My daughter's foot was swollen and she said that she stepped on glass and it looked infected so I looked up Anthem's provider list since we were visiting from CA. It was the closest location to me that accepted new patients and was in network. I called early and this office answered promptly and was able to set me up with an appointment the same day in the midday. Parking was ample since it's in a new lot and the signage was clear. We walked in and it was HOT, I mentioned it, and the receptionist said that something was up with the AC; I don't know if that's true since it got colder the longer we stayed there as if it was turned on when I mentioned it and i was noticeably cooler when I left.
They took my information even though I had already given it over the phone and on a dry erase pad as well as on a iPad (it seemed redundant, maybe to slow intake patients?) and took my copay. As we were sitting there filling out the form, a very sick toddler and his mother came in and threw up all over the floor (chunks). I am used to waiting rooms being separated by sick and well patients so that was disturbing since contagion might be easily spread in the same waiting room and the office looked like it had enough space to separate the rooms. The receptionist helped out the mom and told her don't worry about cleanup and I saw a cleaning lady later on mopping the area.
We were called in and measurements and temperature was taken. The doctor Osama Naga (it's a he) was very prompt and had terrific bedside manner. He was extremely thorough and explained what he was doing and why as well as what steps he was going to take next. He prescribed antibiotics and made sure I was aware of the dosage and side effects as well as making sure she wasn't allergic. He then took the precaution to order and Xray and wrote a referral to a specialist should the antibiotics not be enough. He advised me to obtain a CD as well to have my own records at the Xray technician place. He then called 2x to check up on us to make sure that we were able to get in to the hospital for Xrays and then called to followup to tell me they didn't find anything to give me peace of mind. I am blown away by the service and followup of the doctor. I am used to hunting down my pediatrician in CA for followups. Best thing is that they take patients as late as 9pm!
If you're in the area and looking for a great pediatrician I would highly recommend Dr. Osama Naga, he really is knowledgeable and does follow through on care! read more