Wonderful clinic with amazing staff! Dr. Lavin is truly a gift, she invests in your child and…read morefamily. We feel very taken care of here!

My son was supposed to follow up with Dr Williams after an ER visit over the weekend. I just called…read moreto make his appointment because he isn't doing any better. The woman snapped at me when I told her we don't live here permanently and said they won't see him because of that. We are in town for 2-3 months. We go back and forth from here to California. It would have been nice to have a pediatrician we trust here since we come here often and stay for months at a time. The way she snapped at me was so rude and disrespectful and now I guess we have to go back to the ER.

Mercy is a wonderful person. Her clinic is aimed to help the uninsured patients. And she is always…read morethere to help. This definitely is worth 5 stars!

Dr. Neil Kirshner has been my son's pediatrician since birth. He is a kind, compassionate and…read morethorough physician. He doesn't rush through your appointments and takes time to address every concern you may have. I would follow this pediatrician to another practice if he ever choose to leave Children's Clinic East!

Today we saw Dr Shepard and he was such a nice man. He took his time and talked to us thoroughly…read more He genuinely seemed to care about my daughters wellbeing. We have been here before to see Dr Hitch and she was great as well. I'm so glad we found this office!

This practice did not follow up for my blood work to check on some high levels nor did they take…read moreseriously my desire to lower weight unless I used THEIR very expensive shots they have in office. After a second visit to address the same thing, they were again dismissive aside from trying to sell me their product. This is not what I consider to be health care! This is upselling patients and ignoring their medical needs. I am taking my business elsewhere. I DO NOT RECOMMEND THIS PRACTICE!!

This doctor's office does not do its due diligence. I called in advance I told them it was a…read morewellness checkup I gave them my insurance.most reputable doctors offices would have checked the insurance and they would have known what was covered they told me I was supposed to tell them wow I'm 65 years old I've never had to do that. I ended up with about close to $400 worth of Bill because this doctor's office did not do its job. For your protection do not ever use this practice they are rude and they don't care what you have to say they've already got my money and are totally unwilling to help me lazy lazy. Please I just am trying 2 warn everyone not to use this doctor's office. Have a blessed year thank you.

I've been a patient with them over 10 years (starting when it was Weaver Clinic). Annie Cole is my…read moreNP and absolutely love her. I get my well visits, paps and blood work done here. Reading the poor reviews about wait time, I sometimes have had to wait a lot longer than I wanted, as with most medical appointments, but I just resigned to the fact it's gonna happen, I schedule it on my day off, and- I have Internet ‍. I have never had any trouble with anyone calling me back or calling in a prescription. I hate to hear these things happened to others. I love my Annie!

I and several other people I know are just disappointed. This office is no longer for people that…read moreare sick. They are more concerned with botox and plastic surgery. The last time I went in for a uti they didn't even do a urine sample. I left and went straight to a clinic. I will absolutely never go back to Dr. Coles office. On the plus side I have a fabulous new family doctor.

Office not adoption friendly - physicians and nursing team wonderful…read more I was shocked with the receptionist asking for "documentation" and "papers" when my daughter (21 months old, adopted, and looks nothing like me) were called to the counter to register. The check-in process was a simple kiosk asking name and whether or not "the patient" had been seen at the clinic previously. Upon asking for clarification of what was being asked, the receptionist cocked her head and stated "well not to be disrespectful, but did you give birth to her?" After recovering from the brash questioning, I was able to ensure my daughter would still be seen by a physician. I later contacted the Patient Affairs office, as both receptionist and nurse indicated that it was Vanderbilt policy to have adoption documentation on file. Patient Affairs however were unfamiliar with this policy. Aside from that shocking encounter, the actual nursing and physician team were wonderful. It's shame you have to go through that type of front office staff to obtain quality care.

My son had a late night accident and is a 2 year old. So he was already cranky and tired but we…read morebrought him here to just make everything was ok, I understand it's a pandemic that only one parent is allowed but at the same time he wanted both me and my wife to comfort him. The lady with the blonde hair (I never got her name) was a total bitch about it and very rude. Yeah I get it it's "her job" but no one else is here. Let this alone I don't think I'll bring my son back to this facility again. A toddler in pain wants both parents but instead of having compassion toward the fact he is a baby still, so again I would hate for an emergency to happen at night to anyone in the hermitage/mt Juliet area. I wish I could give them a negative one for attitude alone

All of the therapists quit at once because the owner, Barb, had not paid her therapist for a long…read moreperiod of time. Barb sent a long email to all of the patients, apologizing and displaying her entire personal life, blaming her personal problems for not compensating. We had no warning and it caused our kids emotional distress and to regress. We got lucky and found a stable place to take them. This place and the owner are not stable. I'm very surprised to see this place is in business. It was only when they started calling asking for their $100 we owed them that we found out.

We started OT with Sprocket in the beginning of 2023/January. It was great. Sprocket had come…read morehighly recommended to us by a neighbor. Our twins made incredible progress within 3 months of being there seen by Sean and Autumn. The twins built a close relationship with both of them and we saw progress at home. To our disappointment both therapists quit abruptly and unexpectedly without notice. Our kids had a very hard time with this as there was no transition period, in fact it hindered and backtracked all the progress they had made. We received an e-mail from Sean that he would no longer be working there due to personal differences and not having been paid by the owner. A few days later I reached out to Autumn because I had a gut feeling something more was going on as she had cancelled her appointment with our son. She as well was leaving due to personal differences and not being paid. From what I gathered due to emails from both Occupational Therapists and the owner Barb, there was quite a bit of conflict with her business and its financial stability. She had sent out an e-mail to the client's apologizing but also displaying her personal life in an unprofessional manor, as to why she's been struggling with keeping Sprocket Therapy open. Thankfully we were able to get them into Cornerstone Pediatric Occupational Therapy in Pleasantview without a wait. As a parent you want the best for your child. To see your child struggle due to something that could have been prevented or fair warned is really frustrating.

I switched over to Dr. Allie Henderson-Fitts about a year ago, and I am so glad I did. She is…read moresmart and professional, yet funny, warm and caring at the same time. She listens to your concerns, and makes suggestions to help you rather than scolding or talking down to you. And as busy as she is, she never makes you feel like she doesn't have time. I HIGHLY recommend her!