Dr. Lodhi is an amazing Pediatrician. You can tell she truly cares about her patients. My son was…read moresent to the Nicu at 2 weeks old and she made it a point to stop by even at midnight to check on him and us parents to see how we were doing. He was of course assigned to another Dr in the NICU but when I called her after hrs with concerns she answered. I've never experienced speaking directly to a doctor on the phone other than with her. It made me feel extremely grateful to have her as my son's pediatrician. Thank you for being an amazing pediatrician Dr. Lodhi

First time visit with her today she's great not only with adults but with children. During our…read morevisit she was very informative and polite. She's never in a rush to talk to you or your kid and she wants to fully understand the reason for your visit or concerns. Unlike my previous experiences with past pediatricians who just are in and out then go on to the next patient. Despite her busy schedule she takes the time she needs with her patient. The wait was a little long maybe due to the fact that it was our first time and had lot of paperwork to fill out. But they have children's shows playing on TV monitors to keep kids occupied. But it was worth the wait like I said she there to help and doesn't mind if you kids is running around in her office but instead observes them and asks you questions. I haven't given a 5 star review, but this place is deserves one.

Since I moved to this pediatrician it has always been a great experience. Never have to wait for…read morehours and hours like other offices. Dr. Nassar and staff are very professional, and caring.

I have 3 children. When we moved to the west side of El Paso, I had to find a new doctor. I was…read moreimmediately drawn to the very nice office that Dr. Nassar has, but that quickly became the only good thing about this office/doctor. I have had several amazing pediatricians, doctors that seem to love children (gasp!) Unlike this rude/bald/smug little man. He will shuttle you into your room, stare at his Ipad and bark scripted questions/suggestions without looking at you or showing a genuine interest in your child and/or their routine check up OR serious medical condition/concerns. He is far and beyond the rudest doctor I have ever been in contact with, he is forceful and nasty, and I wouldn't recommend him to anyone, unless they enjoy being ignored and having false diagnosis for their children (because he doesn't take the time to further check anything before hushing your concerns and talking over you.)

I want to give a great thanks to Edna. She is always helpful everytime I call to schedule an…read moreappointment for my son. When I go in to the office she always welcome us with a smile and answers all my questions. Thank you Edna!

First time taking my baby of 5 days old, after signing paper work I had to wait 45 min before…read morebeing called in. Once inside the room it took the actual doctor 51 min to come in while my baby was just waiting naked. After deciding to just get up and leave we walked out and the doctor saw us and got up really fast from her desk and said ohh i was already going I'm Sorry for the long wait. We walked back in and she was not prepared or anything about what questions to ask. Do not ask to see Dr Nicole! It seemed like it was her first day on the job

Front office staff is horrible and rude! You will wait 5-6…read morehrs to be seen. This is not an exaggeration. Dr has good personality but what brings this clinic down is the whole staff, how they prioritize walk-ins over appointments, and their personalities. I have changed Drs since.

I love this clinic! The first appointment I had here they took really good care of my son. I would…read morerecommend this family clinic to anyone!

Dr Naga and his staff are amazing! Even with a full clinic the wait is minimal. I drive about an…read morehour to see him from other end of town. Has been my children's pediatrician since they were very little. Always recommend him to friends and family. The hours here are amazing as well! He is quick but you don't feel rushed!

I love coming here when my child's pediatrician is closed. We saw a PA but she was amazing and took…read moreher time to listen to my daughter. If we hadn't already established our pediatrician we would definitely come here.

Thorough testing with lots of experience, waiting times are pretty long but i believe it is because…read morehe has so many patients and always busy. He took care of me as a child and I always felt reassured visiting him that he would make me feel better, today he has taken care of generations in my family and I have always found comfort knowing many people in my life trust him. At Dr. Canales age I'm surprised by the dedication he shows the community and I believe his wait times are well worth his exceptional care!

I waited for almost 4hrs for them to be able to see my daughter and the Dr. Canales was so rude…read more Didn't even greet and saw my daughter for less than a minute when he left the room again. This is ridiculous! also the place looks trashy and dirty and extremely unorganized. If i could give it 0 stars I would

My daughter's foot was swollen and she said that she stepped on glass and it looked infected so I…read morelooked up Anthem's provider list since we were visiting from CA. It was the closest location to me that accepted new patients and was in network. I called early and this office answered promptly and was able to set me up with an appointment the same day in the midday. Parking was ample since it's in a new lot and the signage was clear. We walked in and it was HOT, I mentioned it, and the receptionist said that something was up with the AC; I don't know if that's true since it got colder the longer we stayed there as if it was turned on when I mentioned it and i was noticeably cooler when I left. They took my information even though I had already given it over the phone and on a dry erase pad as well as on a iPad (it seemed redundant, maybe to slow intake patients?) and took my copay. As we were sitting there filling out the form, a very sick toddler and his mother came in and threw up all over the floor (chunks). I am used to waiting rooms being separated by sick and well patients so that was disturbing since contagion might be easily spread in the same waiting room and the office looked like it had enough space to separate the rooms. The receptionist helped out the mom and told her don't worry about cleanup and I saw a cleaning lady later on mopping the area. We were called in and measurements and temperature was taken. The doctor Osama Naga (it's a he) was very prompt and had terrific bedside manner. He was extremely thorough and explained what he was doing and why as well as what steps he was going to take next. He prescribed antibiotics and made sure I was aware of the dosage and side effects as well as making sure she wasn't allergic. He then took the precaution to order and Xray and wrote a referral to a specialist should the antibiotics not be enough. He advised me to obtain a CD as well to have my own records at the Xray technician place. He then called 2x to check up on us to make sure that we were able to get in to the hospital for Xrays and then called to followup to tell me they didn't find anything to give me peace of mind. I am blown away by the service and followup of the doctor. I am used to hunting down my pediatrician in CA for followups. Best thing is that they take patients as late as 9pm! If you're in the area and looking for a great pediatrician I would highly recommend Dr. Osama Naga, he really is knowledgeable and does follow through on care!

We've had to come here twice. One was a Saturday and the other after 6 pm. I'm so glad they were…read moreopen to treat our baby girl. On both occasions we were treated with excellent customer service and great care.

4-1/2 Stars Only because of one person who answers the phone that I think really should be fired…read moreThis is for the cancer side. I was referred to Dr Mendel. Very profession. Went over the treatment plan. While he sees you once a week during treatment, don't get me wrong. He quickly runs through like an assembly line. May sound bad, but, if you need the time and have questions. He stays and answers. He doesn't mind at all. During treatment I was also referred to Bethany, she is fantastic. Sits you down, goes through everything, scans, biopsy results, types of additional hormone therapy. She is the reason I returned this year for the follow up. My only problem is communication. I called after calling the Las Cruces location to cancel that appointment. I ended up just leaving a message, my information phone number. need to cancel. The one time I really needed it? I was in Wyoming, fantastic campsite 1-1/2 hours away from cell reception. Got my reminder on fourth of July weekend for the appointment reminder. So, I ended up calling both west/east side, options for existing and new patients. Same message, name, birthdate, phone number and I need to cancel. When I finally got someone to answer? Well, I calmly tried to explain. Goes like this: this is... I've been trying to call, left 4 messages(got cut off with a hostile "I didn't get any message on this machine.............) I let her rant, then said I needed to cancel, out of sate, I just had the bloodwork done so it probably wouldn't be back in time in time to keep the appointment and just make it telephonic. She gave me a date. Since it's 1-1/2 hours away down a road I got three flats on. I went 2+ hour ahead of time. Sat for hours waiting. 30 - 45 minutes I call them, they say I didn't have an appointment. Seriously think she did it on purpose. Wile I let her rant about the 4 messages. I didn't tell her it was under 4 different options. with messages left. In all reality it was 5 if you include the first time about a month earlier when I cancelled the Appointment at the Las Cruces location. Once again though? Most of the time it is easy to get a hold of someone. I have bad luck at times for the important calls.

If my kidneys weren't killing me I wouldn't be here. Most everyone is OK. Except they ask the same…read morequestions that would have been covered by the info my doctor sent. I don't know how many times I had to tell them I don't smoke or drink. At what point are you all just not paying attention or do you want me to lie? I shouldn't have to tell you all I don't drink or smoke 10+ times. Read the notes you all are supposedly writing down. I'm serious about fixing my health. I don't have money for more organs. So either you're not that serious or you're just playing games. Ironic thing is that they asked me about caffeine and how much I consume in a day. I lied to them and they haven't asked about it since. Also Dr. Christopher Olivares CAN'T STAY ON TOPIC. I came to you all to fix my kidneys! Not some random fertility thing! Dr. Christopher Olivares is turbo weird. Saying random things like "are we going to have problem?" when nothing happened. I'm not the one that hired a guy to move the patients seat and hide behind it in a black suit. You all did. And asking if I could hear outside the room after I moved away from the door, and wall, were people were constantly talking on the other side and they were louder than the nurse in the room asking me questions. At which she was weird too. She would just sit there and say nothing so I'd stare at the floor. Or when he asked if my main doctor was a endocrinologist he said "Cool!" about 10x times. Like...what? You're not an endocrinologist either so what does it matter? It's not even your field. And fu for mocking things I said back to me. When I went home they wouldn't approve the imaging center I lived near. So now I have to drive 2 ish hours to get something done that I could have done in my home town. They put it down as Stat and all the imaging centers seem to either not care or put it 3+ days out. Stop yelling. Just because one nurse who wants to speak with a thick accent while whispering in a loud waiting room doesn't mean I can't hear you in a regular room. She also had a habit of ignoring questions then going back what she said. Like she asked about some kind of shot and I asked her if I get the shot would I have to take the antibiotics the doctor sent to my pharmacy (that delayed them for some reason). I even showed her their app and where it said it was delayed. She then ignored it and asked if I was on antibiotics. She knowingly asked this again for the 10th+ time after explaining I had run out, didn't get a refill, showed her the app, and was asking about the shot. She rarely answered any questions and kept ignoring everything other thing I said. Also it took me a while to remember, but no my "son" didn't call. You all called me about the appointment and I said my Dad was hard of hearing since he was driving me there. You all are the weirdest and worst group I've ever experienced. If you didn't help so many people in the area I would have wished this place was closed down. There wasn't any reason for any of your bs. Also your patient portal is complete crap. It keeps crashing and refusing to let me download my medical information.