The food was delicious and service and interior is excellent. The people are very nice read more

We love the 3 for me steak dinner. They let you change the veggies to what you like. The steak is small, but very delicious! And since I'm signed in to Chilis, we get the free chips and salsa to have as we wait for our dinner. The service has always been great, fast and friendly! The best part is the cost. We can eat here cheaper than most restaurants around! Love 's read more

This place was terrible. The servers were rude and ignored my requests when I asked for no bell peppers ony fajitas. After a 25 minute wait our food came out cold and gross. We found a total of at least 3 hairs In our food. When we told the server about this he did nothing to change the issue and never gave us a discount or anything. Will not be going back read more

Bartender was rude. 2 hots and a soft drink for $23 was ridiculous! Won't be back. We are truckers and walked from flying j just to get there and was excited to eat. Highly disappointed read more

I stopped at Chilis in Russellville Sunday around 4PM the place wasn't very busy . We got seated right away but was never acknowledged by the waiter. He was three tables away waiting on people who already had their food and never even looked in our direction just kept walking off back into the kitchen. After 20 minutes we got tired and walked out and had a great meal at Sumos down the road. With all the bad reviews on here including two years back I would think the manager would want to walk the floor and see what's going on as you see at most other establishments. read more

We recently visited Chili's and requested my fajitas without bell peppers. Unfortunately, my request was denied by the server, so we ended up leaving the restaurant without eating. I understand some menu items may be pre-prepared, but I was hoping the staff could accommodate dietary preferences or strong dislikes. I hope Chili's can offer more flexibility in customizing meals in the future.The experience with customization was disappointing. read more

Went in and sat for 25 minutes without ever being acknowledged, tried waiving done a server multiple times. We drove 30 minutes to get here from Clarksville. We decided to walk out and leave after almost 30 minutes of literally 0 service. When we walked out nobody said a word or tried to remedy the situation at all. Save your money and go somewhere else. read more

Having recently eaten at Russellville Chilies, as well as Old Bank and Kaspers tonight, i would have to say the food at Chilies was the very best of all of these-fresher by far and tastier! Keep up the good work Chilies! read more

Sat down at the bar at 9pm on Friday. We waited five minutes to be acknowledged. Two associates stood ten feet away one staring at her phone. There were no other customers sitting at the bar. Had to wipe down the bar myself. Another one folding napkins or something behind us. Ordered Vodka Tonics and the tonic was old and stale Tasted like dirty water. Charged me for it even after I complained. The food was over salted. An employee stood two feet in front of us for ten minutes washing glasses at the bar and never even looked up or said hi. Very awkward. Poor service, below average food. No focus on the customer. Avoid this Chilis. read more

Had a to go order tonight. Extremely disappointed. The food was not very good and one of the orders looks like leftovers from a in house diner. See attached pic. We have ate here several times and are rarely impressed, but we will not give it any more chances. read more

Chili's - Looks like leftovers - American Near Me - Russellville, Arkansas

The waitress was really nice, however, the fact that they did not disclose that even mild food is unbelievably spicy, makes me feel like I should never eat here again, and most likely I won't, sorry not sorry read more

Went two nights in a row and there were issues both evenings. The first evening, they quoted us a 20 min wait but we waited 1hr 8 mins for a table. We had a good experience except for that (and our margaritas coming out in the wrong glasses and without the garnish because they were out). Night two, two of us had hair in our food. I don't think any of us will be back. We were all pretty disappointed. read more

We walked in empty dirty tables the guy that came up says it's going to be a 35 minute wait I said okay we will sit at the bar and have a drink while we wait. He said no we could not. The owner could make more money if 1 he had more help 2 have someone clean the tables 3 have a list for the bar and a different one for the restaurant. It's a shame read more

All I can say is WOW. In an hour, we couldn't get burgers and fries, didn't have anything to drink half the time we were there, and then got charged $47 for a burger, wings, and chips/salsa because the waitress was confused about what check went with what. After an hour lunch break was up, we asked for the food to go because we couldn't wait any longer. They were not busy. Not even half full. All the staff seemed to be running around accomplishing nothing. *Update: got an auto reply from the company apologizing, but read the reviews! This location quite obviously has serious issues and needs new management and staff retrained! read more

I ordered online, and arrived at the ETA suggested by website. Had to wait for an additional 20 minutes for my order. Then once it arrived, my order was cold and as you can see not greatly assembled. There is about 6 fries, the top of my Bridger bun is missing. I don't normally post reviews, but I feel this was deserved. read more

Chili's - This is my food once my box was opened. Not top to my bun, maybe ten French fries. Seems like they just threw it in there. - American Near Me - Russellville, Arkansas

A tear rolls down my cheek as I try to relive my experience with this Chili's from a few days ago... however I will push through. It was a cool, overcast evening as a large group of friends and I approached the eatery, looking to relieve our famished selves. Once we entered the doors, we were told that our wait would be about 10 minutes, though we had already called ahead in order to prepare them for our arrival. Heartbroken but undeterred, my friends and I waited the 10 minutes as stated by the staff before we tried our luck again. To our utter horror, they told us that it would ANOTHER 10 minutes, and furthermore in a rather snotty fashion. We decided to take our business elsewhere, tails between our legs, feeling lost in this cold, cold Chili's-less world. This experience is rather painful for me to talk about, but I hope this provides some guidance for those of you looking for an eating establishment going forward on your culinary journey. read more

The restaurant is always clean and the wait staff is always friendly and willing to help. We love the pick 3 for $10.99 menu as it's a great value. I enjoy getting the occasional texts with free appetizers. read more

Absolutely horrible service. Our waitress couldn't have been more disinterested in us. We waited over an hour and 20 minutes for our food to be delivered. When it was delivered, 3 out of 5 dishes were wrong. Management needs to do a serious upgrade. We will not be back. read more

The generic Margarita has long held the crown as America's most ordered cocktail; but no other chain restaurant offers anything as iconic as Chili's read more

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I just spent my whole hour break waiting to be served. I waited almost 30 minutes to go in and then the rest waiting on someone to acknowledge that I was there. No one even came to say hey I will get you in a minute....it was like the staff was avoiding our side of the restaurant. read more

Third visit and both times prior were very good. Today was a mess, burnt tasting food, across the board, a waitress that was mediocre and just a lack luster experience. An off day perhaps but one that cause us to stop going. read more

Went in to Chili's tonight to have dinner with my husband because he did a great job with his work he was given a gift card to Chili's we got there we were seated just fine place was busy as always so I get our waitress being super busy that not why I'm giving the bad review I'm giving the bad review because I ordered the double patty bacon ranch burger I took on bite out of my burger and one of my patties was completely raw I was not happy I lost my appetite and I did not nor will not pay for something I didn't get to eat I did not want anything else and the sad thing is there was another table next to us who had ordered a double burger as well and there second pattie was raw too the cooks should be really ashamed of themselves because that can make someone really sick I was not happy nor was I impressed they seriously need to get people in there kitchen who actually care about the customers along with a customers health if it was my choice I would shut the place down they should be happy I'm not a food critic because if I was that 5 start bed going down to a one star being shut down for good read more

Good food, depending on the time of day the become a bit overwhelmed on service and its hard for them to keep up. But overall no complaints!

This is our second attempt at having dinner here. Absolutely WORST service and dining experience ever! Family of 3 and our meals came one after another with 8-10 minutes between. Everyone at the table had eaten before I even got my meal. After asking to speak to the manager I was floored!!!!! She came to the table and said "sorry your waitress hit 'enter' three separate times putting us on 3 separate orders". NOT MY FREAKIN PROBLEM! She walked away as if that was okay. NO MA'AM! We're from TEXAS and we're not used to customer service like this. Absolute WORST Chili's we've ever been to! We wont be back...that's for sure!!! Save your money and time, unless your in the mood to deal with a bunch of idiots! read more

Four of us enjoyed a dinner at Chili's.our server was genuinely nice, the service was great, and our food was very good. My son always has the pasta and he's always happy. My ribs were a little more dry than usual but the loaded mashed potatoes were very good. We play trivia as a family and usually have fun with that. Be aware that gift cards generally don't process in the kiosk. read more

Waited 45 minutes for table, never received text. Went in and hostess said they had texted me, and it must not have gone through. When food came to the table, my fries were barely warm, and my ribs were not hot either. My husbands burger was burnt and full of grease, and his fries were stale as well. The waitress was attentive, and it was not her fault. It may have just been off night for them but probably won't be returning for a while to find out. read more

Don't waste your money and buy a full rack of ribs. I bought it to go and when I got home I couldn't believe they called this a full rack of ribs.i took 2 pictures and went back the next day. I live 20 miles from Russellville so I didn't go back until the next day. I showed the manager the pictures and he said yes that's a full rack I said count the ribs, he counted the ribs and there were 8 ribs. Before I went back I called Applebee's and asked how many ribs are in their full rack of ribs she said 12 ribs +|- I told the manager and he said start eating at Applebee's turned around and walked off.. need I say any more. I'm a 70 year old man and live in London read more

Chili's - Full Order Half Order of Ribs - American Near Me - Russellville, Arkansas

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I used to think I didn't like Chili's, but this location changed my mind. Food is good, and service is great. They have many options and the food is always 10/10 read more

We spent 1 hr 50 min in this place last night for two adults and one child to eat. We were seated promptly but everything else took FOREVER. Appetizer took 25 min. Had to ask for napkins. Finally got my food, wife received part of hers and son received nothing. Her food was nearly cold by the time the rest arrived and rice was not cooked. Son finally received his. Had to continuously wait for drink refills. Decided to get our dessert to go and it took forever. We were over charged but I was just ready to get out of the restaurant and just paid it. The one star I gave was because the waitress apologized about 20 times because of all the issues. Sometimes sorry just doesn't solve the problem and make me want to go back. How about a visit from the mgr. and/or perhaps a discount or just anything... read more

I was pleased that our waiter took my food allergy seriously - he says his mother has food allergies. He verified that the rice with my Margarita Chicken is not cooked with butter. Great job, Jerris! read more

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If you have a group over 4 I do not recommend to many times I have stayed over an hour to get my seat and something has went wrong! Today for instance we sit for close to two hours and I go to see my place and it says oops something went wrong I go in and speak to the person at the front and he says it's because you have 8 people and he continues to sit multiple people down! Do better Chilis!!!! Also there was multiple places to sit when I went in! read more

The food is not as good and the prices continue to go up. I know there is a shortage on staff but I can accept slower service but I don't like to compromise the quality of my food. read more

Manager is HORRIBLE. Received a coupon for a free appetizer and ordered to go despite previous issues with Chili's. Figured free food, why not. When we didn't get part of our order and I called to correct the situation I was told I 'was really beating the system' by using the coupon and the manager proceeded to insult me rather than correct the mistake. Will not return until there is new management. read more

They overall have really good service and food. And they are very generous. And they give you a good warm welcome when you come in

One of my favorite places to go. Definitely friendly service. All though when having a large group it wasnt the best.

You got me this time, $6 for a small Sam Adams beer! Are you kidding me? Last time I visit this place, updated, got a canned reply from chili's! Really? read more

It takes forever to get your food. Waitress never checked on our drinks. We had to stop a manager to get refills. Then part of the food was cold. If one of the family werent crazy about Chilis and it wasnt the only one in 40 miles, I would never go. This is the worst Chilis I have ever been to. read more

One of us didn't get the order. One order was cold. One was wrong. Table next to us had food, yet not silverware after about a 20 minute wait. Plenty of open tables, but still had to wait with no one ahead of us. Poorly ran and staffed. Won't be back. read more

Marginal food, poor service. My wife and I had to share a menu, they only let you have one. Crazy.

Fries tasted like old grease. One entree was wrong so they were going to fix it. Took forever and we finally asked to have it brought out to go. Waited some more. Finally got it. Had to wait for the dessert to come out to go. Go to pay--they had charged us for an extra meal. So our food was bad, wrong, slow, and they charged us extra. We were able to get it fixed finally but waited and waited. Barely an apology. Probably not a return customer here (although we regularly go to a different Chili's and will return there). read more