I placed two online orders the same day, one to my sister , the other to myself. I rang Chili mojo to confirm TWO addresses. They both arrived in my sister's town, one at her address one at her local post office, three states away . Eventually after very little help from the sender , I arranged for Australia Post to deliver to the correct state. The parcel got lost, en route. It happens right...?
I then spent the following six weeks, calling between Australia Post and Chili mojo, five or six times EACH, with neither of them accepting responsibility for reimbursement costs. Neither was willing to cover the cost. Australia post saying the "sender" must apply for compensation and hand onto me,
and "Chili mojo" telling me, I must apply for compensation from Australia Post . Finally, more than two months after I made an order, I will receive a refund .
Chili Mojo, at best feigned interest in this situation from the first enquiry.
Australia Post, as clearly defined on their website, placed onus on Chili Mojo to claim compensation on my behalf. Chili mojo refused to do so, and actually refused to accept that is Australia post policy (as CLEARLY defined on their web site),which left me out of pocket.
After months of wasting my time, banging my head against the wall, Australia Post finally paid up.
I'm not impressed with either of them tbh.
And I just can't, in all good conscience, spend anymore money with a business that made me feel irrelevant nor valued as an online customers.
Shame because it has taken me years to find the product I ordered and I hoped it would be the start of a long relationship. read more