*The primary 24/7 Airlines phone number to talk to a person is +1 855-657-4700, which is available…read more24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.....

I'm not sure what all the hate is all about, but I guess my party of 6 got incredibly lucky…read more We were headed for a quick trip to Cebu. Everything went smoothly: getting through the PASSENGERS ONLY point was easy and their check in counters were easy to find. We were mindful and were compliant about the weight of our bags, so we knew that wasn't going to be an issue. What I liked is they taped up the zipper latches (at least those that weren't secured or locked) to avoid accidental snags or openings during transit. The staff were very friendly - even making a strong point and advised us that gate assignments happen frequently and to be mindful of it. No biggie. The flight was short and smooth. Snacks on the plane were available for purchase, but given it was less than an hour flight (plus we had hours before our flight, so we snacked during the wait) we didn't feel the need for it. And I hate to admit this, but I did my research and didn't expect much, but I'm glad they proved me wrong! Excellent first run! AirAsia - please keep it up!

We flew Philippine Airlines roundtrip fr MNL to Boracay…read more Positives: Nice staff; Good leg and hip room in Comfort Class; Checked bag came out quickly; Negatives: The staff on the return flight were all playing on their cellphones at the gate; PAL lived up to its nickname of "Plane Always Late" on the return flight. The gate also changed; The plane on the return flight was a "twin propper". I paid for an upgraded seat, that wasn't upgraded. The flight times both ways changed a few times. I lost track of the departing time each way; The outbound flight changed gates last min. We had to walk down a long corridor, hop on a bus, and climb up a steep incline staircase to get on the plane: Not ideal. I am unfamiliar w/ the local carriers like Cebu Pacific. However, I heard that the local carriers do a good job. Perhaps I will try one of the local carriers next time for local flights.

They kept my check-in baggage hostage and charged me $500 US dollars…read more I asked if there were other options indtead of paying this hefty price and all that was recommended was to purchase a 7kg carry baggage. They could of just upgraded my ticket and resolved my issue. Muybuyah my @$$

There are many reasons why I have a love-hate relationship with Cebu Pacific but I have learned…read moreover time not to expect a lot from this low cost airline. Although often times delayed and disappointing, I think it's important to remark how much their routes have grown ever since they started operating. There are many routes for local and domestic flights. You just have to go and check them out online or you may go to any to any accredited booking offices to find your destination of choice. The staff are ok and do what they can with what they have. Make sure to constantly check on their website for updates on promos, price drops, and other special new destinations locally and abroad. Make sure to always read your booking details and guidelines so as to not have any hassle when you check in or travel (make sure to purchase your correct luggage allocation because they are getting stricter now about overweight luggages). Just remember, you most likely will pay for many things but, as well, know what you can omit and you'll make it just time.

Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

I recently flew LAX-HND-MNL-HND-NARITA-LAX in Business Class…read more The ground crew at LAX was just meh. The flight leaving LA had a 4-hour delay, and the ground crew didn't care! The ground crew in Manila provides much better customer service! They start their check-in service by bowing to all their passengers. The FAs from Haneda-Manila-NARITA are very kind and friendly! They are by far the best crew I've experienced. The ground crew in NARITA has exceptional service. They are all smiles and very accommodating! The Sakura Lounge in Narita is the best I've ever been to. I enjoyed my stay during my long layover. I even got to shower. JAL is my new favorite Asian flight carrier! I am looking forward to flying with JAL soon. The only issue I had was the old planes. I guess the LA routes are not a priority for upgraded planes now.

I don't travel internationally very often but I have to say, Japan Airlines has been one of the…read morebest experiences we've had so far. We've only used them to travel to and from Manila and we found that they consistently provide great customer service, they are courteous and really know how to take care of their passengers. From our departure, the lines to the checkout counter was very long and I'm not sure if it's because they weren't open at that time or what but thankfully when the attendants began opening up their kiosks, the lines began moving decently. And although I know most of the employees are Filipino, it's quite interesting to see them adapt the Japanese culture and etiquette to their services. After checking in, we were brought to the lounge which I believe was part of my parents' traveling perks. The lounge was nice and clean, food was pleasant, and the restrooms well kept. The attendants at the lounge were also helpful I'm informing us of when the wheelchair attendant was on the way to pick me up due to my physical disability. All in all, we've enjoyed traveling with Japan Airlines and we look forward to flying with them again soon!

I took a short flight from Manila to Busuanga Island in 2025. It was about an hours flight on a…read moresmaller jet/propeller plane that could probably seat about 60 people. For short flights on these smaller planes, you just can't compare them to bigger flights on bigger jet planes. I found the employees to be just fine, especially at the airport level. There were employees sitting right next to the self check kiosk that processed my ticket for me. Don't think that would happen on US soil. Lol. There is an option to purchase snacks or drinks but not many use it for this short of a flight. These smaller planes you usually have to deboard straight on the tarmac going down some steep stairs. Baggage claim is much smaller thus much easier. The airports on the smaller islands are much more mimimal, definitely has that travel adventure spirit to it. The airport in Manila looks like any big city airport, and actually to get to the gate or plane from this airport, you will usually have to take a shuttle to get to another part of the airport. I found it to be pretty straight forward and organized. For bringing me to a much more remote area, even tho not the most comfy, I just gotta give them props on doing that in a professional and more importantly safe manner.

Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

I had cancelled my family's flight on February 7, 2018. I only received a respond after several…read morefollow up emails, stating that they are deducting cancellation fee AND refund fee (usually, I only have to pay the cancellation fee). In short, I'm getting back approximately 13% of what I paid for. Then, I was informed that I will receive refund 30-60 bank days. After 60days, I haven't receive my refund or any information regarding it. I had to email them, and was informed that they are forwarding it to the Refund team (which I feel should have been processed when I requested for it). Then, I emailed them back about my comment on their customer service but have not heard anything back. Based on other's reviews, I might not get my refund for 1-2 more months (which would put it to 4-6month since I requested for the cancellation/refund). Please review your Refund Policy and Customer Service Process, because it lessens the trust on the company when you don't do what you said you are going to do.

An error was made during the booking of my flight; I meant to book a flight in February, but they…read moreaccidentally booked it for January -- they gave me a departing flight that was 3 days after the booking itself. That's all fine, except that when I tried to change it, they made the conversation so convoluted and slow that, despite my telling them to go ahead and change the flight, they kept asking for confirmation to double check and "update the fee." Needless to say, my flight came and went and they hadn't rebooked me. So, that was my money down the drain thanks to mistake that they had three full days to solve. Seeing that I feel utterly robbed, I don't plan to fly with these guys again.

Air Swift was sold to Cebu Pacific. Air Swift has many South East Asian airport stops, I…read morespecifically take them only for one reason. and that is to go to El Nido. Most travelers going to El Nido go to Puerto Princesa and take a 5 or 6 hour ride, boat to El Nido because of cost. You can pick many many airlines to Puerto Princesa on the cheap , $50, $100 Round trip from Manila, El Nido has an airport but it's own by Air Shift and they are the only ones that can land there so you have to pay 3 or 4 times the price of flying to Puerto Princesa. I don't know what Cebu Pacific plans are in the future about pricing. Even at a high price Air Swift is a no frills airline, it's on a little over an hour to fly to El Nido and there are no meals, all the seat are economy, but if you going to El Nido and you can afford it I say skip the 5 or 6 hour road trip and take the direct flight.

Delays, Cancellations & More Delays. Honestly this is one of the top two worst airlines I've ever…read moreflown. The delays and cancellations are rampant and the employees are both lackadaisical and incompetent. They stood there laughing as stranded passengers were frantically looking for alternatives for their cancelled flights. It took me over 20 min to pay for my bags because they could not locate the one cashier. Unfortunately I didn't have a choice island hopping in the Philippines. I hope I never have to fly this airline again!

My flight was canceled and I had to pay for my hotel, food, and baggage cart and this horrible…read morecorrupt company makes it so hard to get a refund for everything. Worst airline company I've ever dealt with and I highly caution everyone on flight with Philippines Airlines.

Had the chance to travel from Tokyo to Manila on Philippines Airlines. Although it was a packed…read moreairplane, the staff went out of their way to accommodate everyone and offer great service. The in-flight meal was excellent and very tasty. Overall a great experience.

I was very hesitant to book this flight in the first place due to the bad reviews I've read online…read more The reason that I booked a China Air was I wanted to visit Great Wall of China for my layover. Upon arriving in Manila, a lot of us were missing our checked in luggages. It's Christmas time and you know how important that is. They have made us file a report for our missing luggage and they still haven't found it yet. I can not stress enough DO NOT BOOK THIS AIRLINE at any cost.

The is probably the worst airlines I ever did business with. Made the mistake to book a round trip…read moreflight from LAX to Manila. On the lay over in Beijing they claimed that our plane was delayed so we stayed in the terminal for an extra 5 hours. Then during my stay in Manila, I had to change my return flight to an earlier date due to unforeseen consequences. Went to their office in Makati City, Manila just to waste my time there. The front desk person told me that a change of flight would cost me $1000+ US dollars even though I had notified them several days before me needed departure. Yes I understand it's a flight change but I paid round trip for $700. Give me a break. He gave me their business card and told me to call them and check if any flights would pop up that was cheaper, when I got back to where I was staying I called the number they gave me on the card several times and each time no one picked up. This airline and its customer service is a joke. Avoid at all cost. Pay that extra $300 for a different airline if you must.

All us South commuters would be so doomed without these shuttles. Really…read more If there weren't shuttles transporting us back and forth to Parañaque, Las Piñas, Muntinlupa and Cavite, we would all be taking several buses, jeeps, trikes, cabs--It's difficult, inconvenient, time-consuming and may not even be affordable. You probably won't see us ever again. These shuttles that travel to and from Makati make commuting so much more convenient. Fares are reasonably priced and relatively cheap, if you consider the time and energy you'll be saving, as well as convenience. There are a lot of specific routes to certain neighborhoods and other central locations, and from the drop off points for some people their homes are just a walk or a trike away. On a good time of the day (not rush hour) it takes me just around 15-20 minutes to arrive Makati and vice versa, thanks to Skyway. Queues can get really long during rush hour (as expected), or when there's a sudden downpour, as Metro Manila traffic does not tolerate rain too well. This station is newly built for more than a year or so already. It used to be so cramped at that station underneath the Ayala MRT (it was HELL), but this station is more spacious and even has a nice selection of food kiosks, vending machines, and a clean toilet.

I'm not really from south but I love that they turned this place into a UV Express Terminal. UV…read moreExpress is one solution to EDSA Traffic because one van can cater up to 15 commuters inside. This place is a five minute walk from Ayala MRT station, and is near Greenbelt, SM Makati, Landmark and Glorietta. In North, we don't have much shuttle services or I am not really familiar that's why when I learned that my boyfriend rides here to his place, I got excited and we scheduled one day for me to experience being in a shuttle. From the Terminal, we just waited a few minutes until the van makes his way on the street. In less than thirty minutes, we reached parañaque without hassle. The thing is, when it reaches 6pm, this place gets really crowded and the lines are crazy. You can opt to eat your dinner first while waiting because there are food stalls and vending machine available in the place. I checked their toilet and it's still new and clean.