I'm not sure what all the hate is all about, but I guess my party of 6 got incredibly lucky. We were headed for a quick trip to Cebu. Everything went smoothly: getting through the PASSENGERS ONLY point was easy and their check in counters were easy to find. We were mindful and were compliant about the weight of our bags, so we knew that wasn't going to be an issue. What I liked is they taped up the zipper latches (at least those that weren't secured or locked) to avoid accidental snags or openings during transit. The staff were very friendly - even making a strong point and advised us that gate assignments happen frequently and to be mindful of it. No biggie. The flight was short and smooth. Snacks on the plane were available for purchase, but given it was less than an hour flight (plus we had hours before our flight, so we snacked during the wait) we didn't feel the need for it. And I hate to admit this, but I did my research and didn't expect much, but I'm glad they proved me wrong! Excellent first run! AirAsia - please keep it up! read more

AirAsia Philippines - Airlines Near Me - Pasay, NCR

We flew with this airline twice going to Boracay and another to Cebu, both from NAIA Terminal 2. Not all service counters were open. The lines were piling up and were long. The open service counters were VERY SLOW. The staff working the counters as I observed were working at a VERY SLOW pace with no sense of urgency. If you like waiting in very long lines and receiving SUPER SLOW SERVICE, fly AirAsia. The planes itself were basic. The isles were narrow. If you are fat, good luck squeezing in. The flight crew looked stress. Thumbs down to AirAsia Philippines overall. read more

AirAsia Philippines booked thru Agoda is a disaster when cancelled due to force majeure! AirAsia cancelled our flight last Nov 25, 2025 due to super typhoon Uwan. When it came to asking for refund, AirAsia told us to contact Agoda BUT Agoda in turn told us to contact AirAsia!!! Back and forth, back and forth! No refund! No nothing! So everyone, BEWARE! BEWARE! BEWARE! NEVER AGAIN!!! read more

1. Flight Q8Y15P has not left and not yet completed as of this writing, Jan 31 at 2:44am yet the app put it under completed. 2. You made the passengers board then get off the plane a few mins later. Then made them wait almost 3 hrs before telling them the flight has been cancelled/rescheduled. 3. Aren't you ashamed of the "dinner" you provided? 4. You said the old boarding pass is good, no need to change yet the Immigration officers made the passengers go back to get a new/accurate boarding pass. 5. Worst of all is when the passengers approached the check-in counter none of your staff knew about it or knew what to do. 6. Flight was rescheduled to 4:30am Jan 31, then at 3am it was recheduled again for 7:30am then around 6am it was recheduled at 10:30 then by 9am reschedule at 12:30pm then by 12pm it was rescheduled to 1:30pm. It is Jan 31 @12:31 when I added bullet point 6 so we will see... read more

AirAsia Philippines - Airlines Near Me - Pasay, NCR

#Boracay VERY DISAPPOINTED VERY DISRESPECTFUL AND VERY UNREASONABLE Checking in at July 10 2024 @ 12:30p counter 2 with 19 of my Family members the lady working that counter was very uneasy and profiled half of my family. Allowed all Philippine passport holders' on to enter plane that had CARRY ON baggages weighing over 10lbs. DUE TO HALF OF MY FAMILY HOLDING U.S PASSPORTS WE WERE ALL HELD BACK and forced us to follow guidelines that reduce our weight to 7lbs. Complete unfairness due to the other half of our family carrying Philippine passports were allowed in without checking the weight. AS CHEAP AS THE PLANE TICKET CAN BE RULES SHOULD BE FOR BOTH FOREIGNERS AND LOCAL read more

beware leaving boracay island to manila airasia will squeeze another 2000php to 6000php from passengers, weighing all carryon and every personal item even small baby bags for new borns, womens purses,mens hip purse, so many upset american foreigners and filipino travelers,i saw one filipino family of 5 passangers have to pay over 6000php because of their laptops and gifts they bought,i went back and read fine print when ticket was purchased,no where stated was extra fees for personal items,as an american i will never fly airasia again ever and i will tell everyone goin to boracay to use cebu pacific so airasia wont scam you for more money read more

AirAsia Philippines - This is not the sign in Manila,this is in boracay trying to leave - Airlines Near Me - Pasay, NCR

Looking for a reliable and competent and dare I say convenient. Well definitely don't book with Airasia, they have literally delayed and rescheduled 3 of my flights in less than 30 days and never really have a real excuse for it, no compensation. I've literally have had to book extra hotels, travel accommodations all because my flights are not reliable with airasia. Then their new rule with power banks, it's sort of fair but if the TSA and security are declaring my powerbank to be safe and okay to go on the plane, why is the airasia receptionist making me get rid of it after I told her how I will most likely be stranded due to the delay. This airline is NOT customer friendly and will not try to make things better. I've tried to give them a chance over and over again but I am always met with disappointment and spending more money than I anticipated. read more

I booked a flight through Expedia, unfortunately you have to contact Airasia direct to cancel or change any reservations. I was sure to put travel insurance on my flight because I was unsure at the time if I would need to make a change, I gave myself two days to try to make changes, when I did try to make a change or cancel my flight, I tried both options, but they redirect you to online support, A virtual assistant named Bo. Don't waste your time, Bo Can't help you either! needless to say, I can't make my trip, I can't contact anyone to change it or cancel, it is a big scam! I will never fly with Airasia again! read more

Air Asia customer service in Manila is the worst. The staffs at the check in counter seem like they don't want their job. They don't smile. They are not trying to help passengers with flight issues. Even the supervisor is giving attitude. Also, the flight was delayed. It Supposed to depart 1:30pm to Caticlan, but instead the flight took off 4:30pm with no apologies. Never again!!! read more

I booked flight on their app app called AirAsia move it took me to 3rd party airlines called Royal Air Philippines (worst airlines) I booked 2 way flight with it, on my return flight got delayed by 9 hours from schedule without sending intimation to end user. As per AirAsia move app flight is on time so when I reached airport I was told at boarding counter that we informed AirAsia timely if they did not informed you we cannot do but can give you free meal & wait at the airport or you can cancel the flight we will refund you full amount,it's been 70 days I've not received money. read more

I couldn't rate this airline any lower. My family contacted this company last year about requesting a refund. We were supposed to fly from Manila to Bangkok in September of 2023. However, my Dad suffered a Medical Emergency here in California. As a result we could not fly to the Philippines and would not be able to fly to Bangkok in September of 2023. My mom was on the phone with an Air Asia representative and he agreed to a refund, but said the refund would be released in 4 to 6 weeks. Fast forward to today (March 2024) and we still haven't gotten our refund. You also can't go to their offices, because they will tell you they can't do anything about it. After reading more reviews and my experience dealing with this airline, I would not recommend Air Asia to anyone unless you are 100% sure you will be flying on this airline or have adequate insurance, otherwise kiss your money good bye. 1 out of 5 stars would not recommend. read more

This is the worst airlines, It is too good to be true, When you see the flight schedule. Apparently it is a big disappointment, Flight schedule is always delayed 3 times the schedule time that you book. I lost a whole day on my trip..The worst scenario, I already paid my hotel and i have almost half day to enjoy my vacation; Then i need to return to manila early morning. Never go to this airlines anymore read more

air asia is our always go to when it comes to our flights we love to travel always using air asia. for almost 10 years air asia is our number one airlines that we use. read more

I filed a refund because they charged my credit card $1k instead of just around $30 for a checked baggage. Can't contact them. No one is giving me updates. It's been two months now and still haven't heard back from them. read more

WARNING!!! DON'T RIDE!!!! Do not Book with this company!!! Our flight is Delayed for more than 2 hours + and counting we were here since around 4 am because we were told to be here 2-3 hours prior to our departure which is around 6:35 am, but it is now 8:27am the reason they said " their air craft is being fixed" and not even an apology given for the inconvenience. Bad customer service when we tried to ask the lady on the desk . We are only here for 3 days to see our family and even invited our foreign friend to see the beautiful place. He was very disappointed of how things are working with AirAsia. We even ask if there is anything they could do, they just said "no ( with a gloomy face)" and just shook their head. We will not fly with AirAsia again!!! Go with Philippine airline or Cebu Pacific instead even if it's just one hour flight to Cebu. read more

AirAsia Philippines - One word..... DELAY!!! - Airlines Near Me - Pasay, NCR

Air Asia is like any other cheap airline. Only flown with them a handful of times so far. Fairly short term flights domestically and to Hong Kong. No complimentary in flight snacks, but available for purchase--- fairly standard economy style practices. If you're traveling light and don't need a lot, it's an okay option. For me personally, AirAisa would not be my first choice though in flying if I was the one booking the flights however. read more

March 18, 2022 - I booked SNAP (Hotel + Flights) with Air Asia, The Booking was successful but shortly after I booked I received an Email that the Hotel Booking did not go through and refund was initiated. March 23, 2022 - I received another email that 30,341.40 PHP will be refunded in 14-45 working days. Its August and it way past the time frame given and I have yet to receive my Refund. They let me choose the Hotel I wanted upon booking but soon after the payment was processed they advised that the hotel Booking did not go through. Air Asia should have not made the Hotel available if it will not go through or they should have not taken the payment if the Hotel is not guaranteed. It's not my fault that their partner hotel did not confirm my Booking. read more

The absolute worst experience ever. Counter lady was rude and unhelpful. Flights canceled with China Airlines due to corona virus and had to rebook with Air Asia. Only 15 kilo luggage limit although Cebu Pacific has 20 kilo limit flying here! Baggage fee was $150! More than the cost of the ticket and could not pay for luggage in advance since it was less that 48 hours before the flight! Total rip-off! Watched Filipinos with oversized bags pay nothing for baggage but the American got screwed again! Never ever fly this shitty airline under any circumstances! read more

We flew from Manila going to Male Maldives, and they charge us Php 4,020.00 for our 2 luggages, then on our way back from Male, Maldives to Manila we were again charge $160.00. The front desk associates at Male Airport are nasty, not friendly either. Regarding the airline why do we have to pay for our food and drinks, one last thing are the rest rooms are dirty or I should say they're filthy dirty. Flights were delayed at Male Maldives it was delayed for 1 1/2 and from Kuala Lumpur another delayed for almost 2 hours. Maybe this is the first and last time I will fly Air Asia and even their flight attendants they lack customer service. EQTMYB read more

On October 2, 2019 while having my luggage processed through security at Davao City Airport and having 1 Liter of Tanduay alcohol which passed and according to customs legal to carry. Having checking in with Airasia staff at there counter my luggage weight was over the limit. They gave me the price and told me for a lower price to have it sent as cargo at Airasia dock I didn't have and issue with this. I went to cargo and they told me a different amount which was twice as more and they confiscated my alcohol this is unacceptable and a violation of customs policy. Airasia is failing to accept responsibility for the third party company which they use (International movers corp) beware you have been warned. Philippine airlines and Asiana which I fly are great airlines so helpful and nothing was questioned about this because they know this policy. read more

Always always delays and longggg lines for check-in at airport! Flew to Boracay and to Cebu from Manila with this airlines. If your flight is not delayed it will be canceled to another time or something and that's something you can def count on them read more

You surprise me everytime I fligh. Today I try to bring back my coffee machine to cebu. The counter staff tells me no cant handcarry because of Manila Airport rules. I ask security they told me no problem. It's money making airlines. Are you serious charging me 1000 peso. This is robbery shame on you read more

This airline is a joke. A 45 minute flight to Kalibo delayed for 2+ hours. My wife was delayed over 3 hours for the same flight last time she was here too. So far that is more than 5 hours worth of delays for a total of 1.5 hours of flying. .. I won't book with AirAsia Philippines again if there is any other option. Pathetic. read more

I took my first AirAsia flight from Clark several years ago, and it was smooth and efficient, without incident, considering it was also my first overseas flight since I was a baby. When I caught the travel bug, AirAsia has become my first choice of cheap flights across different countries overseas. They have zero base fare promos, usually for booking one year ahead. They have quite a wide number of routes, and I've flown across Indonesia, across Malaysia, and from Malaysia to Myanmar via AirAsia. Occasionally I have experienced flight schedule changes and cancellations on a few flights overseas, though. Back then, I believe they have only limited flights to and from the Philippines. It was Clark-Kuala Lumpur, I think. But when they bought Zest Air, they took on flights to some popular destinations in the Philippines like Cebu, Bohol, and Palawan. They now have flights from Manila, too, including flights to other countries. I had my first domestic flight via AirAsia this week and it was a pleasant experience, without incident - the flight attendants were friendly, too. It was also my first time at Terminal 4 (where AirAsia domestic flights fly from and to) since it was renovated, and it looked good and worlds apart from the state it was in several years ago, when it was still a general domestic airport. read more

Due to lag on the website the wrong date was selected. When I went to review my separate legs (I got 2 1 way tickets because I wasn't returning to the same location), I notice the error. I thought I could simply make the change online and discover that there was nearly $23.00 USD fee for correcting it. As a point of reference the ticket was almost $45.00USD. Note I discovered the issue right away, within minutes. I spent over an hour in a queue to speak to someone. "Once a ticket is confirmed there can not be any cancelations or refunds." It's confirmed minutes after you pay. I can cancel my ticket with another carrier tight now for a full refund of over $700USD. But I can't get credit to my account for the ticket to correct at booking at the same price of $45.00USD without paying about half in fees??? If at all possible STAY AWAY from this carrier!!! I wish I read the reviews here (on Yelp).... read more

Do not use, do not recommend. Very bad service. Flight eta changes every 30 minutes. In short they announced flight delays every 30 minutes. Air Asia oa never on time. read more

Booking No. HMSMQQ / July 13,2017 I booked this flight for my client for the next night's departure from Manila to Cebu. I received multiple confirmation on my email and so I trusted that it's been confirmed since my payment has been cleared through my bank as well.... but only to receive a call from my client that she has been declined to board the plane 30 minutes before departure... Air Asia Philippines representatives reasons that the payment did not go through. I called my bank and double checked and my bank statements showed that my payment was cleared online. When I called Air Asia agent: Avon #Xag05150 to handle the matter, the explanation at first was that the payment didn't go through so my client was not allowed to board even after all the flight confirmation, I said that my bank was cleared.... she puts me on hold .. while on hold I thought; why was I not contacted at all regarding this??? ... she picks up and only to explain that the payment did clear but the plane has departed and they are fully booked for the night. I asked for a manager to get help for a better customer service but non of the staff had the "positive attitude" customer service to take on their own mess. Their bad CUSTOMER SERVICE is so unacceptable... I was so embarrassed for the inconvenience and the demeaning treatment my client & I experienced with Air Asia Philippines. I was teary, heart broken and embarrassed for my client who had to wait... i had to take on the responsibility Air Asia refused to fix. I made the same purchase with Philippine Airlines for the same night and had my client transfer terminals. But now I have a headache to track my refund from Air Asia, because they still charged my card even after they declined my client. read more

Air Asia loves to use 2 words in providing service - delayed and cancelled. Go to any airport in the Philippines and those are the words that you will usually hear being announced by them. They are the worst of the worst . read more

I Jay Hightower WI4K7Y SUNDAY 4 FEB, 2018 took Air Asia, on three flights in three days, my bag had less in it on the 3rd flight plus I paid there extra package price that covers extra baggage yet the lady at the counter said I was 1 kilo over Argued saying I just took air Asia and my bag has less now how is that possible, she was a bitch about it and I paid the extra, an hour latter when I get off the flight my bag came out with the handle broken off a heavy duty military grade water proof Samsonite bag, not easy to break, now you cant pull it. Every flight the plane was dirty the seat had tape, on the last flight there was a strong oder like something dead. They sent me an email saying congradulations you are eligble for a claim with a site that wont open, I replied no worries my lawyer will explain the pain it caused being I had both shoulders and Spine broken in Iraq and just operated on. read more

This is the worst airline I have ever been in. Flights are always delayed. They have the worst customer service. Flights are delayed after it's been delayed from the original flight time. The worst is they won't even let you know. The site is awful need reconstruction over all. They might have a cheap fare, but worst service. I'd rather pay more and get the service I deserve. read more

WARNING!! Bad business practices, fraudulent actions against customers. Was double charged for a flight and AirAsia refused to reimburse the additional fare. Credit card company advised to file claim against AirAsia. Pay the extra amount if needed and fly a different airline. AirAsia is aware of its own scams and disregards when the issue is brought to their attention. I repeat! DO NOT BOOK WITH THIS COMPANY. FRAUDULENT! read more

As I sit typing this review, our flight originally departing at 8:40PM has been delayed more than 4 hours and we have yet to begin boarding. Estimated time of boarding was at midnight. Upon check-in at 5pm this afternoon, I inquired upon an earlier flight since we have had a sudden death in the family, namely, my grandmother. We were supposed to attend her wake this evening. I was informed by airport staff that there were no earlier flights we can transfer to. Since then, we had to wait in the over-crowded and freezing cold pre-departure terminal. Food stands have run out of food due to the volume of passengers waiting at NAIA and we have been informed of delays pushing back every hour, preventing us from being able to make a decision on the most comfortable arrangement with regards to changing or keeping our flight in lieu of an overnight accommodation in Manila. Suffice it to say, we will never be flying AirAsia again and would not recommend this airline to anyone under any circumstance. read more

Worst airline I've ever flown! What is not included in your ticket price: seat fees, snacks, water on the plane, luggage, your carry on is limited to 7kg, but all this is minor compared to their luggage fees tricks they play. BE CAREFUL WHEN BOOKING ONLINE. YOU HAVE TO PAY FOR YOUR LUGGAGE SEPARATELY FOR ALL FLIGHTS!!! For example, we were flying from Manila to Phnom Penh with a stop over in Kuala Lumpur. We thought we prepaid for our luggage for the trip, the website sure did make it look that way, but apparently only paid for the luggage to Kuala Lumpur but not to Phnom Penh. The website did not make this clear at all and when we arrived at the airport they wanted to charge us an additional $1,450 U.S. Dollars for two bags!!! Two bags!!! What airline charges for luggage for separate flights on the same trip and doesn't tell you? I asked to speak to a manager several times and they could not produce one. Go with Cebu Pacific, they are better, up front with fees and charges and much more professional! read more