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    Chipotle Mexican Grill

    2.9 (94 reviews)
    InexpensiveMexican, Fast Food
    Open 10:45 am - 10:00 pm
    Updated 2 months ago

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    Steak bowl with a extra tortilla
    Melissa W.

    Great food as always and this particular location is clean and the customer service was a pleasant experience as well no complaints about this location thanks Lewisville chipotle and it seems like that they provided me with a little extra food well you know what they say everything is bigger in Texas

    The portion size issue at this chipotle is insane. Ordered this and wanted rice but they were out? How can chipotle be out of rice. Absolutely absurd. Horrible customer service horrible management. Just horrible

    This evening about 9:30PM my husband and I visited Chipotle and I wanted to order my usual : 2 crunchy meat and cheese tacos with guacamole and chips. We were greeted with " just wanna let yall know we don't have Shredded cheese , Pico , Guacamole (& some other items ). I told her I only eat meat and cheese and the female told me " well we have queso but you have to pay for it ". I shouldn't have to pay for cheese when it's included in my 3 tacos that I purchased. If you didn't have the correct cheese it's not the customer fault. My husband was on short time so I went ahead and ordered the chicken tacos with queso. The gentleman fixed my tacos sooooo sloppy and I am not saying this because I didn't want to pay. The meat was not in the tacos, he just spoon in the bowl and let it fall where the meat land. Very sloppy. Brandon rung me up and charged me $1.70 for queso. It was a very unprofessional and unpleasant experience. I will not return to this location. Tacos were cold and soggy ( live 5min away ). Both employees don't know what customer service means and a conversation with nightcrew is needed. I submitted feedback on chipotle website as well.

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    4 months ago

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    2 months ago

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    4 months ago

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    3 years ago

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    2 years ago

    Terrible,terrible. services lady behind the counter was slamming my food around , got upset with me I wanted everything on the side .

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    5 years ago

    They can barely handle the doordash orders. Don't add indoor dining or takeout if you can't manage it.

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    Review Highlights - Chipotle Mexican Grill

    Let me tell you about the excellent service I had in Lewisville Chipotle.

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    Bojangles

    Bojangles

    3.9(29 reviews)
    5.0 mi

    I had an outstanding experience at the Bojangles in Lewisville, TX, and I have to give major credit…read moreto Alex, the manager on duty, who was absolutely incredible. From the moment I walked in, Alex set the tone with his professionalism, positivity, and genuine care for every customer who came through the door. Alex and his team went above and beyond to ensure everything was perfect. You can tell he leads with pride and creates an environment where exceptional service is the standard. His attention to detail, friendly demeanor, and willingness to go the extra mile made my visit truly memorable. The entire team followed his lead--efficient, welcoming, and truly top-notch. It's rare to find a manager who makes such a noticeable impact, but Alex absolutely does. I can't say enough good things about this location. If you want great food paired with even better service, make sure to stop by this Bojangles. With Alex at the helm, you're guaranteed an exceptional experience.

    I had a really frustrating experience at Bojangles. I went through the drive-thru and tried to…read moreorder a couple items that were clearly listed on the menu, but the employee told me those items "weren't available." That was already disappointing, but what made it worse was when I went inside afterward and saw those exact same items being served to customers at the counter. It felt like the drive-thru customers were just being brushed off instead of getting accurate information. If items are actually unavailable, that's understandable -- but don't tell people something isn't available when it clearly is. It's confusing and wastes people's time. Customer service and consistency really need improvement here. If you're going to run a drive-thru, at least make sure the information you're giving customers is accurate.

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    Chipotle Mexican Grill - mexican - Updated May 2026

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