at chipotle regularly. Big fan and this location is close to work so I'm here a few times per week. Usually good service but today around 2 pm the younger African American lady taking my order with a thick accent had a terrible attitude. Was pissed off every time I politely asked her to add an ingredient to the bowl I was ordering. No care was put into assembly. She acted like I was a total bother read more

They can barely handle the doordash orders. Don't add indoor dining or takeout if you can't manage it.

Did a walk up order of a chicken bowl at 630pm. They had a new tray of chicken ready and I was given a good supply of it unlike other locations that give you little. They also did not skimp on other toppings and gave a lot of guacamole. Great service. read more

BEST CHIPOTLE EVER! I've been coming here since the day they've opened and the only thing that's changed is the price which they cannot help. I love THIS Chipotle! read more

I know Chipotle's have been under fire recently but I will have to give this one a 5-star this time for the customer service aspect. Typically, for most chipotles I will get the same satisfaction out of, very rarely do I come upon a bad tasting burrito. My biggest complaint in recent years is that they kind of cut back on the amount of meat they give you. Granted, in the early years, they gave you way more than they should have probably. Anyways, I came in on a Monday, and I misread a promotion big time, my fault. But the manager honored the coupon. Quick fast service and keeping the customer happy. I will continue to promote this location!!! Come see them. read more

Simple, tasty and it's non-gmo. I think... I stopped eating the burrito a long time ago but instead opted for the bowl. I find it a better choice. More rewarding and I don't look crazy carnivore trying to put it all in my mouth. read more

I ate a chicken burrito bowl from this location at about 6:45 PM on Wed, January 23, 2019. At about midnight my stomach felt upset. At 1:00 AM, I woke up seriously sick to my stomach and the "fireworks" continued non-stop until 6:00 AM. I am wiped out and have to stay in bed the next day, hoping my stomach will go back to normal soon. It could have been a coincidence and it could be a stomach virus. But I won't risk this happening again in the future. read more

Oooo this location has beer!!!!!!! too bad I only come here for lunch because I work nearby...whomp whomp! haha same great food as anywhere else! I wish they would separate the bell peppers from the onion in their "fajitas". I dont like bell peppers and I feel guilty asking them to pick them out and just give me the onion. Does anybody else do this? I hate bell peppers!!! it's not the right kind of spicy and it has no flavor. The texture is kind of hard and horrible, bleh. read more

I am giving four stars mainly on how delicious the food was. I ordered a carnitas bowl with the usual suspects: White rice, pinto beans, pico, and salsa verde. I ordered through their Web site for pickup. When I got to the restaurant one of their awesome employees showed me where to pick up my order. When I wen to the little cart where they put their take out orders, there mine was (there is a receipt they tape to the bag with your name printed on it). The food was so tasty. read more

I don't know if I blame chipotle or door dash or both but ive ordered numerous times and I have had my order partially wrong or completely wrong 4 times in a 3 week period, I also have had coworkers order and have numerous issues with their order. It's almost comical at this point and a surprise if my order shows up correctly. There has got to be a better way to ensure customers get the right order. After this 4th error in recent weeks I can no longer be quiet about the issue. Also their solution most of the time is to have the order remade and I drive to the location (when I got the wrong order via delivery) instead of them requesting a driver! read more