Only rating this a one star, because I can't rate it lower.
Chili's is the worst place I have ever worked at. I stayed there for a few short months and had to get out. It's been itching at me for a couple of weeks now and finally I have the guts to post about it. Working at Chili's started out to be okay. As I continued going I quickly noticed that all four managers were unprofessional. I will not name names for privacy reasons, but I will describe what I experienced.
The front of the house manager was very unprofessional. He would eat chips from the chip machine in the back in the kitchen. He would promote conflict between his servers, when a server would mouth off to him he would allow it to happen and just tell the server to, "shut up." He told me to "f*ck off," and flipped me his middle finger a couple of different times; although he thought it was funny and acted like it was a joke, it wasn't funny at all. I took offense to how unprofessional he acted as a manger. It was almost as if he would buy into the younger servers talk, and try to "fit in" in with them. He had double standards for a select few of his workers and didn't treat everyone equally. This manager was also in charge of making schedules. On multiple occasions I witnessed him making a server work even when they got their shifts covered by other servers. I witnessed a couple of times that he would schedule servers to not only open but also close in the same day. Which meant, the server was expected to be at Chilis at 10:30 AM and was allowed to leave after close, which is at 11:00 PM (or after) and only was aloud to have a 30 minute break in between shifts. Also, could only eat in those 30 minutes of the ENTIRE day. Plus, personal or family emergencies are not taken into consideration at Chili's in Hutchinson. Absolutely ridiculous.
The back of the house manager acted a little more professional than the front of the house. However, what I mainly noticed was that before our shift started, we would check ourselves in and she would always tell us that if we ever had any problems then to ask her for help and she will be on it. She would always say, "NO problem too small." Until however, the restaurant started to get busy, all of us servers started to fall behind and we needed her help. Then it was her snapping and yelling at us, "WELL FIGURE IT OUT." Okay? Well about an hour ago she had stressed to us that she would help us out if need be. False. Again, this manager along with the rest just doesnt't know how to treat their workers as human beings on a CONSISTENT rate.
The shift leader, first of all. He is young, and ridiculously rude. He also buys into the younger server drama. He treats everyone like they are a nobody. He pretends like they are irrelevant to Chili's in general. Also gets very annoyed when you ask him for help. On different occasions I had witnessed him talking to a server, and after that server walked away he started bad mouthing about her. Once again, completely immature. On many other occasions he locks himself in the office and refuses to open the door when a server knocks for his assistance. He will look at female servers in the eyes and say, "I would just love to slap you right now." Very disrespectful, not mature.
The general manager seems to try to hold all of the pieces together, however he is very unapproachable. He smiles at you when you're getting in trouble as if its funny or a joke. He has double standards for servers and chooses to brush issues under the rug when they arise. He needs to keep a better eye on his other managers as they are not doing so well.
When I worked there, the shift leader and front of the house manager would let the entire restaurant get trashed. They wouldn't make any comment to us servers about the mess, and not care at all -- Until the general manger was supposed to arrive. Then they herded us like cattle and made us clean rapidly so that the business looked clean and healthy right before he showed up. Like I said, I didn't work there for long, but I worked there long enough to know I shouldn't stay. It makes me sick to my stomach thinking about how my ex co workers are being treated over there. In fact I just avoid that place entirely, I will not step foot in that restaurant ever again, strictly because I do not want to support a business who mistreats their workers.
I am posting about this to get my feelings out and warn others in Hutchinson. If you are looking for a job, do not go to Chili's. I don't know you, but I know that you deserve better than that crap.
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