I recently ordered a ballerina dress, for my daughters christening which when arrived, wasn't suitable and we didn't feel it looked the same as the website, especially in quality. When we returned it, it was sent back to us with the explanation that 'this item cannot be returned as is a back order as stated on the website'. When i looked at the 'returns' section on the website it clearly states that the item can be returned. (see attached childsplay returns) I spoke to customer service they told me that this essential information about returns is not in the 'returns' section! WHAT!? Apparently you have to click on the 'description' arrow (see attached childsplay description) which open up the not returnable info. This is misleading, and totally contradictory, returns info should be in the return info section, If you don't click the arrow to read the description you won't know this information and who even reads the description when you can see what it is. I certainly don't. I wouldn't have bought this dress if i though it couldn't be returned and now my daughter is without a dress for her christening as we cannot afford to buy two. Really upset about this. customer service then said When you click on the Sarah Louise item you have purchased the description is section is always open. On all items where description is available, this will automatically be the first section open - you will not need to press the arrow down - as the refund section has been done in the screenshot. We have this wrote in the description section as it's always the section opened and it's the most visible place for us to put this, and where the customer can see it before ordering. HOWEVER THIS DOES NOT APPLY WHEN when you click the returns tag the description tag closes, (please see for yourself) I went to the returns section directly to see if t was returnable and in that section it clearly states that it is . If you do not read the description you will NOT see the non return info. if you ckick ont he returns info you will not see the description If you do not want this confuson you should state that you can not return it in the return sections. Also it should be in bold or at least always visible. I am going to take this up with the trading commission who i hope will get you to at least ammend your website so that you do not do this to another poor family. read more

I love this store! I shop here for my kids all the time and they have such a large variety or brands like my favourites armani, burberry, prada d&g. i love dressing my kids in only the best clothes and they seem to have loads, for both my 3yr old daughter and for my 14yr old son. the staff are great so friendly and they're always able to put together great outfits from from clothing to shoes and even accessories. its always a pleasure!! my favourite kids store i've ever been to! read more

The owners of the store are disgusting. Couple of years ago, they used influencers to promote their store until they became Instagram "popular" and then just got rid of kids influencer who helped them get "popular" on instagram. What a shame. When those kids influencer were no use anymore, they got rid of them like old rags. Disgusting way of handling "business". Would never shop with them ever again. read more

A great overall customer experience! I found everything that I was looking for with the help of the staff who were friendly and knowledgeable. I would reccomend this store to anyone who is looking for good quality clothing for their children as they have an excellent range of designers to chose from! read more

A great store! Large selection of very nice clothes, shoes and accessories for children's well-known/designers brands. Customer service is excellent! Fast delivery of orders. I'm a satisfied regular client. Mary Andrikou from Brussels read more

I am very satisfied with the service that Childsdplay Clothing offers. Fabulous variety of clothing and exceptional service and shipping. I recommend Childsplay to all parents searching for stylish clothing and reasonable prices. read more

I couldn't recommend this place enough!! The customer service was on point and the store looks amazing in itself. Loving the stock they hold as well. LOVE IT! Highly recommend this to any new mums out there xxx read more

They are fast and reliable and have a great selection of choices of children clothes and they always provide excellent service to their customers. I would highly recommend this store. read more

The same thing happened to me. Ignore the returns policy, its a lie. I am left with a dress that is the wrong size for my daughter. This is kids they are disappointing. Shameful! read more

The store was immaculately organised and well kept! A great range of apparel and brands to chose from. Fantastic customer service from the friendly and helpful staff. read more

This store is AMAZING!!! Had everything I was looking for. Also they ship worldwide which is perfect for me as I travel all the time