This is actually my first time going to this location. I was barely greeted. And they seem to want to rush. I was the only person in line. I got a bowl as you can see and wanted to try the sweet chicken. The food wasn't as bad, but the chicken was pretty dry. And the customer service was not great which kind of seals a deal for me for going to a location. May or may not go back. read more

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We've been coming to this Chipotle for almost four years. At the beginning, it was great, but the last couple of months' visits have been really disappointing. Chipotle is known for generous portion sizes, but lately the portions have been extremely small. The bowls aren't even filled properly, and the amount of protein is ridiculous. I always order half steak and half chicken, and the portions look like half of what they should be. You're paying money for your food it's not free yet it feels like you're asking for a favor just to get a fair serving. We're not asking for a whole chicken or a whole steak, just a fair amount of food. On top of that, the chips look and taste old. They don't taste fresh or crunchy at all. Overall, the quality and portion sizes have gone downhill, and it's disappointing considering how good this location used to be. read more

Not sure why this store has such low stars since my order is always accurate. I honestly believe this is the best chipotle in my area. I drive from Landstar to here because I'm the other locations are always inconsistent. Anyway just wanted to give the staff a shout out for being consistent to me. Thank you again this is my third time driving out of my way and it's been perfect thanks read more

Food is good but Service so bad ,I feel so bad It made me feel very unhappy. I won't go next time.

My go-to local chipotle! Apart from the long lines this place is pretty solid. I don't trust it to order online because my order is always wrong, but other than that can't complain! I agree with other comments about tables being dirty 9/10 times, but it's chipotle they're pretty short staffed most of the time especially on this chaotic location. Regardless, I'll still be here for bowls and have never really had an issue here. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Kissimmee, Florida

First time trying this location/ Very disappointed with the food and the service. The food was just so, so -not hot and looked like it had been sitting there for a long time. The crunchy taco shells were not crisp or crunchy. We had a problem with the bill. We go to Chipotles in the area a lot unfortunately this one over charged us. We talked to the manager and she was no help. We said we wouldn't return and she said she didn't care. It was very disappointing to us as we normally love Chipotles. There are other options in the area that are much better! read more

I went to chipotle for lunch and to my surprise it was not too busy. The service was great, they were very helpful in telling me the ingredients and the place was very clean. The food was delicious, so far the best chicken I've had, it was soft and flavorful. They gave us enough of each sides. My child had a kids meal he was very satisfied with it- usually he's a picky eater! read more

Chipotle Mexican Grill - Lunch - Mexican Near Me - Kissimmee, Florida

My family used to love going to chipotle ever since it has opened up but the quality has changed for the worse for some chipotle restaurants but this one definitely hits the mark. I've seen busier chipotle restaurants that had quicker service. The line wasn't that long yet it took a ridiculous amount of time to get our food. Taste wise not that bad. It's just that the amount of food you get for said price of around $11 at least is ridiculous. I remember when chipotle used to be affordable and gave buyers a hella good amount. Despite the raised prices, this chipotle specifically hardly filled the bowls. This again applied to all 3 orders that me and my siblings got. Getting double hardly amounted to anything despite the increase in price. I wouldn't definitely recommend not going to this location. read more

Always the best for a quick meal! Healthy and you can pick your own choice of everything. Very affordable. Nice staff too. Clean surroundings. read more

During my recent visit, two employees were talking to each other while taking my order. I had already explained what I wanted, but employee that started my order was so distracted by her conversation that I had to repeat myself multiple times. It felt like I was interrupting their conversation just to place my order. I understand this isn't fine dining, and I'm not expecting Michelin-level service, but it shouldn't be too much to ask for basic attentiveness while I order. When the customer behind me asked how much a bowl cost, the employee who was making my food not only didn't answer, but openly mocked him. Regardless of whether the prices are visible, there's no excuse for that kind of rude and unprofessional behavior. A little respect goes a long way. I don't know who manages or hires at this location, but this kind of service is exactly why this place has a bad reputation. Also, thank you to the employee who made my burrito unfortunately, it was so poorly rolled it completely fell apart. I had to go back and ask for a bowl. It wasn't even overstuffed just badly put together and WET. Overall a terrible experience. I didn't catch the names of the two girls working, but I won't be returning to this location, and I recommend others avoid it too. read more

We have had several bad experiences with this Chipotle! 1. As we all know their serving sizes are not accurate and when asked for double portions there is still barely any meat in the bowl. 2. When ordering online our delivery driver showed up with the bag unsealed, and chips half eaten and missing. 3. When I arrived in person to get my online order, a team member changing a trash can handed me my food without changing his gloves or washing his hands. This chipotle has the worst costumer service and the food is horrible. Don't go here! read more

No seevice couldn't order the food on the app. They will not sell me a casadilla over the counter like a normal business. I just want to eat and can't purchase it online. Terrible customer service as they clearly don't care. Lost money because you won't just sell me a casadilla read more

Ordered for delivery and both our bowls we're incorrectly made. The labels on the lids read correct but inside the bowl was not even close to what we ordered. Tried calling the store but got stuck in a bad voice service not able to talk to a real person. 2 bowls made wrong! Unbelievable.... read more

Asked for a veggie bowl and without informing us they were out of the veggies, the server just dug in the container to get some pieces out. she literally had to scrape the container. Asked if that was all she and she replied yes because they didn't have anymore and they were not cooking more either. Other customers were having similar issues as they were getting very little rice, beans or meat. And when asked if that was the amount the server would reply that if a customer wanted more it would be charged as a double. The table and drink area are really dirty. Seems as though management has done nothing to fix the cleanliness issue multiple customers have already mentioned in the reviews. "Veggie" and "carnitas" bowl read more

Chipotle Mexican Grill - "Veggie" and "carnitas" bowl - Mexican Near Me - Kissimmee, Florida

August 2020 Our Mobile Order came out 15 minutes after anticipated. The girl doing Mobile Order was calling out names of orders that were read Food was cold. :( Hubby's bowl had a topping missing. Before I left, I asked the cashier if I could have a side of hot sauce. She seemed put out. October 2020 DO NOT ORDER ONLINE AT THIS LOCATION. It takes so long to come out. It's faster to get it in person. read more

Horrible Location. Most over staffed chipotle I have ever been to, with the worst customer service I have ever seen. Ignoring people in line, talking amongst themselves while people wait, zero personality on employees. Restaurant was dirty, soda machines "weren't working", out of items that were not explained until You ordered them. Overall, worst chipotle I have ever been to and we go to chipotle a couple of times a week. Need to retrain staff and have better standards. This is coming from someone who worked in food industry for over 10 years and managed restaurants. Whoever owns/operates this place needs to check on it. People even complaining while we were here and they had nothing but attitude and excuses. No apologies or trying to fix what was wrong. This place is a joke. read more

Walked in at 10:10 pm, they close at 11pm, they were out of rice, salsa, queso, chicken, and other primary ingredients, if they close at 11, shouldn't they prepare more food? Then the attendant was rude, basically saying we have no food just leave, while other employees were scraping the last bit of food left. By the way, 3 people behind me in line, so the demand was there to make more food and sell. We left but will never be back, not a good impression. read more

Love Chipotle, good healthy food and many vegan/vegetarian choices. Of course their prices are great. This is our never fail food stop. There is always a line at the one we frequent but definitely worth the wait. My favorite is the vegetarian burrito bowl, and everything is made fresh to you specific choices. Large portions and all served with a smile. read more

Chipotle Mexican Grill - Veggie burrito bowl - Mexican Near Me - Kissimmee, Florida

Good service, in and out fast, I love how clean there lobby was, finning rm looked perfect

I love chipotle for the simple fact that they offer a vegetarian item (sofritas) I was extremely disappointed when I went in this evening and the one scoop of sofritas in the window were extremely dry and unappealing. I asked if they could swap it out for fresh sofritas and the young lady at the counter told me she could not, they were "out" I entered the establishment at 9pm 2 hours before they close. I do not consume meat and was extremely disappointed I couldn't eat with my partner this evening. read more

Chipotle is that type of restaurant that I go to only once in awhile and I have to really crave for it. I was starving after an early afternoon activity and I ordered on the mobile app to pick up at a certain time. I got there and the order was not ready. There were about 4 others who were also waiting for mobile orders that were not ready. I decide to go to the restroom while I waited. The women's restroom was so dirty. Paper towels everywhere. Poorly stocked. No one had been in there to check on the restroom conditions in awhile. In all, I waited about 15 minutes for my mobile order than I had placed 30 minutes beforehand. The only reason I am giving this location 2 stars is because 1) the cashier attendant was super nice and apologetic about the delay and 2) at least the food still tasted good. I probably won't return to this particular location though. read more

Chipotle Mexican Grill - Dirty women restroom - Mexican Near Me - Kissimmee, Florida

Shitty ass food uncooked rice and cold do not ever order from here your better off making your own food at home

We love Chipotle! HOWEVER this locations has FAKE guacamole!!! It was ice cold in the little container and the consistency was very grainy and unreal. This is a photo of the guacamole the next morning without being refrigerated ... it looks exactly the same as what it looked like last night when we tried to eat it. Every bite was disgusting!!! We had it on our tacos and two side orders w chips. It ruined the entire meal. Everything else at the restaurant was fine - including great customer service. Sad - very sad!! And it is not allowing me to put a picture. read more

Chipotle Mexican Grill - Mexican Near Me - Kissimmee, Florida

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Horrible experience. They were out of toppings such as fajita and corn. Also no utensils. Staff didn't seem to care one bit.

Well firstly the orders were wrong! Ordered through the Chipotle App for delivery. Then when I take the food back because it was wrong and super small portions for double meat, chips old and stale the manager refused to remake the order! WHAT! Really rude diabolical customer service totally disgusted! We all work way too hard to be jipped on over $80 worth of food for my family! read more

Chipotle Mexican Grill - Meant to be a double order of meat it's a quarter of a bowl $15 for a mini portions of food! Opened like this! - Mexican Near Me - Kissimmee, Florida

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Soon as I ordered kids tacos, the lady asked what my 3 sides will be. I guess I forgot what will go in the tacos but answered her question first - rice, beans, and queso. I was busy ordering the next item and realized I got 2 empty hard taco shells when I came back to my table. I thought the lady forgot to make the tacos so I went back to her with my food. She saw me standing in front of her but ignored busy changing other food containers for few mins. When I finally got her attention I asked her "uh, are my tacos just coming as empty?" She said "yes". I didn't want to make a scene so I just came back to my table. I am still confused because she made my other kids meal quesadilla with chicken and gave me 3 sides. I felt so stupid when she told me the empty tacos shells all I got. wow read more

Just tried to get a quick meal and the place was slow so the protein was dry. Ask for fresh protein and they could careless about taking care of there guest in timely manner. Long story short I left never got my food and won't be coming back. DON'T WASTR YOUR TIME WITH THIS PLACE. read more

Chipotle Mexican Grill - The front doors. - Mexican Near Me - Kissimmee, Florida

Horrible hygiene Acted like a world pandemic didn't pertain to the filth covered tables, walls and especially their ingredients make line Atrocious service. Garbage food read more

The crew members were incredible. I had ordered a huge burrito and one of the staff managed to wrap it all up with ease!! I have never been more amazed. Lovely atmosphere. Portions were on point. All my sides done. The wait was pretty long but then again the line was to the door so it was to be expected. 10/10 would recommend to friends, family, strangers even. Keep it up Chipotle!! read more

Chipotle Mexican Grill - Mexican Near Me - Kissimmee, Florida

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Well, we'd thought we try again. This store is run horribly. Long waits - and consistently out of product. We ordered two bowls tonight and the rice wasn't fully cooked - yummy crunchy burrito. No one answers the phone so no way to let them know unless you drive back. This is ridiculous. You lost our business read more

Far and away the worst Chipotle i have ever been to, just poor service, management, etc. Unfortunately I have to order my Uber Eats through here, and my order is incorrect the majority of the time (as they forget to bag up items that I order.) Went with co-workers the other day (not my choice, due to past issues) and I was told the store did not have fajita vegetables because they did not have to time to cut them....hard pass on this store read more

Ordered my meal to-go with the Chipotle app. I arrived at the restaurant, my meal was ready, bagged, and hot! The cashier quickly rang me up and I was on my way. Chipotle really streamlines the ordering process with their app and it was so easy!! I did not check my order until I got home but everything was as I ordered. This was the perfect Sunday night meal for one. From what I could tell, the restaurant was clean and the line was moving quickly. I am excited to have a Chipotle so close to home! read more

Chipotle Mexican Grill - Mexican Near Me - Kissimmee, Florida

I understand that everyone's dealing with covid, but when I went in to pick up my online order (I ordered with uber eats, but they still haven't closed out my order so I can't leave a review there) the man in front of me was being dismissively told not to ask if his online order was ready, it would be brought out to him when it was done. My app showed that my order had been ready for 10 minutes by the time I got to Chipotle, but employees were ignoring or brushing off everyone in the 'online pickup' line. When I finally got my order I looked in my bag and saw that the label on my burrito bowl was correct so I went home. When I opened my meal at home I found that even though the label was correct, the meal was not. They'd given me the wrong beans and completely left off the veggies. I understand that things are taking longer, but they should still be made correctly. read more

Chipotle Mexican Grill - Online order, instructions not followed... wrong beans and they didn't give me the fajita veggies - Mexican Near Me - Kissimmee, Florida

This place seems to be run by a bunch of unsupervised kids. The food prep, floors, tables and bathrooms are always filthy. They are frequently out of basics like lettuce, and on more than one occasion out of all meat except chicken. If the cooking area is anything like the other parts of this store, I'd be surprised to hear no one was ill after eating there. Recommend finding another place to eat. read more

Ordered a burrito bowl and instead got a burrito with old chicken and the guac I added was at the bottom of the burrito to make it worse and the tortilla was hard. read more

They are so inconsistent here..no fajita at 5 pm ..out for the night. They barely fill the bowl and the dressing was HORRIBLE. They didn't put the lids on all the way and they spilled in the bag and all over my seat. They are more interested in talking to each other than paying attention to the guest in front of them..bad management read more

The personal and management specially is rude and the food very average for example is like they don't know how to make white rice because it looks like sticky rice. read more

Worst chipotle ever There meats are never ready They never have salad dressings The guy at the cashier always in a bad mood or mad for no reason Every time i ask for salad dressing is like I'm giving him the worst day of his life Hope a manager takes care of this chipotle I love eating chipotle and this is the closest one in my area read more

Came in around 4 and it wasn't busy. Shorted me on meat portions, and indoor seating was filthy. read more

Chipotle Mexican Grill - Indoor seating - Mexican Near Me - Kissimmee, Florida

I placed an order to be picked up at 9:30pm. When I arrived, it was not ready and there were also 3 other guests also waiting for their pick up orders. During the 20 minutes that I had to stay at Chipotle, waiting for my order, the employees on the line displayed unprofessionalism, confusion and general laziness and lack of concern for the growing line of people waiting for their pick up orders. Multiple times, the employees would begin to start an online order and then stop, once they saw a costumer enter the building and help them instead. I understand the concept of helping in-person guests as a priority, but once you've gone well past the given time for someone's pick up order and the person is now standing in the restaurant waiting on their food- they should be a priority. As they continued to help walk-in customers, they repeatedly expressed how they were running out of things: rice, guac, meat, etc. I've worked in restaurants, and despite closing in a half an hour, employees are not supposed to simply stop preparing food because the night is ending and they don't feel like adding to their closing procedures. Specifically pertaining to myself, when I thought that my online order was FINALLY going to be completed, they abruptly stopped completing one of my bowls because they ran out of chicken. This also affected the in store customers. This lack of preparation led to multiple people in the restaurant waiting on one of the employees to prepare chicken, while the other employees stood around pacing and looking helpless. ***It would be beneficial for the employees to learn to better prepare and perhaps begin getting new items, half way threw them ending and not at the exact moment it runs out. Also, rather than pace around and avoid eye-contact with the long line of guests, COMMUNICATE what is going on and why we are waiting so long and possibly offer empathy. *** After watching the employees make my order for 20 minutes, I returned home and one of my bowls had less than half of the ingredients requested. I called the store multiple times at 10:04, but I guess they just clean the entire store soooo fast, that no one could answer (: I also left a message with my phone number and have yet to see a reply, because this location clearly could care less about people's time, money and expectations. ***Additionally, they were doing a HORRIBLE job of implementing social distancing and general health standards. The location had specified areas of where guests should stand to ensure the appropriate amount of space in between one another and instead everyone was crowed toward the line. During on of the guest interactions, a group of men repeatedly gestured their hands and faces over and around the glass food covering and no employee reprimanded this, even though they were reaching over other people's food order.*** (side note: at one point an employee refused to close a customer's bowl because it was overly full. When she slid it his way and he questioned her about it she said "what makes you think I can close it?" in a rude tone. Then watched as the employee closed the bowl himself.) Good food but ruined by lackluster, lazy employees. Retrain. Don't made until food runs out to make more. Honor online pick-up order times. Communicate with customers. Follow health regulations. RETURN A CUSTOMER'S PHONE CALL WHEN THEY HAVE A COMPLAINT. Thanks read more