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    AirAsia Philippines

    1.4 (33 reviews)

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    1. Flight Q8Y15P has not left and not yet completed as of this writing, Jan 31 at 2:44am yet the app put it under completed. 2. You made the passengers board then get off the plane a few mins later. Then made them wait almost 3 hrs before telling them the flight has been cancelled/rescheduled. 3. Aren't you ashamed of the "dinner" you provided? 4. You said the old boarding pass is good, no need to change yet the Immigration officers made the passengers go back to get a new/accurate boarding pass. 5. Worst of all is when the passengers approached the check-in counter none of your staff knew about it or knew what to do. 6. Flight was rescheduled to 4:30am Jan 31, then at 3am it was recheduled again for 7:30am then around 6am it was recheduled at 10:30 then by 9am reschedule at 12:30pm then by 12pm it was rescheduled to 1:30pm. It is Jan 31 @12:31 when I added bullet point 6 so we will see...

    This is not the  sign in Manila,this is in boracay trying to leave

    beware leaving boracay island to manila airasia will squeeze another 2000php to 6000php from passengers, weighing all carryon and every personal item even small baby bags for new borns, womens purses,mens hip purse, so many upset american foreigners and filipino travelers,i saw one filipino family of 5 passangers have to pay over 6000php because of their laptops and gifts they bought,i went back and read fine print when ticket was purchased,no where stated was extra fees for personal items,as an american i will never fly airasia again ever and i will tell everyone goin to boracay to use cebu pacific so airasia wont scam you for more money

    One word..... DELAY!!!

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    Review Highlights - AirAsia Philippines

    But when they bought Zest Air, they took on flights to some popular destinations in the Philippines like Cebu, Bohol, and Palawan.

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    China Southern Airlines - Economy class inside the 777-300 in route to Guangzhou, China.

    China Southern Airlines

    4.0(1 review)
    1.5 kmPasay City

    Philippines review #21…read more I took a chance when booking my flight to Manila because the price was right, just $579.18 US (P26,970), round trip. Yes it was economy class and yes I had to change planes in Guangzhou, China, but the layover was just over an hour each way, so it worked out well. The plane going there was a Boeing 777-300, which was clean and looked very new. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=RtH0uxTSr9ICLDYyfXPdlQ Checking in at LAX was smooth and the counter staff were friendly, etc. I got to the airport early enough that I was able to request and get exit row seats for my flights. You see I'm 6 foot 3 and legroom in economy class is a problem, especially for almost 15 hours. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=wmLzpGYAnzJgheU2DcxYMg The first leg of the flight was 30 mins late arriving at LAX, and thus 30 minutes late leaving. As such, we were 30 minutes late arriving in Guangzhou, China and with only a 1hr 10 min layover, I was rightfully concerned. It turns out however, that there were a lot of people on this fight going to Manila, so they held the connecting flight. By time we arrived in Manila we were an hour late. Meal 1: Seafood or chicken and I choose the chicken with rice & veggie, croissant & butter, fruit, yogurt, plus a little white wine. It was actually pretty darn tasty even though it's "airline food" ... or maybe I was just really hungry, LOL. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=KARFIgpxK4dkQ_HPAMgNMg Snack: I saw a flight attendant give another passenger a large cup-o-noodles, so I asked and got one too. It hit the spot perfectly! http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=7i8D43xmCukBh8DtUKuZXQ Meal 2: Breakfast was about 3 hours before landing in China. By time they got to me the American breakfast gone, so the Chinese breakfast (stir fired noodles & veggie, roll & butter, chicken salad with a slice of turkey or chicken(?) and fruit) it was. This was actually fine, but the first meal was better. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=9Cy3peHi3LN-ebLpTXjMFQ Return flight: Manila to Guangzhou. On the 1st flight they literally gave us a box lunch. Chicken with rice & veggie, salad, bread, fruit & dried mango chipc. While it hit the spot, it was nothing special. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=dgNdXsp82YIB8GD-MMWWSg http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=OTllttT4ttPjf09wyf6ifw The next flight, Guangzhou to LA was on an A380 super jumbo plane with 506 passengers, WOW! Comfortable and very quiet. Meal #1 Stir fried beef noodles, veggie, bread, yogurt & fruit. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=Ouj4jlXqJdsfkP3NyfIE9A Meal #2 Pepper beef w/ rice, veggie, bread, crackers, seaweed salad & a whipped cream cake. Both of these meals were pretty tasty... or maybe I'm just not that picky. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=R-RbSGELQLxfDafaZk6mog OVERALL: While there was a delay on my initial flight, the ground staff and flight attendants were very friendly / nice, the planes were newer, comfortable and the food was better than I was expecting! 3.5 start rounded up.

    Photos
    China Southern Airlines - Meal service.

    Meal service.

    China Southern Airlines - Beverage service.

    Beverage service.

    China Southern Airlines - Larger Video screens in the premium economy seats

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    Larger Video screens in the premium economy seats

    Cebu Pacific

    Cebu Pacific

    1.4(15 reviews)
    4.1 kmMakati City

    Dial $+1 (855) 657-47.0o™ the **Airlines® phone number for fast assistance with booking support or…read moreflight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

    Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

    Japan Airlines - Quiet lounge - Narita

    Japan Airlines

    5.0(3 reviews)
    2.0 kmPasay City, Paranaque City

    I recently flew LAX-HND-MNL-HND-NARITA-LAX in Business Class…read more The ground crew at LAX was just meh. The flight leaving LA had a 4-hour delay, and the ground crew didn't care! The ground crew in Manila provides much better customer service! They start their check-in service by bowing to all their passengers. The FAs from Haneda-Manila-NARITA are very kind and friendly! They are by far the best crew I've experienced. The ground crew in NARITA has exceptional service. They are all smiles and very accommodating! The Sakura Lounge in Narita is the best I've ever been to. I enjoyed my stay during my long layover. I even got to shower. JAL is my new favorite Asian flight carrier! I am looking forward to flying with JAL soon. The only issue I had was the old planes. I guess the LA routes are not a priority for upgraded planes now.

    I don't travel internationally very often but I have to say, Japan Airlines has been one of the…read morebest experiences we've had so far. We've only used them to travel to and from Manila and we found that they consistently provide great customer service, they are courteous and really know how to take care of their passengers. From our departure, the lines to the checkout counter was very long and I'm not sure if it's because they weren't open at that time or what but thankfully when the attendants began opening up their kiosks, the lines began moving decently. And although I know most of the employees are Filipino, it's quite interesting to see them adapt the Japanese culture and etiquette to their services. After checking in, we were brought to the lounge which I believe was part of my parents' traveling perks. The lounge was nice and clean, food was pleasant, and the restrooms well kept. The attendants at the lounge were also helpful I'm informing us of when the wheelchair attendant was on the way to pick me up due to my physical disability. All in all, we've enjoyed traveling with Japan Airlines and we look forward to flying with them again soon!

    Photos
    Japan Airlines - Shower room - Sakura Lounge Narita

    Shower room - Sakura Lounge Narita

    Japan Airlines
    Japan Airlines - Nice legroom

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    Nice legroom

    Cebu Pacific - Snacks on the plane (not free!)

    Cebu Pacific

    1.6(47 reviews)
    0.3 kmParanaque City

    I took a short flight from Manila to Busuanga Island in 2025. It was about an hours flight on a…read moresmaller jet/propeller plane that could probably seat about 60 people. For short flights on these smaller planes, you just can't compare them to bigger flights on bigger jet planes. I found the employees to be just fine, especially at the airport level. There were employees sitting right next to the self check kiosk that processed my ticket for me. Don't think that would happen on US soil. Lol. There is an option to purchase snacks or drinks but not many use it for this short of a flight. These smaller planes you usually have to deboard straight on the tarmac going down some steep stairs. Baggage claim is much smaller thus much easier. The airports on the smaller islands are much more mimimal, definitely has that travel adventure spirit to it. The airport in Manila looks like any big city airport, and actually to get to the gate or plane from this airport, you will usually have to take a shuttle to get to another part of the airport. I found it to be pretty straight forward and organized. For bringing me to a much more remote area, even tho not the most comfy, I just gotta give them props on doing that in a professional and more importantly safe manner.

    Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

    Photos
    Cebu Pacific - Island Hopper

    Island Hopper

    Cebu Pacific
    Cebu Pacific - 2 seater Aisles. Tight but short rides.

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    2 seater Aisles. Tight but short rides.

    SKYJET Airlines

    SKYJET Airlines

    1.0(3 reviews)
    1.3 kmPasay City

    I had cancelled my family's flight on February 7, 2018. I only received a respond after several…read morefollow up emails, stating that they are deducting cancellation fee AND refund fee (usually, I only have to pay the cancellation fee). In short, I'm getting back approximately 13% of what I paid for. Then, I was informed that I will receive refund 30-60 bank days. After 60days, I haven't receive my refund or any information regarding it. I had to email them, and was informed that they are forwarding it to the Refund team (which I feel should have been processed when I requested for it). Then, I emailed them back about my comment on their customer service but have not heard anything back. Based on other's reviews, I might not get my refund for 1-2 more months (which would put it to 4-6month since I requested for the cancellation/refund). Please review your Refund Policy and Customer Service Process, because it lessens the trust on the company when you don't do what you said you are going to do.

    An error was made during the booking of my flight; I meant to book a flight in February, but they…read moreaccidentally booked it for January -- they gave me a departing flight that was 3 days after the booking itself. That's all fine, except that when I tried to change it, they made the conversation so convoluted and slow that, despite my telling them to go ahead and change the flight, they kept asking for confirmation to double check and "update the fee." Needless to say, my flight came and went and they hadn't rebooked me. So, that was my money down the drain thanks to mistake that they had three full days to solve. Seeing that I feel utterly robbed, I don't plan to fly with these guys again.

    Air Swift - Inside the ATR-100

    Air Swift

    2.7(6 reviews)
    0.3 kmPasay City

    Air Swift was sold to Cebu Pacific. Air Swift has many South East Asian airport stops, I…read morespecifically take them only for one reason. and that is to go to El Nido. Most travelers going to El Nido go to Puerto Princesa and take a 5 or 6 hour ride, boat to El Nido because of cost. You can pick many many airlines to Puerto Princesa on the cheap , $50, $100 Round trip from Manila, El Nido has an airport but it's own by Air Shift and they are the only ones that can land there so you have to pay 3 or 4 times the price of flying to Puerto Princesa. I don't know what Cebu Pacific plans are in the future about pricing. Even at a high price Air Swift is a no frills airline, it's on a little over an hour to fly to El Nido and there are no meals, all the seat are economy, but if you going to El Nido and you can afford it I say skip the 5 or 6 hour road trip and take the direct flight.

    Delays, Cancellations & More Delays. Honestly this is one of the top two worst airlines I've ever…read moreflown. The delays and cancellations are rampant and the employees are both lackadaisical and incompetent. They stood there laughing as stranded passengers were frantically looking for alternatives for their cancelled flights. It took me over 20 min to pay for my bags because they could not locate the one cashier. Unfortunately I didn't have a choice island hopping in the Philippines. I hope I never have to fly this airline again!

    Photos
    Air Swift - Cancellations and Delays

    Cancellations and Delays

    Air Swift - The airport showing two different times - monitors are not synchronized.

    The airport showing two different times - monitors are not synchronized.

    Air Swift - Delays and more Delays

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    Delays and more Delays

    Air China

    Air China

    1.0(2 reviews)
    1.3 kmPasay City

    I was very hesitant to book this flight in the first place due to the bad reviews I've read online…read more The reason that I booked a China Air was I wanted to visit Great Wall of China for my layover. Upon arriving in Manila, a lot of us were missing our checked in luggages. It's Christmas time and you know how important that is. They have made us file a report for our missing luggage and they still haven't found it yet. I can not stress enough DO NOT BOOK THIS AIRLINE at any cost.

    The is probably the worst airlines I ever did business with. Made the mistake to book a round trip…read moreflight from LAX to Manila. On the lay over in Beijing they claimed that our plane was delayed so we stayed in the terminal for an extra 5 hours. Then during my stay in Manila, I had to change my return flight to an earlier date due to unforeseen consequences. Went to their office in Makati City, Manila just to waste my time there. The front desk person told me that a change of flight would cost me $1000+ US dollars even though I had notified them several days before me needed departure. Yes I understand it's a flight change but I paid round trip for $700. Give me a break. He gave me their business card and told me to call them and check if any flights would pop up that was cheaper, when I got back to where I was staying I called the number they gave me on the card several times and each time no one picked up. This airline and its customer service is a joke. Avoid at all cost. Pay that extra $300 for a different airline if you must.

    UV Express Terminal

    UV Express Terminal

    4.3(4 reviews)
    4.0 kmMakati City

    All us South commuters would be so doomed without these shuttles. Really…read more If there weren't shuttles transporting us back and forth to Parañaque, Las Piñas, Muntinlupa and Cavite, we would all be taking several buses, jeeps, trikes, cabs--It's difficult, inconvenient, time-consuming and may not even be affordable. You probably won't see us ever again. These shuttles that travel to and from Makati make commuting so much more convenient. Fares are reasonably priced and relatively cheap, if you consider the time and energy you'll be saving, as well as convenience. There are a lot of specific routes to certain neighborhoods and other central locations, and from the drop off points for some people their homes are just a walk or a trike away. On a good time of the day (not rush hour) it takes me just around 15-20 minutes to arrive Makati and vice versa, thanks to Skyway. Queues can get really long during rush hour (as expected), or when there's a sudden downpour, as Metro Manila traffic does not tolerate rain too well. This station is newly built for more than a year or so already. It used to be so cramped at that station underneath the Ayala MRT (it was HELL), but this station is more spacious and even has a nice selection of food kiosks, vending machines, and a clean toilet.

    I'm not really from south but I love that they turned this place into a UV Express Terminal. UV…read moreExpress is one solution to EDSA Traffic because one van can cater up to 15 commuters inside. This place is a five minute walk from Ayala MRT station, and is near Greenbelt, SM Makati, Landmark and Glorietta. In North, we don't have much shuttle services or I am not really familiar that's why when I learned that my boyfriend rides here to his place, I got excited and we scheduled one day for me to experience being in a shuttle. From the Terminal, we just waited a few minutes until the van makes his way on the street. In less than thirty minutes, we reached parañaque without hassle. The thing is, when it reaches 6pm, this place gets really crowded and the lines are crazy. You can opt to eat your dinner first while waiting because there are food stalls and vending machine available in the place. I checked their toilet and it's still new and clean.

    AirAsia Philippines - airlines - Updated May 2026

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