Wow, Chipotle. Just WOW. Firstly, when I came in, the workers were literally twerking in the back to Playboi Carti. It smelt like SHIT. I literally went "EEEEYUCK!" There was a wheel where they spun and decided what they wanted to clean that night. Disgusting and disturbing. Thirdly, when I tried to order, this white lady just went: "What do you want nigga.." EXCUSE ME! I am thoroughly appalled by my experience here and ashamed of the people you have decided to give the honor of employing. Chipotle has really downgraded over the years. P.S., one worker was laughing at my baby and said he looked like Jabba the Hutt. read more

Chipotle Mexican Grill - Cleaning wheel. They spun and decided what to clean. Chipotle. - Fast Food Near Me - Euclid, Ohio

If you're white dont even bother trying to apply here, they were fully staffed, and I was still waiting half and hour after my interview time and the crew were talking shit about me and shooting me dirty looks... read more

I've been to this place many times and every time they ask you to order online, they make you download their bullshit app and order through there. But they can't take your order while standing right there at the counter. Don't waste your time coming here!!! read more

The most bland meal I've ever gotten from Chipotle. The workers were unengaged and the whole experience was bland. It also felt like no one cleaned and the food sitting in the cooler was frozen all around. Clean up a bit and take pride in your job. read more

Chipotle Mexican Grill - Looks normal ish but basically has no flavor. Like how? - Fast Food Near Me - Euclid, Ohio

i will neverr order from here again the food was cold they had no vinaigrette.i honestly never experienced something like this in my life. there's never any workers and there always low on something so yea don't waste your money here read more

I've been to this place 4 times everytime they want you to do an online order it sucks

I wish I could put a zero rating but I can't. I placed an order online and they took them 30 minutes to put it together just five ingredients when I came in I had to wait for another 10 minutes. They work as slow as humanly possible. And you can see that none of those workers want to be there read more

I just found a screw in my food! This is messed up... Could have choked to death! I will be in contact with Chipotle! This is messed up read more

Chipotle Mexican Grill - Screw in my food! - Fast Food Near Me - Euclid, Ohio

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Open 15 min and the food was not fresh. This was my second visit to this location never again.

Worst Chipotle experience ever. It was so bad I walked out. The large woman with a serious attitude problem and mask around her chin slopped about a half a scoop of chicken crumbles (only crumbs left which I didn't see at first) so my bowl. I asked for a full scoop and she gave me attitude so I walked out after waiting so long for them to fill takeout orders before me. Horrible service! read more

This Chipotle location is absolutely terrible. They are doing online orders only, so I ordered chips, but when I went to pick up they were out. They didn't even tell me but thankfully I looked inside the bag. I promptly requested a refund and I was told I need to do so by contacting support on the website. I contacted support before I left the Chipotle and still have not heard back. CUSTOMER SERVICE IS DESPICABLE! On top of that, the rest of my food was made completely wrong and I had to go back to the store again so they could remake it only to take a bite of my food that was completely burnt. Horrible. read more

Worst chipotle ever!! Like I love chipotle and this location is a terrible representation of what chipotle is. They got my order completely wrong, it's messy and the restaurant stinks. This isn't a Chipotle but a Shipotle. Eat here at your own risk. read more

My experience was a roller coaster. I went in with a good attitude and my $5 tip ready appreciating all the workers who are still going during this pandemic crisis. The restaraunt appeared clean. A man was yelling at the employees to re-make all the food and stormed out, that was definitely a sight. The line seemed reasonable but I preordered using the app so I skipped it, there was a woman in the hoodie standing against the prep table which stored pick up orders. She refused to make eye contact with me, so I continued to patiently wait for someone to assist me to pick up my food. At this point 9 mins had passed, 2 additional people were standing behind me at the pick up line and a door dash employee came in and cut all of us and demand her food. The woman in the hoodie who was standing against the prep table with her braids hitting the table (not exactly sanitary) finally responded to her that she was off the clock and would not be assisting us, but continued to stand there next to the register ignoring everyone. I dont expect her to work if she is clocked out, but I would have expected her to go anywhere else and not contaminate food or confuse people waiting for food who now think she is being rude or lazy. Finally your amazing and hard working cashier handled the line and all of our take orders. She was the saving grace. She gave me my food, which was stapled shut so when I opened it to check my order it ripped made it difficult to carry. I noticed immediately that I was missing the dressing for the salad, the woman kindly gave me 2. I didnt continue to look through my bag since it was ripped and the line was getting longer. Upon arriving home I noticed that they did not include the side of guac I paid for or the extra side of tortilla we had order/requested and the chips were stale and incredibly chewy. Also a huge head of romaine lettuce that was unclean and usually not part of a salad was included in my salad. Gross. So not my best chipotle experience. read more

Chipotle Mexican Grill - Fast Food Near Me - Euclid, Ohio

Love their food cooked perfectly and I love the sides. I don't like however when I ask for rice on a burrito they over stuff it with rice. Their chicken quesadillas are amazing. One time I ordered one, though there was only one half of the quesadilla there. Still amazing food though you can really tell by how long the lines inside are lol. read more

Bad customer service from some employees. One saying "I'm done with this chicken shit" as she was cutting up the fresh chicken! Lol. Also, my food was lukewarm from sitting at the counter for so long. read more

Don't do it!!!! This place is terrible! Not a real chipotle!! They will mess up your order every time! They will be rude and abrasive! Save yourself the 45 mins it will take them to make your food no matter how simple your order! read more

I've visited this Chipotle location many times and while I have had a couple orders with an error or two, they generally do a good job! The staff here has always been very friendly and my online orders were always completed in time. It can get pretty busy around lunch time (11-12) so it can be helpful to keep that in mind. read more

Really gotta stop coming here. Every experience I've had is negative. Online orders take forever and the workers let people crowd into the building during pandemic. Cashier also wasn't wearing a mask or gloves. This last time wasn't even worth it to drive back for my chips they forgot. I'd ask for a refund but I know I won't be coming back read more

Chipotle Mexican Grill - Fast Food Near Me - Euclid, Ohio

This particular Chipotle on Lakeshore in Euclid is an absolute abomination. I've been to many different locations throughout NE Ohio and have only been in this location twice now. However, both times that I went in (in the evening, about 2 hours before they close) they were completely out of multiple items. This wasn't on a weekend, either, but on a random Tuesday and other weekday! This latest time, they were out of so many things (cheese, sour cream, corn, chicken, etc) that it literally would've been easier for them to just list the things they actually DID have! Better yet, they should've just closed for the night since most people turned right around anyway and didn't bother ordering, like I did. Even better still would be if this location would just close permanently and stop pretending to be a legitimate Chipotle location that is happy to make the food and serve it to you! Don't let the standard Chipotle exterior fool you and lure you in... You will be severely let down. read more

I ordered a steak bowl but I received a chicken bowl. I had multiple issues before this one. The restaurant on shore center in Euclid, Ohio has truly went to hell. I'm highly considering not ordering from this restaurant at all anymore. read more

When I come to the location 1 hour after you're supposed to be open and the doors are locked... you'll find me going right to Irie Jamaican food right down the road.stop playing lazy your workers are in the building looking at me behind the counter and the other is on break but won't turn around to answer the locked door. Yet when I pull away there's two cops who couldn't get in but the woman on break turned around to let a random lady into the building ..... clown activities never go unnoticed . Tighten up . Shouldn't have wasted my time going to a location that's labeled OPEN FOR BUSINESS when it's LOCKED DURING WORK HOURS Laziness is a disease at this location. That's exactly why I went and got the same exact meal from Irie Jamaican spot. ALL YOU NON WORKING ENPLOYEES NEED TO GO HOME AND THINK ABOUT HOW BIG A GOOFY YOU LOOK SHOP AT IRIE Jamacain NOT THIS CHIPOTLE LOCATION THE WORKERS ARE CLOWNS read more

The server let customer behind me cut me. Manager told me to just stand there. Cashier called me broke. I'm still hungry. Life is crazy!!! read more

Chipotle Mexican Grill - Nothing to eat no dinner - Fast Food Near Me - Euclid, Ohio

Food was not right! Couldn't find my order. Store was so dirty. Stuff was all over the floor, loud music and dancing. No management. Terrible read more

I can't make this shit up. Every time I order here. Which is once in a while. I give them the benefit of the doubt in hopes that my order is right. My order has never once been right. This is on a new level. Placed an online order. I literally got one bowl. Steak. With some extras on it. Nothing serious. I get two bowls......... with nothing but 3 different kinds of meat in it. read more

Chipotle Mexican Grill - Meatus - Fast Food Near Me - Euclid, Ohio

The food was great but the service was questionable, so I thank Issac for helping me when no other crew members would.

Was visiting a relative and stopped by this location for the first time. To say this place is disappointing is giving it more credit than it deserves. The establishment is a MESS. From dirty tables, to workers in SLEEP bonnets versus hairnets, and spider webs in light fixtures! The service is painfully slow and the workers are unprofessional. I would never eat out of this place ever. The workstation is a mess, food everywhere, mixing different meats and other toppings, and using the same gloves to clean up as they use to serve food. Where is the board of health when you need them. If this was the last place on Earth to eat, I wouldn't dare. Please steer clear of this location. read more

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Drove 30 mins to chipotle.I arrived at 9:00pm when I began to order the woman says sorry we are out of cheese keep in mind I can literally see a fresh pan of cheese sitting on the counter I asked so what's that she reply's that's for tomorrow I will never go to this chipotle again horrible customer service. The counter was a mess with sour cream everywhere i wish I could I could give 0 stars read more

I don't know usually the service is pretty decent at this location. The last couple of visits ( 3 weeks apart) they were still only doing credit card purchases. What's up with no change, no cash purchases.????? Plus no decent selection of gift cards. I also hate to see the workers in back hugging, and squeezing their fellow employees while they are supposed to be working. What happened to professionalism??? Until masks are gone from our lives please speak clearly and talk louder and look me in the eye when I'm ordering or making a payment. Where is the manager of this establishment.????? Please-we need nice places to eat in Euclid albeit fast food. Come on kids be professional no matter what job you hold. read more

Yesterday, they weren't asking customers to wear a mask or practice social distancing. I felt uncomfortable and won't go back. Even one if the food servers had her nose kind of exposed. read more

I've order from this location often. But in the last 20 orders, something was always wrong. Tonight, I ordered my normal double chicken bowl, with a bag of chips. First there were no chips and I was like, okay... just sucks I've got $2 I've lost. Then I start eating and realize... there is NO chicken in my DOUBLE chicken bowl... I paid EXTRA for this and got NONE. Please chipotle, get a new manager or something. read more

This place is TRASH!!!!!!!!!!!!!! If I could give them 0 stars I would. I ordered my food (Veggie bowl) ahead and asked for EXTRA veggies. Once my mom got there to pick it up for me, it took them almost fifteen minutes to find my order. When she brought it home, the bowl was barely filled. It looked like they gave me half a scoop of vegetables and barely anything else. Chipotle has been steadily giving out less for and raising prices. I'm done. read more

Unfortunately even though this location is very convenient for us, I will now avoid it. The overall service is extremely slow and careless. Mobile orders are regularly +1 hour past the "ready by" time. We tried again here this afternoon because it was an off-peak time. Nope, same deal. The food is ok because Chipotle is Chipotle, but I'd recommend going to a different location. read more

Ordered on the app, pick up time was 515pm. I didnt walk out of the restaurant until 550pm. I mean theres bad and then there is this location. I'd almost rather them be rude but on time instead of nice but painfully slow. No sense of urgency, just horrible customer service. If basic employees aren't doing a good job chances are the management is awful. But don't take my word for it. Just look at all the reviews. Not just Yelp either, pretty much universal. Miss the old chipotle days when they were good. read more

I was in town for business, and my client decided to order Chipotle for lunch using the mobile app. We had ordered our food, and drove there 35 minutes later. When we arrived we were the only people in there, besides several employees standing around talking, doing nothing. Our food was not ready when we arrived. As we started to talk to the cashier about our orders, about 15 people walked in... some to pick up orders, others to order in person. I had ordered a Carnitas Burrito Bowl (which I order all the time). It was not ready ,but they quickly thru it together. It was NO WHERE near what it should have been, nor what I ordered. It consisted of rice, a TON of lettuce and a ridiculous amount of sour cream... with 2 teaspoons of carnitas. Never mind that it should have had corn, salsa, guacamole and queso on it as well. My two other clients food was not ready (only one of whom had ordered chicken salad), and at that point in time they said they ran out of chicken and needed to fix more. So one employee started making the chicken... while the others stood around. It was ridiculous! About 18 customers, standing around waiting for either their orders, or to order. We ended up waiting ANOTHER 1/2 hr for our food.... SO A TOTAL OF OVER AN HOUR WAITING FOR OUR FOOD AT CHIPOTLE! I would be understanding and forgiving, considering this is the year of Covid, however someone was not watching the line to see how low their supplies were, nor was there any sense of urgency to assemble the other orders. It was so massively unorganized, no sense of management and lacking direction from management. And the restaurant was filthy. We then had to take our food to go - in a hurry - only to open it up after we left to find they completely messed up our orders and forgot the salad dressing as well. This location needs to get their act together... Covid or no Covid. They had plenty of employees... no direction. read more

Absolutely awful! I ordered a salad and for $9.45 got a TINY dollop of everything that could MAYBE fill a cup plus it was old soggy and nasty tasting! My first and last Chipotle adventure ever! read more

We ordered our food online through the app and it said 15 minutes. We paid over $30 for three meals and they SUCKED!! Two of the bowls were completely wrong, cold as hell and it took an extra 40 minutes to get the food once he arrived to pick it up. The Euclid location sucks and they never serve a correct order or a hot anything! Come on Chipotle get it together because many are complaining about this from different locations. I wish I could less than one star since you deserve that one. read more

This location has performed poorly a few times now. 5 people in back let nothing ready. 30 minutes after promised time and still not even started my order read more

Attempted to order in store and was told that they only take online orders. Online order placed, waited in the car. Eventually checked with the staff and found out that the workers decided they didn't want to work and refused our order/closed down the store at 3:30pm. If only they were paid $15/hr...(sarcasm). read more

Terrible service. Many options not available at 6 pm (chicken, salad dressing, fajita mix) there were at least 10 employees and yet the line with three people in it took forever. Only one employee was assisting customers in the building. Just don't bother with this location. If you're in the area, visit chili peppers, a local biz on e 185th. read more

Ordered a VEGGIE bowl during work to have for dinner. Opened my VEGGIE bowl and what does it contain? Rice and beans. NO VEGGIES. THIS RESTAURANT IS THE WORST!!!! PAY 7.00 FOR RICE AND BEANS? Never is the order right when we get our food. I would give ZERO stars if I could. Take some pride in your jobs! Covid has nothing to do with this because the competency at this store was terribpe long before covid came along. They were good the first few months after opening and that was about it. read more

Chipotle Mexican Grill - veggie bowl - Fast Food Near Me - Euclid, Ohio